Deloitte Managed Analytics App catalog
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Deloitte Managed Analytics (DMA) solutions are designed to help businesses to discover various insights within weeks, instead of years of costly business analysis and technology investments. By ...

Deloitte Managed Analytics (DMA) solutions are designed to help businesses to discover various insights within weeks, instead of years of costly business analysis and technology investments. By implementing business analytics through a cloud-based, on-demand delivery model, our clients can start analyzing key performance indicators and metrics more expeditiously. Our turnkey analytic applications are composed of dozens of interactive reports, dashboards, and scorecards with underlying multiple-source data integration and data warehousing for SAP and other enterprise application data delivered over the web, for a fixed monthly fee.

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Deloitte Managed Analytics App catalog Deloitte Managed Analytics App catalog Document Transcript

  • Deloitte Managed Analytics (DMA) Application CatalogDeloitte Analytics LLC
  • Managed analytic applicationsDeloitte Managed Analytics (DMA) solutions are designed to help businesses to discover various insights within weeks,instead of years of costly business analysis and technology investments. By implementing business analytics through acloud-based, on-demand delivery model, our clients can start analyzing key performance indicators and metrics moreexpeditiously. Our turnkey analytic applications are composed of dozens of interactive reports, dashboards, andscorecards with underlying multiple-source data integration and data warehousing for SAP and other enterpriseapplication data delivered over the web, for a fixed monthly fee.The DMA portfolio of managed analytics includes:  Sales and gross margin performance  Supplier evaluation  Customer and product profitability  Inventory performance  Customer experience  Transportation cost  Aftermarket services revenue growth  Transportation contract compliance  Services operations and warrantyThis Application Catalog provides detailed descriptions of the DMA managed analytic applications, including samplescreenshots of several reports, scorecards and dashboards. If you would like to try live versions of these applications,please visit www.deloitte.com/us/datademos and take the Test Drive.Deloitte Managed Analytics 2
  • Sales & Gross Margin AnalysisEnterprise Resource Planning Systems (ERP) are useful for planning and executing transactions, but these systemsmay not be optimal for the in-depth reporting and analysis activities needed to identify opportunities to improve grossmargins, to identify poorly performing product lines regions or business units, to understand revenue drivers, to gaininsight into customer-buying trends, or to monitor ongoing performance. The DMA Sales & Gross Margin PerformanceAnalysis application integrates revenue data and detailed cost of goods sold data from multiple source systems andpresents it to users, over the web, via interactive reporting dashboards and scorecards. The following arerepresentative insights, related metrics, and key performance indications that can be provided by DMA; however, thislist is not all-inclusive and not every client will experience the same results. Insights in action Metrics and key performance indicators  See revenue trends in product lines, customers,  Average selling price – current versus prior business units, and regions as early indicators of  Gross sales under/over performance  Net sales  Identify revenue performance against plan and prior period to focus resources on underperforming areas  Gross margin – amount and percentage  Identify over-performing business units, market  Discounting – amounts and percentage segmetns and customers to mine for best practices for  Forecast sales use in other areas of the business  Plan and forecast variance  Analyze profitability and costs to find high and low- performing customers, products, channels, and  Year-to-year variance regions  Backlog units and dollar amounts  Identify sales teams that are optimizing sales volume  Cost of goods sold total, material, labor and higher-than-average selling pricesReports and scorecards  Sales & Gross Margin Analysis  Bookings and Backlog Analysis  Revenue Trending  At-Risk Product Lines and Regions  Revenue Actual versus Plan and Forecast  Revenue and Profitability ScorecardDeloitte Managed Analytics 3
  • Sales & Gross Margin Analysis application screenshots The Sales & Gross Margin Analysis report. Users can view, drill-down, print (PDF) and export (XLS) data. The Sales & Gross Margin Analysis report shows users their drill-down path on the current report view. The Sales & Gross Margin Analysis report is used to display key summary metrics and interactive charts to provide insight.Deloitte Managed Analytics 4
