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Reliance general ins

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  • 1. Introduction to General Insurance Insurance industry has always been a growth-oriented industry globally. On the Indian scene too, the insurance industry has always recorded noticeable growth vis-à-vis other Indian industries. Triton Insurance Co. Ltd. was the first general insurance company to be established in India in 1850, whose shares were mainly held by the British. The first general insurance company to be set up by an Indian was Indian Mercantile Insurance Co. Ltd., which was established in 1907. There emerged many a player on the Indian scene thereafter. The general insurance business was nationalised after the promulgation of General Insurance Business (Nationalisation) Act, 1972. The post-nationalisation general insurance business was undertaken by the General Insurance Corporation of India (GIC) and its 4 subsidiaries: 1. Oriental Insurance Company Limited; 2. New India Assurance Company Limited; 3. National Insurance Company Limited; and 4. United India Insurance Company Limited. Towards the end of 2000, the relation ceased to exist and the four companies are, at present, operating as independent companies. The Life Insurance Corporation (LIC) was established on 01.09.1956 and had been the sole corporation to write the life insurance business in India. The Indian insurance industry saw a new sun when the Insurance Regulatory & Development Authority (IRDA) invited the applications for registration as insurers in August, 2000. With the liberalisation and opening up of the sector to private players, the industry has presented promising prospects for the coming future. The transition has also resulted into introduction of ample opportunities for the professionals including Chartered Accountants. - -- 1
  • 2. The Indian Insurance industry is featured by the attributes:  Low market penetration;  Ever-growing middle class component in population.  Growth of consumer movement with an increasing demand for better insurance products;  Inadequate application of information technology for business.  Adequate fillip from the Government in the form of tax incentives to the insured, etc. The industry formations need to keep vigil on these characteristics of the Indian market and formulate their strategies to entail maximum contribution to the output of the sector. The Indian life and non-life insurance business accounted for merely 0.42 percent of the world's life and non-life business in 1997.The figures of the basic parameters of the industry's performance viz. Insurance Density and Insurance Penetration also are evident of the hitherto existing low-yield Indian market conditions. The term "Insurance Penetration" broadly measures the contribution of the insurance industry in relation to a nation's entire economic productivity. The figure of premium vis-à-vis the GDP of 1999 stood at 0.54 percent for non-life insurance business and 1.39 percent for the life insurance business. The term "Insurance Density" reflects the Insurance purchasing power. The premium per capita in India amounted to US $ 2.40 for non-life insurance and US $ 6.10 for life insurance in 1999 but with the deregulation of the sector, a sea-change in the scene is most likely. - -- 2
  • 3. Important milestones in the general insurance business in India are: 1907: The Indian Mercantile Insurance Ltd. set up- the first company to transact all classes of general insurance business. 1957: General Insurance Council, a wing of the Insurance Association of India, frames a code of conduct for ensuring fair conduct and sound business practices. 1968: The Insurance Act amended to regulate investments and set minimum solvency margins and the Tariff Advisory Committee set up. 1972: The general insurance business in India nationalised through The General Insurance Business (Nationalisation) Act, 1972 with effect from 1st January 1973. 107 insurers amalgamated and grouped into four companies- the National Insurance Company Limited, the New India Assurance Company Limited, the Oriental Insurance Company Ltd. and the United India Insurance Company Ltd. GIC incorporated as a company. Present Scenario The Government of India liberalised the insurance sector in March 2000 with the passage of the Insurance Regulatory and Development Authority (IRDA) Bill, lifting all entry restrictions for private players and allowing foreign players to enter the market with some limits on direct foreign ownership. Under the current guidelines, there is a 26 percent equity cap for foreign partners in an insurance company. There is a proposal to increase this limit to 49 percent. The opening up of the sector is likely to lead to greater spread and deepening of insurance in India and this may also include restructuring and revitalizing of the public sector companies. In the private sector 12 life insurance and 8 general insurance companies have been registered. A host of private Insurance companies operating in both life and non-life segments have started selling their insurance policies since 2001. - -- 3
  • 4. Non-Life Insurance Market In December 2000, the GIC subsidiaries were restructured as independent insurance companies. At the same time, GIC was converted into a national re-insurer. In July 2002, Parliamant passed a bill, delinking the four subsidiaries from GIC. Presently there are 12 general insurance companies with 4 public sector companies and 8 private insurers. Although the public sector companies still dominate the general insurance business, the private players are slowly gaining a foothold. According to estimates, private insurance companies have a 10 percent share of the market, up from 4 percent in 2001. In the first half of 2002, the private companies booked premiums worth Rs 6.34 billion. Most of the new entrants reported losses in the first year of their operation in 2001. With a large capital outlay and long gestation periods, infrastructure projects are fraught with a multitude of risks throughout the development, construction and operation stages. These include risks associated with project implementaion, including geological risks, maintenance, commercial and political risks. Without covering these risks the financial institutions are not willing to commit funds to the sector, especially because the financing of most private projects is on a limited or non- recourse basis. Insurance companies not only provide risk cover to infrastructure projects, they also contribute long-term funds. In fact, insurance companies are an ideal source of long term debt and equity for infrastructure projects. With long term liability, they get a good asset- liability match by investing their funds in such projects. IRDA regulations require insurance companies to invest not less than 15 percent of their funds in infrastructure and social sectors. International Insurance companies also invest their funds in such projects. Insurance costs constitute roughly around 1.2- 2 percent of the total project costs. Under the existing norms, insurance premium payments are treated as part of the fixed costs. Consequently they are treated as pass-through costs for tariff calculations. - -- 4
