18542444 ticketing-manual-2

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18542444 ticketing-manual-2

  1. 1. TICKETING_____________________________________________________________________ Amadeus CommandCopyright Amadeus Marketing (UK) Ltd
  2. 2. Note:Note This Ticketing Manual is designed to be used in conjunction with theAmadeus Selling Platform (Vista) Command Manual.Document Release InformationRelease number Date updated Updated by Details of update6.0 March 2006 Rebecca Hampton Document creation6.1 19 Apr 2006 Rebecca Hampton Shortcut using TTH for reissue of deleted TST. Exchange of deleted TST updated to include build line.6.2 03 July 2006 Jo Keller P32 and P36 E-ticket reval and reissue – note added that some airlines will allow reval/ reissue and ask for MCO to be issued for rebooking penalty6.3 25 August 2006 Rebecca Hampton UETTR added, p33 note re equivalent value on exchanges of non UK originating tickets, addition of FO*L14 for exchanges7.0 12 March 2007 Jo Keller TRDC from TJQ entry with full sequence number7.1 22 May 2007 Neil Canning ATB ticket printer maintenance information added on p61 GGAMAGBSUPPLIESMay 2007 – Version 7.1Published by: Training Department Amadeus Marketing (UK) Ltd The Web House 106 High Street Crawley West Sussex RH10 1BF © Copyright Amadeus Marketing (UK) LtdCopyright Amadeus Marketing (UK) Ltd All rights reserved
  3. 3. TABLE OF CONTENTSTICKETED PNRS .................................................................................................. 5TICKETING ELEMENTS ..................................................................................... 6 VALIDATING CARRIER ...............................................................................6 COMMISSION..............................................................................................6 GENERAL COMMISSION TABLE ...............................................................7 INTERLINE AGREEMENT ...........................................................................7 FORM OF PAYMENT...................................................................................8 CREDIT CARD.............................................................................................8 MANUAL CREDIT CARD APPROVAL.........................................................9 ENDORSEMENTS .....................................................................................10 TOUR CODE..............................................................................................10 MANUAL TICKETS ....................................................................................10 DISPLAY STORED FARE - TST ................................................................11 MULTIPLE TST ..........................................................................................11TICKETING – FIRST ISSUE .............................................................................. 12 ELECTRONIC TICKETING ........................................................................12 ELECTRONIC TICKET PRINTING ............................................................13 PAPER TICKETING ...................................................................................14 RETRIEVING AN ETICKET RECORD .......................................................15MANUAL FARE BUILD AND TICKETING ELEMENTS ............................... 17 TST INSERTS ............................................................................................18 LINEAR FARE CALCULATION..................................................................20 PASSENGER FACILITY CHARGES (USA ONLY) ....................................21STEP BY STEP TICKETING GUIDES .............................................................. 22 MANUAL FARE BUILD ..............................................................................22 NET REMIT TICKETS................................................................................23 IT OR BT TICKETS ....................................................................................26 ISSUE WITH PART PAYMENT BY MCO...................................................28 REPRINTING ETICKET COUPONS ..........................................................31REVALIDATING AN ETICKET ........................................................................ 32EXCHANGE/REISSUE OF TICKETS................................................................ 33 EXCHANGE WITH NO ADDITIONAL COLLECTION.................................33 EXCHANGE WITH ADDITIONAL COLLECTION.......................................35 EXCHANGE WITH DELETED TST ............................................................37 EXCHANGE OF NET REMIT .....................................................................40 EXCHANGE OF CONJUNTION.................................................................41 EXCHANGE OF MULTIPLE PASSENGER TYPES (INCLUDING INFANT) ...................................................................................................................42 SECOND EXCHANGE...............................................................................45 PAPER TICKET EXCHANGE ....................................................................47 EXCHANGE WITH PFC .............................................................................48Copyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 3
  4. 4. TST UPDATE ENTRIES...................................................................................... 49TEMPORARY TICKETING ............................................................................... 50STOCK CONTROL.............................................................................................. 51DOCUMENT BANK AND PRINT QUEUE........................................................ 52TICKET JOURNEY TO PRINTER .................................................................... 53TICKET DELIVERY MECHANISM.................................................................. 54VOIDING REPORTED SALES........................................................................... 55VOIDING AND REPORTS .................................................................................. 57SUPPLEMENTARY INFORMATION ............................................................... 60ATB TICKET PRINTER MAIERROR! BOOKMARK NOTDEFINED.…………………………….61Copyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 4
  5. 5. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTP TICKETED PNRS All ticketing elements (both mandatory and optional) start with the letter ‘F’ and are displayed in alphabetical order within the PNR. The FA lines contain the Automated ticket number for each passenger, confirmation of ticket TST means Transitional type (ET = electronic ticket, PT = Stored Ticket (Stored paper ticket), total ticket price, Fare) exists. You need a date of issue, office ID and IATA stored fare before issuing PNR with tickets the ticket number of issue. --- TST --- RP/LON1A0101/LON1A0101 OC/PR 4JAN05/1039Z Y3WQMG LON1A0101/0000LS/4JAN05 1.SMITH/AMR 2 BA 302 Y 15JUL 5 LHRCDG HK1 4 0620 0825 *1A/E* 3 BA 303 Y 23JUL 6 CDGLHR HK1 2B 0740 0805 *1A/E* 4 AP LON 44 1293 550573 - STRAUSS - A 5 TK OK04JAN/LON1A0101//ETBA 6 FA PAX 125-9600039321/ETBA/GBP0.00/04JAN05/LON1A0101/0091207 4/S2-3 7 FB PAX 0400005849 TTP/ET/XF1 OK ETICKET/S2-3 8 FM PAX *C*0.00/S2-3 9 FO 125-9600039320LON20DEC04/9100000/125-96000393203C12 10 FP NONREF AGT 11 FV BA The FB element is entered automaticallyFM is commission level *C* means when tickets are issued and contains theSystem Generated Commission ten digit AIR sequence number.FP is form of payment as it appearson ticketFV is the Validating Carrier MANDATORY TICKETING ELEMENTS Before issuing a ticket the normal mandatory elements must be in the PNR (Name, Itinerary, Phone, Ticket Element, Received From) Additional mandatory items that are required in a PNR prior to a ticket being issued are: 1. A stored published or manually created Fare (TST) 2. The validating carrier (usually the 1st international carrier) (FV) 3. A form of payment (FP) 4. The commission percentage or amount (if you need to override the commission) (FM) FM) 5. A tour code (for IT, BT, Net remit tickets) (FE) If issuing electronic tickets the ‘E’ indicator must appear on each of the flight lines. Copyright Amadeus Marketing (UK) Ltd Training Department January 2006 5
