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Dell mobility Application Services

Dell mobility Application Services



To maximize the value of mobile devices you need to have Applications which take advantage of the technology, and enable users to use it effectively wherever they are.

To maximize the value of mobile devices you need to have Applications which take advantage of the technology, and enable users to use it effectively wherever they are.



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    Dell mobility Application Services Dell mobility Application Services Presentation Transcript

    • 1 Confidential Services
    • Dell Mobility Applications Services Overview Tony Stevens – Dell Services
    • 3 References - Mobile Custom Application
    • 4 Transportation Loading However automated loading becomes, there is always a need for someone on the ground to verify the way-bill, check vehicle details etc. A Mobile App enables instant completion. Historically this would be paper based and entered later via a fixed terminal. Improved efficiency and accuracy. Safety Operators increasingly have to show compliance with safety regulations – brake checks, tyre checks etc. Vehicle on board telemetry integrates with in cab tablet, which automatically reports to the operator’s vehicle management system. Replaces safety cards.
    • 5 Confidential Services Q Buster • Sales staff check out customers throughout store • Ideal for peak periods • Integrates with existing POS systems • Barcode scanning using the on-board camera Retail
    • 6 Local Government
    • 7 Confidential Services Dell Mobility Offerings at a Glance Strategy Consulting & CoE • Strategy assessment workshop • Enterprise mobility consulting with roadmap • Mobility CoE based on roadmap • Ux Workshop • User Interface Design • Visual Design • Mockups • Wireframes • Platform specific custom design User Experience • Custom App on each individual platforms iOS, Android, BB & Win8 • Rich & Intuitive User experience • Native phone features • Optimum performance Native Apps • Hybrid approach to target multiple platforms • Lightweight B2C / B2E applications • Common user experience • PhoneGap / Appcelerator frameworks Cross- platform / HTML5 apps • Client server middleware architecture • Kony for mobile solutions on Oracle, MS, SAP, SFDC & other legacy platforms • SMP (SAP Mobile platform) to mobile enable SAP business processes MADP Solutions • Real time bi-directional data • Interactive charts / dashboards • Business Insights • Location intelligence • Access to Transactional Information • Multimedia reports & videos Mobile BI • Developer enablement & training • Field issues bug fix • Pro-active platform upgrades • Change requests / enhancements Maintenance & Support Application Development & Testing MobilityCoE with dedicated team & support across all offerings
    • 8 Confidential Services Mobility Applications Strategy Consulting Developing a comprehensive strategy to mobilize your business processes Strategy Formulation – Focus Areas • Determine business objectives & Apps wish-list (B2C, B2E & B2B) with expected benefits. Prioritize and phase timeline along with use case • Identify necessary mobile platforms to be supported & Ux framework to be deployed • Assess best-fit development approach, e.g., native, hybrid, cross-platform • Define Enterprise Mobility Framework, Integration Interaction points with backend and Test Strategy • Assess data security, regulatory & compliance needs based on the domain and required policies • Define deployment strategies and management policies, including app store, app management & data collection • Program management as part of consulting engagement with a provision to continue into a Mobile CoE Mobility Strategy Consulting Mobility Business objectives Target Apps B2C, B2E, B2B User Exp Framework Apps Dev / Testing approach Enterprise backend Integration Security & Compliance Apps Deployment & Management Maintenance & Support
    • 9 Confidential Services Mobility Center of Excellence – Integrated Solution Dedicated Core Team (Design, Development & Maintenance) Base team # of Resources X Y Z New Apps development Porting Ux design Porting Month 1 M2 M3 M4 M5 M6 M# • Single channel for all client mobility needs • Dedicated Dell/customer core team to ensure consistency in user experience, development approach, processes, security & deployment. • Ensure Apps are always current (Latest OS / Devices) Build Phase Run Phase Ideation User experience design POC / Application Development Testing Deployment Maintain & Support Mock ups, wireframe design, visual design for different mobile platforms Development of POC / mobile application using agile methodology Automation, regression, system testing, performance & user acceptance testing Deployment of application to the targeted devices • Proactive & reactive maintenance • Level 2 / Level 3 support Setup / Transition Team ramp up, environment and process setup, transition plan creation Ideation of use cases & presentation to business
