Land & Wave

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Land and Wave’s key aims were to make it easy for customers to find and contact them; to present SIMPLE information; and to raise profile of activities and make it easy for customers to advocate/ talk about the operation. This included improved web presence, better branding, improved opportunities for customer engagement and user generated content, and links to review/referral sites.

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Land & Wave

  1. 1. DIGITAL DESTINATIONS Dr Philip Alford Bournemouth University www.digitalhub.co.uk www.pinterest.com/digitaldest www.slideshare.net/DigitalHub ddp@bournemouth.ac.uk @schooloftourism | @philipalford #DDBU
  2. 2. Digital Destinations project is an ESRC funded research project, delivered by Bournemouth University, with an overarching aim to: ‘capture change in the adoption and use of digital technologies and to develop a strong, competitive local tourism economy. Through increased understanding and use of emerging digital technologies, visitor economy businesses will be in a position to increase their marketing and management effectiveness, and develop new products and services that will provide an enhanced experience for visitors to their destinations’
  3. 3. The businesses benefited from 4 workshops which covered:  Background to on line marketing  Individual Business objectives  Developing the strategy  Measuring impact  Reporting outcomes via case studies All course material can be found at http://www.slideshare.net/DigitalHub All business outcomes and blogs can be found at http://www.budigitalhub.co.uk/
  4. 4. The following presentation is the case study provided by Land and Wave. Land and Wave’s key aims were to make it easy for customers to find and contact them; to present SIMPLE information; and to raise profile of activities and make it easy for customers to advocate/ talk about the operation. This included improved web presence, better branding, improved opportunities for customer engagement and user generated content, and links to review/referral sites.
  5. 5. Digital Marketing 2013 Onwards
  6. 6. www.landandwave.co.uk – ‘Parent Site’ www.dorsetcoasteering.co.uk www.dorsetkayaking.co.uk www.dorsetbushcraft.co.uk www.dorsetadventure.com – ‘Satellite Sites’ www.coasteeringindorset.co.uk + www.bournemouthstagactivities.co.uk – Historic sites
  7. 7. (In order of effectiveness...) Trip Advisor You Tube Facebook Blog – currently being reviewed/ updated Twitter – Historic/ no investment planned
  8. 8. Visitors last month, www.landandwave.co.uk – 2800 (+20%) Visitors last month, all other sites – 700 (+20%) Traffic: 50% organic, 25% referral, 25% direct
  9. 9. Key words (in order) – Land & Wave and Variations (450), Coasteering (100), Dorset Coasteering (100). Referral... Facebook (220), Satellite Sites (220) Direct... Everyday email traffic (almost all)
  10. 10. Strengths  Search Rankings for all key words e.g ‘Dorset Coasteering’  Quality of website compared to competition 1, 2, 3  Trip Advisor, approx 3 times the reviews of competition.  Quality and speed of response to enquiries, especially compared to the competition.  Being bloody good at what we do.  All staff understand the importance of presentation, communication and feedback, everyone strives for reviews, videos etc.
  11. 11. Focus of digital marketing  To make it easy for customers to find us  To present SIMPLE information  To make it easy for customers to contact us  To better establish the companies ethos of ‘Adventure for Good’  To make it easy for customers to advocate/ talk about us
  12. 12. • Increase visitors 20% • 250 + ‘excellent’ reviews on trip advisor • Dominate Google, ideally occupying 4 out of 5 of top Google rankings across all key search terms. • Increase free resources and information online, encourage teacher traffic. • More clients, more profit, more fun.
  13. 13. Strategy 6 – 12 months  Budget for 10 hours of web updates per month, equivalent of 4 new pages or major revamp of current pages.  Push, push, push Trip Advisor  Maintain Facebook updates by restricted staff.  Ignore twitter  Distribute free SD cards to encourage client video/ photo sharing.  Constantly adapt and improve photos and videos
  14. 14. We’re going to focus on constantly generating new and improved content We will support our own websites with trip advisor, you tube and, to a lesser extent, Facebook We are going to make it really easy for clients to talk about post experience (video, images etc).
  15. 15. For more information on DIGITAL DESTINATIONS contact: Dr Philip Alford, Bournemouth University ddp@bournemouth.ac.uk @schooloftourism | @philipalford #DDBU

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