  6. 6. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTP TICKETING ELEMENTSThe following elements are applicable for both electronic and paper tickets.VALIDATING CARRIERThe validating or ticketing carrier must be a carrier that the issuing office isauthorised to ticket, and most often appears in the itinerary (normally as thefirst sector). FVCO Validating carrier CO FVCO/S2 Validating carrier segment 2 (more than 1 TST must exist to segment relate)COMMISSIONIf issuing a published IATA fare Amadeus will automatically check thecommission levels from the general commission table at the time of ticketing.Commission will need to be added manually if the default commission needsto be overridden, if the airline concerned does not appear in the commissiontables, or if a BT/IT/Net Remit ticket is to be issued.If the commission level is entered manually, the system will generate awarning message at the time of ticketing:MANUAL FM OVERIDES AUTOMATED COMMISSION PROCESSINGIf this occurs the TTP (ticket to print) entry must be entered again to overridethe warning. FM9 Commission 9 percent FM20.00A Commission fixed at a specific amount (eg £20.00) FM0 No commissionSee ‘HE FM’ for further information.Note: In the PNR you will see FMPAX*P*9/S2/P1Note *P* = Commission through manual capping or semi-auto capping *C* = System generated commission and C* *M* = Manual commission M*Copyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 6
  7. 7. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPGENERAL COMMISSION TABLE TABLEThe commission table can be accessed using ‘GGAMAGB’, then selecting‘GP9’. Please note that Amadeus makes every effort to ensure that thecommission levels listed here are correct, but this information is notguaranteed, and should be verified with the Airlines. UK COMMISSION LEVEL EN 4JAN05 1407Z ******* AMADEUS UK DEFAULT COMMISSION LEVELS ******* THESE ARE THE DEFAULT COMMISSION LEVELS FOR THE UK MARKET. PLEASE NOTE THAT WHILE EVERY EFFORT IS MADE TO KEEP THE INFORMATION IN THESE PAGES CORRECT, THE DETAILS HERE SHOULD BE TAKEN AS A GUIDE ONLY. FOR ANY CARRIERS NOT LISTED BELOW, PLEASE REFER TO >MS127. CARRIER INTERNATIONAL DOMESTIC __________________________________________________________________________ AA 1% 1% AB 5% 5% AC 1% 1% WITH EXCEPTIONS AF 1% 1% AI 7% 7% AM 9% 9% AR 7% 7% AS 9% 9% AT 7% 7% AV 4% 4%INTERLINE AGREEMENTThe following agreements that are held by airlines for reporting and ticketingagreements can be displayed:Airlines participating in the Bank Settlement Plan (BSP)General Sales AgentInterline and Ticketing Agreements (ITA) that exist between airlines TGGSD- TGGSD-GB General sales agreement in GB TGBD- TGBD-GB Airline participating in BSP in GB TGAD- TGAD-VS/AA Display interline and ticketing agreements between VS and AA TGAD- TGAD-VS Display all interline agreements held by VS(In display ‘P’ = PTA/TOD, ‘T’ = Ticketing, ‘E’ = Eticket)Copyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 7
  8. 8. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPFORM OF PAYMENTThe most common forms of payment agencies use are: FPNONREF AGT Form of payment (NONREF must be one word) FPCASH/T1 TST specific form of payment FPINFCASH Different form of payment for INFANT FPCHEQUE/P2 Form of payment for passenger 2 onlyCREDIT CARDCredit card payment approval is automatically processed at the time ofticketing. The approval code is added to the form of payment after the ticketsare issued.Not all airlines accept all credit cards, so this should be checked prior to ticketissue.The most common Credit Cards are AX – AMERICAN EXPRESS CA – MASTER CARD DC – DINERS CARD VI – VISA CARDNote: You can find all the Credit Cards that are recognised by Amadeus inNoteHECREDIT.421To enter credit card and obtain automatic approval use the following entry: FPCCAX375785834501002/0508 Card number and expiry dateFor security purposes, all but the last four digits of the number are concealedwhen the number is entered into the PNR. 5 FP CCAXXXXXXXXXXXX1002/0508Note: If your role requires you to be able to see the credit card number (i.e.reissues / refunds) you can contact the Amadeus Help Desk to request themto change it for you.For additional information see HE FPCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 8
  9. 9. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPMANUAL CREDIT CARD APPROVALAlternative to the system obtaining credit card approval, you can manuallyobtain approval and append the approval code to the credit card.The entry must include the amount and the ticketing AirlineTo obtain a manual approval code use in the following entry: DECCAX371431003456784/0601/GBP375/BANote: If the transaction is authorised, you will receive an approval code.Notei.e. AX115Once you have obtained an approval code add the FP. Please note that theapproval code used MUST be correct, or ADM’s may be issued. FPCCAX375785834501002/0601/N115 N followed by approval code N115See ‘HE DE’ for further information.Note: If the authorisation is denied, you might get one of the followingNoteresponses: Call to verify/ Call to authorise/ Credit Card limit is exceeded/ Pickup cardCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 9
  10. 10. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPENDORSEMENTSSome published fares have endorsements attached automatically. It ispossible to manually add in an endorsement (up to 126 characters) NON- FE NON-REFUNDABLE Fare Endorsement free text FE NONREF/S2,3 (as above) Segments 2 and 3 only FE NONREF/P1 (as above) Passenger 1 onlySee ‘HE FE’ for further information.TOUR CODEFor any non published fares put a contract or deal code number in the TourCode box on the ticket FTIT6LHR1TOUR Correct format of tour code FT Tour code transaction type IT Type – IT or BT 6 Last digit of year tour code became effective LH Airline code 1 One digit traffic conference area approval code TOUR Tour identification code, 1-8 letters or numbers FT*BA5799 Tour Code (* means free text follows) FTNRBA5799 Fare Tour Code for Net Remit followed by deal or contract number (e.g. BA5799) FTINF*BA1234 Infant tour code if different from adultSee ‘HE FT’ for further information. forMANUAL TICKETSIf the airlines cannot see the automated ticket number in the booking, you canplace them in manually using the following entries:1 these entries can also beused if the ticket number is not displaying in a booking following changes tothe itinerary. 125- FHA 125-1234567890 Automated ticket number FHM 001-1234567890 001- Manual ticket number 125- FHE 125-1234567890 Electronic ticket numberSee ‘HE FHE’ for further information.Airlines that do not support automatic ticket number transmission may notaccept ‘FH’ elements. An OSI or SSR should be entered with the ticketnumber.1 See the airline system information page GGPCAxx (where xx is the airline code). Look forthe line: TKT NBR TRANSMISSION: YESCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 10
  11. 11. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPDISPLAY STORED FARE - TSTThe TST flag will appear on the front of the PNR after ending a booking with astored fare, indicating that a stored fare is present in the PNR.The stored fare can be retrieved using: TQT Transitional Quoted TicketResponse: TST00001 LON1A0101 LS/04JAN M 1 LD 15JUL05 OD LONLON SI SITI T- FXP 1.SMITH/AMR 1 LHR BA 302 Y 15JUL 0620 OK YFLBA 23JUL 23K 2 O CDG BA 303 Y 23JUL 0740 OK YFLBA 23JUL 23K LHR FARE R GBP 318.00 TAX01 O GBP 6.40QXAP TAX02 O GBP 5.00GBAD TAX03 O GBP 10.40UBAS TAX04 O GBP 6.50YQLO TAX05 O GBP 3.20FRSE TAX06 O GBP 6.50YQSO TAX07 O GBP 5.60FRTI TOTAL GBP 0.00 LON BA PAR306.66BA LON306.66NUC613.32END ROE0.518483 8.FM *C*0.00 9.FO 125-9600039320LON20DEC04/9100000/125-96000393203C12 10.FP NONREF AGT 11.FV BAMULTIPLE TSTWhen more than 1 TST or passenger type exist in the booking, the TQT entrywill produce a list of TST’s. Multiple passenger types can exist on a TSTwhere the same fare has been paid. T indicates the TST numberResponse after TQT entry: P/S means passenger number in PNRT P/S NAME TOTAL FOP SEGMENTS1 .3 SMITH/TOM MSTR GBP 4998.20 4-52 .2 I SMITH/POLLY(INF) GBP 757.00 4-53 .1 SMITH/JOHN MR GBP 7413.20 4-53 .2 SMITH/ANNA MRS GBP 7413.20 4-5 Note how both Mr and Mrs Smith shareNO DELETED TSTS TST number 3 because they have paid the same fare TQT/T1 Display TST number 1 TQT/P3 Display TST by passenger numberCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 11
