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  • Getting sassy at SaaStr: SMB tips for partnering from Desk.com’s GM 27 February 2015, 05:30 PM As a small, fast-growing business, figuring out the right partnership strategy can be tough. Who do I partner with? When do I build vs. integrate? Who are my competitors partnering with? Many small businesses know partnerships can be a great lever for growth, but just don’t know where to start. So many questions. So little... Read more » The post Getting sassy at SaaStr: SMB tips for partnering from Desk.com’s GM appeared first on Desk.com.
  • Successfully tackling customer service in the digital age 27 February 2015, 11:52 AM Regardless of your industry or how much experience you have, customer service will always be challenging – not impossible, but challenging. This is because you can’t possibly please everyone. In the digital age, customer service is exponentially more challenging than it’s ever been. However, by learning to utilize technology – instead of letting it lead... Read more » The post Successfully tackling customer service in the digital age appeared first on Desk.com.
  • 5 tips that could help advance your customer service career 26 February 2015, 05:39 PM Today, customer service can determine how customers see your brand. So, it’s important to have an awesome support team that will help you create an everlastingly good impression to current customers and potential ones. Here are 5 tips that can help your support agents in a fast growing company so that they grow and excel.... Read more » The post 5 tips that could help advance your customer service career appeared first on Desk.com.
  • 5 tips for small businesses to improve their SEO 25 February 2015, 01:34 PM Worried that creating effective SEO for your small business is tough and time consuming?  It doesn’t have to be. Here are five ways to improve your visibility with the search engines and compete more effectively with the big guys. 1. Keyword Research and Selection Make sure you are choosing keywords relevant to your business and... Read more » The post 5 tips for small businesses to improve their SEO appeared first on Desk.com.
  • 5 ways to develop your brand through customer service 25 February 2015, 01:27 PM Most technology today is ultimately non-differentiable, making it really difficult to compete on features alone. Where does that leave us? Branding. Your brand is simply how your customers talk about you. Sure, your colors, website, messaging matter, but if you fail to align your organization’s story with your actions, even the best logo in the... Read more » The post 5 ways to develop your brand through customer service appeared first on Desk.com.
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