  • 5. Premium rates of most general insurance policies come under the purview of the government appointed Tariff Advisory Committee. For Projects costing up to Rs 1 Billion, the Tariff Advisory Committee sets the premium rates, for Projects between Rs 1 billion and Rs 15 billion, the rates are set in keeping with the committee's guidelines; and projects above Rs 15 billion are subjected to re-insurance pricing. It is the last segment that has a number of additional products and competitive pricing. Insurance, like project finance, is extended by a consortium. Normally one insurer takes the lead, shouldering about 40-50 per cent of the risk and receiving a proportionate percentage of the premium. The other companies share the remaining risk and premium. The policies are renewed usually on an annual basis through the invitation of bids. Of late, with IPP projects fizzling out, the insurance companies are turning once again to old hands such as NTPC, NHPC and BSES for business. - -- 5
  • 6. Law relating to general insurance The insurance act 1938 was a well thought out legislation and was passed to perform the control of working and activities of the companies carrying on the business relating to life, marine, fire and accident. but the act has seen many amendments since it was passed required from experience in the implementation of the act .in 1963 ,the marine insurance act was passed to regulate the contact of marine insurance .in 1971 the government nationalized the insurance business and passed a general insurance business (nationalization) act in 1972.a provision who made in the 1972 act relating to general insurance (fire , marine, and miscellaneous) business being taken over by the central government. General insurance business (nationalization) act 1972 1. To provide for the acquisition and transfer of share of Indian insurance companies and undertaking of other existing insurers. 2. To serve better the need of the economy by securing the development of general insurance business business in the best interest of the community. 3. To ensure that the operation of the economics system does not result in the concentration of wealth to the common detriment. 4. For the regulation and control of such business and for matters connected there with or incidental there to. - -- 6
  • 7. Dream of, DHIRUBHAI AMBANI Late Dhirubhai Ambani built Reliance from scratch to be in the reckoning for a place in the Global Fortune 500 list. This achievement is even more significant due to the fact, that the entire growth was achieved in an organic manner and in a span of just 25 years. Dhirubhai was not just firmly rooted in traditional Indian values, but was also a quintessentially modern man - the man of the new millennium. This was clearly reflected in his passion for mega-sized projects, the most advanced technology and the highest level of productivity. The corporate philosophy he followed was short simple and succinct - "Think big. Think differently. Think fast. Think ahead. Aim for the best". He inspired the Reliance team to do better than the best - not only in India but also in the world. Dhirubhai Ambani, Founder Chairman of the Reliance Group, had an acute sense that education alone empowers people. He was a great communicator. He communicated to inspire, to guide, to educate and to motivate. It was his vision that Reliance should venture in all spheres of activities and stamp its class in whatever it does, testimony of which is seen today, in the form of its foray in the services sector including Reliance General Insurance Co. Ltd., catering to a wide range of public needs. - -- 7
  • 8. About ANIL DHIRUBHAI AMBANI Regarded as one of the foremost corporate leaders of contemporary India, Anil Dhirubhai Ambani is the Chairman of all listed Group companies, namely: Reliance Communications, Reliance Capital, Reliance Energy and Reliance Natural Resources Limited. Till recently, he also held the post of Vice Chairman and Managing Director in Reliance Industries Limited (RIL), India's largest private sector enterprise. Anil D Ambani joined Reliance in 1983 as Co-Chief Executive Officer, and was centrally involved in every aspect of the company's management over the next 22 years. He is credited with having pioneered a number of path-breaking financial innovations in the Indian capital markets. He spearheaded the country's first forays into the overseas capital markets with international public offerings of global depositary receipts, convertibles and bonds. Starting in 1991, he directed Reliance Industries in its efforts to raise over US$ 2 billion. He also steered the 100-year Yankee bond issue for the company in January 1997. He is a member of: • Wharton Board of Overseers, The Wharton School, USA • Central Advisory Committee, Central Electricity Regulatory Commission • Board of Governors, Indian Institute of Management, Ahmedabad • Board of Governors Indian Institute of Technology, Kanpur In June 2004, he was elected for a six-year term as an independent member of the Rajya Sabha, Upper House of India's Parliament a position he chose to resign voluntarily on March 25, 2006. Awards and Achievements • Conferred the 'CEO of the Year 2004' in the Platts Global Energy Awards • Rated as one of 'India's Most Admired CEOs' for the sixth consecutive year in the Business Barons – TNS Mode opinion poll, 2004 • Conferred 'The Entrepreneur of the Decade Award' by the Bombay Management Association, October 2002 • Awarded the First Wharton Indian Alumni Award by the Wharton India Economic Forum (WIEF) in recognition of his contribution to the establishment of Reliance as a global leader in many of its business areas, December 2001 • Selected by Asiaweek magazine for its list of 'Leaders of the Millennium in Business and Finance' and was introduced as the only 'new hero' in Business and Finance from India, June 1999 - -- 8
  • 9. ABOUT Reliance General Insurance Reliance General Insurance, a Subsidiary of Reliance Capital, is one of the first non- life companies to get the license from the IRDA. RGICL offers an exhaustive range of insurance products that covers most risks including Property, Marine, Casualty and Liability. Reliance General Insurance is the fastest growing private sector general insurance company in India with innovative product offerings and customer service standards that are benchmarked to the best insurance practices in the world. Reliance General Insurance offers a wide range of products for corporate and individual customers. With a focus on customer centric products, multiple distribution channels and technology adoption we aim to capture substantial market share across product lines.  Vision To be an insurer of World Standards and the most preferred choice for clientele at the domestic and global level.  Mission Our Mission is to keep the customer satisfaction as focal point of all our operations, adopt the best international practices in underwriting, claims and customer service, be the most innovative in product development, establish presence all over India, ensure sustained value addition to all stake holders and to uphold Corporate Value & Corporate Governance.  Objectives • Make affordable insurance accessible to all • Keep customer as focal point for all operations • Protect policy holders interests • Adopt best international practices in claims, underwriting and policy servicing • Be the most innovative in product development • Establish Pan India presence - -- 9
  • 10.  Value propositions Risk Evaluation: Provide expertise in risk evaluation and risk mitigation leading to the most appropriate risk transfer solution. Post sales services: Differentiate on service parameters by ensuring prompt and correct documentation& fair, transparent, speedy claims settlement. New products: Introduce innovative products suited to specific market segments Training: Extensive training to the employees involved in underwriting and claims to ensure availability of a varied experienced and competent team to cater to the customer needs. Technology: Use IT as a means to provide for a far superior customer experience in terms of access, speed and simplicity Reinsurance backing: Apart from using capacity of the national reinsurer, establish relationships with the best reinsurers across the world. - -- 10
