1. Client: WhosOn Live Chat Solution for
2. o UK’s leading Live Chat and Visitor Tracking Solution
o On Premise or Managed Hosted (SAAS) editions available
o The quickest and easiest Live Chat solution to deploy
o Integrates with Microsoft Dynamics CRM, Salesforce and Sugar CRM
o Highest uptime SLA in the industry 99.9%
o Professional Services to help with deployment and to maximise ROI
o Global Office Locations
Why choose WhosOn?
3. NCP is the UK’s leading car park operator – with over 200,000 car parking spaces across more than
700 locations, from towns and cities to railway stations and airports. They are also deeply
passionate about offering exceptional customer service. As part of this, they deployed WhosOn Live
o 250% Return on Investment through a combination of cost savings compared to
telephony, and improved first contact resolution
o 94% Of Customers prefer Live Chat as a contact channel
o 93% Rated live chat service as either excellent or good.
Live Chat now forms an integral part of the NCP Customer Service Center.
Case Study – Industry Focus
“We have gained a 250%
ROI from WhosOn, and as a
result features heavily
across our website offering
an excellent alternative to
phone and email.”
4. Why Track?
o Live Visitor Tracking
Detect which visitors need assistance
Track Paid Search Traffic to ensure you get maximum ROI from PPC
Set up rules and triggers to automatically chat with customers
o Live Prospect Detection
Detect which visitors are potentially going to purchase and
Proactively invite them to chat
Create multiple prospect detection rules
Proactively Contact PPC customers to improve conversion rates
o Real Time Web Analytics
Immediately identify website issues
Make marketing or customer service changes based on real time data
80%of website visitors don’t
convert, despite the average
cost of $92 per conversion
to bring them to the site!
5. Why Track?
“Excellent tool for tracking users and
gaining a greater insight into keyword
usage from the main search engines.”
Daniel Prince of London
55%Average spend increase if a customer
engages via live chat.
6. Why Chat?
o Automated Chat Invites
Using triggers and rules to automatically invite customers to chat
o Fully customisable solution
Customise chat windows and themes to reflect your brand
o Chat from Desktop, Tablet or Mobile
Provides flexibility to chat from any location at any time.
o Skill Based Routing
Improve first contact resolution by routing chat requests to the appropriate
o Chat Monitoring
Supervisors can monitor chats or agents can request monitoring when
assistance is required
65%of online shoppers in the UK
& US have used Live Chat in
the past year
90%Customer satisfaction from Live Chat
across our client base.
“WhosOn gives us excellent up to the
minute data on our business. We've
been using it for years and love it.”
American School of Real Estate Express
Feature WhosOn LivePerson BoldChat
Live Visitor Tracking
Live Chat Auto Translate × ×
Fully Customizable Pre & Post Chat Surveys × ×
Send & Receive Files via Live Chat × ×
Rule Based Live Engagement with Custom Text by
Visitor × ×
Operators can request assistance from their manager × ×
Secure operator client with 256 bit AES encryption. × ×
Fully customisable chat client × ×
8. Why Engage?
o Upload/Download files from chat
Live Chat isn’t just a sales tool – give existing customers a fantastic
experience by allowing them to receive or return forms via the live
chat, allowing you to assist them in real time.
o Social Media Integration
Integrate Live Chat into your organisation’s Facebook Page
o Live Chat Translation
Automatic Chat Translation for incoming and outgoing chat messages
o Pre and Post Chat Surveys
Provide visitor information, scope of enquiry and gain customer
25%of live chats result in an
9. Why Not?
Free 14 Day Trial – test today and see how Live Chat can
enhance your business
Call us on: 0844 493 1100