Dirk Palder: The Status of Postal Servcies 3.0 - New product/services in the global industry -Key Findings of the second global postal innovation study
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Presented at the TIP 2012 Conference on Postal Innovations from EPFL Lausanne und IPC International Corporation ...
Presented at the TIP 2012 Conference on Postal Innovations from EPFL Lausanne und IPC International Corporation
In the last two years, Capgemini conducted in-depth research into innovation management and new product/ service introductions at postal operators. The results are two studies: “Innovation Management in the Postal Industry – the Key for Business Transformation” (2010/2011) and “The Status of Postal Service 3.0 – New products/ Services in the Global Postal Industry ? a study using information and data also available to customers searching for products/ services” (2011/2012).
In the session “Innovation” at the TIP Conference, Dirk Palder, Vice President and Member of the Global Postal Leadership Team at Capgemini, will present the findings from the second edition exclusively to TIP participants.
Session: Trends and challenges of the postal innovation
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