  • 11. INDIVIDUAL MEDICLAIM INSURANCE POLICY Introduction This policy covers hospitalisation and domiciliary hospitalisation expenses incurred by the Insured (including family members) for illness / disease or accidental injury and shall include hospital charges (room & boarding and operation theatre), fees of surgeon, anesthetist, nurses, cost of medicine, oxygen, blood, cost of appliances like pacemaker, artificial limbs and cost of organs. Scope of Cover  The Policy offers the feature of Third Party Administrator services.  The Policy covers illness / disease or accidental injury leading to expenses of various types referred to above.  Hospitalization expenses and domiciliary hospitalisation expenses referred to above shall be subject to a maximum of the sum insured at inception of the policy.  The Policy covers individuals aged between 5 and 75 years. However, children aged between 3 months and 5 years can be covered if one or both parents are covered concurrently.  Exemption under section 80 (D) of the Income Tax Act, 1961 is presently available for premium paid by cheque.  The Insured is entitled to reimbursement of the cost of medical check-up once at the end of a block of every four underwriting years provided there were no claims reported during the block. The cost so reimbursable shall not exceed an amount equal to 1% of the average sum insured during the block of four underwriting years.  The sum insured under the policy shall be progressively increased by 5% in respect of each claim free year of insurance subject to a maximum accumulation of 10 claim free years of insurance. In the event of a claim under the policy in respect of an Insured Person who has earned any cumulative bonus, the increased sum insured will be - -- 11
  • 12. reduced by 10 % at the time of renewal. However, the basic sum insured will be maintained at all times. Exclusion  The policy will not cover expenses relating to-  Treatment of asthma, chronic nephritis and nephritis syndrome, gastro-enteritis, diabetes mellitus and insipidus, epilepsy, hypertension, influenza, cough and cold, all psychiatric or psychosomatic disorders, pyrexia of unknown origin for less than 10 days, tonsillitis and URTI, arthritis, rheumatism (as far as domiciliary hospitalisation is concerned).  Any treatment relating to any illness / disease already in existence at the time of proposal.  Any disease / injury during first 30 days of commencement of policy (accidental injury is not exclusion).  Treatment of cataract, benign prosthetic hypertrophy, hysterectomy for menorrhagia on fibromyoma, hernia, bydorcele, congenital internal disease, fistula in anus, sinusitis and related disorders during first year of cover.  Vaccination, inoculation, circumcision or change of life or cosmetic or aesthetic treatment, plastic surgery unless necessitated due to accident or as a part of any illness.  Dental treatment or surgery of any kind unless requiring hospitalisation.  Cost of spectacles contact lenses and hearing aids.  Convalescence, general debility. “run-down” condition, sterility, venereal disease, intentional self-injury, use of drugs and and intoxicants.  Any variation of deficiency syndrome or AIDS.  Hospital / nursing home charges not consistent with or incidental to the diagnosis and treatment: vitamins, tonics not forming part of any treatment.  Treatment arising from or traceable to pregnancy or child birth.  Voluntary medical termination of pregnancy within first 12 weeks of confinement.  Nuclear perils and war group of perils.  Naturopathy treatment. - -- 12
  • 13. Contractor’s Plant and Machinery The Policy covers This is an All Risk policy covering sudden and unforeseen physical damage to machinery insured by any cause or peril not specifically excluded under the policy Basis of Sum Insured Current replacement value of the machinery / equipment The Policy does not cover  Vehicles without identification number / individual sum insured  Transit risks from site to site  Machinery breakdown risks, Abandonment  Freezing of coolant or other fluids, defective lubrication, Replaceable parts  Explosion due to steam pressure in I.C engine  Vehicles plying on public roads and liability arising thereof  Hull and machinery of water borne vessels / crafts and Pay loaders on barges  Total and partial immersion in tidal waters  Wear and tear, rusting, Testing for other purposes, War and Nuclear perils  Pe-existing defects at inception  Willful act/negligence of insured, Consequential loss / liability , Inventory loss  Cost of preparing drawings / patterns / core boxes  Cost of alteration, improvement, overhauls, modifications, additions, material changes. Breakage / abrasion of wire or stands of rope / slings of a crane Optional Extensions available to you  Owner's surrounding policy  Clearance and removal of debris  Additional custom duty  Express Freight  Air Freight  Dismantling and shifting to a new location  Escalation Earthquake - -- 13
  • 14. Marine Cargo Insurance The policy covers all types of Cargo in respect of your Imports, Exports and Inland Transits through, Rail, Road, Sea. Air, Government and Private Postal Services etc. The Policy covers • All Risks (except those specifically excluded in the respective clauses attached). Limited form of cover may also be opted depending on your requirements. The Policy does not cover • Loss or damage caused by - Wilful misconduct - Improper packing - Ordinary leakage, wear and tear - Delay - Unseaworthiness - Insolvency of the carriers - War - Strikes - Radioactive contamination - Nuclear perils - -- 14
  • 15. Policy can be extended to cover War and Strikes perils on payment of additional premium. Types of policies • Specific Policy • Open Policy • Open Cover Basis of Valuation • Cost of Cargo. • Freight. • Insurance. • Incidentals as may be agreed. • Duty (at concessional rate of premium). We provide, • Worldwide Claims Survey and Settlement Assistance. • Network of Surveyors all over the country. • Customised and Innovative covers based on your needs. • Incentive for Good Claims experience. • Extensions for multitransit, incidental storage, FOB, • Discounts for Voluntary Higher excess, lesser distance etc. - -- 15
  • 16. PRIVATE CAR COMPREHENSIVE What does the reliance private car insurance policy cover? 1. Vehicle damage a) loss or damage by accident, fire ,lightening,self-ignition,explosion, bulgary b) Riot & strike, malicious act, terrorisms,earthquake, flood ,cyclone. 2. Liability for third party injury /death, third party property and liability to paid driver (as per motor vehicle act). Policy reimburse Vehicle damage actual amount spent for repairs /replacement(as per India motor tariff) damage to tyre(50% of replacement cost) plastic /rubbers part(50% )fiber glass components (30% ) damage to other parts including wooden parts as per India motor tariff Act liability (as per motor vehicle act)  Death or bodily injury to third parties  Death or bodily injury to any person carried in the car ,provided they are not th insured employees and not carried for hire or reward  Third party property damage  All other cost and expenses incredd with company written consent Policy exclude Consequential loss Depreciation,wear and tear Mechanical and electrical break down,failure or breakage When vehicle is used outside the geographical area When used contrary to limitation as to use Driven by a person other than other than the driver stated in drivers clause War perils nuclear perils and drunken driving. - -- 16
