Smart retail & smart city

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Slides for presentation at the Hannover Messe 2014

Slides for presentation at the Hannover Messe 2014

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  • 1. > Smart Retail & Smart City Dingeman Kuilman Hannover, April 9, 2014!
  • 2. > Retail trends (1) •  Multi-channel retailing: physical stores become ‘touchpoints’ for other channels •  Data technologies, retail intelligence •  Repositioning of stores in the supply chain •  Click & collect •  New operating strategies and business models •  General decline of in-store sales •  Margins under pressure from price transparency •  Showrooming •  Fewer, larger stores vs more, smaller stores •  Fast-paced change of goods, visual mechandising
  • 3. > Retail trends (2) •  Variety in footprints, experimental concepts •  Sharing of space and infrastructures •  Potential for large regional shopping centres, department stores and core in-town markets •  Bars, cafes & restaurants •  Entertainment, events
  • 4. > Retail trends (3)   Homebound •  Peripheral retail returns to cities, digital gets grounded   Store-in-store •  Brand synergies, greater effectiveness & cost efficiency   Pop-up •  Temporary, experimental & surprising   Hybrid •  Merging physical & digital   Connect •  Mixing functions & categories
  • 5. > Urban development trends http://trendified.info/futurecities Extremes of social trend: •  Collective: sharification of goods, services and ideas, communities based around common values, open source development •  Individual: ownership & status Extremes of technological trend: •  Online (‘global’): open access to data, (online) production and distribution tools and means to communicate •  Offline (‘local’): awareness of privacy and security issues, tendency to withdrawl from social media and protect personal information
  • 6. > COLLECTIVE ONLINEOFFLINE INDIVIDUAL Public spaces Bike sharing/ bus Neighbourhood Borough Market Open platforms Public mobility Welfare City Apple Store Home Car ownership Gated community Walmart Closed community Membership mobility Global city Burberry Flagship Store
  • 7. > COLLECTIVE ONLINEOFFLINE INDIVIDUAL
  • 8. > COLLECTIVE ONLINEOFFLINE INDIVIDUAL
  • 9. > Homebound
  • 10. > Homebound
  • 11. > Store in store
  • 12. > Pop-up
  • 13. > Hybrid
  • 14. > Connect
  • 15. > Some consequences (1) Governments •  Top-level consultations with developers, retailers and consumers/ citizens •  Connect smart retail and smart city •  Public technological infrastructure, data analysis •  Collective marketing of shopping districts •  Integration of public services in retail Developers •  New responsibilities •  Technological infrastructure, data analysis, entertainment, neighbourhoods
  • 16. > Some consequences (2) Developers (cont.) •  New concepts •  Store-in-store, pop-up, mentality based •  New business models, allowing flexibility Retailers •  New concepts, smart experiments and co-creation •  New partnerships •  New business models •  New responsibilities •  Technological infrastructure, data analysis, neighbourhoods, ecology