  12. 12. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTP TICKETING – FIRST ISSUEELECTRONIC TICKETINGElectronic ticketing (eticketing) allows you to send ticketing information directlyto the airlines so that passengers can check in at the airport and board flightswithout printed tickets.The following conditions apply for eticketing:• The flight segments in the booking must be eligible for eticketing (‘E’ ‘E’ should appear at the end of each segment)• The validating airline must support eticketing in Amadeus Selling Platform• The validating airline’s record locator must be present for all sectors to be eticketed.• Interlining etickets is only permitted if advised by the airline• In most cases Passive and Ghost segments cannot be eticketed• Combinations of etickets and paper tickets are not permitted on the same TST.• Restrictions may apply for the number of passengers permitted on a booking for eticketing.• Some airlines do not support infant eticketing.FURTHER INFORMATION GGAMAGB, GP3 Displays general eticketing information TGETD- TGETD-GB Displays a list of eticketable carriers available in the GB market. Please note that this is regularly updated. TGAD- TGAD-BA/AA Check interline agreements between BA and AA. ‘E’ symbolises eticketing is permitted. HE ETKT Eticket specific help pages. HE ETT BA Airline/UK specific eticketing information. Select page related to country code in list (GB) to view details. The display shown below is a typical example. Further information exists regarding exchanges/reissues. BA E-TICKETING EN 2DEC05 1649Z BA ELIGIBILITY RULES FOR E-TICKETING IN THE FOLLOWING MARKETS: AU EG FI GB IE IN JP MD NZ PH SG TH TR TW ZA UG TZ KE CY OM BH AE BA QA (Y - SUPPORTED, N - NOT SUPPORTED) ABP ALLOWED :N FOID MANDATORY :N INF TICKET ALLOWED :Y MAX NUMBER OF PASSENGERS :99 UMNR TICKET ALLOWED :Y GROUP PNRS ALLOWED :Y CONJUNCTION TKT ALLOWED :Y MAX NUMBER OF SEGMENTS :16 MULTI TOUR CODES ALLOWED :N OPEN SEGMENTS ALLOWED :Y FY BULK (US ONLY) ALLOWED :N CONF SEG MANDATORY WITH OPEN :Y IT/BT FARES ALLOWED :Y WAITLISTED SEGMENTS ALLOWED :Y NET REMIT ALLOWED :Y CONF SEG MANDATORY WITH W/L :Y NEGO FARES ALLOWED :Y PASSIVE SEGMENTS ALLOWED :N COMPANION FARES ALLOWED :N E INDICATOR WITH PNR CLAIM :N PLEASE REFER TO TGAD-BA PAGE TO SEE CARRIERS INTERLINE PARTNERSCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 12
  13. 13. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPELECTRONIC TICKET PRINTING PRINTINGFrom 1st February 2006, all ticketing defaults will be set to issue etickets.Where a PNR is not valid for eticketing, paper tickets will be issued instead.When an eticket is issued it is created in the airline system (hence nocoupon), the image is projected into Amadeus. An agent coupon andpassenger receipt are produced which print to an itinerary printer. From 1stFebruary 2006, BSP will not allow these coupons to be printed on an ATBprinter.Amadeus will end your booking when you use the Ticket Print entry. Theremust be a current Received From field at the top of the PNR. TTP Ticket to Print (issue electronic tickets) RF ROB;TTP (as above) with new Received From TTP/RT (as above) retain PNR on screen TTP/INF Issue INFANT ticket only TTP/T1 TTP/T1 Issue TST1 only TTP/S3- TTP/S3-6 Issue sectors 3-6 only TTP/ET, TTP/PT Issue eticket or paper ticket TTP/P3 Issue eticket passenger 3 onlyOnce all the system checks have been made and the ETKT data record sentto the airline an OK to ticket response similar to the one below is returned bythe target airline, this is known as a TRACK OK- ETICKETThe confirmation from the airline then generates the following information inthe PNR:--- TST ---RP/LON1A0902/LON1A0902 OC/PR 20DEC05/1347Z ZX7B2XLON1A0902/0000LS/20DEC05 1.TEST/P MR TK field updated to 2 BA 117 R 20FEB 1 LHRJFK HK1 4 0820 1050 *1A/E* show TKOK, 3 BA 186 R 28FEB 2 EWRLHR HK1 B 0810 1955 *1A/E* issuing date and 4 AP LON 07000 262338 - BEETHOVEN - A carrier 5 TK OK20DEC/LON1A0902//ETBA 6 FA PAX 125-9699001052/ETBA/GBP373.60/20DEC05/LON1A0902/00047 250/S2-3 7 FB PAX 2000008181 TTP/ET OK ETICKET/S2-3 8 FM PAX *C*0/S2-3 FA element, showing ticket number, 9 FP NONREF AGT FB element added with confirming ‘ET’ issued, amount paid to 10 FV BA an AIR sequence airline, date of issue, office ID and number and confirmation IATA number of issueing office. of the response to ticket to print command Tip! Use TTP/TKT to check the ticket is OK before issuingCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 13
  14. 14. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPPAPER TICKETING TICKETINGA paper ticket must be issued where the airline or route is not valid forelectronic ticketing.The mandatory fields for a paper ticket are the same as for an electronicticket: 1. A stored published or manually created Fare (TST) 2. The validating carrier (usually the 1st international carrier) (FV) carrier 3. A form of payment (FP) 4. The commission percentage or amount (if you need to override the commission) (FM) 5. A tour code (For non Published Tickets) (FT)When sending the ticket to print, PT or paper ticket must be specified. TTP/PT Ticket to Print (issue paper tickets) RF ROB;TTP/PT (as above) with new Received From TTP/PT/RT (as above) retain PNR on screen TTP/PT/INF Issue INFANT ticket only TTP/PT/T1 Issue TST1 only TTP/PT/S3- TTP/PT/S3-6 Issue sectors 3-6 only TTP/ET, TTP/PT Issue eticket or paper ticket TTP/XF1/PT/RT Issue ticket, specify printer (see stock control chapter), paper ticket, retain PNR on screen after issueIf selecting multiple options when sending the ticket to print, the elementsfollowing TTP can be entered in any order.Copyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 14
  15. 15. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPRETRIEVING AN ETICKET RECORD ETICKETFROM A PNRDetails of etickets issued are viewable in the Amadeus PNR but the actualElectronic Ticket is held by the target airline. This means that the request todisplay an individual eticket results in a query, and the communication is withthe airline’s eticket databaseTWD Display eticket record if only one FA element exists in the PNRTWD/L10TWD/L Display eticket record for a selected passenger associated to the FA element in the PNR (The FA element must have the tag ET, EV, EP or ER attached)TWDRT To redisplay a retrieved eticket record PNRWITHOUT DISPLAYING PNRTWD/VUA/TVLTWD/V /TVL12APRNYCCHI-SMITH/M /TVL - By trip and passenger Information (validating airline, travel date, routing, pax name) TWD/1 will select from similar names list.TWD/TKT016-1612345612TWD/TKT By ticket numberRT*E Redisplay PNR from eticket record.TICKET STATUS CODESThe eticket records that are held in the owner airlines database are allocateda status code per flight coupon. Each flight coupon’s status code is displayedin the eticket record. The codes indicate whether an ETKT can be voided or ifit can be exchanged/reissued, revalidated or refunded. The status code mustbe ‘O’ or ‘Open’ to allow any modifications. The coupon status can only be allowupdated by the airlines. COUPON STATUS CODE COUPON STATUS CODE2Airport Control AChecked in CExchanged/Reissued EFlown/used FIrregular operations ILifted/boarded LOpen for use OPrinted PRefunded RSuspended SPaper ticket TVoid VPrint exchange X2 Please note that these codes are set according to the appropriate IATA resolutions. Not allcodes are applicable to all airlines, and some cannot be viewed by the agent.Copyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 15
