Training through ERP and CRM,

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Training through ERP and CRM,

  1. 1. Paper Presentation on Microsoft Dynamics ERP Training at BVB MBAPaper Presentation on MicrosoftDynamics ERP Training at BVB MBAEvolution of the Course initiated by department and VARNAAZ in MBAdepartment at B V Bhoomaraddi College of Engineering & Technology 1 Varnaaz Technologies
  2. 2. Paper Presentation on Microsoft Dynamics ERP Training at BVB MBA ContentsAbstract:.......................................................................................................................................................3Background: .................................................................................................................................................3Solution: .......................................................................................................................................................4Results..........................................................................................................................................................6 Highlights from Batch 1............................................................................................................................6 Highlights from Batch 2............................................................................................................................9 Highlights from Batch 3 (Current Batch)................................................................................................11List of Tables and FigureTable 1: Feedback summary of faculty and course for Batch 1.................................................................6Table 2: Feedback summary of faculty and course for Batch 2 .................................................................9Table 3: Feedback summary of faculty and course for Batch 1 ...............................................................12Figure 1 Feedback summary of faculty and course for Batch 1.................................................................7Figure 2: Feedback summary of faculty and course for Batch 2..............................................................10Figure 3: Feedback summary of faculty and course for Batch 3..............................................................12 2 Varnaaz Technologies
  3. 3. Paper Presentation on Microsoft Dynamics ERP Training at BVB MBAAbstract: Today’s MBA students are key leader of tomorrow’s business. BVB College, took a conscious call to introduce use of technology like ERP in to MBA curriculum. The objective of such innovative program was to A. Provide Experience of Real Business Processes by simulation. B. Acquire and install free competency center C. Association with Multinational Brand and D. Provide opportunities for students to get into high growth careers. Two batches have been already undergone this course and third batch is in progress. A study was conducted on evolution of this training considering course content, pedagogy and effectiveness. Same is documented in this paper. The course gave good results during the first batch but was unable to continue the same for the second batch. A number of new ideas are being implemented during third batch for better results. For better results, continuous improvement and introduction of new ideas are necessary so that we make pedagogy more interesting for students.Background:BVB’s Department of Management Studies (2008) which offers MBA program has been successful inattracting good students as well as companies for placements in its early years of inception. Thedepartment strives to make BVB-MBA program as unique in this region.Today’s MBA students are key business leaders of tomorrow. Few years down their career they wouldbe driving one or the other business streams. The career path depends on their understanding ofbusiness processes and decision making capabilities. In the past, businesses were driven by highlyexperienced managers and business decisions were made leveraging on their experience but todaytechnology stores business experience and provide the same in usable form at a click of button fordecision makingIn global perspective it not only important to make right decision but at right time is vital.Today, tools like ERP, CRM and Business Intelligence are becoming a no more choice of any businessirrespective of size. These act like expert systems enabling managers with information instantaneouslyto make business decisions in industry in all its functional areas like marketing, finance, HR etc. requireshuman resource with a competency to use technology driven business processes. Also industrydemands that fresh graduates/post graduates should be equipped with the requisite skill sets to becomesmart worker. Hence training students on ERP, Project Management, Statistical tools has becomemandatory. 3 Varnaaz Technologies
