1. Explore the Power
of
Customer Experience!
?
ow?
H ow
H

2. Visit our 60-min-RAIN Sessions* with experts you need:
Every day at:
Empowering the social front office
Empowering the social front office
for Postal Service
for Postal Service
Patrick Heinen, Principal Sales Engineer
Patrick Heinen, Principal Sales Engineer
Salesforce
Salesforce
11:30
14:30
Design worldclass customer
Design worldclass customer
experience
experience
16:00
Jens Roeper, Managing Partner Munich
Jens Roeper, Managing Partner Munich
designit
designit
at 10:00 on Day 3
at 10:00 on Day 3
* RAIN means RApid INnovation –
a workshop concept of Capgemini to accelerate innovative ideas
and solutions in collaboration with the client.
Reinventing the post –
Reinventing the post –
The future of outlets
The future of outlets
Dirk Palder, Global Head of Postal Services
Palder, Global Head of Postal Services
Dirk
Capgemini
Capgemini
ertt 4
r 4
Schub e
Schub
oom
om
, Ro
R
Area
e Area ,
renc
fferenc e
Con e
Con