  • 17. Fidelity Guarantee The Policy covers financial loss suffered by the Insured as a result of forgery, embezzlement, larceny or fraud/dishonesty or fraudulent conversion of money or money’s worth or goods by the salaried employees handling any goods and / or money with a system of keeping records of all transactions. The policy covers The actual financial loss sustained as a result of the dishonesty/fraudulent act of the employee after adjusting any salary, commission security deposit or any other money standing to the credit. The loss is payable up to the limit specified for the employee. The policy does not pay more than one claim in respect of liability/loss arising out of an individual employee’s acts. The policy does not cover any loss if  Arising out of suppression of fact affecting the risk at the time of effecting the policy.  There is any change in the circumstances or conditions of the said employment without the consent of the company.  More than one claim in respect of any one employee.  Loss arising outside India.  Loss due to non-observance or relaxation of system of checks and precautions.  Loss by an act committed subsequent to an earlier act or dishonesty/fraud and which had come to the notice of the insured/Insured’s representative/supervisor. The policy provides for following extensions • Coverage for group of employees both on named and unnamed (i.e. on cadre/designation) basis with individual limits. • Coverage for group of employees with a floating limit for all the employees or separate limit for all employees in one particular cadre/designation. - -- 17
  • 18. Reliance Travel Care Insurance Policy for Individuals and Families Whether it is a fun-filled trip to Disney land or an enchanting vacation in Switzerland, sharing time with your loved ones on a family vacation are special times which you would cherish forever. To ensure that you and your family are adequately protected if something untoward happens during such precious moments, we have designed a unique Plan which offers coverages against the various aspects of your travel. Key Advantages • Custom made Plans (Platinum, Gold, Silver and Standard) are available for you to choose from, depending on your travel requirements • Comprehensive coverage through various unique benefits like Compassionate Visit, Home Burglary Insurance, Financial Emergency Assistance etc. • Special Senior Citizen Plan available for individuals between 61-70 years of age without any medical test • Coverage of pre-existing ailments and maternity – in case of life threatening situations • Coverage available for sportspersons and trips involving winter/adventurous sports (subject to prior declaration, premium loading and underwriting approval) • Wider durations can be covered – upto 182 days, which is extendable upto 365 days • Automated extensions of Policy in case of medical emergency and evacuation (upto 30 days) and delay of common carrier (upto 7 days) beyond Policy expiry • 24 Hour Emergency Cashless Services offered through Emergency Assistance Service Provider. Medical Contingencies Medical Expenses including transportation and evacuation we take care of emergency medical expenses incurred by you or any of your family members whilst abroad, for any sudden disease, illness, injury or death, with cashless facility. We also reimburse emergency expenses towards medical evacuation to India. We cover the cost of transporting the mortal remains of the deceased back home or the costs towards burial abroad, in case of one’s untimely demise. Dental Care Expenses We cover dental expenses incurred by you or any of your family members for any acute anesthetic treatment of teeth due to an injury. - -- 18
  • 19. Personal Accident We pay compensation if you or any of your family members unfortunately sustain accidental bodily injury during the trip. Accidental Death & Dismemberment - Common Carrier We also pay compensation for permanent disability or loss of life arising due to an accident while riding as a passenger in a common carrier. Daily Allowance in case of Hospitalisation If you or any of your family members is hospitalised for more than 2 days, we provide a daily allowance as compensation. Compassionate Visit We reimburse the return fare for an immediate family member to visit you in the unfortunate event of you being hospitalised for more than seven consecutive days. Personal Possession Contingencies Loss of Passport We reimburse actual expenses incurred for obtaining a duplicate or fresh passport in the event of a loss. Total Loss of Checked Baggage We compensate you for the total loss of your checked-in baggage caused by a common carrier. Delay of Checked Baggage If your checked-in baggage is delayed for more than 12 hours, we reimburse reasonable expenses incurred for the purchase of toiletries, clothing and medication. Time-based Contingencies Trip Delay We reimburse additional expenses if your trip is delayed for more than 12 hours due to airline problems, medical problems, personal employment problems or natural disasters. Trip Cancellation & Interruption If your trip is cancelled or interrupted due to any medical emergency, personal employment problems or natural disaster, we take care of any non-refundable prepaid payments or additional expenses. Missed Connection If you miss your connecting flight due to its delay in arrival by more than 3 hours, we provide compensation to you for all additional expenses incurred. Personal Liability We offer compensation for liability/damages paid to a third party, resulting from death, injury or damage to health or property that is caused involuntarily by you or your family member abroad. - -- 19
  • 20. Financial Emergency Assistance We arrange for emergency cash to be made available to you in case of loss of travel funds due to theft. Hijack Distress Allowance In case of hijack of the common carrier that you or any of your family members is traveling in for more than 12 hours, we pay a special distress allowance. Home Burglary Insurance We cover you against any loss or damage caused by burglary of the contents of your home in India, while you are on your trip abroad. - -- 20
  • 21. Coverage’s Coverage Reliance Standard Reliance Silver Reliance Gold Reliance Platinum Reliance Family Standard Reliance Family Gold Deductibles Medical Expenses including transportation and evacuation 50,000 100,000 250,000 500,000 50,000 100,000 50 Dental Care Expenses 500 500 500 500 500 500 50 Personal Accident 15,000 20,000 25,000 30,000 15,000 25,000 Nil AD & D - Common Carrier 2,500 2,500 5,000 5000 2,500 2500 Nil Daily Allowance in case of Hospitalisation 25 per day (5 days max) 25 per day (6 days max) 25 per day (7 days max) 25 per day (5 days max) 25 per day (7 days max) 2 days Compassionate Visit Return Fare for any one accompanying person - spouse / child / family doctor Return Fare for any one accompanying person - spouse / child / family doctor Return Fare for any one accompanying person - spouse / child / family doctor Return Fare for any one accompanying person - spouse / child / family doctor Return Fare for any one accompanying person - spouse / child / family doctor Return Fare for any one accompanying person - spouse / child / family doctor Loss of Passport 300 300 300 300 300 300 25 Total Loss of Checked Baggage* 500 1,000 1,200 1,500 500 1,000 Nil Delay of Checked Baggage 100 100 100 100 100 100 12 Hours Trip Delay 25 per day (6 days max) 50 per day (6 days max) 60 per day (6 days max) 25 per day (5 days max) 50 per day (7 days max) 12 Hours Missed Connection 200 300 500 300 Nil Personal Liability 50,000 100,000 200,000 250,000 100,000 100,000 - -- 21