  16. 16. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTP DISPLAY ETICKET RECORD DISPLAY EXAMPLE OF AN ETICKET RECORD DISPLAY ETICKET OD – Origin and Destination Header line indicating eticket number, RCI SI – Sale Indicator (no longer mandatory) confirmation number and Amadeus record locator. FCMI – Fare Calculation Mode Indicator/Failcode POI – Place Of Issue DOI – Date Of Issue Passenger IOI - IATA Number Of Issuing Office Name TKT-1254620080209 RCI- LOC-ZKRJYN OD-BFSBFS SI-SITI FCMI-0 POI-LON DOI-26OCT00 IOI-91212380Eticket 1.TEST/PMR ST ST – Eticket Coupon Statuscoupon 1 O BFS BA 1417 H 27OCT 1030 OK HXPX C 27OCT27OCT 2PC Header. Below showsnumber 2 O LHR BA 1426 H 18NOV 1915 OK HXPX O 18NOV18NOV 2PC eticket coupon status BFS indicator. See previous FARE F GBP 76.00 page for a list of codes. TAX GBP 10.00GB Flight details, booking status TAX GBP 13.90UB and fare basis TOTAL GBP 99.90 /FC BFS BA LON38.00BA BFS38.00GBP76.00END Base fare, issue indicator, tax FP CCCA5301250151588411/0700/A039115 (max 3), total (base fare + tax) or FREQUENT FLYER BA-12345678 additional collection total (in case > of exchange Fare calculation, endorsements, form of payment Copyright Amadeus Marketing (UK) Ltd Training Department January 2006 16
  17. 17. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTP MANUAL FARE BUILD AND TICKETING ELEMENTSA manual stored ticket is a fare that has been created manually, or anautomatic TST that has been updated manually. A manual TST will be usedonly when it is not possible to force a fare into the booking and modify it.Many of the same entries will be used to update the fare when exchangingtickets. The pricing indicator ‘M’ indicates that the TST was manually storedor updated.Create a blank ticket shell for the fare to be built. Amadeus automaticallycreates separate TST’s per passenger type (e.g. adults, children, infants) TTC Transitional Ticket Create TTC/P1 (as above) Passenger 1 only TTC/S3- TTC/S3-5 (as above) Segments 3 to 5 only TTC/S3/P1 (as above) Segment and PassengerNote: The code PAX refers to all adult and child passengers, excludingNoteinfants. The code INF refers to infants only, excluding all other passengers. TTC/PAX Transitional Ticket Adults and Children only TTC/INF Transitional Ticket for Infants only TQT Redisplay the unfinished Manual TSTImportant Note: Once you have created the shells, you display them in the Notesame way you display any stored fare: TQT Do not type TTC again or you will wipe out the original shell!Response after TTC – blank ticket shell TST00001 LON1A0980 RH/04JAN M 1 OD DUBDUB SI T- 1.TEST/P MR 1 DUB CO 023 Y 20FEB 0900 OK 2 O EWR CO 022 Y 27FEB 2010 OK DUBCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 17
  18. 18. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPTST INSERTSInformation must be added to the blank ticket shell, including baggageallowance, validity dates, fare basis. Use TTK commands to add thisinformation. TTK/APC TTK/A Baggage allowance PIECE concept TTK/A20K TTK/A Baggage allowance KILO amount TTK/BS2RT TTK/B Fare Basis (S2RT) TTK/V10DEC10DEC TTK/V Not Valid Before Not Valid After dates TTK/VXX TTK/VXX10DEC VXX Not Valid After date only TTK/V10DEC TTK/V Not Valid Before date only TTK/F100.00/X TTK/F /X20.00GB /X Fare is GBP100.00 plus GBP20.00GB tax TTK/EGBP425.00 TTK/E Equivalent Fare is GBP 425.00 TTK/L3-5 TTK/L Insert a stopover at Line 3 to 5 TTK/L4X TTK/L X Insert a connection at Line 4 TTK/NF- TTK/NF-150 Net Remit Net Fare TTK/NF- TTK/NF- Remove Net Fare amount TTK/TGBP25.00 TTK/T . Total amount of GBP25.00Note: Always input both Fare and Tax amounts at the same time. AmadeusNotewill automatically calculate the total.Use the following Fare field codes depending on type of ticket:F = Published Fare or Net Remit R = Re-issue Published Fare or NetI = IT Fare Y = ITX re-issueU = BT Fare W= BT Re-issueE = Equivalent Fare codes:Tax field codes X = new tax O = old tax (re-issue)Copyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 18
  19. 19. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPLINE ENTITLEMENTSBecause the fare basis, validity dates and baggage allowance may differ foreach segment you can insert line numbers (lines relate to the line numbers inthe TST) TTK/L1/A23K TTK/L1/A K Baggage for Line 1 only is 23 kilos TTK/L /V TTK/L2/V /V10JUN/A /APC /A Line 2 not valid before 10 June, Line 2 baggage allowance PIECE system TTK/A30K TTK/A Baggage allowance for all sectors is 30 kilosMULTIPLE ELEMENTSWhen building or modifying a TST, more than one element can be added at atime, using the / (oblique) to separate eg.TTK/BBIT/CTTK/B /CLON SA JNB SA LON END/I /C /IGBP100.00/X /I /X20.00GB/L / 23K/ /X /L1/ /LV15NOV15NOV/L /A /V /L2/A /V22NOV22NOV /L /APC/VNote: It does not matter in which order you enter the elements, but you mustNoteadd the common elements first. This means that line entitlement indicators(e.g. L1) must go after the common elements such as Baggage Allowance.Amadeus assumes everything after the line indicator (e.g. L1) relates to thatline until the next line is specified (e.g. L2)DIFFERENT TSTSWhere more than 1 TST exists specify the TST number to modify TTK/T1/B TTK/T /BY2 /B Modify TST number 1 fare basis Y2 TTK/T1,2/A K TTK/T /A23K /A Modify TST 1 and 2 with baggageCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 19
  20. 20. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPLINEAR FARE CALCULATION TTK/CLON IB MAD... Linear Fare Calculation must include END TTK/CBUILD Amadeus automatically types routing information and you overtype the figuresResponse after TTK/CBUILDTST00001 LON1A0980 SG/01DEC M 1 OD DUBDUB SI SOTOFXP 1.ANDREWS/BMR 1 DUB AA 7979 Y 24APR 1100 OK Y PC 2 O BOS AA 7978 Y 01MAY 1900 OK Y PC DUBDUB AA BOS AA DUB 000.00NUC 000.00 END ROE1.000000Amadeus can also add the amounts for you in the fare calculation line: TTK/L1-2/Z TTK/L /Z100.00 /Z GBP amount per sectorResponse:TST00001 LON1A0980 SG/01DEC M 1 OD DUBDUB SI SOTOFXP 1.ANDREWS/BMR 1 DUB AA 7979 Y 24APR 1100 OK Y PC 2 O BOS AA 7978 Y 01MAY 1900 OK Y PC DUBDUB AA BOS100.00 AA DUB100.00GBP200.00END TTK/L1-2/Z TTK/L /Z100.00ROE /Z ROE0.615424 ROE NUC amount per sector with ROE TTK/L1-2/Z TTK/L /Z100.00USD /Z USD amount per sector TST00003 LON1A0101 MK/05JAN I 0 LD 15MAR05 OD LONLON SI SITI T- FXP 1.SMITH/JOHN MR 2.SMITH/ANNA MRS 1 LHR BA 247 F 15MAR 2110 OK F2BA PC 2 O GIG BA 246 F 26MAR 1440 OK F2BA PC LHR FARE F GBP 7319.00 TAX01 X GBP 40.00GBAD TAX02 X GBP 10.40UBAS TAX03 X GBP 12.50YQLO TAX04 X GBP 12.50YQDP TAX05 X GBP 18.80BREB TOTAL GBP 7413.20 LON BA RIO7058.09BA LON7058.09NUC14116.18END ROE0.518483 9.FE *M*VALID ONLY ON BA SERVICES 10.FM *M*9 11.FP CASH 12.FV BA Elements 9-12 are the mandatory and optional ticket elements automatically displayed from the PNRCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 20
  21. 21. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPPASSENGER FACILITY CHARGES (USA ONLY)The passenger facility charge (PFC) is a fee that is charged in the USA only.The charge must show as a tax (tax code XF), and should also be added tothe fare calculation line. FQZ PFC EWR Check the PFC value by city code. Displays In USD’s TTK/ZXF EWR3 Add the PFC to the fare calculation line in USD. TTK/C+XF EWR3 Alternative if above entry fails. TTK/X 1.70 XF If the PFC is not included in the tax breakdown this should be added in local USD/GBP) currency (to convert - FQC 3 USD/GBPCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 21
