Reinventing the Post
The Future of Postal Outlets
PostExpo, 1.10.2013,
Dirk Palder, VP – Head Postal Services
Capgemini Co...
Copyright © Capgemini 2013. All Rights Reserved
2Future Fashion Stores_Strategy Workshop VH.pptx
Agenda
§  The new consum...
Buy anywhere, get anywhere, return anywhere
Copyright © Capgemini 2013. All Rights Reserved
3Future Fashion Stores_Strateg...
There are different scenarios for the journey of a customer
and mixed channels used
Copyright © Capgemini 2013. All Rights...
We found six different fields of action to focus on to design a
worldclass customer experience
Copyright © Capgemini 2013....
Gartner Hype Cycle for Retail Technologies
Copyright © Capgemini 2013. All Rights Reserved
7Future Fashion Stores_Strategy Workshop VH.pptx
Some trends, some videos ...
Leading Retailers have already harvest the usage of new
technology.
1
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3
4
5
6
7
8
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10
Technology Application Technology...
We are Committed to Innovation in the Global Consumer
Products & Retail Sector
Innovation
Platforms
Strategic
Themes
CPG C...
Dirk	
  Palder	
  
Vice	
  President	
  Head	
  Postal	
  Services	
  &	
  
Member	
  Global	
  Distribu9on	
  Leadershipt...
www.capgemini.com
About Capgemini
With more than 120,000 people in 40 countries, Capgemini is one
of the world's foremost ...
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Post expo re inventing the post - the future of outlets - dirk palder - headpostal services - capgemini consulting - 2013-10-01 rain-session postexpo 2013 vienna

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Post expo re inventing the post - the future of outlets - dirk palder - headpostal services - capgemini consulting - 2013-10-01 rain-session postexpo 2013 vienna

  1. 1. Reinventing the Post The Future of Postal Outlets PostExpo, 1.10.2013, Dirk Palder, VP – Head Postal Services Capgemini Consulting
  2. 2. Copyright © Capgemini 2013. All Rights Reserved 2Future Fashion Stores_Strategy Workshop VH.pptx Agenda §  The new consumer §  The new Technology §  What we see in Retail today §  Discussion: The future of Postal Outlets
  3. 3. Buy anywhere, get anywhere, return anywhere Copyright © Capgemini 2013. All Rights Reserved 3Future Fashion Stores_Strategy Workshop VH.pptx The new customer
  4. 4. There are different scenarios for the journey of a customer and mixed channels used Copyright © Capgemini 2013. All Rights Reserved 4Future Fashion Stores_Strategy Workshop VH.pptx
  5. 5. We found six different fields of action to focus on to design a worldclass customer experience Copyright © Capgemini 2013. All Rights Reserved 5Future Fashion Stores_Strategy Workshop VH.pptx Goal: Generating a charismatic Shopping Experience at the Point-of-Sale Shop-Design Multi-Channel Integration and Point-of-Sale Personal & Service Product- information and Self-Services Personalization Catogory Managemnt
  6. 6. Gartner Hype Cycle for Retail Technologies
  7. 7. Copyright © Capgemini 2013. All Rights Reserved 7Future Fashion Stores_Strategy Workshop VH.pptx Some trends, some videos will show you the status of today §  In Store tracking and metrics §  Mobile Tracking §  Privay: Nordstrom Case §  In store Innovation §  Pop up stores §  All channel experience
  8. 8. Leading Retailers have already harvest the usage of new technology. 1 2 3 4 5 6 7 8 9 10 Technology Application Technology Benefits Real-time store monitoring technology like video analytics Intelligent tracking system that identifies the customer, his/her last visit date, purchase patterns Customer behavior intelligence, customer loyalty information Smartphones Apps provide a virtual map for store layout, aisle information Easy access to information, greater functionality, faster connectivity Mobile coupons Coupons related to any promotional campaigns can be directly sent out to customer Promotions for targeted customer segment, call-for-action, personalization Augmented reality/ surface computing device Check product information, stock levels, product placement on aisles Customer engagement, Interactive experience Tablets Assisted selling by store staff for an interactive and engaging customer experience Process-driven selling, customer conversion, up-selling and cross-selling E-paper signage/digital signage Supporting customer service by providing information related to product, pricing price accuracy, dynamic pricing, improved customer readability Smartphones/tablets Facilitates customers in making informed decision by providing price comparisons, review Customer experience, information aggregation Self-checkout kiosks/ advanced POS systems Alternative to traditional POS for faster and easier checkout Self-service, queue management, faster checkout Mobile payments/NFC technology Transactions authorized using mobile device have enabled speed and convenience at cash counters Faster speed of transaction, information security, customer experience Mobile POS/advanced POS systems Supports sustainability efforts by retailers by providing paperless receipts and quick checkout for customers Quick checkout, paperless transactions Source: (a) Capgemini analysis; (b) Company websites;
  9. 9. We are Committed to Innovation in the Global Consumer Products & Retail Sector Innovation Platforms Strategic Themes CPG Clients Enabling Partners Capgemini Resources Retail Clients IKEA
  10. 10. Dirk  Palder   Vice  President  Head  Postal  Services  &   Member  Global  Distribu9on  Leadershipteam     Phone:  +49  151  4025  2222   E-­‐Mail:  dirk.palder@capgemini.com   TwiMer:            @DirkPalder   LinkedIn:    Dirk  Palder   • INNOVATION   • TRANSFORMATION   • POSTAL  SERVICES  3.0  
  11. 11. www.capgemini.com About Capgemini With more than 120,000 people in 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore ®, its worldwide delivery model. Rightshore® is a trademark belonging to Capgemini The information contained in this presentation is proprietary. Copyright © 2013 Capgemini. All rights reserved.

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