  • 22. Financial Emergency Assistance 300 300 300 500 600 Nil Hijack Distress Allowance 50 per day (7 days max) 75 per day (7 days max) 125 per day (7 days max) 50 per day (7 days max) 75 per day (7 days max) 12 Hours Home Burglary Insurance (Amount in Indian Rs) 1,000 2,000 3,000 1,000 2,000 Special Conditions (limit of liability)** Any One Illness 12,000 13,500 15,000 17,500 Any One Accident 20,000 25,000 30,000 35,000 Exclusions under the Policy At Reliance General Insurance, we would like things to be as transparent as possible. To ensure that you do not face any misunderstanding when you make a claim, we would like you to know some of the major exclusions under the Policy. 1. Medical expenses towards treatment of any pre-existing illness (unless of life threatening nature), pregnancy or complications related to the same (unless of life threatning nature), suicide, self inflicted injury or illness, mental disorder, anxiety, stress or depression, venereal disease, alcohol/drug abuse, dangerous sports, HIV/AIDS etc will not be payable. 2. No claim will be paid if you or any of your family members. • Is traveling against the advice of a Physician • Is receiving or on a waiting list for specified medical treatment declared in the Physician's report or certificate • Is traveling for the purpose of obtaining treatment • Has received a terminal prognosis for a medical condition 3. Theft or loss of passport when left unattended or not informed to Police authorities. 4. In case of loss of checked baggage, no partial loss or damage shall become payable. 5. War or Nuclear perils. - -- 22
  • 23. Reliance Travel Care Insurance Policy for Students Just like academics, insurance is all about preparation. As you get ready to travel abroad for higher education, Reliance General Insurance would like to prepare you to face any unforeseen circumstance, leaving your worries behind. When studying abroad, the last thing you need to worry about is a financial crisis. To make it easier for you to deal with such situations, we have designed a unique Plan, which covers you against contingencies that might come your way abroad. Key Advantages • Custom made Plans (Platinum, Gold, Silver, Standard and Basic) available for students to choose from depending on his/her and the university’s requirements • Comprehensive coverage through various unique benefits like Bail Bond, Study Interruption, Sponsor Protection etc • A special Basic Plan offering only non-medical benefits • Coverage of Pre-existing Ailments - in case of life threatening situations • Policy can be taken upto a period of 2 years • Extensive coverage catering to the requirements of various universities abroad – all this and more at a very affordable cost compared to taking health insurance overseas • Two way compassionate visit benefit to ensure that you are by the side of your loved ones in times of an emergency • Automated extensions of Policy in case of medical emergency and evacuation (upto 30 days) and delay of common carrier (upto 7 days) beyond Policy expiry • 24 Hour Emergency Cashless Services offered through Emergency Assistance Service Provider Medical contingencies Medical Expenses including transportation and evacuation. We take care of all your emergency medical expenses incurred, whilst abroad, for any sudden disease, illness, injury or death, with cashless facility. We also reimburse emergency expenses towards medical evacuation to India. We cover the cost of transporting the mortal remains of the deceased back home or the costs towards burial abroad, in case of one’s untimely demise. Dental Care Expenses We cover your dental expenses for any acute anesthetic treatment of teeth due to an injury. Personal accident We pay compensation if you unfortunately sustain accidental bodily injury during the trip. - -- 23
  • 24. Accidental Death & Dismemberment- Common Carrier We also pay compensation for permanent disability and loss of life arising out of an accident while riding as a passenger in a common carrier. Two Way Compassionate Visits We reimburse the return fare for an immediate family member to visit you or you to visit your family member in case of hospitalisation for more than seven consecutive days. Personal possession contingencies Loss of passport We reimburse actual expenses incurred for obtaining a duplicate or fresh passport in the event of a loss. Total loss of checked baggage We compensate you for the total loss of your checked-in baggage caused by a carrier. Unforeseen event contingencies Personal liability We offer compensation for liability/damages paid to a third party, resulting from death, injury or damage to health or property that is caused involuntarily by you. Bail bond We arrange to pay the bail amount to the appropriate authority/court, on your behalf if you have been arrested or detained by Police or Judicial authorities for any bailable offence whilst abroad. Study interruption If your education abroad has been interrupted on account of a medical condition, we reimburse the current semester fee already paid. Sponsor protection In case the sponsor, who is taking care of your tuition fees is injured resulting in his demise, we reimburse the tuition fees. - -- 24
  • 25. Coverages Coverage Reliance Basic Reliance Silver Relianc e Standa rd Reliance Gold Reliance Platinum Deductibles Medical Expenses including transportation and evacuation 50,000 100,000 250,000 500,000 50 Dental Care Expenses 500 500 500 500 50 Personal Accident 25000 25000 25000 25000 25000 Nil AD & D - Common Carrier 2500 2500 2500 2500 Nil 2way Compassionate Visit 7500 7500 7500 7500 7500 Nil Loss of Passport 100 100 100 200 200 25 Total Loss of Checked Baggage* 1000 1000 1000 1000 1000 100 Personal Liability 10000 10000 10000 15000 15000 200 Bail Bond 1000 500 1000 5000 5000 50 Study Interruption 10,000 10,000 10,000 10,000 10,000 Nil Sponsor Protection 10,000 10,000 10,000 10,000 10,000 Nil - -- 25
  • 26. Exclusions under the Policy At Reliance General Insurance, we would like things to be as transparent as possible. To ensure that you do not face any misunderstanding when you make a claim, we would like you to know some of the major exclusions under the Policy. 1. Medical expenses towards treatment of any pre-existing illness (unless of life threatening nature), suicide, self inflicted injury or illness, mental disorder, anxiety, stress or depression, venereal disease, alcohol/drug abuse, dangerous sports, HIV/AIDS etc will not be payable 2. No claim will be paid if the Insured Student. • Is traveling against the advice of a Physician • Is receiving or on a waiting list for specified medical treatment declared in the Physician's report or certificate • Is traveling for the purpose of obtaining treatment • Has received a terminal prognosis for a medical condition 3. Theft or loss of passport when left unattended or not informed to Police authorities 4. In case of loss of checked baggage, no partial loss or damage shall become payable 5. War or Nuclear perils - -- 26
  • 27. Health insurance claims How to submit your claim with TPA for processing and reimbursement. Step 1. Please collect all documents Step 2. Please fill up the claim form provided to you fully. Step 3. Within 7 days after discharge, please lodge your claim with TPA local branch for processing. Please note, when lodging your claim with TPA, please make sure that the documents are sent as per the check list mentioned below: Document Check list for Health & Critical illness: Hospitalization / Day Care Treatment • First prescription of doctor with commencement date of the symptom of disease. • Treatment papers along with doctors prescriptions • Investigation reports (X-ray/Scan/ECG, Laboratory etc) • Original medical bills and receipt of Hospital, doctors, medical shops, Diagnostic centre etc supported by Doctor’s advice. • Hospital discharge card. • Copy of FIR (if any in case of accident). Critical Illness Claims • Claim form duly completed. • Original Specialist Doctor’s certificate confirming the diagnosis and when the symptoms first occurred. • Relevant Investigation reports (Radiology, Pathology etc) confirming the diagnosis. • Hospital admission & discharge card / certificate Domiciliary Hospitalisation • First prescription of doctor with commencement date of the symptom of disease. • Treatment papers along with doctors prescriptions • Investigation reports (X-ray/Scan/ECG, Laboratory etc) - -- 27
