Business Communications Acronyms Quick Reference           ACD          Automatic Call Distribution           API         ...
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Reference sheet of IP telephony terms

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Cheat Sheet "Decoding Business Phone Basics" - handy reference sheet of additional IP telephony terms to know

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Reference sheet of IP telephony terms

  1. 1. Business Communications Acronyms Quick Reference ACD Automatic Call Distribution API Application Programming Interface BCS Business Communications Solutions BYOD Bring Your Own Device CCS Custom Communications Solutions CRM Customer Relationship Management FMC Fixed Mobile Convergence IP Internet ProtocolDecoding IVR LAN Interactive Voice Response Local Area NetworkBusiness MBPS PBX Mega Bits Per Second Private Branch Exchange Phone PoE RTP Power over Ethernet Realtime Transport Protocol Basics SIP SMB Session Initiation Protocol Small and Medium Businesses TDM Time Division Multiplexing UC Unified Communications VoIP Voice over Internet Protocol
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