Tablets in healthcare maria burpee-hc2013
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Tablets in healthcare maria burpee-hc2013



Making the tablet a safe, secure, productive tool for Healthcare. A look at devices, security, manageability, TCO (Total Cost of Ownership) and user objectives.

Making the tablet a safe, secure, productive tool for Healthcare. A look at devices, security, manageability, TCO (Total Cost of Ownership) and user objectives.



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  • Clinicians, IT and Senior Staff all share the common goal of better patient care, but there are many other drivers like staff productivity, patient satisfaction, cost optimisation, information security and others that need to be taken into consideration when looking at tablet solutions. One of the most important things to consider here and when looking at tablets is end user behavior. Let’s look at IT first
  • Nobody feels the pain of manageability like IT. They want devices that easily integrate into the existing infrastructure, are simple to manage, secure and support and also supports the form and function that clinicians demand. So if a tablet can deploy 11 times faster, saving 140 hours in system prep and applications installation, doesn’t that sound like a no-brainer? That’s Deployment in less than a week, versus nearly a month for “other” tablets. Or if you can do software updates 99% faster saving 49 hours wouldn’t you choose that one? It all comes down to managed transitions, family commonality, compatibility, and support.
  • Mobile technology means breaches and breaches mean fines. Security and Manageability are key considerations for IT with regards to tablets. Secure devices means that you don’t have to worry and your trust is safer from breaches and fines, and your IT department is spending less time on provisioning tablets and more time on developing the next clinical app that will drive better patient care or solve a key business issue.
  • We know the UK and Europe for that matter is faced with tremendous cost pressures. Hospitals purchasing tablets have a wide variety of options but ultimately,chosing one that is easy and quick to deploy, maintain and update will save a great deal of money over the lifecycle of the device. You have to remember with tablets, some will probably BYOD others need to be supplied and all users will most likely need training all of that has a cost associated.
  • We knowTCO is a huge factor. Something as simple as In-house battery replacement vs. returning units can save money. If you take a ₤500 tablet, the cost of connecting, securing and managing that tablet can be 4.5 times the device cost, ₤2250! It’s really important to look at total cost of ownership instead of just looking at acquisition cost. Sports car analogy. It’s like the cost of a beautiful sports car and being able to afford the price tag in the moment but not the maintenance, tires, gas, and upkeep over time and thus it stays in the garage and you never get to drive it. Now that doesn’t mean you buy a mini cooper either. Sure everyone can drive it, it’s safe, affordable and popular but you can’t go 200mph an hour and truly realize the full potential and benefits. We’re just saying budget for that sports car, look at the TCO .
  • how do the different clinical users (MD, nurse, therapist, etc) use them?  It’s more than freedom to move, flexibility and access to information at the point of care and different staff groups will benefit in different ways. It goes beyond that, tablet use in Healthcare can reduce errors which we know can be deadly. They allow doctors to route things more effectively like prescriptions, then can enable admission/transfer/dismiss at the bedside, they can check for allergies/medications immediately, review images and reports on the move, enabling the community of care for home visits with an easy, portable device as well as doctors working from home and not having to come into the office just to read a report. or just maybe make clinicians more productive so they can spend more time with patients
  • Battery life of up to 20 hours on a tablet? 80% recharge in 1 hour? Being able to dock your tablet and connect to a monitor, keyboard and mouse for tasks that just aren’t suitable for a tablet, those are the features that are great for the clinical workflow but really the key consideration is how will the clinicians and nurses use the tablet and how can you enable them to capture, create, and consume information easily and efficiently. And referencing the real world use cases, we are seeing tablets being used to connect mobile workers to RiO, support field engineers,GPs accessing patient records for home visits supporting the viewing and update of patient records in the patients home. Many use cases, many different tasks.
  • But Clinical collaboration is really the key (part of those 4 C’s consume, create, capture and now collaborate). Virtual review boards, communities of care, working from home, Video/Voice/Data Collaboration is really where it’s at when we look at the use of tablets in the clinical workflow. That is what makes the tablet a productive healthcare tool.
  • Now we know iPads are popular for Healthcare, but why? Because people use them at home and are comfortable with them, familiarity or what we call sometimes the consumerization of IT. That’s where policies like BYOD come into play. I am not going to try to convince you NOT to use an iPad. I think the evidence is clear from a manageability and TCO standpoint that iPads are not the most efficient or cost effective tool and some would argue they don’t let your clinicians collaborate. But if your clinicians want it, like it and that’s what they want to use then do it. As we said, technology decisions often come down to user behavior. But please, for the love of all the Caldicott Guardians out there, make sure you look at all the aspects of BYOD as it is quite complex. Dell can help you manage and secure your iPads, and put the right policies in place to prevent data breaches and other expensive mistakes.
  • Infographic: Study: Dell Latitude 10 with Windows 8 vs. Apple iPad:

