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Interpersonal skills

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  • 1. Interpersonal Skills By Divakar Badola12/3/2011 6:12:32 PM Ratan Global Business School 1
  • 2. Content Interpersonal Skill Organizational Context Why interpersonal skills Interpersonal skills model Tips to develop good interpersonal skills Conclusion12/3/2011 6:12:32 PM Ratan Global Business School 2
  • 3. What is Interpersonal Skills ? Interpersonal skills are all about working with other people. In a business setting, the term generally refers to an employees ability to get along with others while performing his job Interpersonal skills are actually characteristic traits like Manners, attitude, courtesy, habits, behavior and appearance which helps us to communicate and maintain relationship with others12/3/2011 6:12:32 PM Ratan Global Business School 3
  • 4. Organizational Context The organizational context of how interpersonal skills are used can be shown by the vast number of interpersonal interactions such as: Meetings Coaching Delegation Leading Motivation Problem Solving Facilitation Selling12/3/2011 6:12:32 PM Ratan Global Business School 4
  • 5. Interpersonal skills while working The success of an organization is dependent upon the people within it working well together Internally In teams Across teams Within and between departments and business units Externally With suppliers With Customers12/3/2011 6:12:32 PM Ratan Global Business School 5
  • 6. Interpersonal skills while working Take the relationship viewpoint: Effective relationships within the organization Effective relationships with suppliers Effective relationships with competitors To gain real competitive advantage through such relationships in the long term is dependent upon your level of interpersonal skills12/3/2011 6:12:32 PM Ratan Global Business School 6
  • 7. Why Interpersonal skills needed?To improve Relationship Working environment Leadership skills Productivity All round success Liking by others12/3/2011 6:12:32 PM Ratan Global Business School 7
  • 8. Interpersonal skills model Leadership skills Personality development Interpersonal skills12/3/2011 6:12:32 PM Ratan Global Business School 8
  • 9. When & Where Interpersonal SkillsAre Required at work place ? While working in groups to form effective teams Socializing at work place Presenting your self at work Listening & Questioning Giving or receiving feedback Building & maintaining relationships12/3/2011 6:12:32 PM Ratan Global Business School 9
  • 10. TIPS TO DEVELOP GOOD INTERPERSONAL SKILLS12/3/2011 6:12:32 PM Ratan Global Business School 10
  • 11. COMMUNICATE CLEARLY12/3/2011 6:12:32 PM Ratan Global Business School 11
  • 12. SMILE12/3/2011 6:12:32 PM Ratan Global Business School 12
  • 13. BE APPRECIATIVE12/3/2011 6:12:32 PM Ratan Global Business School 13
  • 14. PRACTICE ACTIVE LISTENING12/3/2011 6:12:32 PM Ratan Global Business School 14
  • 15. BRING PEOPLE TOGETHER12/3/2011 6:12:32 PM Ratan Global Business School 15
  • 16. RESOLVE CONFLICTS12/3/2011 6:12:32 PM Ratan Global Business School 16
  • 17. HAVE A SENSE OF HUMOUR12/3/2011 6:12:32 PM Ratan Global Business School 17
  • 18. EMPATHY-SEE IT FROM THEIR SIDE12/3/2011 6:12:32 PM Ratan Global Business School 18
  • 19. Maintain good emotional balance12/3/2011 6:12:32 PM Ratan Global Business School 19
  • 20. Use more ‘ I ’ statements Observe Feelings Thoughts Want Intention12/3/2011 6:12:32 PM Ratan Global Business School 20
  • 21. 12/3/2011 6:12:32 PM Ratan Global Business School 21
  • 22. Conclusion In today’s business world organizations do not compete with their products Organizations compete through using their most valuable resource, their people, to maximum effect Interpersonal skills are vital to allow this to happen12/3/2011 6:12:32 PM Ratan Global Business School 22
  • 23. Thank you12/3/2011 6:12:32 PM Ratan Global Business School 23