Raúl armando castillo
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  • 1. Raúl Armando Castillo Ibarra1 21 calle ¨B¨ 15-23 zona 6 proyecto 4-4. Tel: (502) 5203 3751 / (502) 2270 1314 / (502) 5796 2080 E-mail: raulcast0906@hotmail.com____________________________________________________________________________________________HIGHLIGHTS OF QUALIFICATIONS • Fluently Bilingual - English/Spanish, Organization and Planning Skills. • Over 14 Years of Experience Various Administrational Responsibilities. • Always Willing to Take on New Challenges – Eager to Learn/Train • Capable of Efficiently Solving Problems and Diplomatically Dealing with Customers and getting profits through business. • Extremely Responsible, Creative, Motivated, Reliable and Professional Team Player. • Proven Ability to Work Proficiently Within Fast-Paced/Demanding Environments • Computer Literate - Word, Xcel, SAP, and Internet.EDUCATION:UNIVERSIDAD DE SAN CARLOS DE GUATEMALA, 2001Licenciatura en EconomíaCOLEGIO VANGUARDIA JUVENIL (1983)Perito ContadorCOLEGIO VANGUARDIA JUVENIL (1980)Junior High School.OTHER STUDIES:INSTITUTO GUATEMALTECO AMERICANO (IGA) 2002-2003EMPLOYMENT EXPERIENCE:Wärtsilä Guatemala, S.A.January 2001 – present Process Coordinator January 2007-present: • Perform a variety of support service related functions to ensure assigned department operations run smoothly. • Orders process concerning to Central America customers to be sent to Product Company (Finland- Netherlands).Be continued on page 2.
  • 2. Raúl Armando Castillo_________________________________________________________page 2Employment experience. • Coordination of all orders and quotations through orders Module in SAP. • Responsible for monitoring all customer orders to be on time at site according to their instructions. Logistics Coordinator 2005-2006. • Coordination of Import export process from Guatemala to Central America • Monthly report to financial area concerning to taxes payment for import issues. • On line payments concerning to import shipments from Product Companies. • Coordinate shipments through the bill account named ¨perfeccionamiento de activo¨ SAT when needed. • Areas to be handled under logistics job: Central America and Panama, United States, Finland and Netherlands. BANCO GRANAI Y TOWNSON: 1995-2000: • Central Agency Manager: • Coordinate customer satisfaction and prompt solutions to all their claims and demands concerning to the accounts of all the net works from Guatemala. • Manage all the reimbursements and give proper follow up until payment to the beneficiary was executed. • Coordinate all the main office personal in order to achieve goals and budget estimated for this area. (per year) • Provide of cash through movil units to local net works in order for them to be always dotted of this. • Personal under my charge (22 employees). UNIVERSIDAD DE SAN CARLOS DE GUATEMALA 2000-2002: • Professor of “Recursos Económicos de Centro América” first semester. • Professor of “Técnicas de Investigación Documental” second semester.COURSES:2009 Training for Purchasing SAP (June 2009)2008 Primeros auxilios básicos y Reanimación Cardiopulmonar (RCP 2008) Cruz Roja Guatemalteca Actually first aid brigades in the company.2007 Seminar: Comunicación Efectiva y manejo de Tiempo Grupo consolidado San Salvador Central America2005 Service Sales processing Course “Wârtsila Engines produced in Finland” (Wärtsilä Finland Oy)2005 “CLASE”: Curso de Computaciòn Word y Excel.2004 W32 & W46 Wärtsilä Engines introduction Course “Wärtsilä North America”2004 Certificate of achievement “Dale Carnegie Course”2003 “Gil y Asesores” Combate de incendios y primeros Auxilios.2002 Spare Parts Sales course: Wartsila Netherlands (The Netherlands).2001 Universidad de San Carlos de Guatemala “Elaboración de Medios e Instrumentos De Evaluación de Aprendizaje.”2000 The “7 HABITS” Of Highly Effective People” FRANKLIN COVEY.1998 Creación de una cultura de excelencia en el servicio al cliente (Fundación OG MANDINO)
  • 3. Be continued on page 3.Raúl Armando Castillo_________________________________________________________page 3Honors and AwardsHONORS AND AWARDS2006 Second Place in the Wärtsilä Guatemala, S.A. IMS Contest (Integrated Management System)1998 Premio al “TIGRE DEL AÑO 1998” excelence in customer service. (Banco Granai Y Townson-Agencia Central)1996 Premio al “TIGRE DEL AÑO 1996” excelence in customer service. (Banco Granai Y Townson-Agencia Montúfar)1981-1983: Scholarship for english studies at IGA. (minimun grade 90 points).1978-1983: First place. Academic trayectory. (Colegio Vanguardia Juvenil).SALARY EXPECTED: $ 2,700.00 (TO BE DISCUSSED)
  • 4. Be continued on page 4.Raúl Armando Castillo_________________________________________________________page 4References REFERENCES:Markku AspholmGeneral ManagerWartsila GuatemalaMarkku.aspholm@wartsila.comCell. Phone 5205 3552Manuel Jeréz:Account ManagerWärtsilä Guatemala S.A.Manuel.jerez@wartsila.comCell Phone: 5990 8826.Carlos Eliel Cifuentes :Regional ManagerBanco GYT ContinentalCell Phone: 5513 0750Lic. Edgar Lira:Financial ManagerBanco GYT ContinentalCell. Phone 5510 5688Eddie Albelo:Service ManagerWartsila GuatemalaEddie.albelo@wartsila.comCell. Phone 5703 0766