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  • 10 customer service stats and what they mean for your contact center 30 January 2015, 11:19 AM   Businesses can pour money into elaborate advertising campaigns, but bad customer service can undo all that hard work instantly. Excellent customer service can be as good (and often better) for your brand than a well-orchestrated PR campaign: get your customers to do the talking for you! Great service also determines whether your existing customers... Read more » The post 10 customer service stats and what they mean for your contact center appeared first on Desk.com.
  • Bring the right balance to your small business marketing with digital printing 29 January 2015, 12:02 PM With the development of technology, many businesses are of the school of thought that print has become a dead and obsolete medium and consider that video marketing is the future’s wave. Contrary to popular belief, digital print marketing is far from being dead – rather it continues to thrive and evolve alongside the growth of... Read more » The post Bring the right balance to your small business marketing with digital printing appeared first on Desk.com.
  • New Desk.com App Hub integrations to extend customer service across your small business 28 January 2015, 12:00 PM Last November, we introduced the Desk.com App Hub to make it even easier for any fast-growing SMB to connect Desk.com to their other business apps. We launched the App Hub with over 50 partner integrations including apps for e-commerce management, online chat, telephony systems, and more, to help customers extend their service offerings. Since then, we’ve... Read more » The post New Desk.com App Hub integrations to extend customer service across your small business appeared first on Desk.com.
  • 8 things your support team should never say to customers 27 January 2015, 11:37 AM There are things that we’re all taught not to say. Don’t mention an old flame in front of a new spouse. Never ask an older woman her age, or a younger one if she’s pregnant. Don’t ask about someone’s salary, shoe size, or anything to do with their romantic life. Even support agents, who earn... Read more » The post 8 things your support team should never say to customers appeared first on Desk.com.
  • How to make customer service your most effective marketing channel 26 January 2015, 11:10 AM We fell into a trap. It’s a trap that seems to catch a lot of most companies out – the notion that customer service, and your support docs, are only there to help out your existing customers. Obviously, helping your existing customers is essential. But that’s just part of the story… How your team treats customer... Read more » The post How to make customer service your most effective marketing channel appeared first on Desk.com.
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