About I help people and organisations solve problems and seize opportunities.
I’m empathic, optimistic, experimental, inquisitive, passionate, creative and collaborative.
I use design-based methods, tools and techniques to create strategies, products, systems, services and experiences that delight people and deliver results.
I have nine years experience leading innovation in a wide range of contexts in both public and private sectors.
Specialties: User/customer research (ethnography)
Storytelling and visual thinking