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  • How 3 Companies Are Taking on Goliath and Winning 31 July 2014, 11:17 AM When you’re an entrepreneur, you have to be nimble and quick, especially if you’re going up against a big competitor. For some companies, that’s exactly what they’re doing. We took a look at three companies who took on their industry’s Goliaths and identified what tricks and strategies they used to slingshot past their respective giants.... Read more »
  • Partner Spotlight: Desk.com Support Inside Your Gmail Inbox 29 July 2014, 07:58 PM It’s no longer enough for fast-growing companies to just to provide customer support on every channel — social media, phone, email, chat, you name it. Customers now expect to get excellent service, on the channels they choose, any time they choose. But, while the explosion of mobile and social media is a big reason for... Read more »
  • The Hidden Enemy of Good Customer Service 29 July 2014, 12:12 PM I recently bought a custom picture frame from Pictureframes.com that suffered significant damage in transit to my doorstep. I braced myself for an inconvenient return process: the frame was large and awkwardly-sized, and would certainly be expensive to repackage and ship back to the framer. Imagine my surprise, then, when after just a few minutes... Read more »
  • Service Disruptor Series: How Clockwise Tees is using Customer Service for Brand Building 28 July 2014, 11:21 AM What’s the connection between branding and customer service? Well, if you have a bad customer service with a company you are most likely going to attribute it to the brand. Today, customers expect a connected, personalized experiences across a company’s website, mobile app, their store, and every touchpoint with that company. If my iPhone breaks... Read more »
  • How to Provide Kick-ass Customer Support: Part 2 25 July 2014, 11:21 AM Process/Customer Interaction Theme This is the second installment of a three part series. You can check out how to master the tools in part 1, but here you’ll be able to more quickly work through cases.  But that’s not where the buck stops.  Being able to work fast is only half the battle. Here we’ll walk... Read more »
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