  • Each report allows users to analyze data by multiple business dimensions. The Revenue Trending report A few DMA Revenue Trending chartsDeloitte Managed Analytics 5
  • Deloitte AnalyticsDMA Sales & Profitability Scorecards. DMA scorecards are designed to provide insight and analysis via rich visualizations and interactive graphics.Deloitte Managed Analytics 6
  • Deloitte Analytics Deloitte Analytics Deloitte Analytics The Sales & Gross Margin Performance Scorecard facilitates analysis of sales performance by many dimensions, including region, sales representative, or product.Deloitte Managed Analytics 7
  • Deloitte Analytics The Sales & Gross Margin Performance Ad Hoc Analysis facilitates an exploratory analysis of sales and margin performance.Deloitte Managed Analytics 8
  • Customer and Product Profitability AnalysisWhile it is often clear what revenue each customer or product generates, it is typically not clear what costs theorganization incurs to serve each customer or to produce, promote, sell, and distribute each product. As a result,companies sometimes struggle to rationalize products, select distribution channels, improve their product mix, orprioritize customer relationship-building activities. The DMA Customer and Product Profitability Analysis applicationintegrates product and customer-related revenue data and detailed cost data from multiple source systems andpresents it to users, over the web, via interactive reporting dashboards and scorecards. The following arerepresentative insights, related metrics, and key performance indications that can be provided by DMA; however, thislist is not all-inclusive and not every client will experience the same results. Insights in action Metrics and key performance indicators  Identify which products, customers or channels have  Gross sales by multiple dimensions (customers, the highest and lowest operating margin products, regions, distribution type, etc.)  Identify revenue trends as an early indicator for  Net sales product threats, under-performance, or over-  Gross and net margin – amount and percentage performance  Discounting – amounts and percentage  Rationalize products, customers, sales teams, markets, and distribution methods based on detailed  Supply chain-related costs: ordering, fulfillment, activity-based costs and net profit warehouse, transportation, etc.  Identify low-margin customers and adjust the product  Inventory value mix and service levels to drive improvements  Selling and promotions costs  Identify operating cost levers and overall impact to  Product cost of goods sold business profitability  Customer service levels: order fill rate, on-time delivery, etc.Reports and scorecards  Total Cost to Serve Analysis  Customer and Product Profitability  Customer and Product Profit Map  Profit Segmentation Map  Lowest Profit Customers  Profitability Scorecard  Cost to Serve ScorecardDeloitte Managed Analytics 9
  • Customer and Product Profitability Analysis application screenshots Total Cost to Serve multidimensional, drillable report Deloitte Analytics The Customer Profitability Scorecard supports the analysis of customer performance relative to other customers, plan, products, etc.Deloitte Managed Analytics 10
  • Deloitte AnalyticsThe Profit Segmentation Map is designed to help clients in their efforts to more easily segment products, regions, and customers to determine which are the most and least profitable.Deloitte Managed Analytics 11
  • Customer Experience AnalysisHaving a 360-degree view of customers can drive increased efficiency, help focus actions, and ultimately can driverevenue and customer satisfaction. The DMA Customer Experience Analysis application is designed to providecompanies with a single view of their customers across multiple dimensions, including historical financial performance,forecast pipeline revenue, operational performance, customer satisfaction, and several others. It integrates data forcost, revenue, service delivery metrics, and customer feedback from multiple source systems and presents it to users,over the web, via interactive reporting dashboards and scorecards. The following are representative insights, relatedmetrics, and key performance indications that can be provided by DMA; however, this list is not all-inclusive and notevery client will experience the same results. Insights in action Metrics and key performance indicators  Review historical customer spend, determine  Total sales revenue and units readiness to serve customer needs, measure  Year-to-year revenue growth customer satisfaction, gain insights into customer buying trends  Pipeline units and sales  Identify customers with the highest revenue potential  Pipeline revenue and forecast  Focus on identifying cross-selling and up-selling  Invoice accuracy opportunities  On-time delivery  Understand customer sentiment and target at-risk  Order fill rate customers for targeted problem resolution  Service events, response and resolution times  Provide sales teams with the insight to focus the right operational index sales approaches on the right customers  Net promoter score and other customer satisfaction  Visualize performance of segments and regions down scoring to the individual customer levelReports and scorecards  Customer Experience  Customer Satisfaction Analysis  Operational Performance Index  At-Risk Customers  Revenue Growth and Pipeline  Customer ScorecardDeloitte Managed Analytics 12
