Dipesh MukerjiIntroduction to Multi-Channel ComputingWhat, Where, Why
© Copyright 5/3/2013 Kony Solutions, Inc2Every app running in yourorganization on desktopstoday will run on everydevice wi...
© Copyright 5/3/2013 Kony Solutions, Inc3 3Mobile ChaosMar-2008iPhone SDKFeb-200816GB iPhoneJul-20083G iPhoneNov-2008Black...
© Copyright 5/3/2013 Kony Solutions, Inc4 Copyright © 2011 Kony Solutions, Inc. CONFIDENTIALMobile V1 Mobile Web New iPh...
© Copyright 5/3/2013 Kony Solutions, Inc5INCREASEDTRANSACTIONSTIMEPoints of Service Evolution• Points ofsales/serviceare n...
© Copyright 5/3/2013 Kony Solutions, Inc6CRMHRLOB AppMulti-Channel: Consistent Experience, Any ScreenA day-in-the-life of ...
© Copyright 5/3/2013 Kony Solutions, Inc7The Multi-Channel IcebergDataIntegrationDeviceDetectionNew Browsers &Browser Upda...
© Copyright 5/3/2013 Kony Solutions, Inc8DesktopMobileA development team … For each channelNEWAppNEWAppNEWAppNEWAppKioskTa...
© Copyright 5/3/2013 Kony Solutions, Inc9Scanner stdIn = new Scanner(System.in double speed; // Userentered valuedouble ta...
© Copyright 5/3/2013 Kony Solutions, Inc10Develop• Multi-channel app visualization & prototyping• Collaboration & requirem...
© Copyright 5/3/2013 Kony Solutions, Inc11Build Everywhere Run EverywhereWork Smarter Not HarderKony MESSAGING SERVICESWri...
Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 12Typical SAP Mobile Application ArchitectureDetailsTypical Middleware ...
Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 13No unique middleware.SAP App experience runs directlyfrom device to S...
© Copyright 5/3/2013 Kony Solutions, Inc14Kony Enterprise Mobile ManagerKony VisualizerThe Power of Kony TechnologyMobileD...
© Copyright 5/3/2013 Kony Solutions, Inc1525 Forms 50 Forms 100 FormsCost1.25M1M750k500k250k01 2 3 1 2 3 1 2 31 2 3 1 2 3 ...
© Copyright 5/3/2013 Kony Solutions, Inc16 © Copyright 5/3/2013 Kony Solutions, Inc16THANK YOU
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Multi channel advantage

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  • An alternate Mobile Chaos slide to the two Mobile Evolution slides
  • ~3 min* The Development Challenge you understand, the in-Production requirements which are unique to mobile is what sinks most enterprisesAll this chaos is the tip of the iceberg.Above the waterline is the obvious challenge of supporting the various operating systems, browsers, SMS, etc.Below the waterline is the unglamorous often overlooked stuff that’s usually the largest part of the projectTransition: Kony solves the entire problemiOS (16.8%)Android (36.0%)Blackberry (12.9%)Windows Phone (3.6%)Symbian (27.4%)J2ME (4.1%)WebOS (0.2%)
  • On the Enterprise you add synchronization and management and security issues.
  • On the Enterprise you add synchronization and management and security issues.
  • $618,983 $1,283,572 $1,924,891 $2,297,040
  • Multi channel advantage

    1. 1. Dipesh MukerjiIntroduction to Multi-Channel ComputingWhat, Where, Why
    2. 2. © Copyright 5/3/2013 Kony Solutions, Inc2Every app running in yourorganization on desktopstoday will run on everydevice within 3 years.How are you preparedto support that?… And your desktop will change.
