Easy tracker overview

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Easy tracker overview

  1. 1. Easy Tracker an internal issue tracking system project overview by Dmitry Rodionov
  2. 2. Business problem Internal IT Dept had no centralized issue tracking system. All issue tickets stored as emails. No way to measure issue resolution time. No way to compare individual effectiveness of IT staff members.
  3. 3. Solution - Easy Tracker All issues are tracked in central database Following screenshots shows test data created for this demo only. All matches with real data are incidental.
  4. 4. Solution - Easy Tracker Emails can be converted into issues and assigned to the respective doers with a single click in Microsoft Outlook.
  5. 5. Solution - Easy Tracker System tracks flexible schedules for every staff member.
  6. 6. Solution - Easy Tracker Dozens of reports allows to monitor performance of IT departments and individual staff member utilization
  7. 7. Solution - Easy Tracker Introduction of time frames for common tasks increased quality of IT service from customers perspective
  8. 8. Easy Tracker - Numbers ● 60 users resolves 2000 issues per month ● 4 independent departments tracks issues there ○ IT Department ○ Two Axapta Support Departments (TSUM, DLT) ○ Maintenance Department ● Online since 1st May 2010
  9. 9. Easy Tracker - My involvement Acted as the only analyst, developer, tester and manager for this project. 30 forms and custom user controls 11500 lines of code 35 database tables with 3Gb of data
  10. 10. Easy Tracker - Technologies ● C# .NET 3.5 - 4.0 ● Windows Forms (DevExpress) with ClickOnce deployment ● MS SQL Server 2008 ● ADO.NET (mostly) ● MS Exchange Web Services Managed API

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