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Training catalog Training catalog Document Transcript

  • Didactics & Management Consulting Didactics & Management Consulting Contact : dmoyson@gmail.com - +32 495 55 77 64 1Training catalog 2014 04 mai 2014 TRAINING CATALOG
  • Didactics & Management Consulting Didactics & Management Consulting Contact : dmoyson@gmail.com - +32 495 55 77 64 2Training catalog 2014 04 mai 2014 Our approach Our training, learning and development solutions are a highly flexible, cost and time effective way to get the maximum return on your training and development investment. We make sure that they fit exactly with your specific objectives and requirements. Subject Areas of Training Communication  Efficient email redaction Written communication is at the forefront of effective business relationships. Anything you write in an email can be retained for future reference, forwarded on to others, or used as a record of communication. Therefore, it is critical to be are aware of how to use email appropriately as a communication tool at work. Learning outcomes Improve your ability to communicate via email and ensure your message is understood. Write with the audience’s expectations in mind. Use words and phrases that will improve the comprehension of your message and ensure professionalism. Apply techniques to turn negative language into positive language and remove emotion from your writing. Adopt techniques to proof your document for spelling, punctuation and appropriate tone.  Presentation skills Presenting in front of groups of people can be daunting. This course will go through all the best techniques and allow time for practice, in order to give the best, confident, winning presentation. Learning outcomes Identify ways to gain rapport with your audience Learn techniques to reduce nervousness and fear Recognise how visual aids can create impact and attention Develop techniques to create a professional presence Learn some different ways to prepare and organise information Prepare, practice, and present a short presentation  Practical trainer This course is designed to provide employees with skills, information, and practical experience to become effective workplace trainers. Learning outcomes Recognize the importance of considering the participants and their training needs, including the different learning styles and adult learning principles Know how to write objectives and evaluate whether these objectives have been met at the end of a training session Develop an effective training style, using appropriate training aids and techniques Understand the importance of an instruction guide to help a trainer prepare and deliver effectively and consistently Conduct a short group training session that incorporates these training concepts
  • Didactics & Management Consulting Didactics & Management Consulting Contact : dmoyson@gmail.com - +32 495 55 77 64 3Training catalog 2014 04 mai 2014  Training needs analysis & development Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. Learning outcomes Understand the key principles of effective communication in a workshop setting Identify strategies to create a no-risk environment Use a variety of training techniques to stimulate participation Develop a plan and prepare for an effective training session  Train the Trainers The Train the Trainers programme is aimed at giving trainers basic skills in training and programme presentation. Learning outcomes Adult Learning Principles Improve instructor skills to effectively prepare for, manage, conduct, facilitate and evaluate a training event Use instructional tools and techniques to enhance instruction Improve presentation and communication skills Effectively motivate participants and engage their active participation during training Effectively integrate group work and collaborative learning  Training/learning evaluation Learning outcomes Learn the four levels of evaluation that measure training success Use the business consulting model to create a detailed plan to set expectations and evaluate training results Work together with your management team to develop business goals and student performance objectives tied directly to training Coaching :  Coaching essentials You will benefit from this course if you are a first line manager who is new to, or has limited experience of coaching Learning outcomes The characteristics of a good coach. define coaching and describe the coaching cycle identify what helps and what hinders the coaching process enhance your skills as a coach including the use of feedback to help individuals develop Developing the key coaching skills: building rapport, contracting, questioning and listening skills, observing and analysing, giving feedback. Selecting a coaching style - the skill/will matrix. The GROW model of coaching. Conducting a coaching session.
  • Didactics & Management Consulting Didactics & Management Consulting Contact : dmoyson@gmail.com - +32 495 55 77 64 4Training catalog 2014 04 mai 2014  Coaching for Managers Coaching has become a vital tool for anyone that wants to get the best out of their team. This session has been developed to provide delegates with a structured approach to coaching in the workplace. Learning outcomes Define what coaching is and explain its role in the workplace Explain the managers role in the coaching process Know when they have created a positive coaching environment Follow a specific procedure for coaching success Use the GROW model to provide successful coaching conversations Use coaching communication skills to good effect Customer services Tailored training packages - We will develop and deliver tailored customer service skills training packages with your business and customers in mind and which could cover areas such as; customer care basics, dealing with difficult people, communication skills, telephone techniques, dealing with complaints, etc;  Fundamentals of Customer Service Learning outcomes Recognise that service delivery is an individual response value Understand how your own behaviour impacts the behaviour of others Develop more confidence and skill as a problem-solver Communicate more assertively and effectively  Dealing with customer complaints Organizations today are competing for consumers, so assuring that customers have a positive experience is a key aspect of any company‘s performance. Learning outcomes This course highlights how customer relations relates to the bottom line, gives an overview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers.  Customer Service on the telephone Learning outcomes Apply professional telephone techniques while building and maintaining rapport with customers Use active listening skills and knowledge of personality types to maintain call control Learn specific techniques to avoid being put on the spot by tough customer questions or statements Deal effectively and positively with challenging customers Identify and provide cross-selling opportunities during customer interactions
  • Didactics & Management Consulting Didactics & Management Consulting Contact : dmoyson@gmail.com - +32 495 55 77 64 5Training catalog 2014 04 mai 2014 Management :  Delegation : Learning outcomes This course will teach you delegation techniques to allow you to develop your Team Members, train them in all aspects of the business, use your human resources most effectively, and open your time up for items that need your particular set of skills. Job seeking  CV & cover letter redaction A good CV and covering letter will help show a potential employer the expertise an individual will bring to a role. It is their chance to sell skills, knowledge and experience and let the employer know that they are the right person for the job. These training course materials will help participants create an effective, professional CV that will catch the interest of potential employers and assist them in getting that crucial interview. The session will also explore the topic of cover letters and how to ensure they are developed in such a way that they promote the person and their achievements and encourage any employer to read their CV.  Usage of social media in job seeking process Having a social media presence is one more way for you to market yourself, to develop networking connections, to join groups and be connected to resources in your field(s) of interest, and to be accessible to others who are seeking a person with your skills, qualifications, interests, and expertise. Using social networking in your job search is important because: it demonstrates to employers that you are well versed in current internet and social media capabilities it helps you to develop and showcase your "personal brand" or your online profile it connects you to opportunities that are otherwise never made available to job seekers because they aren't posted on job boards it builds your professional networking contacts, which are crucial to your job search it allows you to research industries, companies, and positions of interest it makes you visible to hiring managers, recruiters, and other decision makers  Preparation to the job interview : The aim of this enjoyable training course is to give intensive interview skills training and job interview question & answer practice for you to perform effectively in job interviews and to get the position you deserve. Learning outcomes Learn how to present and sell yourself like a pro Handle difficult interview questions easily and effectively Learn how to sell yourself as the best candidate