Po Box 6058
Sackville NB, Canada
Home 506 536 1896
Also reachable at LinkedIn
Excellent public speaking
Excellent communication skills
Proficiency in Microsoft Office
Excellent organizational skills
Highly organised - can prioritise work schedules, manage time effectively and meet
Effective communicator - can liaise with clients and communicate ideas with a wide
range of people.
Work independently and as part of a team.
Excellent communication and interpersonal skills
Assist with staffing and training needs
Mount Allison University, Sackville NB .- BFA(Bachelor of Fine Arts) - Graduated 1995
NBCC ( New Brunswick Community College) Moncton, NB (2011 – 2012) Diploma of
Advance Studies, Human Resources Management - Graduated 2012
• Business Communication for HR
• Job and Organization Design
• Recruitment and Selection
• Human Resources Administration
• Employee/Labour Relations
• Employment Strategies
• Human Resources Strategies
• Training and Development
• Performance Management Systems
• Compensation and Benefits
• Managing OHS in the Workplace
• Spreadsheets and Presentations, Excel and PowerPoint
Work Experience & Project Work.
Project. 04/2013 to Present – Splash Sackville Leading Action to Save Heritage.
Administered By: Demian Hammock. For more info - Website (Sackville Splash Church)
Mission Statement of Splash – Re- purposed the old United Church in Sackville.
I do hope that the re-purposing of the church can change the dynamics of the town socially and
economically. The locations is great, it is in the heart of downtown Sackville and is link between
the University and the Town.
Hopefully this project at some point will come together. We could use this historical property
for non-profits, art center, community space (business incubator).
The concept is simple, getting like minded people into one space; they can feed off each other’s
ideas and network. At the same time because it’s dead center in the town it will help promote
business in the core.
By: Demian Hammock
Minacs World Wide. Position: CSR (Customer Service Representative) 06/201310/2013Moncton, NB
Insurance Assurant – Contracts for cell phones and computers.
Painting Sub Contracting - Michael Tower Position: (Painter) 07/2012 – 10/2012 Banff, AB
Human Resource Department. (MAGMA) The Multicultural Association of the Greater
Moncton Area (OJT) On the Job Training. 05/17/2012 to 06/22/2012- (5& ½ Weeks)
Position: (HR Assistant)
MAGMA provides services such as assisting with Employment Services Program, career
counselling and interview skills. Helping immigrants with a strategic action identifying their
strengths and goals to gain employment; ISAP (Immigrant Settlement and Adaptation Program)
aiding immigrants to adapt to their new environment .The Foreign Credential Recognition
Program. Also the NBELT (New Brunswick Employment Language Training). Aiding
international student’s registrar at post secondary intuitions. As well aiding with day to day life
Plan, develop, implement and evaluate human resources and labour relations strategies
including policies, programs and procedures to address an organization's human resource
Advise managers and employees on the interpretation of human resources policies,
compensation and benefit programs and collective agreements
Negotiate collective agreements on behalf of employers or workers, mediate labour
disputes and grievances and provide advice on employee and labour relations
Research and prepare occupational classifications, job descriptions, salary scales and
competency appraisal measures and systems
Plan and administer staffing, total compensation, training and career development,
employee assistance, employment equity and affirmative action programs
Manage programs and maintain human resources information and related records systems
Hire and oversee training of staff
Co-ordinate employee performance appraisal programs
Research employee benefit and health and safety practices and recommend changes or
modifications to existing policies.
Ptarmigan Inn. Position: (Front Desk) 06/2011 – 08/2011 Banff, AB
Dealing with check in and check outs.
Dealing with billing issues. (Went Back to School)
Moneris Solutions. Position: CSR (Customer Service Representative). 08/2009 - 05/2011
Billing issues for clients.
Dealing with technical issues for clients with their debit machines.
Shaw Communications. Position: CSR (Customer Service Representative). 03/2009 - 07/2009
Field helping installer set up new accounts.
Billing issues for clients.
Dealing with cables issues for clients.
Dealing with tech issues for clients.
Safeway. Position: (Stocking shelves and Deli) 2008 - 2009 Banff, AB
Serving customers, stocking shelves and prep work.
Resort Quest. Alpenglow. Position: (Front Desk Supervisor) 2007-2008 Whistler, BC
Checking guest in and out. Taking reservations.
Doing daily reports, doing night audit.
Doing security checks for the Alpenglow and the Aspens.
Concierge duties helping guest with direction and dinner plans.
Rogers Communication. Position: CSR (Customer Service Representative). 2006 -2007
Assisting customers with billing. wireless, and opening new accounts,wireless, and
opening new accounts.
Ausurion – Insurance Company. Position: CSR (Customer Service Representative) 12/2004 –
09/2006 Moncton, NB
HP – processing insurance claims for the cell phone industry.
Dispatching – insurance program helping individuals with roadside assistance.
Minacs World Wide. Position: CSR (Customer Service Representative) and (Quality Control
Department) 10/2000- 08/2004 Moncton, NB
Accounts worked on.
INQUIRY – Opening checking accounts.
SCAN – Dealing with clients whose checks have not cleared.
EBT – Dealing with clients who are Social Assistance.
CITIBANK – Quality Control.
MBNA – Quality Control.
EQUITY RETIREMENT REWARDS – Loyalty program similar to air miles.
ENBRIDGE – Answering general questions about fixed gas rates.
CAPITAL ONE – Relaying credit information to the client.
(BFA) Bachelor of Fine Arts & Diploma of Advance Studies Human Resource