Getting to Yes        VICKI WRIGHT  Digital People Show Up Webinar         March 14, 2012
The typical creative presentation.                                             Mock-ups are spread on the conference table...
What’s wrong here?                                             You have no power in this situation.                       ...
The problem.                                             The client does not want to appear                               ...
What now?                                             You just presented your best ideas.                                 ...
Is this how it feels?                                             Why are clients so:                                     ...
Bad advice.                                             Don’t fall in love with your first idea, because the              ...
Decision-makers and influencers                                             You must learn who’s-who in advance.          ...
Project committees                                             Always present your ideas to your day-to-day               ...
Manage the approval process                                             Face-time with the ultimate decision-maker        ...
This is fine art.
You’re not making fine art.                                             Fine art is individual self-expression.           ...
This is design.                                             Design is intended to communicate.                            ...
The cast-in-concrete rule of design.                                             NOTHING IS ARBITRARY.© Vicki Wright, 2012...
The path to yes.                                             Get better input up front – even if you have to              ...
The creative brief.                                             The creative brief works like a contract between          ...
The creative brief.                                             Who is the target audience?                               ...
How to win support.                                             Tell your client what you understand about the            ...
The rationale.                                             ANSWER THESE QUESTIONS:                                        ...
The rationale.                                             Be concise. Use bullets. Avoid lingo.                          ...
Why does this work?                                             Your client evaluates the idea based on the               ...
When it’s not going well.                                             Maybe circumstances have changed and your           ...
Two is the right number.                                             Always show your best idea first.                    ...
What if they hate it?                                             Is your client a member of the target audience? –       ...
They hate it.                                             You don’t have to take it personally.                           ...
What if they hate both ideas?                                             Put both ideas out of sight.© Vicki Wright, 2012...
Save face.                                             Adjust the creative brief to match the new                         ...
Avoid power plays.                                             Stop your client from playing ‘designer’ or ‘writer,’      ...
NOTHING IS ARBITRARY© Vicki Wright, 2012. All rights reserved.
Why this won’t work for you.                                             Your client never gives good direction.          ...
Beyond yes.                                             When you demonstrate how your idea not only                       ...
Summary                                             The minutes you spend thoughtfully                                    ...
Q&A© Vicki Wright, 2012. All rights reserved.
Thank you!© Vicki Wright, 2012. All rights reserved.
Digital People Show Up Webinar Series:  Getting to Yes - how to win client approval of  your creative ideas
Digital People Show Up Webinar Series:  Getting to Yes - how to win client approval of  your creative ideas
Digital People Show Up Webinar Series:  Getting to Yes - how to win client approval of  your creative ideas
Digital People Show Up Webinar Series:  Getting to Yes - how to win client approval of  your creative ideas
Digital People Show Up Webinar Series:  Getting to Yes - how to win client approval of  your creative ideas
Digital People Show Up Webinar Series:  Getting to Yes - how to win client approval of  your creative ideas
Digital People Show Up Webinar Series:  Getting to Yes - how to win client approval of  your creative ideas
Digital People Show Up Webinar Series:  Getting to Yes - how to win client approval of  your creative ideas
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Digital People Show Up Webinar Series: Getting to Yes - how to win client approval of your creative ideas

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“Getting to Yes” is aimed at creative and marketing professionals, and will focus on the presentation of ideas, including how to obtain useful feedback from clients, as well as the importance of demonstrating knowledge of client’s challenges and providing answers for those challenges. Attendees will learn how clients are different from creatives and how to win approval of their creative ideas.
The webinar will feature guest speaker Vicki Wright, an independent creative marketing consultant who has more than 20 years’ experience driving strategy and leading agency and in-house creative teams across all media. Clients have included Intel, IBM, Chase Bank, Verizon, 3M, Acura, Amana, the Minnesota Orchestra, Piper Jaffray, Travelers and Westlaw. Wright regularly conducts workshops on creative presentation skills and has taught classes on brand strategy, copywriting, and account management.

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Digital People Show Up Webinar Series: Getting to Yes - how to win client approval of your creative ideas