  • Customer Experience Analysis application screenshots Deloitte Analytics The Customer Health Scorecard provides instant feedback on customer satisfaction trends. Deloitte Analytics Interactive visualizations of new and lost account data by multiple dimensionsDeloitte Managed Analytics 13
  • Deloitte Analytics Deloitte Analytics The Customer Experience Analysis Application analyzes customer service levels, revenue, and satisfaction.Deloitte Managed Analytics 14
  • Supplier Evaluation AnalysisMaking intelligent purchasing decisions can be crucial as procurement can account for more than 50% of a company’sbase costs. Effective supplier coordination and supplier alliances can have an immediate and compelling impact onyour product, costs, and customer satisfaction levels. The DMA Supplier Evaluation Analysis application integratesprocurement and other supply chain data from multiple source systems and presents it to users, over the web, viainteractive reporting dashboards and scorecards. The following are representative insights, related metrics, and keyperformance indications that can be provided by DMA; however, this list is not all-inclusive and not every client willexperience the same results. Insights in action Metrics and key performance indicators  Identify savings opportunities and prioritize projects to  Total spend maximize savings  Number of items purchased  Monitor and enforce compliance procurement  Number open and closed purchase orders strategies  Number of items received  Perform supplier cost-variance analysis  Average item cost  Determine year-over-year supplier cost productivity  Supplier defect rate percentage  Comprehensively rank key suppliers on critical criteria, such as cost compliance, on-time delivery,  Supplier on-time delivery percentage item fill rate, order lead time, quality defects and other  Supplier invoice accuracy percentage business-relevant parameters  Supplier inventory on hand  Share online scorecards with suppliers to electively monitor and help improve key supplier metrics  Supplier purchase price variance  Provide access to key performance information to  Item substitutions allow collaboration with customers, suppliers, and  Overall supplier score and rank third-party service providersReports and scorecards  Supplier Evaluation  Purchase Price Variance (PPV)  Supplier Cost Productivity  Supplier ScorecardDeloitte Managed Analytics 15
  • Sourcing and Suppliers Analysis application screenshots The multidimensional and drillable Purchase Price Variance (PPV) report The Supplier Evaluation report with performance charts and key metrics data displayed. Deloitte Analytics The Purchase Order Status report with ad hoc reporting capabilitiesDeloitte Managed Analytics 16
  • Deloitte Analytics Deloitte Analytics Deloitte Analytics The Supplier Scorecard shows overall performance across the enterprise and operational metrics for individual suppliers.Deloitte Managed Analytics 17
  • Inventory Performance AnalysisInventory management continues to be a target for strategic efforts to improve cash and working capital. Companieswhich are successful in implementing inventory management transformation plans are better equipped to minimizeinventory without affecting customer service. Our solution integrates inventory data from multiple source systems, suchas ERPs, demand planning systems, forecasting systems, etc., and presents it to users, over the web, via interactivereporting dashboards and scorecards. The following are representative insights, related metrics, and key performanceindications that can be provided by DMA; however, this list is not all-inclusive and not every client will experience thesame results. Insights in action Metrics and key performance indicators  Identify items at risk of a stock out or of having excess  Units on hand inventory  Cost of inventory  Share real-time inventory data with your suppliers and  Months or days of supply customers  Inventory turns  Evaluate and balance working capital with service levels (order fill rate, on-time delivery) using DMA’s  Released and planned orders Inventory Management Index  Safety stock  Create an inventory Pareto analysis of time supply  Target stocking level (TSL) and variance to TSL  Shift excess inventory or critical parts to other  Order fill rate locations at risk of backorders  Number of backordered units  Project future inventory valuations and changes  Age of inventory  Measure and evaluate buyer performance  Order arrival times  Number of products out of stock  Percent of obsolete units on-hand  Items at risk of a stockout  Items at risk of excess inventoryReports and scorecards  Inventory Analysis  Inventory Timeline  Out of Stock  Inventory Histogram  Inventory Buyer Performance  Top Item Excesses  Inventory ScorecardDeloitte Managed Analytics 18