    3. 3. © Copyright 5/3/2013 Kony Solutions, Inc3 3Mobile ChaosMar-2008iPhone SDKFeb-200816GB iPhoneJul-20083G iPhoneNov-2008BlackBerryBold 9000Jul-2008BlackBerryStormSep-2008BlackBerry4.52008 NokiaS60 5th ed.Symbian2008Jun-2009Firmware3.0Jun-20093GS iPhoneSep-2009Android 1.6Oct-2009Android 2.0DroidMay-2009BlackBerry5.0Jul-2009BlackBerryTour2009Symbian 2Oct-2009WindowsMobile 6.52009 2010Jan-2010Android 2.1NexusOneDec-2010Android 2.3Jun-2010Android 2.2Apr-2010iPadTBD-2010Symbian 4Nov-2010WindowsPhone 7Feb-2010Symbian 3Apr-2010BlackBerry6.02007 WindowsMobile 6Jun-2007iPhoneMay-2007BlackBerryCurveSep-2007iPod TouchFeb-2007BlackBerry8800Nov-2007BlackBerryPearl 22007Jul-2011Android 3.0Mar-2011iPad 2.0Nov-2012WindowsPhone 8Aug-2011BlackBerryBold2011Aug-2011BlackBerryTorch
    4. 4. © Copyright 5/3/2013 Kony Solutions, Inc4 Copyright © 2011 Kony Solutions, Inc. CONFIDENTIALMobile V1 Mobile Web New iPhone App Tactical LOB decision No IT resource ormobile experience $$ TCOMarket Dynamics OverviewMobile V2 Mobile Web iPhone App Android App Perhaps WM, BB Must Have LOB decision Multiple LOBs actingindependently IT vetted tech IT didn’t control $$$$$ TCOMobile V3 HTML5 iPhone App Android App Tablet App (likely) Mobile Strategic LOB Need IT Decision Tech Selection HTML5 / Inhouse $$$ TCOMulti-Channel B2C B2E (BYOD) Smartphone Tablets Web Enterprise Strategic Enterprise App Need CIO decision In-house use HTML5/toolsvs MEAP < $$$ TCO2010 2011 2012 2013
    5. 5. © Copyright 5/3/2013 Kony Solutions, Inc5INCREASEDTRANSACTIONSTIMEPoints of Service Evolution• Points ofsales/serviceare nowfragmented• Cost tomanage ishigh• Cost to scaleis highThe move to digital channels – past to future
    6. 6. © Copyright 5/3/2013 Kony Solutions, Inc6CRMHRLOB AppMulti-Channel: Consistent Experience, Any ScreenA day-in-the-life of an app in a multi-channel world7:00AM 9:00AM 10:00AM 1:00PM 8:00PMWhile visitingcustomer,inputs newdata on AppletabletCompletesreview, approvalinside corporatefirewall prewindows 8mouse interfaceappOutsidefirewall atwork, quicklyaccesses appvia DesktopWebReviews andapproveschanges athome viaAndroidphone..User wakesup and checksa notificationon Androidphone.?Hardware vendorintroduces a newdevice that youhaven’t consideredRequests newservices onWindows 8 -touch deviceinside theoffice4:00PM
    7. 7. © Copyright 5/3/2013 Kony Solutions, Inc7The Multi-Channel IcebergDataIntegrationDeviceDetectionNew Browsers &Browser UpdatesProduction ServicesNew DevicesMobile Ecosystem ChangesSecurityFrameworksNew OS &OS UpdatesApplicationUpgradesDataSynchronizationOffline StorageSAP/IBM/OracleIntegration
    8. 8. © Copyright 5/3/2013 Kony Solutions, Inc8DesktopMobileA development team … For each channelNEWAppNEWAppNEWAppNEWAppKioskTabletsMost companies have approached this tactically.
    9. 9. © Copyright 5/3/2013 Kony Solutions, Inc9Scanner stdIn = new Scanner(System.in double speed; // Userentered valuedouble tailGatingDistance; // user enteredvaludouble stoppingDistance;System.out.print("Enter your speed(mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance:");tailGatingDistance = stdIn.nextDouble();stoppingDistance =speed * (2.25 + speed/21); // numberstoppingDistance;speed =stdIn.nextDoubleSecurityScanner stdIn = new Scanner(System.in double speed; // Userentered valuedouble tailGatingDistance; // user enteredvaludouble stoppingDistance;System.out.print("Enter your speed(mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance:");tailGatingDistance = stdIn.nextDouble();stoppingDistance =speed * (2.25 + speed/21); // numberstoppingDistance;speed =stdIn.nextDoublesynchronizationFeaturesScanner stdIn = new Scanner(System.in double speed; // Userentered valuedouble tailGatingDistance; // user enteredvaludouble stoppingDistance;System.out.print("Enter your speed(mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance:");tailGatingDistance = stdIn.nextDouble();stoppingDistance =speed * (2.25 + speed/21); // numberstoppingDistance;speed =stdIn.nextDoubleNew OS upgradesSecurity PatchesScanner stdIn = new Scanner(System.in double speed; // Userentered valuedouble tailGatingDistance; // user enteredvaludouble stoppingDistance;System.out.print("Enter your speed(mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance:");tailGatingDistance = stdIn.nextDouble();stoppingDistance =speed * (2.25 + speed/21); // numberstoppingDistance;speed =stdIn.nextDoubleNew OS upgradesNew UIsNEWAppNEWAppNEWAppNEWAppMultipleCodebasesSameFeaturesMultipleChannels++=Time & $$DesktopMobileKioskTabletsBut: Variables, complexity, and lack of controlincrease costs and introduce risks.Compatability
