Designing for everyone

The Challenges ofDesigning for EveryoneREVOLUTIONISING UK GOVERNMENT ONLINEGovernment Digital Service

What does theGovernment Digital Service do?

to medical records Child beneﬁtarming Jobseeker’s Allowance State pensions Passport applic Book a driving test Car taxStudent loan Register to voteion Sign an e-petition Lasti Freedom of Information Request

http://ﬂic.kr/p/tRSgx

http://ﬂic.kr/p/6ZwuPm

http://www.vlada.hr/en

1 in 5 phone calls to agovernment helplinewere a result of a failedonline transaction

For one digital service,each user had to call thehelpline on averageSEVEN times

£1 ,000,000,000 saving per year

“ It’s unacceptable that to change one line of code in one application can cost up to £50,000 ” C H R I S C H A N T, G - C L O U D P R O G R A M M E D I R E C T O R

1,500 websites closed so far

www.gov.uk

1 Start with needs 2 Do less 3 Design with data 4 Do the hard work to make it simple 5 Iterate. Then iterate again. 6 Build for inclusion 7 Understand context 8 Build digital services, not websites 9 Be consistent, not uniform10 Make things open: it makes things better

The video that goes here is so good it gets a round of applause. Sorry you don’t get to see that on SlideShare.

www.direct.gov.uk

http://ﬂic.kr/p/8nV6ud

http://ﬂic.kr/p/8u6JwE

http://ﬂic.kr/p/5QfsNz

Reality

www.twitter.com

http://ﬂic.kr/p/8VgLUe

http://ﬂic.kr/p/8zitDf

http://ﬂic.kr/p/p4y94

ARIA landmark roles:<div id=“header” role=“banner”>…</div>

www.wiltshirefarmfoods.com

http://ﬂic.kr/p/DvVuX

http://ﬂic.kr/p/5qvKjU

http://ﬂic.kr/p/a8QStt

http://ﬂic.kr/p/9rngcG

www.gov.uk github.com/alphagovdigital.cabinetofﬁce.gov.uk @GovUK

some images cc licenced from Paul Lloyd

www.gov.uk

Thank you. @GovUK

Designing for everyone

by UK Government Digital Service on Jun 21, 2012

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Designing for everyone Presentation Transcript

http://digital.cabinetoffice.gov.uk	1
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