  • Sourcing and Suppliers Analysis application screenshots… The DMA Inventory Analysis report with key metrics displayed. Inventory Analysis charts Inventory Timeline report with charts and several key metrics displayed.Deloitte Managed Analytics 19
  • The Out of Stock Parts report with several key metrics displayed. Deloitte Analytics The Inventory Management Scorecards are designed to provide insight into inventory performance by products or by planners. Deloitte Analytics The Inventory Management Scorecard also supports “what-if” analysis of inventory performance.Deloitte Managed Analytics 20
  • Deloitte Analytics Deloitte Analytics The DMA Inventory Analysis ad hoc reporting toolDeloitte Managed Analytics 21
  • Transportation Cost AnalysisReal-time visibility into transportation operations and costs can allow companies to more effectively manage andstreamline this important piece of their supply chain. Our solution integrates transportation data from multiple sourcesystems and presents it, over the web, via interactive reporting dashboards and scorecards, providing visibility intooperations, costs, carrier performance, and their impacts on customer satisfaction. The following are representativeinsights, related metrics, and key performance indications that can be provided by DMA; however, this list is not all-inclusive and not every client will experience the same results. Insights in action Metrics and key performance indicators  Examine line haul costs and accessorial charges by  Total shipped orders, cases, weight, miles lane, carrier, or ordering customer to identify patterns  Total cost per case, per CWT, per mile of waste or poor practices  Percentage of trailers under capacity  Review year over year transportation cost productivity for carriers, lanes, modes, item categories, ship to  Line haul cost locations, etc  Accessorial charge details (fuel surcharges,  View asset utilization, load balance, and trailer insurance, excess miles, unloading) capacity utilization with detailed data, including  On-time delivery percentage shipment-specific information  Perform root cause analysis of variances  Improve trailer utilization by preempting less than full truckloads or carloads  View actual delivery time, and compare it directly with customer request dates, as well as appointment schedules to have a full circle view of customer serviceReports and scorecards  Transportation Cost Analysis  Transportation Cost Period versus Period  Accessorial Charge Detail  Capacity Utilization  Load Leveling  On-Time Carrier Performance  Top Cost Carrier Accessorial Charges  Transportation ScorecardDeloitte Managed Analytics 22
  • Transportation Analysis application screenshots The Transportation Cost Analysis report can enable interactive analysis of transportation cost details. The Capacity Utilization reportDeloitte Managed Analytics 23
  • The Load Leveling by Case report The On-Time Shipping report with key metrics displayed.Deloitte Managed Analytics 24
  • The Transportation Scorecards features interactive visualizations to facilitate high-level or low-level views of transportation costs. Deloitte Analytics Deloitte Analytics The Transportation Analysis ad hoc reporting capabilityDeloitte Managed Analytics 25
  • Transportation Contract Compliance AnalysisThe DMA Transportation Contract Compliance Analysis application is designed to reveal spend performance acrossmultiple dimensions, including vendors, carriers, lanes, origination and destination locations, customers, etc. With somany supply chain partners operating in dynamic environments, compliance visibility can be challenging. For example,the DMA solution can help identify aggregate contract spend variances and the underlying influences exerted by loadchanges, contract carrier overcharges, the use of noncompliant carriers, or expediting charges. By highlightingvariations from budgeted and modeled sourcing events, DMA can save businesses time and effort needed to manuallyresearch contract compliance, helps identify overcharges, and highlights and reduces contract leakage to the annualbudget. The following are representative insights, related metrics, and key performance indications that can beprovided by DMA; however, this list is not all-inclusive and not every client will experience the same results. Insights in action Metrics and key performance indicators  Analyze how much “leakage” was