  • 28. • Original medical bills and receipt of doctors, medical shops, Diagnostic centre etc supported by Doctor’s advice. • Copy of FIR (if any in case of accident). • Certificate from attending Doctor / Physician stating the condition of the patient is not permissible for him / her to be removed to Hospital/Nursing Home or documentary proof of lack of accommodation in hospital/nursing home. FREQUENTLY ASKED QUESTIONS: 1. Are there any charges by the hospital, which are not reimbursable and hence have to be paid by me even after “Cashless Service” has been authorized for treatment in the network hospitals? Ans: Yes. There are quite a few charges, which are not reimbursable and have to be paid by you even though you have been authorized for “Cashless Service” at the Network Hospitals. Some of those charges are enumerated below: • Registration/Admission Charges. • Attendant/Visitor pass charges. • Service charges not forming a part of the room rent. • Charges for TV, Laundry etc. • Telephone/Fax charges. • Food and Beverages for attendants and visitors. • Toiletries etc. • Stationery, Xerox or certifying charges 2. Does denial of cashless facility mean final denial of the claim? Ans: “Cashless Service” may be denied in some of the situations as listed below. • In case of any doubt in the policy terms with respect to the present ailment. • If the information sent to TPA is insufficient to confirm coverage. • The ailment/condition etc. not being covered under the policy. • If the request for preauthorization is not received by TPA in time. However, denial does not mean denial of treatment and does not prevent you in any way prevent you from seeking necessary medical attention or hospitalization. Hence, you may please submit the claim documents on reimbursement basis after the completion of treatment. Upon receipt of the complete documents we shall let you know the final decision based on terms and condition of the Policy. 3. Can Reliance facilitate me with cashless in Non-netwrok hospital, in case I cannot take admission in Network hospital due to some reason? Ans: In such case, we would request you to please notify as soon as possible with full details of the hospital where you will be admitted along with disease, estimate cost, tentative date of hospitalization, tentative duration of hospitalization. We shall try to facilitate you with cashless, if the non-network hospital accepts the authorization from us or else our services will be restricted to claim processing on reimbursement basis only. - -- 28
  • 29. ENGINEERING INSURANCE CLAIMS As soon as a claim occurs, please intimate immediately to Rel Regional Office. Rel claims officials will be happy to help you with the claim procedure. Details of Regional offices can be found in RGICL Office locator. Following information needs to be furnished by you while intimating a claim: 1. Your Contact Numbers 2. Policy Number 3. Name of Insured person, 4. Date & Time of accident, 5. Location of Loss, 6. Brief description on how the accident took place, 7. Extent of loss 8. Place & contact details of the Insured Person (in case person intimating the claim is other than the insured person. IMMEDIATE ACTION AFTER LOSS • Ensure that all the steps have been taken to minimize the extent of loss or damage. • In case of loss or damage by fire, inform the Fire Brigade and co-operate with them but don’t forget to; • Obtain Fire Brigade Report and bill for fire fighting expenses, because these expenses are payable under the policy. • Intimate the insurance company with a rough estimate of loss as early as possible. • The insurance company will not be liable for any loss or damage, if the same is not intimated to them within 14 days. • In case of damage due to natural calamities like storm, floods, lightning, obtain the meteorological report for the weather broadcast at the time of disaster. • Furnish all information and documentary evidence as the insurance company may require. • In case of loss or damage due to theft or burglary, inform the police authorities. • You may proceed with the repair of any minor damage not exceeding Rs 5000/-. If damages exceed Rs 5000/-, a representative of the insurance company shall inspect the loss or damage before any repairs or alternations are effected. • Preserve the parts affected and make them available for inspection by a representative or surveyor appointed by the insurance company. • The Salvage materials should be disposed off at best available prices which will help in minimizing your loss to a certain extent. • In case of loss or damage to third party, you may forward immediately any notice of claim received from a third party without admitting liability. You should not offer, admit, compromise or promise any payment to third party without the consent of the insurance company in writing. - -- 29
  • 30. a) Erection All Risk Insurance • Claim form duly filled and signed • Original Repair Bills with receipt. • The amount of loss: Detailed claim bills with necessary bills/vouchers like bill for repairs/ replacement/ original invoice/ bill of entry. • Photographs if arranged Fire Brigade Report • Repair agency’s report detailing their findings on Cause and the repair procedure suggested • Departmental Note on incident and repairs to be undertaken • Specification of Repair form filled by the repairer b) Contractors All Risks Insurance • Claim Form duly filled in & signed. • Record of Labour involved in activities related to claim. • Inventory of Loss. • Abstract of relevant portion of Running Account Bill • Original Repair Bills with receipt. • Photographs if arranged. c) Machinery Loss of Profits Insurance Policy • Claim Form duly filled in & signed. • Books of Accounts. • Record of Labour involved in activities related to claim. • Details of Savings effected in Standing Charges. • Claim Bill. • Details of Increased Cost of Working. • Details of Trends of Business. d) Marine Cum Erection All Risks Insurance Policy • Claim Form duly filled in & signed. • Record of Labour involved in activities related to claim. • Inventory of Loss. • Original Repair Bills with receipt. • Photographs if arranged. • Makers report detailing Extent of Loss, Cause and suggested repair procedure. e) Boiler & Pressure Vessel Insurance Policy • Claim Form duly filled in & signed. • Original Repair Bills with receipt. • Details of Third party Claims. • Photographs if arranged. • Boiler Inspectorate’s report. - -- 30
  • 31. f) Electronic Equipment Insurance Policy • Claim Form duly filled in & signed. • Original Repair Bills with receipt. • Photographs if arranged. • AMC/Repair agency’s report detailing Extent of damage , Cause and suggested repair procedure. • Report filed by the AMC in the visit immediately preceding the Loss Date. - -- 31