    • 10 Confidential Services User experience (UX) @ Dell Mobile UX User-centered Solutions experienced through the customer’s eye Holistic Consideration of environments beyond the users device Less is more First step towards designing better user experiences for mobile Co-creative Involvement of stakeholders in the service design process 3 clicks More than 3 clicks = tired users Sequencing Service visualized as a series of interrelated actions 30-60sec Critical first few moments after application is launched Evidencing Intangible services realized in terms of measurable artifacts Service design
    • 11 Confidential Services Native, Hybrid & MADP Options Native • Best UI/UX, graphics and performance • Single device/OS (e.g., iPad) • Access to API or device specific H/W, e.g., GPS • Need push notifications Hybrid (HTML5) • Fast time to market for widest audience • Fit for media consumption, minimal interaction • Lowest cost solution • App store, push notifications or H/W features MADP • Multiple OS (Android, iOS, BB, Win8) • Diverse enterprise back-end integration • Faster dev time & cost savings using single platform/code-base • App store, Application management Dell takes a development approach that is best suited to client specific needs, which may include Native, Hybrid or MADP Develop Once Build – Native / Hybrid Native APIs for Hybrid approach Deploy Anywhere Smartphone Tablets B2C B2E B2B Cross platform framework
    • 12 Confidential Services Test process assessment Managed services consultancy Product and package testing Manual & Automated testing Strategic test consulting Specialized services Lifecycle testing services Domain- specific services HTML5 / Hybrid HTML5 Mobile jQuery Senchatouch Native Apple IOS Android Symbian WP 7 & 8 Blackberry Cross Platform Kony SMP PhoneGap Appcelerator Rhomobile Browser Safari Opera IE Mozilla Firefox Dolphin Device landscape • Functional • Security & Integrity • Regression across devices / platforms • Language localization • Load & Performance • Usability • Device compatibility • Certification readiness • Field & Inter operability Type of Testing Test solutions Mobile Application Testing
    • 13 Confidential Services Representative Case Studies
    • 14 Confidential Services Wellness Application for Fitness chain Music playlist app for fitness Business Need Fitness instructors require a specific type of music to engage a class depending on the type of workout sessions. Solution • A tablet based mobile app with music player enabling fitness instructors to create a customized music playlist for specific type of workout sessions • Music Player supports BPM (Beats Per Minute) control that allows the user to speed up or speed down music during work-out sessions • Access pre-defined playlists or build their own playlists • Gapless player that plays all songs without gaps in a playlist using audio overlapping • Customized Media Player with all controls (Volume, BPM, Playlists) Platforms / Technologies Windows 8 Tablet, Native C# .Net
    • 15 Confidential Services Retail App for Inventory Stock Management Inventory stock in grocery store Business Need Store manager & his field force are required to gather information on the Inventory stock of products across a grocery retail chain so they can maintain appropriate supply of products. Solution • A tablet based mobile app to count physical stock of products in a grocery store • SKU’s to be counted are pushed by the store manager to the associates (users) tablet • Field force user gets a list of stores to be covered & the inventory list to be taken • A handheld Bluetooth scanner is used to scan the SKU & enter the quantity by the field force • Semantic zoom view helps the associate plan and execute his tasks • Control panel for the user to input count is ergonomically laid out for ease of use on tablets Platforms / Technologies Windows 8 Tablet, Native C# .Net
    • 16 Confidential Services Logistics Application to Track Shipment Logistics tracking Business Need An automated solution to help logistics field force to digitally handle shipments and eliminate the manual paper driven process. Solution • A smart device based mobile app to enable field force in effectively delivering shipments to clients • List of consignments for the day is pushed to the field user through the app • Barcode based verifications for correct consignment pickup & delivery • Digital signature capture of clients with actual address and time stamp • Delivery checklist for field user • Capture of consignment image & annotate for any exception / damages • Upload proof of delivery to sever Platforms / Technologies Android
    • 17 Confidential Services Student Retention Program on Mobile Student collaboration in University Business Need Identify students in the university who are potential drop outs & help them by providing specific guidance & support required to continue their courses. Solution • A smart device based mobile app which can be used to facilitate better collaboration between students & staff in the university • Students get feedback about current grades & achievements, information about relevant courses, deadlines and dates , bonus system for suggested activities and exam results on smartphone • Professors get extensive picture of each student, their grade history, automatic risk analysis to focus on specific students needing support, spend more time on promotion & mentoring • Application helps with info on locations, grades, events, find professors, tasks, surveys etc. Platforms / Technologies IOS & Windows 8, SAP Hana, Sybase