Tablets in healthcare maria burpee-hc2013 Tablets in healthcare maria burpee-hc2013 Presentation Transcript

  • Making the tablet a safe, secure,productive tool for HealthcareMaria Burpee, April 2013
  • Today’sagenda, workingtowards the device:• Your Objectives• Effective apps• Security, Manageability, TCO• Device Choices
  • all share common goal of better patient careWhat are your mobility objectives?₤₤Clinicians, Nurses IT Senior Execs
  • What are your IT objectives?Paperless NHSData GrowthInformationGovernanceResourcing and CostContainmentApplicationProvisioning• IT feels the pain of manageability• Need devices that fit easily into existing infrastructure• Simple to manage, secure, support• Managed transitions, family commonality, compatibility• A Tablet that deploys 11 times faster, saving 140 hours• Tablet Software updates 99% faster, saving 49 hours
  • 5What’s the value of security on mobile devices?• Mobile technology means breaches and breaches mean fines• Tablets with built-in security features like encrypted hard drive,smart care reader and fingerprint reader protect against breaches• IT spends less time on securing devices & more time on nextclinical app to drive better patient care or solve business issue
  • What are your CxO’s objectives?Cost SavingsComplianceStaffProductivityIncomeOptimisationPatientSatisfaction₤₤• Healthcare systems everywhere faced with tremendous cost pressures• Chose tablets that save money over the lifecycle of the device• Tablet costs come from many places, from purchase to training• Some tablets will be supplied, others will allow BYOD whichcomes with costs
  • What is the TCO of a tablet?₤Costs come from:Licensing provisioning andmanagementPolicy development1:2 Provisioning• A ₤500 tablet, after connecting, securing and managing can cost 4.5times the device cost, ₤2250!• Consider things like in-house battery replacement vs. returningunits can save money• Look at Total Cost of Ownership not just Acquisition Cost
  • What are your clinical objectives?Patient SafetyQuality ofCareAccess toInformationPersonal Productivityand satisfactionCutting Complexity• Freedom to move, flexibility, access to information at the point of care• Reduce errors, route things more effectively, enable bedsideadmission/transfer/dismissal, check for allergies or medications• Enabling the community of care with home visits or doctorsworking from home
  • What do you want to do with the tablet?What tablets are being used for:Accessing and updating patient informationAccessing medical reference informationITDMs also say:There are hospital applications that tabletscan’t accessThere are applications that can be accessedwith limited functionality• Caregivers will capture, create and consume content across manydevices, so ability to dock with monitor and full keyboard and mousemeans right device for the right task• Swappable batteries, battery life of up to 20 hours, 80% recharge in1 hour means devices that can easily work across shifts
  • How will your clinicians use the tablet?• Windows 8 apps for Healthcare –for clinicians and patients• Collaboration is 4th C (consume, create, capture, collaborate)• Virtual review boards, community of care, working from home• Video/voice/data collaboration is key benefit of tablets inclinical workflow; a tablet for better productivity
  • Which device will you choose?• iPads are popular because people are familiar with them“consumerization of IT”, that doesn’t mean they are right for Healthcare• Chose devices ultimately based on your users and your workflow• Don’t tackle BYOD alone, work with an expert to protect data• Many vendors, many form factors, many choices
  • Choose a vendorthat can providegreat support andtraining, understands use of technologyin the clinicalworkflow andultimately a vendorthat has a tabletthat meets yourobjectives and canimprove patientcare and clinicianproductivity whilestill beingmanageable, secureand cost effective.
  • Thank YouSources:Tablet TCO InfographicHealthcare Tablet Management Survey StudyReport Dell Latitude 10 with Windows 8 vs. Apple iPad