  22. 22. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTP STEP BY STEP TICKETING GUIDESMANUAL FARE BUILDStep 1 TTC Transitional Ticket Create TTC/P1 Transitional Ticket Create, Passenger 1 onlyStep 2Insert mandatory and optional ticketing elements FVCO FV Validating carrier FPNONREF AGT FP Form of payment (normal) FEVALID ONLY AS SHOWN FE Endorsements (free text) TTK/BY2BA TTK/B Insert fare basis TTK/L1/VXX12JUN TTK/L1/V Insert not valid before and after dates TTK/A20K TTK/A Insert baggage allowance as weightOR TTK/APC TTK/A Insert baggage allowance as piece systemStep 3Insert base fare and tax. Total will calculate automatically. TTK/FGBP250/X TTK/F /X7.10UP/X /X /X0.90UQ/X /X /X2.40BC/X /X /X2.90YC /X Insert base fare and taxStep 4Add the linear fare calculation TTK/CBUILD Insert blank calculation line – figures must still be calculated FQC250GBP/NUC FQC /NUC Convert base fare to NUC’s (neutral unit of currency). Also displays rate of exchange TTK/L1-2/Z TTK/L /Z/Z218ROE ROE0.574888 ROE Insert NUC amount per sector and rate of exchangeAlternatively if preferred the calculation line can be added manually TTK/C LON CO NYC218.00 CO LON218.00NUC NUC436.00END ROE NUC END ROE0.574888Step 5Issue ticket(s) TTP Normal entry to issue electronic ticket TTP/PT Issue paper ticketCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 22
  23. 23. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPNET REMIT TICKETSNet Remit Ticketing displays a published fare on the ticket, although thepassenger may have paid a significantly cheaper fare.If the airline allows you to force a published fare regardless of the classbooked, follow the next steps. If the airline does not allow a fare to be forceda manual TST must be built, SEE MANUAL FARE BUILDSTEP BY STEP,PAGE 22.After making the reservation in the class advised by the airline:Step 1Can the fare be found in the FQD (Fare Quote Display list)?FQDLONSIN/21NOV/AFQD / /ASQ /A Fares LON to SINGAPORE ON SQ FQDLONSIN/21JAN/ASQ/CY AF AY BA BI CX DE EK GF JL TAX MAY APPLY KE KL KU LH LX MH MS OS QF QR SK SV TG TK UL UN VS /YY* The airline said use the Y2 fare. AK C6 C9 DY D2 E6 FL FP FR This fare is found in the Fare F9 GI GX G3 G5 IT JD LL LQ Quote Display OV QH RY R3 R8 SB SP UK UR U2 VB VK WW W7 XF X5 YC 4U 6Q 7A 9B 9G 9Q ROE 0.518483 NEAREST 1.00 GBP 21JAN05**21JAN05/SQ LONSIN/NSP;EH/TPM 6748/MPM 8542 LN FARE BASIS OW GBP RT B PEN DATES/DAYS AP MIN MAX R 01 Y2 632 1264 Y - A01NOV - + - - - M 02 YHAP 541 Y 50 S01DEC31JAN + + - - M A01FEB - 03 YHPXSQ 944 Y 50 S01DEC 31JAN +7 7+ 3M M⇒ If the fare can be found in the FQD – Go to Step 2⇒ If the fare does not exist in the FQD you must force in an alternative fare and update that fare value and fare basis OR Manually Build the Net Remit. See previous section, ‘Manual Fare Build’.Copyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 23
  24. 24. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPStep 2Force the fare into the PNR for ticketing3 FXP/L- FXP/L-Y2 All sectors show this fare basis/conditions FXP/S2,3/L- FXP/S /L-Y2 /L Only segments 2 and 3 apply to this fare FXP/L2- FXP/L2-YHAP/L3-YKAP /L3- /L3 (as above) different fare basisResponse after FXP/L-Y2 FXP/L-Y2 01 SMITH/JAMES* ------------------------------------------------------------ AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG LON SFO BA 0285 F F 15MAR 1030 Y2 PC LON BA 0286 F F 25MAR 1930 Y2 PC GBP 1160.00 15MAR05LON BA SFO1118.64BA LON1118.64NUC GBP 20.00GB NET REMIT 2237.28END ROE0.518483SITI XT GBP 12.50YQ GBP 2.60YC GBP 7.30US GBP GBP 10.40UB 7.30US GBP 2.60XA GBP 3.60XY GBP 1.30AY GBP 52.00XT GBP 12.50YQ GBP 2.30XF SFO4.50 GBP 1242.40 TKT BY FARE BASIS *3* > PAGE 2/ 2Step 3Add the net fare to the TST TTK/NF-350.00 TTK/NF- Insert net fare amount. This will show below total cost on TST.Step 4Add Mandatory Ticket Elements FTNR BA1234 Insert the deal or contract number FPNR+NONREF AGT/GBP FPNR+ /GBP550.00 /GBP Special Form of Payment for Net Remit only. There must be one FP per TST. (This is the selling fare including tax) FE VALID BA ONLY Add endorsement if required by contract FM0 FM Add commission as zero (always zero for net remit ticketing)3 Not all airlines allow you to force fares.Copyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 24
  25. 25. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTP Step 5 Issue the ticket(s) TTP Normal ticket entry to issue electronic ticketsTST00001 LON1A0980 SG/20OCT M 1 OD LONLON SI SITI 1.SMITH/AMR 1 LHR VS 045 Y 15MAR 0930 OK Y2 PC 2 O JFK VS 010 Y 22MAR 2310 OK Y2 PC LHRFARE F GBP 806.00TAX01 X GBP 20.00GBAD TAX02 X GBP 9.30UBAS TAX03 X GBP 2.50YQVOTAX04 X GBP 3.00YCAE TAX05 X GBP 8.00USAP TAX06 X GBP 8.00USASTAX07 X GBP 1.90XACO TAX08 X GBP 4.20XYCR TAX09 X GBP 2.50YQDPTAX10 X GBP 1.50AYSE TAX11 X GBP 1.80XFTOTAL GBP 868.70NETFARE GBP 350.00LON VS NYC639.30VS LON639.30NUC1278.60END ROE0.630369 XF JFK3 6.FE *M*NON END NON REF VALID VS ONLY 7.FM *M*0 8.FP NR+NONREF AGT/GBP412.70 Net fare amount - 9.FT NRVS12345 TTK/NF-350.00 10.FV VS Copyright Amadeus Marketing (UK) Ltd Training Department January 2006 25
  26. 26. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPIT OR BT TICKETSSpecial contract fares do not show an amount on the actual ticket. IT orInclusive Tour fares are normally sold in conjunction with other products, egcars or hotels. BT or Bulk Tour fares are normally sold seat only.Because a non published fare basis is used, you can either build a manualfare, or force in a fare basis from the FQD and modify the required elements.Step1Choose a fare from the correct cabin e.g. Y for economy from the FQD (FareQuote Display list). FQDLONSIN/21NOV/ASQ Fares LON to SINGAPORE ON SQ FXA Display list of fares valid for selected flights/routing FQDLONSIN/21JAN/ASQ/CY AF AY BA BI CX DE EK GF JL TAX MAY APPLY KE KL KU LH LX MH MS OS QF QR SK SV TG TK UL UN VS /YY* AK C6 C9 DY D2 E6 FL FP FR F9 GI GX G3 G5 IT JD LL LQ Select a fare in the correct cabin (so OV QH RY R3 R8 SB SP UK UR that the correct tax will be imported) to U2 VB VK WW W7 XF X5 YC 4U force in to the booking. 6Q 7A 9B 9G 9Q ROE 0.518483 NEAREST 1.00 GBP 21JAN05**21JAN05/SQ LONSIN/NSP;EH/TPM 6748/MPM 8542 LN FARE BASIS OW GBP RT B PEN DATES/DAYS AP MIN MAX R 01 Y2 632 1264 Y - A01NOV - + - - - M 02 YHAP 541 Y 50 S01DEC31JAN + + - - M A01FEB - 03 YHPXSQ 944 Y 50 S01DEC31JAN + 7 7+ 3M MStep 2Force the fare into the PNR for ticketing4 FXP/L- FXP/L-Y2 All sectors show this fare basis FXP/S2,3/L- FXP/S2,3/L-Y2 Only segments 2 and 3 apply to this fareResponse after FXP/L-Y2 FXP/L-Y2 01 SMITH/JAMES* ------------------------------------------------------------ AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG LON SFO BA 0285 F F 15MAR 1030 Y2 PC LON BA 0286 F F 25MAR 1930 Y2 PC GBP 1160.00 15MAR05LON BA SFO1118.64BA LON1118.64NUC 2237.28END ROE0.518483SITI GBP 20.00GB XT GBP 12.50YQ GBP 2.60YC GBP 7.30US GBP GBP 10.40UB 7.30US GBP 2.60XA GBP 3.60XY GBP 1.30AY Ticket by fare basis code 3 GBP 52.00XT GBP 12.50YQ GBP 2.30XF SFO4.50 means the fare has been forced GBP 1242.40 TKT BY FARE BASIS *3* in to the PNR >4 Not all airlines allow you to force fares.Copyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 26
  27. 27. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPStep 3Complete the mandatory (and optional) ticket elements TTK/BITX TTK/B Update to show correct fare basis TTK/I GBP100.00 Add I for IT or U for BT and the fare TTK/L1/V /V15SEP15SEP TTK/L /V Add validity dates TTK/CBUILD Build basic fare calculation (IT/BT not essential to show detailed calculation) FM0 FM Commission Percentage (always 0 for IT/BT)) FPNONREF AGT FP Form of Payment (normal) FEVALID ONLY AS SHOWN FE Endorsements (free text) FT*TOUR CODE FT* Deal or contract (* means free text) FTIT1LH2TOUR FT Correct format of a Tour Code (detailed below) Correct Tour Code Format FT Tour code transaction type IT Type – IT or BT 6 Last digit of year in which tour code became effective LH Airline code 1 One digit traffic conference area approval code TOUR Tour identification code, 1-8 letters or numbersExample of completed TST for ITX Fare TST00001 LON1A0101 MK/06JAN M 9 OD LONLON SI SITI T- FXP/L-Y2 1.SMITH/JAMES MR 1 LHR BA 285 F 15MAR 1030 OK Y2 PC 2 O SFO BA 286 F 25MAR 1930 OK Y2 PC LHR FARE I GBP 500.00 TAX01 X GBP 20.00GBAD TAX02 X GBP 10.40UBAS TAX03 X GBP 12.50YQLO TAX04 X GBP 2.60YCAE TAX05 X GBP 7.30USAP TAX06 X GBP 7.30USAS TAX07 X GBP 2.60XACO TAX08 X GBP 3.60XYCR TAX09 X GBP 1.30AYSE TAX10 X GBP 12.50YQSO TAX11 X GBP 2.30XF TOTAL GBP 582.40 LON BA SFO1118.64BA LON1118.64NUC2237.28END ROE0.518483 XF Note the Special Fare code: SFO4.5 I for IT tickets U for BT tickets This prevents the fare being shown on the ticketStep 4Issue Ticket(s) TTP Normal Ticket entry to issue electronic ticketCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 27
