Explore the Power

of
Customer Experience!

?
ow?
H ow
H
Visit our 60-min-RAIN Sessions* with experts you need:
Every day at:
Empowering the social front office
Empowering the soc...
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Post expo flyer-2013_capgemini, RAIN Center (RApid INnovation) Dirk Palder

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Post expo flyer-2013_capgemini, RAIN Center (RApid INnovation) Dirk Palder

  1. 1. Explore the Power of Customer Experience! ? ow? H ow H
  2. 2. Visit our 60-min-RAIN Sessions* with experts you need: Every day at: Empowering the social front office Empowering the social front office for Postal Service for Postal Service Patrick Heinen, Principal Sales Engineer Patrick Heinen, Principal Sales Engineer Salesforce Salesforce 11:30 14:30 Design worldclass customer Design worldclass customer experience experience 16:00 Jens Roeper, Managing Partner Munich Jens Roeper, Managing Partner Munich designit designit at 10:00 on Day 3 at 10:00 on Day 3 * RAIN means RApid INnovation – a workshop concept of Capgemini to accelerate innovative ideas and solutions in collaboration with the client. Reinventing the post – Reinventing the post – The future of outlets The future of outlets Dirk Palder, Global Head of Postal Services Palder, Global Head of Postal Services Dirk Capgemini Capgemini ertt 4 r 4 Schub e Schub oom om , Ro R Area e Area , renc fferenc e Con e Con

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