  4. 4. Paper Presentation on Microsoft Dynamics ERP Training at BVB MBASolution:Keeping this scenario in view, BVB-MBA was decided to introduce training students on ERP usingMicrosoft product. Microsoft Dynamics NAV was chosen for this purpose and following were the fivestrong reasons: 1. Free Competency center Companies invest Millions of dollars in implementing ERP and CRM software. BVB-MBA by signing up for Microsoft Dynamics Academic Alliance membership, Microsoft has sponsored free competency center of ERP and CRM. This also comes with free access to Microsoft’s Studets2Business portal which provides a direct access for students to directly interact with business community for reasons like internship and jobs to participating in resolving real time challenges of business. 2. Experience of Real Business Processes Most of the science courses starting from school have laboratory exercises attached to theory classes but interestingly MBA students get practical experience for the first time during their 6 weeks internship when they get to interact with live business. With Microsoft Dynamics Competency center, students can simulate required business processes by creating their own imaginary company, create set of vendors, employees and customers and understand how business transactions take place and how they impact different departments and accounts 3. Tutorials make Data and Business Management more interesting The tutorials are conducted by industry experienced professionals who bring their wide industry experience into the class, which helps students understand the concepts and business processes more clearly. This type of tutorials help students not only in getting an insight about how a company works in real time and but also make them industry ready by the time they complete their graduation. 4. Association with Multinational Brand Microsoft Dynamics Academic Alliance (DynAA) is a global program that provides no-cost licenses to educational institutions that want to use Microsoft Dynamics software for teaching or research purposes. DynAA is a powerful connector to the vibrant and growing Microsoft Dynamics ecosystem that includes nearly 300,000 customers, more than 10,000 Microsoft partners, and over 1,600 academic institutions like BVB MBA around the world. Students can achieve an additional certification from Microsoft to be called as Microsoft Certified Business Consultant. 5. Career Opportunities Students get numerous career opportunities as an IT enabled management professional as well as Microsoft Dynamics consultant. A student can: 4 Varnaaz Technologies
  5. 5. Paper Presentation on Microsoft Dynamics ERP Training at BVB MBA  Quickly raise to a successful manager by leveraging on IT tools to make business decisions  Contribute their knowledge and talent to the businesses around the world  Assess the needs of businesses to deliver software solutions that help them achieve real results  Customize software solutions to help businesses streamline their processes and operate more effectively 5 Varnaaz Technologies
  6. 6. Paper Presentation on Microsoft Dynamics ERP Training at BVB MBAResultsCurrently it is 3rd batch that is undergoing this course. A study was conducted on the three batcheswhich are presented below:Highlights from Batch 1About the course: In the first batch MS Dynamics was introduced as a value added programme. It was80 hours course introduced in 3rd semester which included modules like Finance, Sales & Marketing, andSupply Chain & Manufacturing. The software used is Microsoft Dynamics NAV.Resource faculty: A senior ERP implementation consultant with more than 20 years of experience in ERPdelivered the courseContribution from Institute: Attendance for the course was made mandatory and 25% of weightage ofCIE of ERP course (09MBAC305 - 2 credits) was given to the performance in this training.Pedagogy: The teaching pedagogy is combined with lecture cum discussions, simulations & hands-onpractical sessions on the product. The out of 80 hours 60 percent of the classes were theory and 40percent were practical. During the theory classes trainer used quiz as a tool for recapitulation. The quizwas amongst the groups and scores were displayed on the board. These score were also accounted forevaluation. Students used to take this quiz seriously and participation was high. During the practicalsessions, addressing the individual problems by the trainer was time consuming and students werelosing interest. This difficulty was noticed and discussed the issue with HOD. After discussion, it wasdecided to introduce 2 tier system i.e. Train the Trainer. A group of 6 active students were identifiedfrom the class and the trainer trained them thoroughly. Then each trained student was attached 6-7students. All minor problems were resolved by trained students and difficult ones were attended by thetrainer. This process has made the students learning past and created interest in them.Evaluation: A written exam was conducted with a set of objective and descriptive questions and also aviva-voce by two senior ERP professionals from the industry. As a part of continuous evaluation, quizprograms were conducted on every alternate day.Overall Feedback:Table 1: Feedback summary of faculty and course for Batch 1 Faculty & Course Effectiveness Poor Average Good Very good ExcellentEncouragement provided to participate during the session 0% 8% 9% 45% 38%Level of Personal attention given to participants 0% 8% 10% 35% 47%Ability to maintain participant control 0% 9% 10% 44% 37%Usage of practical examples 0% 8% 14% 37% 41%Provision of guidelines for learning 0% 8% 12% 34% 47%Interaction for Case Study (if applicable) 0% 6% 11% 40% 44%Ability to complete the assessment after the course 0% 8% 13% 21% 58%Duration allotted for this program 0% 6% 11% 34% 50% 6 Varnaaz Technologies