  • 32. Motor claims As soon as a claim occurs, Following information needs to be furnished by you while intimating a claim: 1. Your Contact Numbers 2. Policy Number 3. Name of Insured person, 4. Date & Time of accident, 5. Vehicle number 6. Make and Model, 7. Location of Loss, 8. Garage Name with contact details 9. Brief description on how the accident took place, 10. Extent of loss 11. Place & contact details of the Insured Person if the person intimating the claim is not insured. Claim Procedure: Claims are broadly of three types: • Own damage Claims • Theft claims. • Third party Claim - -- 32
  • 33. MARINE INSURANCE CLAIMS Following information needs to be furnished by you while intimating a claim: 1. Your Contact Numbers 2. Policy Number 3. Name of Insured person, 4. Date & Time of accident, 5. Location of Loss, 6. Brief description on how the accident took place, 7. Extent of loss 8. Place & contact details of the Insured Person (in case person intimating the claim is other than the insured person. IMMEDIATE ACTION AFTER LOSS: • Intimate the insurance company immediately, with a rough estimate of the loss to their nearest office or overseas agents mentioned in the policy and also obtain a claim form. • Ensure that all the rights of recovery against carriers, bailees or other third parties are preserved and exercised. • In case of Carriage by Sea, you should send an application for survey to the Shipping Company (ship survey) within 3 days of taking delivery. • Obtain damage certificate/open delivery certificate/landing remarks certificate from carriers/ port trust/ airlines/ transporter etc. • In case of damage due to natural calamities like storm, floods, lightning, obtain the meteorological report for the weather broadcast at the time of disaster. • Do not dispose the Salvge until advised by the surveyor or Insurance Company. CLAIM PROCEDURE In Marine Insurance claims, all the documents of the claim is to be submitted to the insurance company. The documents should be submitted in original. Wherever original documents are not available second copy / printed copy may be accepted but photocopies are not acceptable. The documents are to be submitted preferably in one lot and within reasonable time limit of occurrence of the claim and under all circumstances before claim becomes time barred against carrier etc. The following is a list of claim documents, which is generally required for any marine claim. The insurance company may ask depending upon the nature of claim other additional documents. - -- 33
  • 34. A. OCEAN TRANSIT: Basic Documents Required: • Claim Form duly filled in & signed. • Original Policy /Certificate. • Short Landing Certificate /Landed But Missing Cargo/Damage Certificate (as applicable). • Suppliers Invoice. • Packing List. • Quadruplicate copy of Bill of Entry. • Steamer Survey report in original.(if arranged) • Copy of Claim Notice served on Carrier/Port authorities along with postal acknowledgement card. • Copy of correspondence with the carrier/Port authorities/Customs authorities. • Copies of Correspondence exchanged with the suppliers (reply from suppliers is a must)in connection with short packing (if applicable). • Lost Overboard Certificate from the Port Trust countersigned by the master of the vessel or steamer agents (in respect of Loss Over Board /Sling Losses). • Original Repair Bills with receipt/Proforma Invoice for value of items lost/damaged. • Copy of Application filed with Customs for refund of Duty (if applicable). • Photographs if arranged. • Letter of Subrogation cum special power of Attorney. B. INLAND TRANSIT (RAIL) Basic Documents Required: • Claim Form duly filled in & signed. • Original Policy /Certificate. • Open delivery Certificate or copy of application for open delivery, Reply received from the Railways refusing open delivery, Copy of the letter of protest sent to Railways with the acknowledgement thereto and certified extract of the remarks made in the station delivery or complaints book. • Suppliers Invoice. • Packing List. • Copy of Claim Notice served on Railway along with postal acknowledgement card. • Copy of correspondence with the Railways. • Copies of Correspondence exchanged with the suppliers(reply from suppliers is a must) in connection with short packing (if applicable) • Original Railway Receipt. • Original Repair Bills with receipt/Proforma Invoice for value of items lost/damaged. • Photographs if arranged. • Letter of Subrogation cum special power of Attorney. - -- 34
  • 35. C. INLAND TRANSIT (ROAD) Basic Documents Required: • Claim Form duly filled in & signed. • Original Policy /Certificate. • Original Open delivery certificate or copy of notice given to carriers advising about survey, protest made to them (for Packages delivered apparently in damaged condition). • Suppliers Invoice. • Packing list. • Copy of Claim Notice served on carriers along with postal acknowledgement card. • Copy of correspondence exchanged with the carriers. • Copies of correspondence exchanged with the suppliers (reply from suppliers is a must) in connection with short packing (for short receipt claims). • Original Non Delivery Certificate (for Non Delivery Claims) • Original Repair Bills with receipt / proforma invoice for value of items lost/damaged. • Photographs if arranged. • Letter of Subrogation cum Special Power of Attorney. D. AIR TRANSIT Basic Documents Required: • Claim Form duly filled in & signed. • Original Policy /Certificate. • Original Airway Bill. • Quadruplicate copy of bill of Entry. • Suppliers Invoice. • Packing list. • Copy of Claim Notice served on carriers along with postal acknowledgement card. • Copy of correspondence exchanged with the carriers. • Copies of correspondence exchanged with the suppliers (reply from suppliers is a must) in connection with short packing (for short receipt claims). • Original Non Delivery Certificate (for Non Delivery Claims) • Original Short Delivery Certificate (for Short Delivery Claims) • Copy of application filed with Customs for refund of Duty. • Original Repair Bills with receipt / proforma invoice for value of items lost/damaged. • Photographs if arranged. • Letter of Subrogation cum Special Power of Attorney. - -- 35
  • 36. E. POSTAL TRANSITS Basic Documents Required: • Claim Form duly filled in & signed. • Original Policy /Certificate. • Original Post Parcel Receipt. • Suppliers Invoice. • Copy of Claim Notice served on Postal Authorities along with postal acknowledgement card. • Copy of correspondence exchanged with the Postal authorities. • Original Non Delivery Certificate (for Non Delivery Claims) • Original Short Delivery Certificate (for Short Delivery Claims) • Original certificate of damage /loss issued by the postal authorities(for Shortage/Damage Claims). • Letter of Subrogation cum Special Power of Attorney. For claims under Duty and Increased Value Policies (imports) following additional documents are required • Customs Examination Certificate. • Cargo insurance company’s claim settlement letter. • Customs Duty Refund Application. • Acknowledgement for Customs Duty Refund. • Proof of Market value (increased value claim). - -- 36
