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Designing for everyone
 

Designing for everyone

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Presentation given by GDS transaction design team about the GOV.UK design principles.

Presentation given by GDS transaction design team about the GOV.UK design principles.

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    Designing for everyone Designing for everyone Presentation Transcript

    • The Challenges ofDesigning for EveryoneREVOLUTIONISING UK GOVERNMENT ONLINEGovernment Digital Service
    • What does theGovernment Digital Service do?
    • to medical records Child benefitarming Jobseeker’s Allowance State pensions Passport applic Book a driving test Car taxStudent loan Register to voteion Sign an e-petition Lasti Freedom of Information Request
    • http://flic.kr/p/tRSgx
    • http://flic.kr/p/6ZwuPm
    • http://www.vlada.hr/en
    • 1 in 5 phone calls to agovernment helplinewere a result of a failedonline transaction
    • For one digital service,each user had to call thehelpline on averageSEVEN times
    • £1 ,000,000,000 saving per year
    • “ It’s unacceptable that to change one line of code in one application can cost up to £50,000 ” C H R I S C H A N T, G - C L O U D P R O G R A M M E D I R E C T O R
    • 1,500 websites closed so far
    • www.gov.uk
    • 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform10 Make things open: it makes things better
    • 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform10 Make things open: it makes things better
    • The video that goes here is so good it gets a round of applause. Sorry you don’t get to see that on SlideShare.
    • 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform10 Make things open: it makes things better
    • www.direct.gov.uk
    • http://flic.kr/p/8nV6ud
    • http://flic.kr/p/8u6JwE
    • 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform10 Make things open: it makes things better
    • http://flic.kr/p/5QfsNz
    • 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform10 Make things open: it makes things better
    • Ideal
    • Reality
    • www.twitter.com
    • 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform10 Make things open: it makes things better
    • http://flic.kr/p/8VgLUe
    • 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform10 Make things open: it makes things better
    • http://flic.kr/p/8zitDf
    • http://flic.kr/p/p4y94
    • ARIA landmark roles:<div id=“header” role=“banner”>…</div>
    • www.wiltshirefarmfoods.com
    • 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform10 Make things open: it makes things better
    • http://flic.kr/p/DvVuX
    • http://flic.kr/p/5qvKjU
    • 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform10 Make things open: it makes things better
    • 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform10 Make things open: it makes things better
    • http://flic.kr/p/a8QStt
    • 1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform10 Make things open: it makes things better
    • http://flic.kr/p/9rngcG
    • www.gov.uk github.com/alphagovdigital.cabinetoffice.gov.uk @GovUK
    • some images cc licenced from Paul Lloyd
    • www.gov.uk
    • Thank you. @GovUK