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Making a Successful LMS Switch: A Case Study of DMA
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Making a Successful LMS Switch: A Case Study of DMA

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  • 1. Making A Successful LMS Switch – A Case Study of March 23, 2012 8:30am Tweet about this session! # LSC onLMS
  • 2. Introduction of Panelists Amy Bassett, BA Marketing Director Digitec Interactive 407.299.1800 abassett@digitecinteractive.com www.knowledgedirectweb.com Jack McGrath, BA, MLS President and Creative Director Digitec Interactive 407.299.1800 jmcgrath@digitecinteractive.com www.knowledgedirectweb.com
  • 3. Making A Successful LMS Switch How to: • Perform vendor selection and system evaluations • Switch LMSs with minimal vendor cost and user disruption • Avoid “settling for mediocrity” in online learning • “Convert” ILT or legacy content into effective eLearning experiences • Manage, launch, and deal with project scope • ANYTHING ELSE YOU’D LIKE TO COVER?
  • 4. Why Switch? According to the 2010 eLearning Guild study, Getting Started with Learning Management Systems: • Only 62% of respondents said their LMS lives up to vendor promises • 13% plan to abandon their current LMS.
  • 5. DMA’s Reasons for Switching Poor communication Wanted integrated course catalog & eCommerce Support issues went unresolved System was not multi-lingual 5 4 3 2 1 System did not support rich media content
  • 6. Common Reasons Organizations Are Switching • Not user-friendly • Lacking key reporting functionality • Lacking technical support • Unable to scale up • Too costly (more affordable solutions now available) • Outdated (lacks desired features and functionality) Bersin & Associates survey (2009) The Elearning Guild – Evolution of the LMS (2009) Wainhouse Research (2012)
  • 7. Question Other reasons to switch?
  • 8. Develop a Requirements Doc • Decide which features you need in an LMS, with a use-case for the learner and the admin:  Critical  Needs  Wants • Questions to consider  Do you plan to sell courses?  Do you need built-in authoring tools?  Where and when will your learners access the platform? Step 1. Perform vendor selection
  • 9. Identify Potential Systems • Send out, collect and review RFPs • See system demos • Narrow it down to 2-3 systems • Demo your current solution for new vendors • Ask for second demo (with IT staff)  Have vendors demonstrate that they can import existing student data  Invite representatives from third party systems to sit in to discuss any necessary integrations Step 1. Perform vendor selection
  • 10. • Confirm that you and your vendor are on the same page  All system requirements should be in writing and approved by you and the vendor  Define any nomenclature Step 2. Minimal vendor cost and user disruption
  • 11. • Hire an eLearning consultant to project manage the move • Ask all third party system providers to provide you with a cost break down for any necessary integration or support • Agree on a fixed cost with the new LMS vendor for all modifications, data import, support, etc. Tips for Reducing Cost Step 2. Minimal vendor cost and user disruption
  • 12. Tips for Minimizing User Disruption • Coordinate with new vendor • Notify existing vendor that you need data exported • Test, test, test – development to production  Test at least 1% of the user accounts at random to ensure accuracy Step 2. Minimal vendor cost and user disruption
  • 13. Tips for Minimizing User Disruption • Plan a scheduled outage  Give yourself more time than you think you’ll need  Be sure to avoid typically heavy usage times i.e. end of certification period, etc.  Opportunity to market the new LMS – keep them informed Step 2. Minimal vendor cost and user disruption
  • 14. Tips for Improving Online Learning • Begin with a business case. Why do your learners need this course, and if you build it, will they come? • Start with solid learning objectives and outcomes • “SMEs are not IDs” – use technical experts as reviewers, rather than authors, unless you include an editorial pass by an instructional designer. Step 3. Avoid “Settling for Mediocrity”
  • 15. Tips for leveraging existing content • Use the “one idea per screen” • Design interactivity and prescriptive learning • Avoid lengthy, passive “talking head” videos. Use controllers to allow user control. • Create engagement and relevance through messaging and discussion forums • Measure your results with assessments that truly reflect your content! Step 4. “Convert” ILT into effective eLearning
  • 16. • Start with clear requirements that stakeholders agree to, based on actual needs analysis • Check references on potential vendors • Define a firm-fixed contract, with a set schedule • Decide what warrants a scope change or what can wait for future phases • Develop your content using instructional designers and SMEs and provide sufficient lead-time for course design well before launch. Step 5. Manage, launch, and project scope
  • 17. Win a $25 Amazon Gift Card • Drop a business card into the jar  Write “I” on the back if you would like more Information  Write “W” on the back if you would like to receive a copy of our Whitepaper, 8 Steps to Selecting Your LMS  Write “NI” on the back if you are Not Interest but want to be included in the RAFFLE
  • 18. Panelists Contact Information Amy Bassett, BA Marketing Director Digitec Interactive 407.299.1800 abassett@digitecinteractive.com www.knowledgedirectweb.com Jack McGrath, BA, MLS President and Creative Director Digitec Interactive 407.299.1800 jmcgrath@digitecinteractive.com www.knowledgedirectweb.com
  • 19. Questions?