Your SlideShare is downloading. ×
The State of IT Consumerization: Mobility Trends in SMBs
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

The State of IT Consumerization: Mobility Trends in SMBs

432
views

Published on

Dell and UBM techweb surveyed 200 SMB executives in a cross-section of industries. All were involved in purchasing mobile devices and relevant software. Broadly speaking, the survey asked how they’re …

Dell and UBM techweb surveyed 200 SMB executives in a cross-section of industries. All were involved in purchasing mobile devices and relevant software. Broadly speaking, the survey asked how they’re coping with IT consumerization and what they plan to do in the future.

Though security is certainly an issue, a large majority sees the sunny side of mobility. It’s more of a business opportunity than a vexing technology issue. A strategy to be pursued, not a problem to be avoided.

Published in: Technology, Business

0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
432
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
6
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. The State of IT Consumerization: Mobility Trends in SMBs Dell and UBM TechWeb For more information contact: Amy Doherty, Research Director, adoherty@techweb.com
  • 2. • Tablets, smartphones and ultrabooks give employees the tools to work more productively. Anywhere, anytime access to critical information can improve customer service and mitigate bottlenecks in business processes. • SMB IT managers express concerns about data security and device management, two areas where technologies and policies are still evolving to fully meet today’s business needs. • New UBM TechWeb research brings the pros and cons of ubiquitous mobility into clear focus. Just over 200 SMB executives in a cross-section of industries reveal how they’re coping with IT consumerization today and what moves they’re planning for the future. • One overriding theme emerged: The true value of IT consumerization emerges when it becomes part of a larger strategic plan to reduce overall costs, attract and retain more customers, and sharpen an SMB’s competitive edge. Executive Summary
  • 3. Implementation Authorization or approval Selection of vendor/solution Evaluation or recommendation Defining requirements or architecture Determining the need to purchase 56% 39% 58% 76% 52% 68% All Respondents Are Involved in Purchase of End-User Devices & Related Software & Services Which of the following describe your involvement in the purchase process for end user devices and related software and services? Note: Multiple responses allowed.
  • 4. Other Green initiatives (energy efficiency, etc.) Regulatory compliance Business intelligence improvement Corporate security and risk management Business process improvement Need to accommodate/accelerate business growth Increase end user collaboration and agility Reducing the overall costs of doing business 1% 5% 11% 22% 30% 45% 45% 46% 66% Top Business Priority: Reducing Costs Helping Employees Collaborate & Become More Agile Important to Nearly Half What are the top business priorities that will have the greatest impact on your organization's IT spending decisions over the next 12 to 18 months? Note: Maximum of three responses allowed.
  • 5. Other Applications delivered via SaaS model Private cloud Data center consolidation Desktop virtualization Business continuity/disaster recovery programs Server virtualization Information security and compliance Data protection, retention and recovery Mobile workforce enablement 3% 10% 14% 16% 21% 30% 33% 33% 46% 55% Most Important IT Initiative: Enabling a Mobile Workforce Followed by Data Protection, Retention & Recovery What will be the most important IT initiatives to support these business priorities over the next 12 to 18 months? Note: Maximum of three responses allowed.
  • 6. Other OPEX associated with mobile administration and data… CAPEX associated with mobile hardware Management of software licensing costs Distributed/remote offices Mobile application development and upgrades Growing management and support demands on IT Data protection, retention and recovery Personal devices outside of IT's direct control Security 2% 9% 11% 13% 16% 35% 43% 53% 59% 68% Key Challenges for Mobile Device Management Security, Control of Devices, & Data Protection Top the List What are your organization's greatest challenges with respect to mobile devices? Note: Multiple responses allowed.
  • 7. Nearly Nine out of Ten Respondents Report Personal Mobile Devices Affect Internal Operations To what extent have personal mobile devices impacted your organization's infrastructure and management processes? 38% 50% 10% 2% Significant impact (our strategy is allow personal mobile devices for anyone who wants to use them) Some impact (our strategy is to determine case-by-case who can use personal mobile devices) No impact (we ban all personal mobile devices) Little impact (we keep tight controls on personal mobile devices)
  • 8. Employees Bypass Personal Device Controls: Two-Thirds of Organizations with Rules in Place Report that Workers Skirt Them If you tightly control or ban personal mobile devices do you find some employees skirt the rules anyway? 68% 32% YesNo Base: 106 respondents for whom the question was applicable.
  • 9. Few Plan to Tighten Personal Device Reins 41% Have No Plans to Change Mobile Policies; Nearly 30% Will Loosen Them Do you expect to alter your policies about personal mobile devices in the next 12 to 18 months? 28% 18%41% 13% Yes, make them more restrictive No, we have no plans to change the existing policy Yes, make them more flexible Don't know
