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Retail Outlook 2010

How mobile apps and social
networks are transforming retail




February 10, 2010


                 ...
Retail Outlook 2010

• Retail trends
• The social media revolution
• Panel discussion
• Closing




                      ...
Retail trends
               2008                       2009                                 2010
                        ...
The social media revolution




       http://www.youtube.com/watch?v=sIFYPQjYhv8




4                                  D...
Retailers will need to increase the
number of customer touch points

                                                     ...
Retailers must have presence on
social networking sites




                     DeloitteCanada is on Twitter #RetailOutlo...
Mobile sites and Tags are here




         http://www.microsoft.com/tag/content/what/



                                ...
Mobile apps are revolutionizing retail




                       DeloitteCanada is on Twitter #RetailOutlook
Location-based services bring the
customers to you




   http://cnettv.cnet.com/yelp-iphone-4-0/9742-1_53-50082571.html

...
Multiple customer touch points is
IN… Multi-channel is OUT
                                  Web

                        ...
Customer centric retail experience of
the future




       http://www.youtube.com/watch?v=9AJi2aqPyA0


                 ...
Social networks and mobile applications are
transforming retail…Are you ready?


                                         ...
Contacts
Brent Houlden
Retail Practice Leader
416-643-8788
bhoulden@deloitte.ca

Jennifer Lee
Senior Manager, Financial Ad...
Deloitte Retail Outlook 2010 (Abridged Version)
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Deloitte Retail Outlook 2010 (Abridged Version)

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Transcript of "Deloitte Retail Outlook 2010 (Abridged Version)"

  1. 1. Retail Outlook 2010 How mobile apps and social networks are transforming retail February 10, 2010 DeloitteCanada is on Twitter #RetailOutlook
  2. 2. Retail Outlook 2010 • Retail trends • The social media revolution • Panel discussion • Closing DeloitteCanada is on Twitter #RetailOutlook
  3. 3. Retail trends 2008 2009 2010 Convergence of Changing nature Preparing for social networks of retail economic recovery & mobile apps • Social responsibility • Shopper marketing • Resetting customer • Adapting to volatility • Cost reduction behaviour • Customer experience • Customer values • Social networking and retailing • Growth shifts away • Differentiation from North America • Rationalizing assortment • Shifting global landscape 3 DeloitteCanada is on Twitter #RetailOutlook
  4. 4. The social media revolution http://www.youtube.com/watch?v=sIFYPQjYhv8 4 DeloitteCanada is on Twitter #RetailOutlook
  5. 5. Retailers will need to increase the number of customer touch points Customer centric/ multi-touch points Location-based Potential return / payoff services Mobile Apps Mobile Websites & Tags Social Networking Complexity / Cost Source: Deloitte analysis DeloitteCanada is on Twitter #RetailOutlook 5
  6. 6. Retailers must have presence on social networking sites DeloitteCanada is on Twitter #RetailOutlook
  7. 7. Mobile sites and Tags are here http://www.microsoft.com/tag/content/what/ DeloitteCanada is on Twitter #RetailOutlook
  8. 8. Mobile apps are revolutionizing retail DeloitteCanada is on Twitter #RetailOutlook
  9. 9. Location-based services bring the customers to you http://cnettv.cnet.com/yelp-iphone-4-0/9742-1_53-50082571.html DeloitteCanada is on Twitter #RetailOutlook
  10. 10. Multiple customer touch points is IN… Multi-channel is OUT Web Social Retail networks Mobile Traditional Customer websites & Tags Customer Mobile centric / multi- apps touch points Location -based service 10 DeloitteCanada is on Twitter #RetailOutlook
  11. 11. Customer centric retail experience of the future http://www.youtube.com/watch?v=9AJi2aqPyA0 DeloitteCanada is on Twitter #RetailOutlook
  12. 12. Social networks and mobile applications are transforming retail…Are you ready? Customer centric/ multi-touch points Location-based Potential return / payoff services Mobile Apps Mobile Websites & Tags Social Networking Complexity / Cost Source: Deloitte analysis 12 DeloitteCanada is on Twitter #RetailOutlook
  13. 13. Contacts Brent Houlden Retail Practice Leader 416-643-8788 bhoulden@deloitte.ca Jennifer Lee Senior Manager, Financial Advisory 416-874-3344 jenniferlee@deloitte.ca Teresa D’Alessandro Senior Manager, Marketplace Services 416-643-8435 tdalessandro@deloitte.ca Find Deloitte on: Twitter Facebook Flickr DeloitteCanada is on Twitter #RetailOutlook
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