incurred from rate  Actual transportation spend variances, volume variances, and unapproved carrier  Budgeted transportation spend variances  Total spend variance  Identify which carriers overcharged most frequently  Rate cost variance  Determine which loads, which lanes, and what “ship from” locations provide cost-out opportunities  Load cost variance  Analyze what impact is unexpected expending and  Carrier cost variance accessorial charges having on the spend profile and  Carrier percentage of noncompliance which planners and shippers have the highest contract variance  Actual and historic miles, loads, L/H cost, fuel cost, and accessorial charges  Examine if the company is realizing the projected savings from improved e-sourcing eventsReports and scorecards  Contract Variance Analysis  Actual versus Historic Analysis  Period versus Period Spend Analysis  Unapproved Carrier Variance by Lane  Approved Carrier Rate Overcharges  Contract Compliance ScorecardDeloitte Managed Analytics 26
  • Transportation Analysis application screenshots The Transportation Contract Variance Analysis report Evaluate period versus period spending and variance analysis by multiple dimensions Deloitte Analytics The Contract Compliance Scorecard facilitates enterprise-wide variance analysis by business unit, carrier, lanes, and shows most and least compliant carriers.Deloitte Managed Analytics 27
  • Aftermarket Services Revenue Growth AnalysisData-driven analysis is strategically important for companies that offer aftermarket services. Insight into servicesperformance can help them in their efforts to make more effective strategic decisions in areas, such as servicesprofitability, service growth opportunities, new service offerings development, services delivery performance, andcustomer satisfaction levels. The DMA Aftermarket Services Revenue Growth Analysis application integrates servicesdata from multiple source systems and presents it to users, over the web, via interactive reporting dashboards andscorecards. The following are representative insights, related metrics, and key performance indications that can beprovided by DMA; however, this list is not all-inclusive and not every client will experience the same results. Insights in action Metrics and key performance indicators  See services revenue and margin performance across  Service revenue regions, offerings, customers, segments, equipment  Service gross margin types, service event types, and contract types  Revenue and margin variance to plan  Identify opportunities to sell more service agreements with longer coverage periods  Percentage of service agreement coverage  Analyze the adjusted margins accounting for global  Service agreement revenue agreements, warranty expense, concessions,  T&M contract profitability discounting, and regional differences  Number of new service offerings  Evaluate installed base growth and service sales account penetration  Service offering adoption rate  Determine warranty conversion and long-term service  Number new service accounts agreement coverage  Installed unit growthReports and scorecards  Service Revenue and Margin Performance  Account Visibility and Performance  Service Contract Coverage  Installed Base Growth  Warranty Conversion Rate  Services Growth ScorecardDeloitte Managed Analytics 28
  • Aftermarket Services Revenue Growth Analysis application screenshots The Account Visibility & Performance report and charts The Services Performance dashboard charts The Services Contract Coverage reportDeloitte Managed Analytics 29
  • Services Operations and Warranty AnalysisImproving product quality and providing excellent customer service can be made easier and more effective with goodbusiness intelligence. A feedback loop that identifies the cause, cost, and resolution of service and warranty eventscan allow a company to not only improve responses to customer services needs, but also use services data to improveproduct quality. DMA Services Operations and Warranty integrates services data from multiple source systems andpresents it to users, over the web, via interactive reporting dashboards and scorecards. The following arerepresentative insights, related metrics, and key performance indications that can be provided by DMA; however, thislist is not all-inclusive and not every client will experience the same results. Insights in action Metrics and key performance indicators  Identify the underlying causes for the costliest types of  Installed base units service calls, so the cause can be addressed  Installation performance  Understand equipment and part reliability  Time and materials service events, revenue, costs performance (MTBF)  Long-term contract service events, revenue, costs  Analyze new equipment installation performance and costs  Warranty service events, cost  Understand how product quality affects profitability via  Warranty costs as a percentage