Glassbeam Moves SaaS Application to the Cloud for Improved Flexibility and Lower Cost
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Glassbeam Moves SaaS Application to the Cloud for Improved Flexibility and Lower Cost

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Glassbeam moved its entire SaaS infrastructure, its web, parsing, and database servers, from OpSource’s Managed Hosting to the OpSource Cloud seamlessly and without incident.

Glassbeam moved its entire SaaS infrastructure, its web, parsing, and database servers, from OpSource’s Managed Hosting to the OpSource Cloud seamlessly and without incident.

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  • 1. case studyGlassbeam Moves SaaS Application to the Cloudfor Improved Flexibility and Lower Costindustry: Glassbeam Product Intelligence Challenge: Reduce Costs,Technology on Demand Increase Flexibility Glassbeam’s Product Analytics Software- The Glassbeam SaaS solution runscountry: as-a-Service (SaaS) solution provides on a combination of web, parsing,United States manufacturers of storage, server, switch, and database servers. The company’sbusiness challenge: medical equipment, and other devices strength and focus lies in developing and with unprecedented value and information continuously improving its industry-leadingImprove flexibility and lower through a specialised analytics approach on product analytics software. Managingcost of supporting on-demand, product operational data such as log files. an IT infrastructure is not one of its corehigh-performance computing The solution builds a data warehouse, and capabilities. Several years ago Glassbeam(HPC) workloads analyses streams of incoming operational decided to outsource its IT needs tosolution: data from the installed base on a near real- a managed hosting provider. After an time basis. It visually displays a complete extensive evaluation, it choseOutsource hardware procurement picture of customer status, configuration, OpSource Managed Hosting andand resource management to a and usage in views designed for the needs Application Operations.reputable cloud provider of service, support, engineering, sales, R&D Glassbeam was very satisfied with theservices: and marketing organisations. Building an level of service and support that OpSourceMigrate production SaaS equivalent solution in-house could cost delivered over the years, but the ISV feltapplication from hosted physical upwards of one or two million dollars and that running its application on physicalservers to virtual servers on the take many months to deploy. In contrast, servers didn’t offer the degree of flexibilityOpSource Cloud the Glassbeam solution can be deployed needed to scale resources up and down within four to six weeks and for an eighth quickly. Periodically, as often as everyresults: of the cost of building it in-house. three months, Glassbeam clients rolled• Internal efficiencies that The solution is sold to product out new software releases and firmware allow ClearBenefits’ small team manufacturers on an annual updates for their products. This typically to become more productive subscription-based pricing structure changes the data log format, which meant and proactive through a SaaS model. Using Glassbeam, that Glassbeam had to reload all the data• Flexibility to accommodate a manufacturer can: – one, two, or even five terabytes of it. requests, technical and operational Because clients were still using the solution • Provide proactive and predictive during the reload process, this data had expertise, and professional resolution to customer issues, improving deployment of services for to be reloaded in the background without customer retention and lowering support impacting performance. new requests delivery costs• Ability to manage to seasonal • Create new monetised professional peak performance services to advise customers on audit and optimisation services • Aggregate product behaviour across the entire installed base to enhance product quality and get market intelligence for sales and marketing purposes
  • 2. case study | Glassbeam“We are an applications software company. We don’t want to be in the business of hardware procurement and resource management. Outsourcing that to a trusted partner, who is managing that operational complexity, is a huge advantage for us. OpSource is helping us run our business.” Puneet Pandit, President and CEOTo make this process transparent to users, Impact: Lower TCO,Glassbeam created a parallel staging Higher Flexibilityenvironment in which the data could bereparsed on servers commissioned from By moving to the Cloud, GlassbeamOpSource. So CPU-intensive was this has substituted physical servers forprocess that it would require months virtual servers.to complete on four or five servers so “A virtual server costs less than half that ofGlassbeam typically commissioned as many an equivalent physical server,” says Pandit.as 20 servers to complete the job within “Our infrastructure costs are dramaticallya few days. Commissioning that many lower today.”servers in a dedicated Managed Hosting Within a Managed Hosting environmentenvironment could take one week or it could take weeks to commissionmore. Glassbeam needed a hosting new physical servers, depending uponsolution that would provide greater manufacturer lead times. In a Cloudflexibility at lower cost. environment it takes only minutes. “We can scale on the fly,” says Pandit.Solution Furthermore, Glassbeam only has to payIn mid 2010, OpSource (a Dimension for resources when they are needed andData company) introduced Glassbeam’s only for as long as they are needed. PanditPresident and CEO, Puneet Pandit, to sees one more advantage in working withthe OpSource Cloud. OpSource is the OpSource – the ability to easily migrate to aonly enterprise-class cloud Infrastructure- Hybrid Cloud. Glassbeam’s SaaS applicationas-a-Service offering that includes is database-intensive with a lot of I/Ohardware-based security and scalability, between the application and the user. Tocomplete customisation and control, easy ensure the highest level of performanceintegration, 24x7 live support, and 100% for the user, Glassbeam has the flexibilityavailability guaranteed. to move to a Hybrid Cloud model where“There were other cloud hosting providers web and parsing servers would continuein the market, but we already had a good to reside on the OpSource Cloud, whilerelationship with OpSource and they had the database would be run on managedthe cloud, so it was a natural fit for us to physical servers in OpSource’s Managedcontinue the partnership,” says Pandit. Hosting environment.Glassbeam moved its entire SaaS “We are an applications softwareinfrastructure, its web, parsing, and company,” says Pandit. “We don’tdatabase servers, from OpSource’s want to be in the business of hardwareManaged Hosting to the OpSource Cloud procurement and resource management.seamlessly and without incident. Outsourcing to a trusted partner,“The Cloud works well,” says Pandit. OpSource, who is managing operational“We still get the support we need, but complexity, is a huge advantage for us.”at a much lower infrastructure cost withgreater flexibility.”CS / DDMS-0844 / 12/11 © Copyright Dimension Data 2011 For further information visit: www.dimensiondata.com/solutions