  • 10. Other Attract and retain talent Augment telecommuting and flexible work arrangements Achieve better Service Levels Enhance customer service Promote greater collaboration Provide anywhere, anytime access to resources Improve business agility and responsiveness Improve end-user productivity and satisfaction 2% 14% 27% 32% 41% 47% 58% 62% 67% User Productivity & Satisfaction Are Key Drivers Just Over Six out of Ten Allow Personal Devices to Improve Business Agility What are the leading drivers for allowing personal mobile devices in your organization? Note: Multiple responses allowed.
  • 11. Personal Mobile Devices Can Pay Off 90% are Satisfied with ROI from Allowing Personal Device Use How would you characterize the return on investment (ROI) so far from allowing and supporting personal mobile devices in your organization? 9% 22% 59% 9% 1% Meets expectations Below expectations Somewhat better than expected Much better than expected Much worse than expected
  • 12. Other CAPEX associated with mobile hardware OPEX associated with mobile admin & data plans Distributed/remote offices Management of software licensing costs Mobile application development and upgrades Growing management and support demands on IT Personal devices outside of IT's direct control Data protection, retention and recovery Security 4% 6% 8% 8% 13% 20% 41% 47% 63% 79% Security, Data Protection & Control Remain Top Concerns as Personal Device Usage Grows What are your primary concerns if greater numbers of end users utilize personal mobile devices in your enterprise? Note: Multiple responses allowed.
  • 13. Technology Investment Priorities Closely Track Concerns Data Wipe & Encryption Top List of Technologies for Near Future How important will investments in the following technologies be over the next 12 to 18 months to support mobile devices? Mobile Enterprise Application Platforms (MEAP) Client virtualization Software inventory and usage services Enterprise-class mobile devices Internal Web 2.0 capabilities (including instant… Mobile device management services Mobile device management software Web-based application portals Private or public clouds Appliances for device management and security VPNs Unified threat management Encryption technology "Poison pill" software to erase data on lost or stolen devices 3% 4% 6% 6% 7% 7% 8% 9% 11% 11% 13% 13% 22% 24% 18% 17% 30% 33% 26% 41% 39% 37% 21% 31% 37% 38% 33% 35% 43% 42% 41% 39% 34% 37% 38% 36% 46% 39% 40% 35% 37% 27% 36% 37% 23% 22% 33% 15% 15% 18% 22% 19% 10% 14% 8% 14% Critical Very Important Somewhat Important Not Important Critical or Very Important 59% 55% 51% 50% 42% 32% 46% 47% 48% 33% 39% 36% 21% 21% Note: Ranked and sorted on “critical” score.
  • 14. Mobile Management Priorities: Manageability & Security How important is it that the following key features are part of solutions that support your mobile management activities? Move approved corporate images to mobile devices Scalable Create partitions between corporate and personal data Support multiple mobile platforms Easy to manage Provide endpoint security 5% 12% 16% 21% 30% 32% 26% 41% 30% 42% 60% 50% 47% 39% 42% 28% 9% 15% 22% 8% 12% 9% 1% 3% Critical Very Important Somewhat Important Not Important Critical or Very Important 82% 90% 63% 46% 53% 31% Note: Ranked and sorted on “critical” score.
  • 15. Respondent Demographics
  • 16. Respondent Profile: Job Title IT CIO/CTO 7% Chief compliance officer 0.5% CSO (chief security officer)/security management 0.5% Vice president, IT or infrastructure 5% Director/manager, IT or infrastructure 8% Director/manager, IT operations 7% Director/manager, network systems 3% Director/manager, storage or data center 0.5% IT director/manager, other 14% IT/IS staff 10% Consultant (IT) 4% Corporate CEO/president/owner/partner 16% CFO/financial management 2% COO/operations management 4% Vice president, non-IT 3% Director/manager, facilities 3% Line-of-business management 5% Consultant (non-IT) 3% Other 5% Which of the following best describes your job title?
  • 17. Respondent Profile: Company Size Approximately how many employees are in your organization? 62% 24% 14% 10 to 99100 to 249 250 to 499
  • 18. Respondent Profile: Vertical Biotech/biomedical/pharmaceutical 1% Consulting and business services 12% Chemicals 0.5% Consumer goods 1% Construction/engineering 8% Distributor 2% Electronics 1% E-marketplace including portals, auction, and verticals 1% Energy 0.5% Financial services/banking 3% Financial services/securities and investments 2% Financial services/other 1% Food/beverage 1% Healthcare/medical 7% Hospitality/travel 2% Insurance/HMOs 1% IT vendors 8% Logistics/transportation 3% Manufacturing/industrial, non-computer 9% Media/entertainment 8% Metals & natural resources 1% Non-profit 7% Retail/e-commerce 6% Telecommunications/ISPs 4% Utilities 2% Other 8% What is your organization's primary industry?
  • 19. Methodology In March 2012, UBM TechWeb conducted an online study on behalf of Dell on The State of IT Consumerization. The questionnaire was developed by Dell and UBM TechWeb. Email invitations were sent to UBM TechWeb’s qualified database of business technology decision makers with an embedded link to the online survey, which was hosted on SurveyGizmo.com. A total of 202 qualified respondents make up the final data set. Qualified respondents are those involved in the purchase process for end-user devices and related software and services at companies with between 10 and 500 employees. Results in this deck are based on these qualified 202 respondents unless otherwise noted. As incentive to take the survey, respondents (qualified or not) could enter a drawing to receive a digital media player, valued at $299.00 from UBM TechWeb. The results of this research will be presented in a forthcoming white paper, and the complete set of data tables has been provided. The greatest possible margin of error for the total respondent base (N=202) is +/-6.6 percentage points. UBM TechWeb was responsible for all programming and data analysis. These procedures were carried out in strict accordance with standard market research practices.