About Powered by Salesforce, Desk.com’s all-in-one customer support app has everything fast-growing companies need to provide awesome customer service in the cloud.
Customer satisfaction has never been easier as support professionals are able to see their customer cases in one place and engage them across all channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop.
Why WP Valet Moved to Desk.com and the Salesforce1 Platform
06 March 2014, 12:13 PMWe are living in an incredible new, world of amazing technologies. However with the rise of these innovative products comes the demand for a different kind of service. Today’s customer expects a 1:1 relationship with companies and they expect a consistent experience on every channel. WP Valet is a small yet, up-and-coming company that embraces... Read more »
New Ebook: Evolve! Grow Your Business Through Collaboration
05 March 2014, 10:59 AMEditor’s Note: ”Evolve! Grow Your Business Through Collaboration” is an eBook created by Salesforce.com. You can download the original eBook here. Collaboration between customers, managers and employees can make a huge difference when it comes to the success of a company. his kind of collaboration is especially vital for fast-growing companies that want to grow. But... Read more »
Celebrating The Stevie Awards 2014
04 March 2014, 11:16 AMFirst of all, we’d like to thank everyone who took a moment to support our amazing Customer Wow team by voting in the Stevie Awards. So we’re excited to announce that the Wow Team won the bronze Stevie Award for “Customer Service Department of the Year – Computer Software – 100 or more Employees.” The... Read more »
How to Add a Custom Field to Your Email Us Form
03 March 2014, 11:15 AMEditor’s Note: At Desk.com, we’re focused on setting up our customers for success. The great thing about Desk.com is that it’s very customizable, and with the right resources you can tailor it to your specific setup and support needs. In this best practice, our Customer Wow Specialist Scott Hargroves will teach you how to add a... Read more »
Delivering a Customer Service Experience With Personality
27 February 2014, 11:29 AMThe customer experience is the cornerstone of great customer service, and can change the way your entire organization is perceived by your customers and employees. While many companies seemingly understand the importance of these relationships, they don’t always know how to implement strategies to improve them. Focusing on the people, process and technology is vital... Read more »