  1. 1. Getting to Yes VICKI WRIGHT Digital People Show Up Webinar March 14, 2012
  2. 2. The typical creative presentation. Mock-ups are spread on the conference table. You pray the client will like something. The best work should jump out – right? Everyone feels uncomfortable.© Vicki Wright, 2012. All rights reserved.
  3. 3. What’s wrong here? You have no power in this situation. The best ideas can get lost in the shuffle. Sometimes the weakest ideas get noticed first. The client doesn’t always give useful feedback.© Vicki Wright, 2012. All rights reserved.
  4. 4. The problem. The client does not want to appear foolish or uninformed. Not knowing what else to do, the client withholds approval.© Vicki Wright, 2012. All rights reserved.
  5. 5. What now? You just presented your best ideas. How will you get better ideas? Do you have enough time to start over? Is there money in the budget? Do you have the heart to tell your team to try again?© Vicki Wright, 2012. All rights reserved.
  6. 6. Is this how it feels? Why are clients so: DUMB BORING CLOSE-MINDED …….aaaarghhhhh!© Vicki Wright, 2012. All rights reserved.
  7. 7. Bad advice. Don’t fall in love with your first idea, because the client will never buy it. Hire a bunch of freelancers to work all weekend on new ideas. Invite the client to your next creative brainstorm. Just do what the client wants. Get better clients.© Vicki Wright, 2012. All rights reserved.
  8. 8. Decision-makers and influencers You must learn who’s-who in advance. Influencers can become supporters when given a reason to believe in your idea. Decision-makers can be a tougher sell because they have more at stake. Decision-makers may need agreement from influencers to approve your idea.© Vicki Wright, 2012. All rights reserved.
  9. 9. Project committees Always present your ideas to your day-to-day contacts before you present to a larger group. Don’t change your presentation, just use the feedback from your contacts to anticipate and prepare for challenges from the group.© Vicki Wright, 2012. All rights reserved.
  10. 10. Manage the approval process Face-time with the ultimate decision-maker is vital to determining what criteria will be used for approval. When you try to guess what the ultimate decision-maker will approve, time and money are easily wasted. Tell your client this crucial fact.© Vicki Wright, 2012. All rights reserved.
  11. 11. This is fine art.
  12. 12. You’re not making fine art. Fine art is individual self-expression. Fine art is subjective. It can’t be easily evaluated. Everyone’s opinion is valid.© Vicki Wright, 2012. All rights reserved.
  13. 13. This is design. Design is intended to communicate. Design is objective. It can be evaluated based on specific parameters. The opinion of the target audience counts.© Vicki Wright, 2012. All rights reserved.
  14. 14. The cast-in-concrete rule of design. NOTHING IS ARBITRARY.© Vicki Wright, 2012. All rights reserved.
  15. 15. The path to yes. Get better input up front – even if you have to make it up. Get client agreement to that input – before you begin creative work. Measure your ideas against that input.© Vicki Wright, 2012. All rights reserved.
  16. 16. The creative brief. The creative brief works like a contract between the creative team and the client. It defines the project parameters. If your work adheres to those parameters, you have met your end of the contract.© Vicki Wright, 2012. All rights reserved.
  17. 17. The creative brief. Who is the target audience? What are they doing now? What do we want them to do? What do they need to believe to do it? What’s in it for them?© Vicki Wright, 2012. All rights reserved.
  18. 18. How to win support. Tell your client what you understand about the situation. Demonstrate how your ideas come from your client’s input. Sell your creative thinking – before you show your client any work.© Vicki Wright, 2012. All rights reserved.
  19. 19. The rationale. ANSWER THESE QUESTIONS: What message is being communicated? How does the look and feel contribute to the message and entice the target? How does it support the client’s brand?© Vicki Wright, 2012. All rights reserved.
  20. 20. The rationale. Be concise. Use bullets. Avoid lingo. Always provide the rationale in writing and make sure each idea has its own rationale.© Vicki Wright, 2012. All rights reserved.
  21. 21. Why does this work? Your client evaluates the idea based on the rationale – not just personal preferences. Your client now has a script to give you valuable feedback.© Vicki Wright, 2012. All rights reserved.
  22. 22. When it’s not going well. Maybe circumstances have changed and your idea is no longer valid. If so, don’t show any of your ideas.© Vicki Wright, 2012. All rights reserved.
  23. 23. Two is the right number. Always show your best idea first. The second idea should be equally strong, but slightly different in tone or intensity.© Vicki Wright, 2012. All rights reserved.
  24. 24. What if they hate it? Is your client a member of the target audience? – probably not. Has the direction for the project changed? Is your client the ultimate decision-maker?© Vicki Wright, 2012. All rights reserved.
  25. 25. They hate it. You don’t have to take it personally. Show your second idea.© Vicki Wright, 2012. All rights reserved.
  26. 26. What if they hate both ideas? Put both ideas out of sight.© Vicki Wright, 2012. All rights reserved.
  27. 27. Save face. Adjust the creative brief to match the new direction and get your client to agree to it. Schedule the next presentation before you leave.© Vicki Wright, 2012. All rights reserved.
  28. 28. Avoid power plays. Stop your client from playing ‘designer’ or ‘writer,’ or from doing your job. Never accept ‘one from column A, two from column B’ suggestions. Make it clear that your ideas are supported by the rationale and that . . .© Vicki Wright, 2012. All rights reserved.
  29. 29. NOTHING IS ARBITRARY© Vicki Wright, 2012. All rights reserved.
  30. 30. Why this won’t work for you. Your client never gives good direction. You don’t have time to write a rationale, much less work on the creative brief. Your client doesn’t care what you think. Your client demands lots of options. You never get in front of your client to make a presentation.© Vicki Wright, 2012. All rights reserved.
  31. 31. Beyond yes. When you demonstrate how your idea not only meets the parameters, but does it in an unexpected way, you achieve client delight.© Vicki Wright, 2012. All rights reserved.
  32. 32. Summary The minutes you spend thoughtfully defining and communicating the rationale for your best ideas, will save you hours of time trying to come up with more ideas you don’t like nearly as much.© Vicki Wright, 2012. All rights reserved.
  33. 33. Q&A© Vicki Wright, 2012. All rights reserved.
  34. 34. Thank you!© Vicki Wright, 2012. All rights reserved.

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