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  • Customer spotlight: 4 ways Space Ape delivers a customer experience that’s always fun and games 17 September 2014, 03:55 PM   When you’re a small company in a competitive marketplace, you can’t monkey around when it comes to taking care of customers. Space Ape, which makes social games for mobile and tablet devices, has just ten agents helping 300,000 daily users. How do they deliver an experience that’s always fun and games? Here’s how: Offer... Read more »
  • Dreamforce is only 25 days away… 17 September 2014, 11:22 AM We’re counting down to the biggest cloud conference of the year. If you’ve never attended Dreamforce and haven’t signed up yet, think again! Dreamforce isn’t just for big companies; it’s for anyone who dreams big and wants to take their business to the next level. So what’s the deal for small businesses and startups at Dreamforce?... Read more »
  • Our new e-book “The Startup’s Guide to Customer Service” is here 16 September 2014, 12:08 PM Do you ever wonder why some startups are wildly successful but other, equally promising ones, fail spectacularly? A great concept, capital, passionate employees, and a private chef can only get you so far. Sometimes the difference between killing it and dying on the vine comes down to something really simple. Like fast, helpful customer service.... Read more »
  • This Is How Customer Service Should Be 15 September 2014, 09:17 AM Recently, I met up with a friend for drinks, and she asked me to recommend some new apps. (With friends like these, who wants to spend all day combing through Apple Store reviews?) “You always have good apps,” she said. “What’s your favorite these days?” Before I reveal it, let’s take a step back. Here... Read more »
  • Empowering Your Customers with Solid Knowledge Base Articles 12 September 2014, 11:13 AM Companies that offer online-based products and services must strongly consider incorporating a knowledge base as a support offering. A well-done collection of articles can save your company an immense amount of time, since your customers will be empowered to seek out answers to their own questions. Knowledge bases play a substantial role in building customer... Read more »
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