  7. 7. Paper Presentation on Microsoft Dynamics ERP Training at BVB MBA Faculty and Course Structure Effectiveness for Batch 1 50% 45% 45% 40% 36% 35% Ratings in % 30% Batch 1 25% 20% 15% 11% 10% 8% 5% 0% 0% Poor Average Good Very good Excellent Ratings Figure 1 Feedback summary of faculty and course for Batch 1Feedback was also collected from the students of same batch who have got placed in ERP. Here is thetranscript of same“The task of the excellent leader is to stimulate people to unusual effort. The tough problem is not inidentifying winners: it is in making winners out of ordinary people”.I want to thank Varnaaz team for ERP Training program in our college. This training program made methink out of box. When I heard about ERP software I thought it’s only for technical students and Ithought it’s not my cup of coffee. After his introduction session I came to know that it’s not onlytechnical but also functional. And he told about opportunities in the India and in Abroad. How thecompanies are shifting to Navision and huge demand for Navision consultant who is having domainknowledge. This eighty hour course helped me to understand Microsoft Navision effectively. And Idecided that day it’s my cup of coffee and started working on that with the help of Varnaaz team, I gotplaced in one of the fastest growing IT company in Bangalore. Once again with all my heart I thank yousir for your guidance and help.July 6, 2011Top qualities: Expert, Good Value, High IntegrityUmesh Kumar,“Initially I was not interested in so thought technical area called ERP. As the day progresses I was verymuch shocked by knowing that ERP has got so much scope in present market. Team Varnaaz isexcellent in delivering the subject matter and they have got so much experience and in-depthknowledge about the concept. From this I got so much exposure about ERP and started taking interestin it. And I sincerely thank team Varnaaz, because after getting exposure in ERP only I got placed in aparticular field.”July 5, 2011Top qualities: Great Results, Personable, ExpertBasavaraj kammar, 7 Varnaaz Technologies
  8. 8. Paper Presentation on Microsoft Dynamics ERP Training at BVB MBA“Gratitude is not only the greatest of virtues, but the parent of all others”, with this quote I wouldlike to thank Varnaaz for opening up the opportunities in ERP for me, Initially my plan was to get intofinance domain, as I had no clue about other streams and of course where to start from. Then camethe opportunity to attend ERP training sessions conducted in our college by Varnaaz, Bangalore. Thetraining sessions prepared me for the jobs in ERP domain. This gave me an edge over others in thevicinity as none of the colleges in and around Hubli-Dharwar are giving such exposure to theirstudents. The eighty hour course helped me to understand Microsoft Navision effectively (like,modules present in it, how transactions are entered etc.). Now, as more and more companies shifttowards Navision, it will create a huge demand for students with knowledge of Navision, and I wouldlike to tell all my student friends make best use of this unique opportunity.“June 28, 2011Top qualities: Personable, Expert, High IntegrityNaveen kumar, 8 Varnaaz Technologies
  9. 9. Paper Presentation on Microsoft Dynamics ERP Training at BVB MBAHighlights from Batch 2About the course: Considering experience and the feedback from previous year, BVB-MBA decided todrop 2 credit course of ERP because of duplication. The 80 hours training in one semester was veryhectic and difficult to manage the schedule. Hence it was made spread into 2 semesters. It was 80 hourscourse was divided in to 40 hours which is spread in two semesters i.e. 3 rd and 4th semesters as valueadded course only. Supply Chain Management was added to the course content.Resource faculty: The course was delivered by two ERP implementation consultants having more than20 years of experience in the industry. An additional junior faculty also was deployed to oversee thehands-on sessions and assignments.Contribution from Institute: Attendance was made compulsory but importance for evaluation was notpossible because of non-credit training.Pedagogy: The teaching pedagogy combined lecture cum discussions, simulations, assignments& hands-on practical sessions on the product. The out of 80 hours 40 percent of the classes were theory and 60percent were practical. Quiz sessions were conducted after every 6 hour session and assignments weregiven after every 12 hour sessions to the students.Evaluation: A written exam was conducted with a set of objective and descriptive questions. No oralexam was conductedOverall Feedback:Table 2: Feedback summary of faculty and course for Batch 2 Very Faculty & Course Effectiveness Poor Average Good Excellent goodEncouragement provided to participate during the session 0% 5% 30% 45% 20%Level of Personal attention given to participants 0% 5% 32% 43% 20%Ability to maintain participant control 0% 4% 42% 34% 20%Usage of practical examples 0% 7% 30% 46% 17%Provision of guidelines for learning 0% 7% 47% 25% 21%Interaction for Case Study (if applicable) 0% 8% 21% 57% 14%Ability to complete the assessment after the course 0% 4% 39% 38% 18%Duration allotted for this program 0% 7% 43% 29% 21% 9 Varnaaz Technologies
  10. 10. Paper Presentation on Microsoft Dynamics ERP Training at BVB MBA Faculty & Course Structure Effectiveness for Batch 2 45% 40% 40% 36% Ragings in % 35% 30% 25% 19% Batch 2 20% 15% 10% 6% 5% 0% 0% Poor Average Good Very good Excellent Ratings Figure 2: Feedback summary of faculty and course for Batch 2Since assessment component was not attached any credits, students didn’t take it serious and outcomeswere not satisfactory.10 Varnaaz Technologies
