case studyAccept Software Selects Dimension Data toDeliver Enterprise-class, High AvailabilitySaaS Applications for Lower ...
case study“Dimension Data took a lot of time to understand our businessand technology issues, which allowed them to become...
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Accept Software Selects Dimension Data to Deliver Enterprise-class, High Availability SaaS Applications for Lower Cost - Case Study

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Accept Software offers an enterprise
product development platform that
technology-driven companies leverage
when deciding which products to bring to
market for the fastest time-to-profit. The
Accept360™ Platform is the only complete,
end-to-end software solution that tightly
links company and product strategy
through ideation, portfolio planning,
roadmaps, requirements management, and
execution. Delivered as a SaaS offering,
the Accept360 suite enables Global 2000
companies to:
• Decide which products to invest in and
what features to build
• Align product planning and execution
with corporate strategy
• Execute confidently by providing
visibility into every stage of the product
development process
• Collaborate with internal and external
customers from ideation, product
strategy and planning through execution
• Execute faster to beat competitors to
market for the fastest time to profit

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Accept Software Selects Dimension Data to Deliver Enterprise-class, High Availability SaaS Applications for Lower Cost - Case Study

  1. 1. case studyAccept Software Selects Dimension Data toDeliver Enterprise-class, High AvailabilitySaaS Applications for Lower Costindustry: Accept Enterprise Product for the hosted software as a SaaS version. By 2006, the company’s business AcceptTechnology Development Solutions Software needed help scaling its operations Accept Software offers an enterprisecountry: to support larger and more security- product development platform that conscious SaaS clients. The companyUnited States technology-driven companies leverage decided that it was time to turn overbusiness challenge: when deciding which products to bring to the SaaS infrastructure management to market for the fastest time-to-profit. The experts and allow Accept to focus moreDeliver enterprise-class software- Accept360™ Platform is the only complete, on developing and marketing its softwareas-a-service (SaaS) to demanding end-to-end software solution that tightly platform. Finding the right managedclients. links company and product strategy hosting services provider was critical to thesolution: through ideation, portfolio planning, future of the company. roadmaps, requirements management, andAppoint a managed hosting provider execution. Delivered as a SaaS offering,with experience in scaling and the Accept360 suite enables Global 2000 Solutionmanaging complex enterprise SaaS Mark Pecoraro, Senior vice President companies to:applications. of SaaS operations at Accept, contacted • Decide which products to invest in andservices: IBM and HP about hosting and managing what features to build Accept’s SaaS infrastructure.Dimension Data Managed Hosting • Align product planning and executionand Application Operations. “I guess they were too big, and we were with corporate strategy just too small. They didn’t seem to wantresults: • Execute confidently by providing our business.”• Enterprise-class SaaS capability at visibility into every stage of the product Undaunted, Pecoraro identified two other reasonable cost with high quality development process managed hosting providers, including of service and availability • Collaborate with internal and external Dimension Data.• Cost of goods sold reduced customers from ideation, product “Both offered many of the same by 40% strategy and planning through execution services,” says Pecoraro. “We had a • Execute faster to beat competitors to unique, single- tenant architecture and market for the fastest time to profit a multi-tenant back-end. Dimension Data took a lot of time to understand Challenge: Deliver Enterprise- our business issues and help us architect a solution that worked. That’s what class SaaS Service to Demanding Dimension Data delivered that set them Clients apart from their competitors.” Founded in 2004, Accept Software Based on its breadth and depth of technical originally offered its Accept360 solution skills, Pecoraro chose Dimension Data to “any way the client wanted it”. Clients provide managed hosting services. The could install and run the application on hosted environment went into production their own infrastructure under a perpetual at the end of 2006. licensing agreement, or they could opt
  2. 2. case study“Dimension Data took a lot of time to understand our businessand technology issues, which allowed them to become a trustedpartner in architecting a solution that worked. What DimensionData delivered set them apart from their competitors.”Mark Pecoraro, Senior Vice President of SaaS Operations “Many other managed hosting or “Dimension Data has become a strategic cloud providers don’t understand the partner, ensuring that we can respond service layer,” Pecoraro said. “We to those prospects and demonstrate our needed a company that knew how to capabilities as an enterprise-class SaaS run SaaS operations. If all you need provider,” says Pecoraro. “Dimension is infrastructure, that’s great; but I Data participates in RFIs, RFPs, and look at SaaS operations as a business security audits. They play a key role activity, not a technical activity, and in consulting with us about what we Dimension Data understands the should do and then executing on that. I business operations of providing high- view Dimension Data as an extension of availability, mission-critical functionality my team.” to our clients.” “With a traditional perpetual softwareIn 2007, Accept made the strategic licence model, the cost of goods solddecision to deliver its solution 100% (COGS) was near nothing, just the costthrough an SaaS model. of the CD and manuals,” says Pecoraro. “Fortuitously, we were already with “In the SaaS world, because it’s a Dimension Data and they were a good service, COGS is significant because all partner to help us build up our SaaS of the operations costs are considered capabilities,” says Pecoraro. “We saw cost of goods sold. Dimension Data has no reason to change providers.” helped us to reduce our COGS, as a percentage of revenue, by 40%.”In 2008, one of the world’s largest financialservices firms expressed interest in Accept’s Availability has been high and consistent.solution. “Over five and a half years, Dimension “That really caused us to raise our game,” Data has delivered at least 99.95% recalls Pecoraro. “We had to put in uptime annually,” says Pecoraro. “That’s business continuity, disaster recovery, a very good record.” lots of security policies and procedures. Pecoraro sums up his experience with It was extremely good that we had Dimension Data this way. Dimension Data as a partner during “They provide Accept with an enterprise- that exercise. If we were on our own, class SaaS capability at reasonable we probably couldn’t have met the cost with high quality of service and contractual requirements.” availability.”Dimension Data ’s expertise in managingcomplex SaaS applications and itsSAS 70 Type II compliance enabled Acceptto close many large deals in the past threeyears.  CS / 09/12 © Copyright Dimension Data 2012 For further information visit: www.dimensiondata.com/solutions

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