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Transitioning from In Person to Online Registration - Maximize Demosphere
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Transitioning from In Person to Online Registration - Maximize Demosphere

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In this Maximize Demosphere session, we discuss the process of transitioning from an in-person or offline registration system to an online web-based system. Best practices are listed and discussed to …

In this Maximize Demosphere session, we discuss the process of transitioning from an in-person or offline registration system to an online web-based system. Best practices are listed and discussed to provide the best process for your users moving forward.

Published in: Education, Technology

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  • 1. Registration Transitioning from In-Person to Online Sean Rose - Marketing Director January 18, 2011Wednesday, January 18, 12
  • 2. Session Overview Part 1: Preparation - The Basics Part 2: Providing a Comfortable Process Part 3: Remove the Paper Join us on Twitter Like us on FacebookWednesday, January 18, 12
  • 3. The Basics Setup Online Registration Process Due diligence! Consider all factors before jumping in Have 100% ready before considering transitionWednesday, January 18, 12
  • 4. Registration Timeline 1. Realistic timeline to implement online systemWednesday, January 18, 12
  • 5. Registration Timeline 2. Transition Timeline Use your knowledge of the organization Implementation & Transition are not the same!Wednesday, January 18, 12
  • 6. Comfortable Process Cannot Change Overnight Tell people why! Even if solution is best, not all will believe you without some reasoning.Wednesday, January 18, 12
  • 7. Comfortable Process Advertise Update existing form to mention online process Have signs at in-person sessions Contact users separately re: new system Email? Postcard? Through specific team?Wednesday, January 18, 12
  • 8. Comfortable Process After first season, charge more at in-person sessions. (Online Discount probably sounds better) Gradually reduce number of in-person sessions offered. 5 to 3, 3 to 1, etc.Wednesday, January 18, 12
  • 9. Comfortable Process After second season, only offer in-person registration during specific walk-in hours at your organization’s office. In these situations, allow registrants to use a dedicated computer at the office. Remind them of time savings if done at home!Wednesday, January 18, 12
  • 10. Common Objection “Our parents don’t have computers at home.” Friend’s House, Library, Comm. Center, etc.Wednesday, January 18, 12
  • 11. Continue Momentum Future Seasons Don’t mention the in-person option. Eliminate completely?Wednesday, January 18, 12
  • 12. Track Metrics Set goals and track metrics. What percentage should register online? What percentage should pay online vs. via check? Seasonally / AnnuallyWednesday, January 18, 12
  • 13. Wrap Up Questions? support@demosphere.com Subscribe to the Demosphere Blog for... Industry News Product Features Best Practices ... and more!Wednesday, January 18, 12
  • 14. Sean Rose srose@demosphere.comWednesday, January 18, 12