  11. 11. Paper Presentation on Microsoft Dynamics ERP Training at BVB MBAHighlights from Batch 3 (Current Batch)About the course: Considering the feedback from previous year, the course was modified. The course isof 80 hours which was divided into 40 hours spread in two semesters. For this batch instead of 3 rdand4thsemester the course was introduced in 2nd and 3rd semester. The course included Finance, Sales &Marketing, Supply Chain, Manufacturing and Human resource modules which will be taught usingMicrosoft Dynamics NAV.Resource faculty: Currently the course is being delivered by an ERP implementation consultant withmore than 20 years of experience in ERP delivered the course. An additional junior faculty is also beingdeployed to oversee hands-on sessions and assignmentsContribution from Institute: This training program was converted into a 3 credit course with requiredevaluation.Pedagogy: The pedagogy combined lectures, discussions, simulations, case study and hands-on practicalsessions on the product. Out of 80 hours 40% of the classes were theory and 60% were practical. Roleplay pedagogy was introduced, where students were divided into groups representing differentdepartments like finance, production, procurement, sales & marketing and human resource of acompany. A case study about a Bicycle manufacturing company was given to the students where theyhad to perform the certain tasks using the product. Tasks like tracking day today of the business forinstance creating sales orders, purchase orders, making payments to the vendors, receiving paymentsfrom the customers, generate shipment invoices etc. which is a included as a part of practical sessions.They would also generate reports such as customer aging report, vendor aging reports, top 10 customerand vendor list etc. which will help them understand the business process more clearly and also identifythe importance of reports in an organization. The case was developed through the research.Evaluation: A continuous evaluation is being followed on a daily basis. A written and oral examinationwill be conducted for each semester followed by Microsoft’s certification exam which is being mademandatory. As a continuation evaluation program, we have introduced Question answer sessions in theform of quiz and Daily assignments. With these tools, each and every student would be rated with markswhich would be consolidated into students’ marks sheet at the end of semester11 Varnaaz Technologies
  12. 12. Paper Presentation on Microsoft Dynamics ERP Training at BVB MBAOverall Feedback:Table 3: Feedback summary of faculty and course for Batch 1 Very Faculty & Course Effectiveness Poor Average Good Excellent goodEncouragement provided to participate during the 0% 8% 9% 38% 45%sessionLevel of Personal attention given to participants 0% 8% 11% 36% 45%Ability to maintain participant control 0% 9% 10% 37% 44%Usage of practical examples 0% 8% 14% 41% 37%Provision of guidelines for learning 0% 8% 12% 47% 34%Interaction for Case Study (if applicable) 0% 6% 11% 41% 42%Ability to complete the assessment after the course 0% 8% 13% 58% 21%Duration allotted for this program 0% 6% 11% 50% 34% Faculty and Course Effectiveness for Batch 3 50% 43% 45% 38% 40% 35% Ratings in % 30% Batch 3 25% 20% 15% 11% 10% 8% 5% 0% 0% Poor Average Good Very good Excellent Ratings Figure 3: Feedback summary of faculty and course for Batch 3Some of the key initiatives that are planned to be introduced during rest of the program are 1. Getting faculties involvement in delivering this program and make them use this technology to deliver their subjects 2. Introduce BVB’s faculty to some of the American and European business schools where such courses are introduced in their curriculum 3. Assist BVB-MBA placement team in building long term relationship with ERP implementation partners12 Varnaaz Technologies
  13. 13. Paper Presentation on Microsoft Dynamics ERP Training at BVB MBAPlease note:Mode of feedback collection: 1. A structured feedback form was distributed to the students after every session. 2. Passed out students were interviewed with questions personally and telephonically 3. Personal interviews with representatives from industry, faculty and Microsoft13 Varnaaz Technologies
  14. 14. Paper Presentation on Microsoft Dynamics ERP Training at BVB MBA BVB MBA Content Padagogy Assessment Remarks Feedback Overall perception 81% of the class felt of the course was Financials, Sales & Train the trainer that the course was CIE marks was positive. It was Marketing and and 60% theory & effective and Batch 1 Manufacturing 40% practical allotted to the considered as one delivery of lecture course (25 marks) of the unique Modules sessions by the faculty was programs which can excellent grow as a vertical 70% of the class felt Since assessment Financials, Sales & that the course and component was not Marketing and mode of delivery by attached any Manufacturing 40% theory & 60% No assessment is the faculty was very Batch 2 Modules and a practical sessions being made credits, students good because of the didn’t take it serious project at the end project that has and outcomes were of the course been added at the not satisfactory end of the course Various steps to 81% of the class Financials, Sales & The course is a part improve this course feels that the 40% theory & 60% Marketing and of curriculum with 3 is taken uncluding course was very practical sessions. Manufacturing credits assessment getting BVB faculty good and mode of Batch 3 Modules and case Sessions are is made as per the involved and delivery was conducted using studies for each requirements (40 realtime excellent because case study module marks) assessment od of the case that was students add in the course14 Varnaaz Technologies

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