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  • Customer spotlight: Special Dreamforce 2014 edition 01 October 2014, 11:27 AM It’s the final stretch before Dreamforce and we’re thrilled to have some of the hottest startups and small businesses joining us for the big event. Whether you want to learn how to get more out of Desk.com, or hear tips from your peers on growing a successful business in today’s market, here are four ways... Read more »
  • Our contest & social guide to Dreamforce 30 September 2014, 07:26 PM Legos, purple blowfish, rocket ships, Herschel Supply hip packs. what do all of these things have in common? They’re part of the social plans and contests we have planned for you at Dreamforce. Make sure that you’re in the know about these top picks so you don’t miss out: Compete in our “Grow Your Business”... Read more »
  • The official Desk.com hackathon 30 September 2014, 12:34 PM The Desk.com Engineering culture is very close to our hearts and we thought the best way to channel our team’s creative juices was to have a Hackathon. We work with a modern stack that includes Ruby on Rails, AngujarJS, Sinatra, Redis and Elastic Search but continually look to evolve our architecture to support our aggressive... Read more »
  • 5 ways Dreamforce delivers the future of customer service 29 September 2014, 08:49 PM Today, companies across all industries want to put their customers first, which requires a focus on the customer service experience. Companies of all sizes have to adopt a service-first mentality in order to make the experience easy for customers and agents, and they need the capability to deliver fast, customized service everywhere. In just two... Read more »
  • How to hire for your customer support/help desk 29 September 2014, 11:20 AM When you are filling IT customer-support and help-desk positions, getting the right people is critical. They interact with both your internal team and your customers, and the satisfaction of both of these groups is a priority. With that in mind, we’ve put together some steps that will help you find the right person. 1. Assess... Read more »
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