On October 23rd, 2014, we updated our
By continuing to use LinkedIn’s SlideShare service, you agree to the revised terms, so please take a few minutes to review them.
Mini case studyCustomer discovery path Diane BOUISSOU
The green way is the customer discovery path which be applied for an hotel
Blog « Rslife »E-mail sign upSocial media:Facebook, Twitter Google +Guest comments on Trip advisorNewsletterTheir online booking systemAdress and phone on spot Touch points for the customer engagement in Roger Smith
Isee beautiful pictures on a friend ‘s facebook page about his experience in Villamendoo hotel in MaldivesI go on the website hotel of Villamendoo to see pictures, rooms categories, rates etc. ThenI check guest comments on Trip advisor and GOGOBOT, there are great comments Thus I decide to book my room onlineI write a comment on facebook about itLikely customer discovery path