  • 37. General insurance grows 23% in Q1, Reliance leads way The general insurance industry grew by 23% in the first quarter of this fiscal, as private players continue their impressive performance with Reliance General emerging as the fastest growing company. The 12 non-life insurers collected Rs 6,629 crore in premium during April-June ’06-07, compared to Rs 5,372 crore collected in the same period a year ago, according to data compiled by regulator IRDA. The eight private players’ increased their premium income by 60% to increase market share to 34% while four public sector players saw 10% growth in business leading to a further decline in market share. By logging 244% growth in April-June, Reliance General has turned out to be a fast-growing insurer. With tariffs set to be dismantled from January next year, private players are likely to further consolidate and increase market share through their price negotiating skills. Market leader New India Assurance grew premium collection by 16% at Rs 1,360 crore, but conceeded some ground as its market share fell to 20.51% from 21.74% in the year-ago period. New Delhi-based Oriental Insurance was at the second spot after it increased premium income by 10% at Rs 1,034 crore and cornered a market pie of 15.6%. United India Insurance grew business by 8.5% at Rs 971 crore and had a market share of 14.64%. National Insurance saw a flat growth to collect Rs 970 crore in premium and 14.63% of the market. Top private player ICICI Lombard clocked 92% growth in premium collection at Rs 813 crore and had a market share of 12.27%. Given its consistent growth rate of around 100 per cent, ICICI Lombard may overtake a few of the four established players - NIA, OIC, UII and NIC —this fiscal. Bajaj Allianz General Insurance saw 41% growth in premium collection and a market pie of 6.78%, followed by Iffco-Tokio which collected Rs 364.5 crore and a market share of 5.49%. Tata AIG collected Rs 222 crore (3.35%), Reliance General Rs 164 crore (2.47%) and Royal Sundaram Rs 155 crore (2.34%). Cholamandalam collected Rs 79 crore in premium while HDFC Chubb mopped up Rs 44 crore in the April-June period. - -- 37
  • 38. MARKET SHARE OF RELIANCE WITH OTHERS General Insurance sector grows 30 percent - -- 38 Name 0f the company Premium collected (in crore) % of market share New India Assurance 1360 20.51 Oriental Insurance 1034 15.6 United India Insurance 971 14.64 National Insurance 970 14.63 ICICI Lombard 831 12.27 Bajaj Allianz General Insurance 452.5 6.78 Iffco-Tokio 364.5 5.49 Tata AIG 222 3.35 Reliance General 164 2.47 Royal Sundaram 155 2.34 Cholamandalam 79 1.19 HDFC 44 0.66 New India Assurance Oriental Insurance United India Insurance National Insurance ICICI Lombard Bajaj Allianz General Insurance Iffco-Tokio Tata AIG Reliance General Royal Sundaram Cholamandalam HDFC
  • 39. Mumbai, December 17, 2006 The private sector is looking at achieving supremacy in the country's general insurance space with an above-average growth rate of 66 percent in November. The overall general insurance industry registered an annual growth rate of 30 percent last month, while taking the total industry size to Rs 2,021 crore, the latest data available with market regulator IRDA shows. The private sector expanded its market share to 35 percent last month, from 27 percent a year ago. However, the public sector retained its leadership position despite a drop in its market share to 65 percent at the end of November. While New India Insurance retained its position as the country's largest general insurance player, Reliance General, the general insurance arm of the Anil Dhirubhai Ambani Group, toppled Tata AIG as the fourth largest private player. ICICI Lombard maintained its numero no position in the private sector, followed by Bajaj Allianz and Iffco Tokio at the second and third positions. The top three public sector players were New India Insurance, National Insurance and United India Insurance last month. Reliance General has also emerged as the fastest growing private player with a year-over-year growth of 543 percent to touch business volume of Rs 75 crore last month. - -- 39
  • 40. - -- 40
  • 41. MARKET GROWTH OF RELIANCE WITH OTHERS - -- 41 Name 0f the company Premium collected growth (in crore) New India Assurance 3714.04 8.57 Oriental Insurance 2970.33 13.17 United India Insurance 2628.76 11.53 National Insurance 2746.2 5.22 ICICI Lombard 2326.54 90.34 Bajaj Allianz General Insurance 1307.5 35.73 Iffco-Tokio 893.76 41.82 Tata AIG 569.65 30.29 Reliance General 611.1 448.42 Royal Sundaram 437.82 34.06 Cholamandalam 229.59 30.14 HDFC 141.93 -0.66 New India Assurance Oriental Insurance United India Insurance National Insurance ICICI Lombard Bajaj Allianz General Insurance Iffco-Tokio Tata AIG Reliance General Royal Sundaram Cholamandalam HDFC New India Assurance Oriental Insurance United India Insurance National Insurance ICICI Lombard Bajaj Allianz General Insurance Iffco-Tokio Tata AIG Reliance General Royal Sundaram Cholamandalam HDFC
  • 42. SHRI CHINAI COLLEGE OF COMMERCE & ECONOMICS Name: __________________________________________ Designation: Survey for Reliance General Insurance 1. Are you aware of Rel.general insurance? Yes No 2. Do you have general insurance policy? Yes No If yes then which one: If no why 3. Which type of company does you prefers? Private Public 4. For what reason you buy general insurance ? Security Benefit 5. Your views on reliance general insurance( Rank 1-10)? A) Level of satisfaction of the schemes? B) Quality service provided? C) Agent & customer relationship? 6. Any suggestion on rel.gen.insurance? Professor Guide Prepared By – ___________________ kavin Mehta ,TYBBI Roll no 21 - -- 42
  • 43. SURVEY REPORT Q.1 Awareness of Reliance general insurance? Q .Reason for buying general insurance? - -- 43 Yes 45 No 55 Security 65 Benefit 35 0 10 20 30 40 50 60 Yes No Series1 Security Benefit
  • 44. Q.views on rel. general insurance? Report views: As per the survey made on the collective questions the following raw data has collected, 1) The awareness of the goodwill of reliance industry is waste, but in case of reliance general insurance is very low ,from the collective samples the data given was the only 45% are aware to general insurance were as 55% are still not aware of the general insurance So, reliance has to promote the general insurance company in the market to get more shatre . - -- 44 Satisfaction 8 Quality 7 Agent relation 9 0 5 10 Saticsfaction Quality Agent relation
  • 45. 2) The reason that are shown by the samples for buying insurance is more for security then benefit, so the marketing aspect of the reliance general insurance should give more stress on marketing their products. 3) as per sample selected to know the reliance general insurance services are they satisfied with products ,agent relation and the quality of the work done by insurance all have given good rating to the reliance which can seen above …. - -- 45
  • 46. RELAINCE INTREST If you value it, relaince can insure it. Reliance core position stems from this belief, which translates into a range of general insurance products. along with reliance products, reliance superior service offerings like risk evaluation ,easy documentation and speedy settlements of claims are designed to suit the varying needs of our individual and corporate customers. with an increased focus on customer –centric products ,multiple distribution channels and technology, reliance general insurance aims to increase its focus on the retail sector. Reliance general insurance is a subsidiary of reliance capital .reliance capital is one of India’s leading and fastest growing private sector financial service companies ,and rank among the top 3 private sector financial service and banking companies ,in term of net worth .reliance capital has interests in assets management and mutual fund, life and general insurance, private equity and propriety investments, stock broking and other activities in financial services. Some of reliance other products ⇒Medical policy ⇒House holders package policy ⇒Overseas travel care policy ⇒Personal accident policy ⇒Shopkeepers package policy ⇒Office package policy ⇒Commercial care policy ⇒Industry care policy. - -- 46
  • 47. Bibliography  Books Reliance different broachers Reliance annual report  WEBSITE  WWW.IRDA.COM  WWW.reliancegeneral.co.in.  WWW.relaince.com  WWW.indiainfoline.com  WWW.etintellegence.com  www.insurance.com - -- 47

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