    10. 10. © Copyright 5/3/2013 Kony Solutions, Inc10Develop• Multi-channel app visualization & prototyping• Collaboration & requirements definitionDesign• Single codebase & JS API• Visual development studio• Standards based; non proprietaryDevelop• Automated testing framework• Device based testing• Traceability from design, development, testingTestDeploy• Lightweight orchestration• Mobile optimized transport/messaging• Rich enterprise connections• Single click cloud deployment• Logging and analytics• Highly scalable and resilient• Push notification serverManage• Security lifecycle of apps & devices• BYOD support for all devices• Centralized console: server, sync and appsSingleCodebaseSameFeaturesMultipleChannels++=NEWAppNative, HTML5, Mixed-ModeMobileKioskTabletsDesktop / Web 3.0Kony Multi-Channel – Strategic Approach
    11. 11. © Copyright 5/3/2013 Kony Solutions, Inc11Build Everywhere Run EverywhereWork Smarter Not HarderKony MESSAGING SERVICESWrite OnceA single code baseTABLETSWEB SUPPORT- Mobile and Desktop• Individual, device optimized sites• Basic HTML >> HTML5Single PageArchitectureStandardMixed ModeHybridPHONESDESKTOPSKiosks, Desktop Web & NativeHTML 5HTML 4NATIVE SUPPORT FOR Top 7Mobile OS
    12. 12. Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 12Typical SAP Mobile Application ArchitectureDetailsTypical Middleware SoftwareSyncEngineOn boarding, monitoringlifecycle, and administrationOther connectortechnologiesDataLogsDataconsolidationand distributionSAP Business SuiteSAP BusinessByDesignSAP BusinessObjectsSolutionsAppsMulti-Channel Across OS“Middleware Bottleneck”Resides as a black box outside thecore SAP instance causing integration,admin and scalability issues
    13. 13. Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 13No unique middleware.SAP App experience runs directlyfrom device to SAP environment.Kony SkyMobile Architecture for SAPExtending Beyond SAP DetailsSAP Business SuiteSAP BusinessByDesignSAP BusinessObjectsSolutionsTypical Middleware SoftwareSyncEngineOn boarding, monitoringlifecycle, and administrationOther connectortechnologiesDataLogsDataconsolidationand distributionAppsMulti-Channel Across OSSky Named Space- Inside SAP -• Certified add-in component• Data consolidation & distribution• Data Buffering and Queuing• Sync Engine / Logging• Monitoring, lifecycle, & administration
    14. 14. © Copyright 5/3/2013 Kony Solutions, Inc14Kony Enterprise Mobile ManagerKony VisualizerThe Power of Kony TechnologyMobileDesktopTabletsNative, Web and Hybridapps for multichannel5dBsWebServicesScraperSoftwareAppsOracleSiebelPeopleSoftCRMDSDSDKonyEnterpriseConnectorsIntegration from within SAPnamespace for maximumthroughput, scalability6Persistent and OTA SyncParadigmsConfigurable ConflictResolutionDesign - Design apps with actual device form factors inWYSIWYG manner1Middlewareservicesrunning onJ2EE servercluster3HA & ScalabilityAnalytics & ReportingServicesOrchestrationDeviceDetection &DatabaseMessaging /CampaignMgmt.AppDistribution/DeploymentEnterpriseConnectorsSecurity andIAMIntegrationHA andScalabilityReporting &AnalyticsDeployData synccapabilitiesfor online &offline apps3aError Handling and RecoveryKonyOne ServerHosted or On-PremKony SyncHosted or On-PremKioskHeterogeneousData SourcesOutputKonyOne StudioDevelop - Multi-channel app development with singlecode base2Manage -Full suite of app, device and contentmanagement tools4THE KONYONE PLATFORM
    15. 15. © Copyright 5/3/2013 Kony Solutions, Inc1525 Forms 50 Forms 100 FormsCost1.25M1M750k500k250k01 2 3 1 2 3 1 2 31 2 3 1 2 3 1 2 31 2 3Cost without Kony1 2 3Cost with KonyYearSavingsCost of a Multichannel Strategy(HTML5, IOS, Android, Tablet)$693,754(Savings with Kony)$1,079,266(Savings with Kony)$2,297,040(Savings with Kony)What could you dowith these savings?
    16. 16. © Copyright 5/3/2013 Kony Solutions, Inc16 © Copyright 5/3/2013 Kony Solutions, Inc16THANK YOU
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