Davivienda - Exceptional Web Experiences

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Banco Davivienda - Exceptional Web Experiences

Banco Davivienda - Exceptional Web Experiences

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  • 1. ECE203: Banco Davivienda: Exceptional, Multi-Company Web Experience Accelerates Business Growth Alberto Pradilla, Grupo Bolivar - Banco Davivienda© 2013 IBM Corporation
  • 2. Bolivar Group  We are a group of strong and profitable private companies. We share a common corporate culture and the same principles and corporate values2
  • 3. Bolivar Group Companies3
  • 4. Tool TargetProvide Bolivar group of modern technology, robust, flexible and scalable to buildtheir websites and social networking services, to increase productivity and improveservices to customers, dealers, suppliers and employees4
  • 5. 2010-2011  Bolivar Group decides to acquire a tool that meets various initiatives to group companies5
  • 6. Projects6
  • 7. LDAP WebSphere Portal y WCM Tivoli Directory (Contingencia)** WPS Contingencia Server (HA) DB HTTP WAS WAS WCM Server Plug-in Plug-in Authoring (Contingencia) WebSphere Portal y WCM Replication Publishing (Contingencia) WCM *** Balance Authoring HTTP WAS WAS Server Plug-in Plug-in HTTP WAS WAS Server Plug-in Plug-in Portal DB (HA) Internet WebSphere Portal y WCM Balance Balance Publishing (HA) Web Web Browser BrowserUsuarios Finales internet LDAP Tivoli Directory Server (HA)7 Connections Lotus DB Connections
  • 8. Security Infrastructure8
  • 9. Current Architecture IT Portals Internet Internet DMZ Producción Balanceador Autorizadores – Back Office Portal Davivienda Plataforma Sitios de Servicios Dav.com Contenido Balanceador Balanceador Cliente Corporativo BUS Web Usuario Empresarial Interno Web PYME Restringida Aplicaciones Datos Administración9
  • 10. IT Architecture Portales TO-BE Internet Internet DMZ Producción Intranet Balanceador – Amin Cache HTTP Server Balanceador Autorizadores Back Office Proxy Reverso Atenticacion Autorizacion Auditoria Portal Davivienda Servicios Comunes Negocio Sitios de Contenido Portal Portal Persona PYME Balanceador Natural Cliente Portal Portal BUS Web Corporativo Empresarial Comunidades Reverso Proxy Portales Usuario Operativos y Interno Administración Web Restringida SMS Datos Seguridad10
  • 11. MIGRATION OPENCMS  People (Davivienda.com, Shops, Builders, Subsidiaries)  Companies (companies, SMEs) Investors (English / Spanish) Change Look & feel  Standardization visual identity Presentation on iPad smart phones and tablets  Content management by the owners of the information  Immediacy of information (real time) Change content portals, unchanged in transactional applications.  Ready to use Web 2.0 services  Expectation and mailing campaigns to customers11
  • 12. DAVIPLATA • Change Look & Feel • Portal Infrastructure Bank (savings in hosting) • Content based on user videos for advice Immediacy of information (real time) • Content management by the owners of the information • Standardized visual identity • Ready to use web 2.0 features12
  • 13. FIDUDAVIVIENDA • New Portal Fidudavivienda • Using RSS for news • Appropriate content for better positioning in search engines like Google. • Immediacy of information (real time) • Content management by the owners of the information • Standardized visual identity13
  • 14. FUNDACION BOLIVAR DAVIVIENDA  Presence in digital channels with Fundación Portal Bolivar Davivienda  Appropriate content for better positioning in search engines like Google.  Immediacy of information (real time)  Content management by the owners of the information  Interaction with volunteers through communities own  Public social network integration  Collection of donations through the portal14
  • 15. 24 Horas de Mejora Continua  Portal management and internal feedback and quality service to service bureaus  Posting of experience and publication Moderate 2.0 Integration with Web Services Forums for office network (24 hours of improvement)  Community 24 hours of continuous improvement  SSO with Active Directory - Portal – Connections  Content management by the owners of the information Standardized visual identity15
  • 16. Perfiles Organizacionales • Information about employees of the Bank and its subsidiaries (SARH) • Customizing connection with the banks identity Integration with SARH information • Authentication with Active Directory • Date and place their companions Base to use web 2.0 features inside the bank • Lack of definition of government Socialization of Social Media Strategy16
  • 17. Comunidad Tecnología • Information of social, domestic, Technology (birthdays, etc.) • Date and place their companions • Incident reporting Sub-communities created by topic Publication of technological interest issues • Using web 2.0 functionalities17
  • 18. Bolivar Insurance Benefits Portal  Autonomy from the marketing area to make content changes. Currently collaborative work engaged with advertising agency participation process technology area fell completely changes.  Response times to the user, since the areas that require a flexible content publishing what scale to marketing and their applications are resolved and published into production quickly.  Operational load reduction technology for people.  Agility to respond to regulators seeking swift publication of reports and legal issues.  Standardization of the contents so that users perceive the external clients and much more in the order of the information structure.  Correction agile publications, transcription errors in the texts are resolved immediately.18
  • 19. Seguros Bolivar19
  • 20. El Libertador20
  • 21. Q&A
  • 22. Legal disclaimer © IBM Corporation 2013. All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. 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