ICS Network Logistics and Field Support Services


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ICS Network Logistics and Field Support Services

  1. 1. Logistics and Program Management Services <br />
  2. 2. Our Mission<br />We provide information communications and technology services to our clients enabling them to identify, implement and manage the best solutions for their business<br />
  3. 3. Services Overview<br /><ul><li>Invictus Converged Solutions offers a complete set of World Class Support Programs such as:
  4. 4. Deployment Services</li></ul>Implementation/Site Readiness<br />Staging & Test<br />Remote Install Support and Project Management<br /><ul><li>Maintenance & Support</li></ul>24x7 Telephone Support<br />Trouble Tickets<br />Parts Replacement, Spares and Logistics Management<br />Onsite Labor Services<br /><ul><li>Network Management and Monitoring</li></ul>NMS Implementation<br />Monitor and Restore<br />Network Management and Fault Resolution<br />Analysis and Review<br /><ul><li>Multi-vendor/Multi-technology - Legacy-to-Converged Networking Environments
  5. 5. Customized Maintenance and Support Offerings</li></ul>Converged Networks supporting Voice, Data & Video are an increasing requirement in organizations of all sizes.<br />Converged Network Technologies are diverse and can be complex.<br />Many organizations utilize technology from multiple manufacturers<br />
  6. 6. Services Suite<br />
  7. 7. Capabilities<br />Problem Determination<br />Real Time Network Monitoring<br />Project Management<br />Single Point of ContactSupport<br />Performance Mgmt & Capacity Planning<br />Implementations<br />Partner Coordination<br />Spares & Logistics<br />Remedial Maintenance<br />Technical Support<br />Problem Resolution<br />7x24 Availability<br />
  8. 8. Service Delivery Platform<br />Professional Services Delivery Engine Offering a Strong Services Portfolio to directly impact your bottom line<br /><ul><li>World Class Service Delivery Systems
  9. 9. Thousands of Sites Under Service Contracts
  10. 10. Delivering Services and Support Solutions Since2005
  11. 11. 24X7X365 Support Center
  12. 12. Thousands of Field Services Resources in North America and Select International Markets.</li></li></ul><li>Our Resources<br /><ul><li>Multi-Vendor/Multi-Technology Support
  13. 13. ~8500 People in our Organization (including Services)</li></ul>Utilize In-House Resources and Contracted Authorized Service Partners (ASPs)<br />3 Tiered Technical Field Resources<br />Field Resources – Approximately 100 including dedicated/onsite staff and geographically assigned Field Techs<br />Partner Network – Approximately 400 Technicians who are contracted on a Regular Ongoing Basis<br />Extended Partner Network – Over 8,000 Field Technicians and Specialists contracted on an ad hoc basis<br /><ul><li>Over 100 Depot Locations in the US and Canada
  14. 14. 24/7 Management Service Center</li></li></ul><li>Support<br />Managed Services Center<br />- Network Monitoring & Management<br />- 7X24 Remote Diagnostic Support<br />- On-Line Problem Resolution<br />Remote Logistics Centers<br />- Depot Repair<br />- Replacement Parts On Site <br /> Within 4 hours<br />Logistics & Parts<br />Customers<br />DELIVERY<br />On-Site Field Engineer Support<br /><ul><li>Multiple Technical Pools & Specialties
  15. 15. Numerous Service Delivery Partners
  16. 16. Nationwide Support</li></ul>Field Service<br /><ul><li> Efficient use of Personnel & Spares Pool</li></li></ul><li>Services Value Proposition <br /><ul><li>Ongoing Expense & Budget Reductions</li></ul>Cost of Downtime<br /><ul><li>Internal Personnel Utilization
  17. 17. Distributed Multi-Vendor/Multi-Technology Networks</li></ul>Technical Expertise on Specific Technologies and Products<br />No One Supplier Supports Everything<br />Invictus contracts with Multiple Suppliers so you don’t have to<br />Reduce Training Time and Expense<br />Invictus takes accountability for your network problems<br /><ul><li>Invictus provides ubiquitous service to users of IT systems as your Single Point of Contact (SPOC)</li></li></ul><li> The Invictus Difference<br /><ul><li>Support for all the components and technologies: software and hardware
  18. 18. Investment in facilities, tools and test equipment necessary to solve your problems
  19. 19. Extremely well qualified people</li></ul>CCIE’s, MCSE’s, Sun Certified engineers<br /><ul><li>Broad coverage</li></ul>U.S. and Canada<br />Select International Markets<br /><ul><li>Hardware independent
  20. 20. Vendor/Technology Neutral</li></li></ul><li>North American Coverage<br />Spares Depots (Red)<br />7x24 Spares & Logistics Centers<br />Field Service Areas (Blue)<br />Field Technical Support<br />Selected Tech Database<br />
  21. 21. Staging, Integration & Test Services<br /><ul><li>11,000 Sq Ft Network Assurance </li></ul>and Test Facility<br /><ul><li>Verify Design
  22. 22. Net Refresh
  23. 23. Configuration and Programming
  24. 24. Testing
  25. 25. Logistics & Inventory Management
  26. 26. Complete Documentation
  27. 27. Coordinated Delivery & Installation
  28. 28. Reporting to ensure SLA compliance</li></li></ul><li>Net Refresh Project Profile<br /><ul><li> Site Surveys
  29. 29. Branch Network Inventory
  30. 30. Cable Cleanup
  31. 31. Router/Switch Upgrades
  32. 32. POS device Upgrades
  33. 33. Frame, DSL to MPLS Migration</li></ul>Tech Refresh Sites<br />800+ sites US & Canada<br />
  34. 34. Customized Solutions<br /><ul><li>Onsite Staffing
  35. 35. Hot Spares
  36. 36. Preventative Maintenance
  37. 37. Remote Online Diagnostics and Repair
  38. 38. Logistics and Parts Support
  39. 39. Onsite Support up to 7x24x365
  40. 40. First Call Help Desk Support Through Total Support</li></li></ul><li>Client Support Center<br /><ul><li>State-of-the-Art Managed Support Center (MSC) using Field Point Call Handling Software for Management and Dispatch
  41. 41. 24 Hours Per Day/7 Days Per Week Operation
  42. 42. Dispatch Call Management</li></ul>Total Call Ownership<br />Performance Reporting<br /><ul><li>Oracle Database Supported Knowledge Base</li></li></ul><li>Technical Competence you can Trust<br /><ul><li>Remote Diagnostics Specialists available within 15 minutes of a Customer Call
  43. 43. Trained and Certified Engineers to Troubleshoot your issues
  44. 44. Simple, SPOC interface into all services</li></ul>Call Management<br />Remote Repair<br />Network Monitoring<br />Management Escalation<br />
  45. 45. Partner with Us!<br /><ul><li>Complete life-cycle based plan for support of your IT Infrastructure
  46. 46. Comprehensive, customized solutions based on a complete understanding of your business, technology and support requirements
  47. 47. Multi-vendor/Multi-technology
  48. 48. Financial strength and stability based on sound business principles of operation
  49. 49. World class service infrastructure</li></li></ul><li>Thank You<br />