Listening Skill

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It is a type of soft skill.

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Listening Skill

  1. 1. Listening skills <ul><li>Presented by </li></ul><ul><li>Dewasish ghoshal </li></ul><ul><li>PGDM(A), </li></ul><ul><li>NAARM,Hyderabad </li></ul>
  2. 2. What is listening? <ul><li>Listening is accurate perception of what is being communicated. </li></ul><ul><li>It is an art of separating fact from statement and accusation </li></ul><ul><li>Listening process </li></ul><ul><li>1.Selection </li></ul><ul><li>2.Reception </li></ul><ul><li>3.Understanding </li></ul><ul><li>4.Responding </li></ul>
  3. 3. <ul><li>Why You Need Good Listening Skills ? </li></ul><ul><li>Good listening skills make workers more productive. The ability to listen carefully will allow you to: </li></ul><ul><li>Better understand assignments and what is expected of you; </li></ul><ul><li>Build rapport with co-workers, bosses, and clients; </li></ul><ul><li>Show support; </li></ul><ul><li>Work better in a team-based environment; </li></ul><ul><li>Resolve problems with customers, co-workers, and bosses; </li></ul><ul><li>Answer questions; and </li></ul><ul><li>find underlying meanings in what others. </li></ul>
  4. 5. Four barriers for listening <ul><li>Polyphonic thinking </li></ul><ul><li>Distractions </li></ul><ul><li>Our own frame of reference </li></ul><ul><li>Others playing roles </li></ul>2 3 4 1
  5. 6. How to improve listening skills <ul><li>1.Come to class well rested and energized </li></ul><ul><li>2.Be prepared for class. </li></ul><ul><li>3.Move to the front or “energy zone” of the professor. </li></ul><ul><li>4.Focus your attention on what speaker is saying </li></ul><ul><li>5.Evaluate what you hear </li></ul><ul><li>6.Take great notes . </li></ul>
  6. 7. Follow CUE be a better listener in three steps <ul><li>1.Concentrate a. By positioning your body towards speaker </li></ul><ul><li>b. eye contact </li></ul><ul><li>c. attentive posture </li></ul><ul><li>2. Understand </li></ul><ul><li>3. Encourage </li></ul>
  7. 9. Thank you

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