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  • Customer spotlight: How WP Valet takes care of customers with Desk.com 19 August 2014, 06:08 PM In Downton Abbey times, a valet was a servant that attended to a gentleman’s every need, making sure that every aspect of his day went well from when he got up in the morning until he closed his eyes at night. Today, WP Valet tries to offer the same high level of attentiveness to its... Read more »
  • Maximize the value of self-service 19 August 2014, 01:05 PM The Desk.com Sales Engineering team will be posting monthly to the blog in an effort to share best practices and industry trends with our customer base. As SEs, we are fortunate to work with hundreds of exciting customers and prospects to see what can be accomplished with Desk.com. This is the first monthly post and... Read more »
  • Desk.com helps Android users take care of business 19 August 2014, 11:17 AM Small companies can’t afford to leave their business behind when they’re on the road. Now Android users can offer fast, awesome customer service from anywhere with the Desk.com Android app. You can stay on top of customer issues, collaborate with your team, and track and quickly respond to cases. It’s that easy and it’s always... Read more »
  • Your secret resource to get a better product: Customer service 18 August 2014, 11:44 AM Today’s small businesses know that agility is the name of the game. With the popularity of the Lean Startup methodology, entrepreneurs no longer launch fully built-out products with the hope that customers will use them. Instead, they “ship” the minimum viable product (MVP), a barebones version that gets the insights they need to iterate and deliver... Read more »
  • 5 strategies for not making customer service hard for your customers 15 August 2014, 11:04 AM Customer service doesn’t have to be an oxymoron. In fact, what if you were so proactive with your service that you were able to delight customers before they could even become disappointed? Or, when they do become disappointed, if you could react so quickly and effectively that you can delight them straight away? Before we talk about... Read more »
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