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Difference live chat Whos on solution overview powerpoint slideshare
Difference live chat Whos on solution overview powerpoint slideshare
Difference live chat Whos on solution overview powerpoint slideshare
Difference live chat Whos on solution overview powerpoint slideshare
Difference live chat Whos on solution overview powerpoint slideshare
Difference live chat Whos on solution overview powerpoint slideshare
Difference live chat Whos on solution overview powerpoint slideshare
Difference live chat Whos on solution overview powerpoint slideshare
Difference live chat Whos on solution overview powerpoint slideshare
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Difference live chat Whos on solution overview powerpoint slideshare

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Live web chat for your website

Live web chat for your website

Published in: Technology, Business
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  • 1. Client: WhosOn Live Chat Solution for www.client.com
  • 2. o UK’s leading Live Chat and Visitor Tracking Solution o On Premise or Managed Hosted (SAAS) editions available o The quickest and easiest Live Chat solution to deploy o Integrates with Microsoft Dynamics CRM, Salesforce and Sugar CRM o Highest uptime SLA in the industry 99.9% o Professional Services to help with deployment and to maximise ROI o Global Office Locations Why choose WhosOn?
  • 3. NCP is the UK’s leading car park operator – with over 200,000 car parking spaces across more than 700 locations, from towns and cities to railway stations and airports. They are also deeply passionate about offering exceptional customer service. As part of this, they deployed WhosOn Live Chat Software. o 250% Return on Investment through a combination of cost savings compared to telephony, and improved first contact resolution o 94% Of Customers prefer Live Chat as a contact channel o 93% Rated live chat service as either excellent or good. Live Chat now forms an integral part of the NCP Customer Service Center. Why WhosOn? Case Study – Industry Focus “We have gained a 250% ROI from WhosOn, and as a result features heavily across our website offering an excellent alternative to phone and email.” NCP
  • 4. Why Track? o Live Visitor Tracking Detect which visitors need assistance Track Paid Search Traffic to ensure you get maximum ROI from PPC Set up rules and triggers to automatically chat with customers o Live Prospect Detection Detect which visitors are potentially going to purchase and Proactively invite them to chat Create multiple prospect detection rules Proactively Contact PPC customers to improve conversion rates o Real Time Web Analytics Immediately identify website issues Make marketing or customer service changes based on real time data Fact! 80%of website visitors don’t convert, despite the average cost of $92 per conversion to bring them to the site!
  • 5. Why Track? “Excellent tool for tracking users and gaining a greater insight into keyword usage from the main search engines.” Daniel Prince of London Improve Conversion Drive Sales Increase Customer Satisfaction Reduce Cart Abandonment Stat! 55%Average spend increase if a customer engages via live chat.
  • 6. Why Chat? o Automated Chat Invites Using triggers and rules to automatically invite customers to chat o Fully customisable solution Customise chat windows and themes to reflect your brand o Chat from Desktop, Tablet or Mobile Provides flexibility to chat from any location at any time. o Skill Based Routing Improve first contact resolution by routing chat requests to the appropriate skilled agents o Chat Monitoring Supervisors can monitor chats or agents can request monitoring when assistance is required Fact! 65%of online shoppers in the UK & US have used Live Chat in the past year
  • 7. Stat! 90%Customer satisfaction from Live Chat across our client base. Why Chat With Us? “WhosOn gives us excellent up to the minute data on our business. We've been using it for years and love it.” American School of Real Estate Express Feature WhosOn LivePerson BoldChat Live Visitor Tracking    Live Chat    Live Chat Auto Translate  × × Fully Customizable Pre & Post Chat Surveys  × × Send & Receive Files via Live Chat  × × Rule Based Live Engagement with Custom Text by Visitor  × × Operators can request assistance from their manager  × × Secure operator client with 256 bit AES encryption.  × × Fully customisable chat client  × ×
  • 8. Why Engage? o Upload/Download files from chat Live Chat isn’t just a sales tool – give existing customers a fantastic experience by allowing them to receive or return forms via the live chat, allowing you to assist them in real time. o Social Media Integration Integrate Live Chat into your organisation’s Facebook Page o Live Chat Translation Automatic Chat Translation for incoming and outgoing chat messages o Pre and Post Chat Surveys Provide visitor information, scope of enquiry and gain customer feedback Fact! 25%of live chats result in an immediate sale
  • 9. Why Not? Free 14 Day Trial – test today and see how Live Chat can enhance your business Difference Corporation Call us on: 0844 493 1100 www.differencecorp.com @differencetele 20% Conversion Improvement 1/3 Higher Basket Value 90% Customer Satisfaction 10% Reduction in Cart Abandonment

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