  28. 28. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPISSUE WITH PART PAYMENT BY MCO PAYMENTIf an MCO has been issued by and airline as a credit towards future travel andis being redeemed against a new booking, the transaction is treated as anexchange and the following steps should be followed:Step 1:The fare should be stored and if necessary manipulated following the stepsoutlined in the first issue section of the manual.Step 2:Insert the validating carrier and not valid after dates. FV BA Insert validating carrier TTK/L1/VXX /VXX20MAY TTK/L /VXX Insert ‘not valid after’ dateStep 3: TTK/EXCH Process the exchangeStep 4:Insert total amount to be collected. This figure is the value of the new ticketprice less the value of the MCO. TTK/TGBP450.00 TTK/T Insert total amount to be paidStep 5:Insert the FO element (original form of issue) as the MCO number and issuingdetails FO125- FO125-1234567890 LON 01DEC05/91812345 FO 125-9699001071 Original MCO number LON Place of issue 01DEC05/ Date of issue 91247250 Issuing IATA numberCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 28
  29. 29. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPStep 6:Insert the FP element (form of payment) showing the original form of paymentthat was used for the original MCO and the new form of payment for thedifference. FPO/CASH+/NONREF AGT/GBP900 FPO Form of payment Original or Old /CASH Insert original form of payment from issue of MCO +/NONREF AGT New form of payment /GBP900 Amount of additional collection less value of MCOStep 7: TTP Issue electronic tickets TTP/PT Issue paper ticketsCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 29
  30. 30. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTP VOIDING AN ETICKETTickets can only be voided on the day of issue BEFORE midnight. Severalrestrictions apply when voiding an eticket, these are:• Tickets that have been exchanged CANNOT be voided but must be refunded or reissued again• Tickets must be voided through the airline’s eticket record• Once a ticket is voided the process CANNOT be reversed or altered in any way. Tickets must be issued again• The coupon status MUST be ‘O’ for Open in the eticket recordStep 1 TWD Display the eticket record TWD/L10 TWD/L Display etcket record by FA lineIf the ticket is not displayed the following error message will show. NO ET RECORD IN AAAStep 2 TWX Void ticketsThis entry will void all coupons with the status ‘O’ couponsThis entry will void the eticket in the airline database and in the BSP report. ASAC or settlement authorisation code will be generated. OK ETKT RECORD UPDATED SAC- 125P2HGPIRGM6 SALE IS CANCELLED IN REPORTING SYSTEMThe FA element is moved to history upon receipt of confirmation from theairline that the ETKT coupons within the ETKT record have been voided.A new FA element is created with the EV code replacing the ET entry. 6 FA PAX 125-9699001054/EVBA/21DEC05/LON1A0902/00047250/S2-3The coupon status in the eticket record is updated to “V” VCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 30
  31. 31. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPERRORERROR RESPONSESIf the flight coupons have been exchanged or not open for travel the followingmessage will appear DOCUMENT NOT AVAILABLE FOR VOID REQUESTIf the link to the target airline is down the following text is displayed, and therequest to void the tickets must be resent. XX LINK DOWN NO VOID REQUEST SENTPLEASE NOTE THAT VOIDING OF PAPER TICKETS IS COVERED ONPAGE 53 voiding reported sales 53,REPRINTING ETICKET COUPONSIf there is a problem with the printer or the paper documents that are normallyprinted are lost, it is possible to reprint all or some of these coupons againThis can be done within 7 days of the original ticket request, including the daythat the document was issued.TTR/L10/C-TTR/L /C-IFX /C TTR is the transaction code L10 is the line number of the FB element in the PNR C-IFX Selects the coupons to be reprinted I = Agent Coupon F = Credit Card Charge Form C = Audit CouponCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 31
  32. 32. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTP REVALIDATING AN ETICKETRevalidation of an eticket is applicable only for change of flight number, datesor time of flights. If there is a change of routing and/or booking class, anexchange must be performed regardless of whether an additional collection isrequired. Please note that revalidation is only permitted where no additionalcollection is required*.The eticket is not updated automatically with any changes in the passenger’sitinerary. The changes must be manually amended and the etickets must berevalidated to reflect the new changesA record of the revalidation is made in the eticket Display HistorySTEPS TO REVALIDATE AN ETICKETStep 1 TWD Display the eticket record TWD/L10 TWD/L Display eticket record by FA lineStep 2 TTP/ETRV/L9/S /E TTP/ETRV/L /S4/E /S /E2 L9 THE FA LINE NUMBER S4 Number of changed segment in PNR E2 Eticket coupon number TTP/ETRV/L7/S /E TTP/ETRV/L /S2-4/E /S /E1-3 As above, more than one couponThe FA element is amended to reflect any changes in the segments altered. Inthe event that all segments of the original itinerary were cancelled andrebooked, so that the original FA element no longer exists on the face of thePNR, then a FH element containing the ticket number of the existing ETKThas to be added to the existing or new PNR. This has to be segment andpassenger associated to the applicable new segments and passenger. 125- FHE 125-0123456789 Manually add electronic ticket number. Ticket number can be found in the booking history.Note: A new Electronic Ticketing Passenger itinerary receipt is not producedon revalidation. If the passenger requires a record of the new flight details, anormal host itinerary has to be printed*NB – Some airlines will permit a revalidation if there is no change to the route, but achange fee applies to the fare. In this case, the change fee needs to be collected byAutomated MCO. Please check with the individual airline and see AmadeusAutomated MCO Manual for steps to issue an Automated MCO for a rebooking fee.ETICKET HISTORYEticket history lists each sector of the e-ticket record, and all updates thathave been made to that sector.TWD Display e-ticket recordTWH Display history of e-ticket recordCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 32
  33. 33. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTP EXCHANGE/REISSUE OF TICKETSIf there are any changes on a booking other than date, flight number or times,or in there is an additional collection to be paid for the change then a ticketmust be reissued.The eticket record MUST always be displayed prior to any action beingtaken on a booking.Please note that it is not possible to make a name change on an eticketedbooking. If a name change is required the original eticket should cancelledand submitted for a refund as per airline conditions, and a new ticket issuedwith the correct name.Please also note that if an exchange is processed on a ticket with anequivalent value, the equivalent amount in GBP should always be added backin, otherwise it will not be possible to correctly process a refund(TTK/EUSD500.00) TTK/EUSD500.00). TTK/EUSD500.00) ADDITIONALEXCHANGE WITH NO ADDITIONAL COLLECTIONNormally in the case of a minor change ie date, flight number, flight times aneticket will be revalidated, however if there is a change to routing or anothermajor change then the ticket should be reissued.Step 1Make necessary itinerary changes. This is based on at least 1 original sectorof the itinerary remaining live so that the original TST is not deleted.Step 2 TWD Display the eticket record TWD/L10 Display eticket record by FA line noCheck that the status of each sector on the eticket record is ‘O’.Step 3 TTU/S2-3 TTU/S Update all itinerary segments in the TSTCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 33
