Listening Skill

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It is a type of soft skill.

It is a type of soft skill.

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Transcript

  • 1. Listening skills
    • Presented by
    • Dewasish ghoshal
    • PGDM(A),
    • NAARM,Hyderabad
  • 2. What is listening?
    • Listening is accurate perception of what is being communicated.
    • It is an art of separating fact from statement and accusation
    • Listening process
    • 1.Selection
    • 2.Reception
    • 3.Understanding
    • 4.Responding
  • 3.
    • Why You Need Good Listening Skills ?
    • Good listening skills make workers more productive. The ability to listen carefully will allow you to:
    • Better understand assignments and what is expected of you;
    • Build rapport with co-workers, bosses, and clients;
    • Show support;
    • Work better in a team-based environment;
    • Resolve problems with customers, co-workers, and bosses;
    • Answer questions; and
    • find underlying meanings in what others.
  • 4.  
  • 5. Four barriers for listening
    • Polyphonic thinking
    • Distractions
    • Our own frame of reference
    • Others playing roles
    2 3 4 1
  • 6. How to improve listening skills
    • 1.Come to class well rested and energized
    • 2.Be prepared for class.
    • 3.Move to the front or “energy zone” of the professor.
    • 4.Focus your attention on what speaker is saying
    • 5.Evaluate what you hear
    • 6.Take great notes .
  • 7. Follow CUE be a better listener in three steps
    • 1.Concentrate a. By positioning your body towards speaker
    • b. eye contact
    • c. attentive posture
    • 2. Understand
    • 3. Encourage
  • 8.  
  • 9. Thank you