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  • Get the insight you need to deliver even awesomer customer service with GetFeedback 23 July 2014, 07:21 PM Are your customers satisfied and would they recommend your business to others? What do they really think about your customer support experience? When they visit your website, can they find what they’re looking for, and is that content helpful? Just think how much more awesome the service you deliver could be if you had the... Read more »
  • Customer Spotlight: 3 Ways Disqus Uses to be a Part of Every Customer Service Conversation 23 July 2014, 11:15 AM   With the explosion of blogging, social media, and online communities, having a conversation no longer means a face-to-face interaction or picking up the phone. And when it comes to customer service, it doesn’t matter where the conversation takes place. The only thing that matters is that any time a customer starts a conversation, you... Read more »
  • Don’t Get Terminated: Adapting to Wearable Technology 22 July 2014, 11:05 AM Before his infamous nude rampage in Terminator 2, Arnold utters the unforgettable line, “I need your clothes, your boots, and your motorcycle.” And also that really cute mood ring… What people often forget, however, is how the T-800 decides on this particular guy and his fashionable pair of leather chaps. In the scene, the super... Read more »
  • 5 Keys to Building a Stellar Customer Support Process 21 July 2014, 11:25 AM In the age of instant online feedback, customer support is a critical capability for any company – whether it’s a SaaS software company, a physical goods manufacturer or a consumer-facing online service. Quickly and thoroughly addressing questions or concerns helps your sales team, reduces churn, spreads positive word-of-mouth and establishes a trusting relationship with that... Read more »
  • Get a Complete Picture of Your Customers with FullStory 18 July 2014, 11:13 AM Ask anyone who works with customers. The more you know about them, the faster, more personalized help you can offer. And the better overall experience. That’s why integrating your sales and service solutions is so important. And why seeing the full picture of how customers engage with your product is important too. New integration:... Read more »
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