About Powered by Salesforce, Desk.com's all-in-one customer support app has everything fast-growing companies need to provide awesome customer service in the cloud.
Customer satisfaction has never been easier as support professionals are able to see their customer cases in one place and engage them across all channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop.
ParkWhiz Provides Amazing Customer Service By Obsessing Over the Customer
05 December 2013, 10:44 AMMeet ParkWhiz! These tech wiz’s out of Chicago are making parking suck a little less each day. Here to tell their story as it pertains to Desk.com is Mason Pain, a Customer Experience Manager. ParkWhiz is an organization of 20 people dedicated to reducing the hassle of your everyday parking needs. Our website, and mobile... Read more »
Turn Support Agents Into Holiday Heroes By Triaging Cases
04 December 2013, 11:47 AMOne of the biggest mistakes you can make during the holidays is not providing a process for your support team to efficiently and effectively handle all of your incoming cases. Unfortunately, an inbox full of hundreds of customer inquiries that grows by the hour has the ability to slow any agent down. An effective process... Read more »
3 Amazing, New Top-Requested Desk.com Features
02 December 2013, 01:27 PMAt Desk.com, our product team works hard to serve the needs of the customer. After months of gathering feedback, our developers have gone above and beyond to build the tools our customers have been asking for. This week, we’re bringing you a triple whammy of three top-requested features. We are pleased to announce: Label Color... Read more »
The Top Five Reasons Why You Should Join Desk.com This Week at Dreamforce
18 November 2013, 02:40 PMIt’s that time of year again. That beautiful, glorious time of year when San Francisco swells with thousands of people from all over the globe coming together to interact and innovate the future of all industries. For Desk.com, this is a pinnacle time in our company’s history as we launch several releases, never before seen... Read more »
6 Customer Service Tips To Get You Going Before the Holidays
06 November 2013, 02:10 PMToday’s customers have unreasonably high service expectations – even more so during the holiday rush. The last thing you want is to let the quality of your customer service slip during the most important time of the year. In order to shine amidst the clutter of promotions and maximize your holiday efforts, your support team... Read more »