Creating Outstanding Customer Experiences
Views from Made.com, Gondola Group & Smiffy’s
#CloudinContext
February 2014
02

Introducing…

Made.com

RH Smith & Sons

Gondola Group

Adapt

From selling one
side table in April
2010 to over 30,00...
What is your #1 challenge to
deliver outstanding
customer service?

What’s your
view?

#CloudinContext
Demand Management

#CloudinContext
05

UK consumers spent 17m hours browsing and
shopping online on Boxing Day, contributing to a total of
44.3m hours shoppi...
Quickest Delivery

#CloudinContext
07

#CloudinContext
Sourced from Forbes.com
eCommerce & Omni-Channel

#CloudinContext
09

67% of online shoppers have made
purchases in the past six months that
have involved multiple channels

#CloudinContex...
010

Top reasons for abandoning online
shopping carts:
1. Shipping charges: 76%
2. Security concerns: 57%
3. Lengthy proce...
How would you define the
role of IT within your
business by 2017?

What’s your
view?

#CloudinContext
To listen to the full discussion,
access the webcast now!

twitter: @DoMore_Adapt
#CloudinContext
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Webinar: Outstanding customer experiences, with Pizza Express, Made.com, and Smiffy's

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Adapt customers Made.com, Smiffy's and Gondola Group (owners of Pizza Express and Zizzi), discuss how cloud can create outstanding customer experiences.

Webcast available from: http://www.adapt.com/whats-new/events/webcast-creating-outstanding-customer-experiences-the-cloud-in-context.html

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Webinar: Outstanding customer experiences, with Pizza Express, Made.com, and Smiffy's

  1. 1. Creating Outstanding Customer Experiences Views from Made.com, Gondola Group & Smiffy’s #CloudinContext February 2014
  2. 2. 02 Introducing… Made.com RH Smith & Sons Gondola Group Adapt From selling one side table in April 2010 to over 30,000 items last month Currently celebrating its 120 year anniversary Serving 4 million + portions of dough balls per year Infrastructure heroes to high growth businesses > 2.5m visits in January > Operating over 5 regions > Serving 14k people > Award-winning platforms > Expanded to France in 2013; represents 15% of the business > 30m items shipped per year > 73 million meals > > > 6,000 product lines 700 restaurants Rock solid service management > Translate technology to business advantage Jonathan Howell, CTO Darryl Wadhams, IT Manager Najeeb Ahmad, Group Infrastructure Manager Kevin Linsell, Head of Service Development
  3. 3. What is your #1 challenge to deliver outstanding customer service? What’s your view? #CloudinContext
  4. 4. Demand Management #CloudinContext
  5. 5. 05 UK consumers spent 17m hours browsing and shopping online on Boxing Day, contributing to a total of 44.3m hours shopping online across Christmas Eve, Christmas Day and Boxing Day. #CloudinContext Source: Experian Hitwise, 2014
  6. 6. Quickest Delivery #CloudinContext
  7. 7. 07 #CloudinContext Sourced from Forbes.com
  8. 8. eCommerce & Omni-Channel #CloudinContext
  9. 9. 09 67% of online shoppers have made purchases in the past six months that have involved multiple channels #CloudinContext
  10. 10. 010 Top reasons for abandoning online shopping carts: 1. Shipping charges: 76% 2. Security concerns: 57% 3. Lengthy process: 39% #CloudinContext
  11. 11. How would you define the role of IT within your business by 2017? What’s your view? #CloudinContext
  12. 12. To listen to the full discussion, access the webcast now! twitter: @DoMore_Adapt #CloudinContext

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