  34. 34. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTP Step 4 TTK/EXCH Process the exchange. See below for the changes that will be made to the TST:Change flag – must be Fare field identifier will changeremoved prior to ticket from F to R indicating Reissue.reissue – TTF/T1 Please see below for other change identifiers TST00001 PC LON1A0902 LS/21DEC M 0 LD 04JAN06 OD LONLON SI T- FXP 1.TEST/R MRS Tax code X will be 1 LHR BA 009 Y 10FEB 2125 OK changed to O, 2 O BKK BA 010 Y 10MAR 2355 OK YLRT 23K indicating Old tax LHR FARE R GBP 848.00 TX001 O GBP 65.00YQAC TX002 O GBP 20.00GBAD TX003 O GBP 11.90UBAS TOTAL GBP 0.00 LON BA BKK779.54BA LON779.54NUC1559.08END ROE0.543909 The total amount will disappear and revert to 0.00, indicating no 8.FE VLD QF/BA/AO ONLY amount to be paid. Form of payment will automatically 9.FM *C*0 change and add O/ (FP O/) at the 10.FP O/NONREF AGT beginning, this indicates the old or 11.FV BA original form of payment. Step 5 TTK/L1/BSIT/V10FEB10FEB/A23K Fare basis, not valid after date and baggage allowance must be inserted to updated segments in the TST. TTK/L2/VXX10JUN TTK/L2/VXX10JUN Minimum of not valid after date must be added to unchanged segments. Step 6 Add original ticket number and additional ticketing information to show as FO or original form of issue. FO*L14 FO*L Capture FO entry from FA line automatically (Please note that the entry returned must be copied and pasted to insert the FO line). OR 125- FO 125-9699001071 E1 LON 01DEC05/91247250 FO 125-9699001071 Original ticket number E1 1st open coupon on eticket record LON Place of issue 01DEC05/ Date of issue 91247250 Issuing IATA number See HE ETO for further FO format information Step 7 TTF/T1 Remove change flag (specify TST number) Step 8 TWD If eticket, display eticket record TTP Issue eticket Copyright Amadeus Marketing (UK) Ltd Training Department January 2006 34
  35. 35. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTP CODESTST FARE CHANGE CODESWhen TTK/EXCH is entered, the fare and tax codes are automatically updatedas follows:Fare Codes Published fare IT fare BT fareBase fare code F I UReissued fare code R Y WTax CodesNew Tax XOriginal Tax O ADDITIONALEXCHANGE WITH ADDITIONAL COLLECTIONTickets may be reissued with an additional collection if changes have beenmade and amendment fees charged, or a ticket upgraded, additional tax topay, or a change of routing involves a higher price.Step 1Make necessary itinerary changes. This is based on at least 1 original sectorof the itinerary remaining live so that the original TST is not deleted.Step 2 TWD Display the eticket record (not applicable for paper tickets) TWD/L10 TWD/L Display eticket record by FA line noCheck that the status of each sector on the eticket record is ‘O’.Step 3 TTU/S2-3 TTU/S Update TST with all itinerary segments in the TSTStep 4 TTK/EXCH Process the exchange.Step 5 TTK/L1/BY2/V10FEB10FEB/A TTK/L1/B V /A23K /A Fare basis, not valid after date and baggage allowance must be inserted to updated segments in the TST. TTK/L2/VXX10JUN Minimum of not valid after date must be added to all segments.Step 6 TTK/TGBP50 TTK/T Add total additional collection amountCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 35
  36. 36. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPStep 7After the exchange the form of payment (FP) element will have changedautomatically to ‘FPO’. This must be deleted, and a new FP element added todisplay the original and new form of payment. The additional collectionamount must also be added to the end of the entry. FPO/NONREF AGT+/ FPO/ +/NONREF AGT/GBP +/ /GBP50 /GBP FPO Form of payment Original or Old /NONREF AGT Insert original form of payment details +/NONREF AGT New form of payment /GBP50 Amount of additional collectionStep 8Add original ticket number and additional ticketing information to show as FOor original form of issue. FO*L14 FO*L Capture FO entry from FA line automatically (Please note that the entry returned must be copied and pasted to insert the FO line).OR 125- FO 125-9699001071 E1 LON 01DEC05/00047250 FO 125-9699001071 Original ticket number E1 1st open coupon on eticket record (not applicable if paper ticket) LON 01DEC05 Place and date of issue 91247250 Issuing IATA number See HE ETO for further FO format informationStep 9 TTF/T1 Remove change flag (specify TST number)Step 10 TWD If eticket, display eticket record TTP Issue eticket*NB – Some airlines will permit a reissue if there is a route and/or faredifference, but a rebooking fee also applies to the fare. In this case, therebooking fee needs to be collected by Automated MCO. Please check withthe individual airline and see Amadeus Automated MCO Manual for steps toissue an Automated MCO for a rebooking fee.Copyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 36
  37. 37. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPEXCHANGE WITH DELETED TST DELETEDWhen the original TST is no longer present in the itinerary it will be necessaryto rebuild the fare. This may happen if the TST is deleted in error, or if thereis an amendment to all sectors of the itinerary.The fare can either be built using the TTC entry, or a fare can be forced andmodified using FXP. The entire TST can then be amended in reissue mode.Step 1 TWD Display the eticket record (not applicable for paper tickets) TWD/L10 Display eticket record by FA line no.Check that the status of each sector on the eticket record is ‘O’.Step 2Make necessary updates to the itinerary and check the changeconditions/penalties.The original fare information can be found in the TST history. TQT Display all stored fares (includes list of historical) TTH/T1A Display specific historical fare.Step 3, Option1 FQDLONPAR/ABA/20JUN View fare quote display, select fare. FXP/L- FXP/L-Y2BA Force fare into booking TTK/EXCH Process the exchange***Skip to stage 7 if fare inserted using above method***Step 3, Option 2 TTC Initiate manual fare buildBuild the fare manually, as per a manual fare build (inserting fare basis,validity dates, baggage allowance, base fare, tax, fare calc etc). Please seethe end of this section for tips on how to rebuild the fare using the TST history.The fare can either be rebuilt using the reissue codes (see below), or it can bebuilt as a normal manual fare build, and then the exchange processed(TTK/EXCH ***Skip to stage 6/7 if this method is used*** TTK/EXCH) TTK/EXCHCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 37
  38. 38. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPStep 4Taxes that are already paid should be updated to show as original. If theexchange is processed in a normal reissue this will happen automatically. If itis being done manually, the original paid taxes should be re entered added as‘O’ or original taxes. TTK/O15GB/O35YQ/O9.30UB etc - Insert original taxesThe original taxes that still display as ‘X’ to signify unpaid should be removed TTK/X Delete all ‘new’ taxes TTK/X2 Delete a specific taxStep 5 TTK/CBUILD Insert fare calculation line (blank) TTK/CLON BA JNB863…… Insert fare calculation line (see page 20 for further information)Step 6 TTK/L1/BY2BA/V TTK/L1/B /V20FEB20MAR/A23K /V /A23K Update fare basis, NVB, NVA baggage allowance for all segments in the TST. TTK/L2/VXX10JUN Minimum of not valid after date must be added to all segments.Step 7 TTK/TGBP50 TTK/T Update the total additional collection amount.Step 8After the exchange the form of payment (FP) element will have changedautomatically to ‘FPO’. This must be deleted, and a new FP element added todisplay the original and new form of payment. The additional collectionamount must also be added to the end of the entry. FPO/NONREF AGT+/ FPO/ +/NONREF AGT/GBP +/ /GBP50 /GBP FPO Form of payment Original or Old /NONREF AGT Insert original form of payment details +/NONREF AGT New form of payment /GBP50 Amount of additional collectionCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 38