of product sales warranty cost metrics  Warranty costs variance to budget  Prioritize resources through Pareto analysis of top  Equipment mean time before failure (MTBF) event and cost drivers  Number of escalated accounts  Gain visibility to equipment performance and operations, such as parts fulfillment, field, repair  Service call resolution rate center, tech support, and call center. Use the  Customer satisfaction score information to leverage benchmarking and discover leading practices  Average service call resolution time  Improve account team performance, customer communication, and satisfactionReports and scorecards  Operations Performance  Warranty Analysis  Reliability Analysis (MTBF)  Escalation and Customer Complaint Resolution  Asset Maintenance Analysis  Services ScorecardDeloitte Managed Analytics 30
  • Services Operations and Warranty Analysis application screenshot Deloitte Analytics The Services Management Scorecard highlights service events, cost, resolution by product, customer, and other dimensions.Deloitte Managed Analytics 31
  • The DMA managed analytic platform: data integration, data warehousing, and data securityDMA managed analytic applications are built on a broad data integration and data warehousing platform.DMA Solution highlights include:  Analytics delivered on demand – The DMA solution offers an Alerts Executive Interactive, What-If Exception Reports economical path to effective Dashboards Dashboards insights. The solution typically deploys in about eight weeks for a fraction of the cost of traditional BI Multi-Dimensional Reports Formatted Reports Ad Hoc Reports projects and without affecting your company’s data center. Multi-Source Data Warehouse  Multisource data integration – The DMA solution features Data Integration patented data discovery and mapping technology, which can reduce the need for months of extract, transform, and load (ETL) Marketing Operations SAP R/3 SCM Spreadsheets 3rd Party development costs and risks. Sales SAP BW Simple Data RDB Departmental Sources  Prebuilt connectivity to SAP and Enterprise Systems Other Data Sources other enterprise applications – The DMA solution is one of the only managed analytics solutions available with built-in SAP connectivity. Our solution can extract data from SAP ERP and SAP CRM instances, even those that have been highly customized, and transport it into the solution’s cloud-based data warehouse. Data is pushed into the solution; no inbound network paths are required. The solution can also integrate data from other enterprise data sources in a similar manner.  Scalable data warehouse – The DMA solution is built on top of a cloud-based data warehouse, running 24x7 and hosted in a top-tier data center. Data is stored in “single-tenant” databases, meaning that data from different customers never resides within the same database instance. This provides customers with enhanced, auditable security, and application performance benefits.  Stringent security – The DMA solution has achieved compliance with rigorous customer reviews. Role-based security can be implemented at multiple levels, including business unit, division, product, and individual. Based on the authenticated user identity, security is applied at the following levels: website, specific solution instances, business specific (division/business unit specific), individual reports, and data items within reports.  Report quality alerts – The DMA solution automatically alerts users, in real time, if the report they are currently viewing has become outdated by new data that has just been loaded into the data warehouse.  Support for global deployment – The DMA solution supports multinational character sets for analyzing international data and provides 24x7 uptime for nonstop “follow-the-sun” availability.Deloitte Managed Analytics 32
  • For more information, please contact:Rich Cohen Steve Morandi Dan SpillettPrincipal Deloitte Managed Analytics Deloitte Managed AnalyticsDeloitte Consulting LLP +1 781-810-2508 201-736-7509+1 215-446-3435 smorandi@deloitte.com dspillett@deloitte.comricohen@deloitte.comThis publication contains general information only and is based on the experiences and research of Deloitte practitioners. Deloitte is not, by means ofthis publication, rendering business, financial, investment, or other professional advice or services. This publication is not a substitute for suchprofessional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decisionor taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte, its affiliates, and related entities shallnot be responsible for any loss sustained by any person who relies on this publication.As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of thelegal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of publicaccounting.Copyright © 2011 Deloitte Development LLC. All rights reserved.Member of Deloitte Touche Tohmatsu Limited