Why TinderBox Moved to Desk.com and the Salesforce1 Platform
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Why TinderBox Moved to Desk.com and the Salesforce1 Platform



Learn how TinderBox leveraged Salesforce.com's social, mobile and cloud technologies to become a Customer Company and grow on the Salesforce1 Platform.

Learn how TinderBox leveraged Salesforce.com's social, mobile and cloud technologies to become a Customer Company and grow on the Salesforce1 Platform.



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Why TinderBox Moved to Desk.com and the Salesforce1 Platform Why TinderBox Moved to Desk.com and the Salesforce1 Platform Presentation Transcript

  • Why TinderBox Moved to Desk.com and the Salesforce1 Platform
  • Presenters Amanda Lester Marketing Comms Specialist TinderBox @ACLester12 Jesse Kurth Director of Client Success TinderBox @JKurth Tony Kavanagh Desk.com Marketing @TK_SF
  • Agenda •  Introduction (5 mins) •  Why TinderBox Moved to Desk.com and the Salesforce1 Platform (15 mins) •  Q & A (5 mins) •  Demo of Desk.com’s Business Insights (5 mins)
  • Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.   The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.   Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forwardlooking statements.
  • #1 in Cloud Computing and CRM #1 Innovation World’s #1 CRM Cloud Computing Market Leader 2011 2012 2013 Enterprise, MidMarket, SMB & Sales Force Automation
  • The Evolution of Customer Service 1980s 1990s Multi-Channel 2000s Social Today Mobile Phone 1x 10x 100x 1,000x
  • Become A Customer Company: Connect to the Internet of Customers Connected Connected Partners Connected Products Employees Connected Devices Social Cloud Mobile Connected Customers
  • Jesse Kurth Client Success, Director - TinderBox Amanda Lester Marketing Comms Specialist - TinderBox
  • Q1. Who is Tinderbox? •  Cloud-based proposal automation solution. •  4 Full-Time Agents. •  Moved to Desk.com from Old Customer Solution in March 2013. •  Grows their business with the Salesforce1 Platform using Desk.com, Sales Cloud, Data.com and Pardot.
  • Q2: How important is customer service to the success of your company? •  Solid customer services drives more renewals / business. •  Customer service as a competitive advantage. •  Lean team appears much bigger.
  • Q3: When did you first realize that you needed a customer support solution and what were you looking for as you started to consider your options? •  Used cell phone and email for support. •  The company was evolving; customer support needed to evolve. •  Needed a comprehensive solution for self-service support and to collaborate on one platform.
  • Q4: Why did you switch to Desk.com? How was the transition moving from your old solution? •  The Customer Experience needed greater consistency. •  Built to scale with the rapid growth of the company. •  All aspects of the business needed to be on the Salesforce1 Platform. •  The transition was extremely easy and fast.
  • Q5: How will the Salesforce1 Platform and Desk.com help Tinderbox grow? •  Desk.com + Data.com + Pardot + Sales Cloud. •  Everyone across the business has visibility. Salesforce1 Mobile App •  Salesforce1 Platform is at the core of TinderBox. Salesforce1 Platform SELL SERVICE MARKET SUCCEED
  • Q&A
  • Customer Service Applications for Companies of Every Size 10,000’s Customers Ent. Medium Small
  • All-in-One Customer Support App for Fast Growing Companies Simple ∙ Social ∙ Mobile ∙ Superfast Simple Setup Universal Inbox Case Management Social Support Knowledge Base SelfKnowledge Service Base Mobile Access Salesforce1 Platform Business Insights
  • Demo
  • Brooke Lane Product Manager Desk.com
  • Offer •  100 FREE Flex Hours with every Desk.com Plus Plan •  FREE migration to Desk.com www.desk.com