    • 18 Confidential Services Weather Application for Agricultural Needs Weather tracking App Business Need Weather information to farmers to help them in planning their day-to-day agricultural activities. Solution • A smart phone based mobile app which gives weekly weather forecast information to farmers • Application provides detailed weather forecast for a particular area on a particular day • Provision to contact a representative from Baywa- Agrar to get assistance on planning their agricultural activities • Information on crop production • Possibility to access product catalogue & place orders for agricultural equipment Platforms / Technologies IOS & Android, Sybase unwired platform with SAP
    • 19 Confidential Services Mobile Quality Inspection in Plant Quality inspection in production Business Need Plant personnel need a provision to report & manage product non-conformance in production line while they are on the move. Solution • A tablet based mobile app to enable plant personnel to do their work effectively • Take picture snapshot of non-conforming product, scan their bar code and create non- conformance report • View non-conformance history • Refer to work instructions on the device • Manage non-conformance & report QA status • Mobile data collection in shop floor Platforms / Technologies IOS, Android & Windows 8, Sybase with SAP Picture Snapshot Barcode Scan Work Instruction Non conformance history Create new Non-conformance Checklist editing
    • 20 Confidential Services Mobile Sales Order Management Mobile sales order management Business Need Mobile solution for wholesale and retail company, enabling staff to manage sales and procurement in SAP ERP . Solution • A smart device based mobile app to provide field sales staff with product information and enable them to rapidly fill procurement and sales orders on-site • Sales orders raised by staff are reviewed by office admins and order confirmations are intimated to sales staff through the App • Offline capability to collect sales order data and sync it with SAP system once a network connection is available • Reduce manual processes by cutting down on paperwork and increasing accuracy of orders Platforms / Technologies Android, Sybase with SAP
    • 21 Confidential Services CRM Procurement App Procurement Application Business Need Sales force personnel need dynamic access to customer database, products catalogue, product offer & procurement orders to manage tasks. Solution • A CRM based tablet mobile solution to help sales force in carrying out their day-to-day activities more effectively • App has features of customer management, their contact details & engagement history • Digital catalogs of products being offered • Provision to make a product quote to client • Order management to place an order & track it to closure • Create reports on the orders raised • Statistics indicating movement of a product in the market Platforms / Technologies Windows 8 Tablet, Sybase with SAP
    • 22 Confidential Services Lighthouse – App for Medical Representative Medical Representative App Business Need A solution to help medical representatives in Pharma industry automate their daily tasks & better engage with physicians in propagating medical drugs. Solution A mobile application with the following features • Planning for the day: Sales target planning, manage doctor visits, customized sales pitch based on drug to propagate • Market Survey: Get area-wise competitor info, competitor drugs info through pharmacist, capture prescription habits of doctors • Doctor visit: E-detailing of drugs to doctor with pharmacological details, clinical trials data, videos, dosage info etc., sample drop with signature capture, record doctor feedback • Order & Inventory management: Take orders from pharmacist, replenishment of drugs Platforms / Technologies Windows 8 Tablet, Native C# .Net
    • 23 Confidential Services Tax Guide for a Financial group Tax guide for all countries Business Need Ready reckoner tax guide to be used by individuals & tax consultants to know tax related legislations in various countries across the globe. Solution • A tablet based mobile app to provide tax legislation details in a specific country • The tax guide covers Corporate tax, VAT, GST & sales tax for all countries • Easy-to-use drop-down controls help the user switch between tax guides & countries • A hub-view that renders the guides in a format that can be scrolled horizontally • Semantic zoom of WIndows8 helps user to switch between the sections of a particular tax guide Platforms / Technologies Windows 8 Tablet, Native C# .Net
    • 24 Confidential Services Auto Insurance Agent Insurance agent Business Need A robust mobile solution to engage end users with auto insurance providers for their insurance & claim needs. Solution • A iPhone based mobile app to enable end users in addressing all their auto insurance needs • Get an insurance quote for the vehicle • Search for agents based on current location & other locations; locate them through google map and call them • Remit payment of outstanding premium • Capture details at the accident site, take pictures of damages, tag voice memo of affected parties • Reach out to emergency services • Submit a claim • Manage account – personal details, agents and policies. renew policies Platforms / Technologies IOS Native, Objective C Xcode
    • Thank you