  39. 39. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPStep 9Add original ticket number and additional ticketing information to show as FOor original form of issue. FO*L14 FO*L Capture FO entry from FA line automatically (Please note that the entry returned must be copied and pasted to insert the FO line).OR 125- FO 125-9699001071 E1 LON 01DEC05/00047250 FO 125-9699001071 Original ticket number E1 1st open coupon on eticket record (not applicable if paper ticket) LON 01DEC05 Place and date of issue 91247250 Issuing IATA number See HE ETO for further FO format informationStep 10 TTF/T1 Remove change flag (specify TST number)Step 11 TWD If eticket, display eticket record TTP Issue eticketNote: When the TST has been deleted, the information from the original issuecan be retrieved from the TST history (please ensure that you retrieve thecorrect historical display, eg TTH/T1A The relevant section of the history TTH/T1A).will display as follows:XF/Y GBP508.00/OGBP82.00YQAC/OGBP20.00GBAD/OGBP11.90UBAS/ OGBP7.40RSAE/OGBP2.00QVDP/OGBP8.60DYAE/TGBP75.00This can be copied and pasted into the new fare build, closing the gapbetween Y and GBP508.00.For example TTK/YGBP508.00/OGBP82.00YQAC/OGBP20.00GBAD/OGBP TTK/11.90UBAS/OGBP7.40RSAE/OGBP2.00QVDP/OGBP8.60DYAE/TGBP75.00The same principle can be followed to insert the fare calculation line.The exchange (TTK/EXCH fare basis, validity dates and baggage allowance TTK/EXCH), TTK/EXCHshould be processed as for a normal reissue, and the above steps followedfrom step 8.Copyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 39
  40. 40. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPEXCHANGE OF NET REMIT REMITReissue of a net remit follows the same basic principle as standard reissueswith and without additional collections, however there are a few differences asfollowsSteps 1-5/6 as per EXCHANGE WITH NO ADDITIONAL COLLECTION, 1- COLLECTION,EXCHANGE WITH ADDITIONAL COLLECTION with/without additionalcollection, see pages 31/33Step 7 – Remove the net fare amount TTK/NFStep 8 – Following the exchange the FP line will change to FPO. Again thisshould be deleted. There must be one FPO line per passenger. The formatfor inserting the reissue form of payment is as follows: FPO/NR+NONREF AGT/NR+ FPO/NR+ /NR+NONREF AGT/100 /NR+ /Step 9 - Add original ticket number and additional ticketing information toshow as FO or original form of issue. FO*L14 FO*L Capture FO entry from FA line automatically (Please note that the entry returned must be copied and pasted to insert the FO line).OR 125- FO 125-9699001071 E1 LON 01DEC05/00047250 FO 125-9699001071 Original ticket number E1 1st open coupon on eticket record (not applicable if paper ticket) LON 01DEC05 Place and date of issue 91247250 Issuing IATA numberStep 10 TTF/T1 Remove change flag (specify TST number)Step 11 TWD If eticket, display eticket record TTP Add received from and Issue ticketCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 40
  41. 41. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPEXCHANGE OF CONJUNTION CONJUNTIONA conjunction ticket will be issued when there are more than 4 flown andsurface sectors in a booking. This means that per 4 sectors a separate ticketnumber will be generated. The initial steps to follow are those that have beenoutlined in the previous sections.Steps 1-5/7 as per EXCHANGE WITH NO ADDITIONAL COLLECTION, 1- COLLECTION,EXCHANGE WITH ADDITIONAL COLLECTION with/without additionalcollection, see pages 31/33FO elementThe FO element must display all ticket number that are issued for theconjunction, as follows: FO*L14 FO*L Capture FO entry from FA line automatically (Please note that the entry returned must be copied and pasted to insert the FO line).OR 125- FO 125-9699001078 E1 –79 LON 01DEC05 /00047250 FO 125-9699001071 Original ticket number E1 1st open coupon on eticket record (not applicable if paper ticket) -79 Last 2 digits of next ticket number LON 01DEC05 Place and date of issue 91247250 Issuing IATA number See HE ETO for further FO format informationStep 10 TTF/T1 Remove change flag (specify TST number)Step 11 TWD If eticket, display eticket record TTP Issue eticketCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 41
  42. 42. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPEXCHANGE OF MULTIPLE PASSENGER TYPES (INCLUDING (INCLUDINGINFANT)If there are multiple TST’s in a booking, or multiple passenger types the TSTor passenger number must be specified in all updates.Step 1Make necessary itinerary changes. This is based on at least 1 original sectorof the itinerary remaining live so that the original TST is not deleted.Step 2 TWD/L12 Display the eticket record by FA line number for passengers (not applicable for eticket)Step 3 TTU/S4-5/T TTU/S /T1-3 /T Update all itinerary segments, in the TST specifying the TST numbersStep 4 TTK/EXCH/T1 TTK/EXCH/T Process exchange for TST 1. Repeat entry for other TST’s (multiple TST’s cannot be selected on this entry)Step 5 TTK/T1-3/L /V TTK/T /L1/V /L /V20JUN20JUN/L /V /L2/V /L /V10JUL10JUL/A /APC /A Multiple TST’s can be selected for updates that apply to all, including validity dates and baggage allowance. Please note that on above entry all information added after L1 will apply to line 1 only, and all information added after L2 will apply to line 2 only. Information added prior to the line specifications will apply to all lines. TTK/T1/L2/B TTK/T1/L /BY2IN /B If each TST has a different fare basis, update TST’s individually. If all TST’s have the same fare basis, information can be added to above entry. TTK/T1/T TTK/T /TGBP50 /T Update total additional collection for each TST TTK/T2-3/T TTK/T /T/TGBP100 Update total additional collection for multiple TST’s if the amount is the sameCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 42
  43. 43. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPStep 6Delete original form of payment (FP) elements. Add passenger specific formsof payment, showing INF for infant, or PAX for all other passengers. O/NONREF AGT+/ FP INF O/ +/NONREF AGT/GBP50/P +/ / /P1 /P Add infant form of payment. If multiple infants on a booking then must also relate to adult O/NONREF AGT+/ FP PAX O/ +/NONREF AGT/GBP100/P +/ / /P1 /P Add form of payment for other passengers. One FP element should be added per passenger. See HE ETO for further FO format informationStep 7Add original ticket number and additional ticketing information to show as FOor original form of issue. FO*L14 FO*L Capture FO entry from FA line automatically (Please note that the entry returned must be copied and pasted to insert the FO line).OR FO INF 125-9699001082 E1 LON 01DEC05/00047250/P1 125- 01DEC05/00047250/P FO INF 125-9699001082 Infant related, original ticket number E1 1st open coupon on eticket record (not applicable if paper ticket) LON 01DEC05 Place and date of issue 91247250 Issuing IATA number /P1 /P Passenger related (only required if multiple infants on a single booking)FO PAX 125-9699001071 E1 LON 01DEC05/00047250/P1 125- 01DEC05/00047250/P FO PAX 125-9699001071 Original ticket number E1 1st open coupon on eticket record (not applicable if paper ticket) LON 01DEC05 Place and date of issue 91247250 Issuing IATA number /P1 /P Passenger related See HE ETO for further FO format informationCopyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 43
  44. 44. For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTPStep 8 TTF/T1-4 TTF/T1- Remove change flag from all TST’sStep 9 TWD/L11 TWD/L Display eticket record for issuing ticket (not applicable for eticket) TTP/RT/T1 TTP/RT/T Issue ticket displaying on current eticket recored. ‘/RT’ will redisplay the booking on your screen so that you can continue working on it.Copyright Amadeus Marketing (UK) LtdTraining DepartmentJanuary 2006 44

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