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Services for the Virtual Era

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  • Helping their customers manage risk – the risk of pension liability. PensionsFirst does this through a proprietary application they’ve developed which allows their customers to analyze, manage and track pension risk.For years, risk management in the pensions industry was a game of baseless projections and fuzzy numbers. Compared to other financial sectors, the $20 trillion pensions industry was operating in the Stone Age. Then Fiona Page and Timothy Lyons (Founder & CEO) changed everything by introducing the world’s first integrated risk management platform for non-actuarial pension managers.  By providing fast, accurate reporting on risk, Timothy and Fiona did nothing less than revolutionize the pensions industry. And if they ruffled the feathers of some old-school actuaries in the process, it only made them more confident in their innovative and no-nonsense approach. PensionsFirst’s business has been growing very rapidly so they must meet new business requirements quickly, for example setting up a new client—which requires dedicated, secure technology resources to segregate and protect client data. Dell consultants partnered with PensionFirst to design and deploy a virtualization solution, built on PowerEdge blade servers and EqualLogic SANs, and supported by Dell ProSupport.
  • Task Retail Technology has grown to be one of Australia’s leading Point-of-Sale Software developers, supplying turnkey Retail Point-of-Sale Systems to a wide range of high profile hospitality, franchise chains, retail outlets, stadiums and large venues. A strong focus on customer service, adding value and technology innovation has fueled this growth.Task Retail uses Dell PowerEdge Servers to store customer data in high-security data warehouses.Dell ProSupport ensures maximum uptime.Kym—any comments you’d like to make?
  • Transcript

    • 1. Take Your Own Path:SMB Services and Solutions for the Virtual Era
      December 10, 2010
      The power to do more
    • 2. Dell Services
      2
      Helping Customers Succeed
      FOR IT SERVICE & SUPPORT CUSTOMER SATISFACTION(TBR)
      7
      #1
      43,000+
      GLOBAL
      COMMAND
      CENTERS
      Magic Quadrant LeaderHelp Desk and Desktop Outsourcing,North America
      TEAM MEMBERS
      LEADER
      IN DEVELOPMENT OF
      ADVANCED SUPPORT AND
      CLOUD SERVICES
      BROAD SUITE
      OF CONSULTING
      SERVICES
      “OUTSOURCINGEXCELLENCE AWARDS”WON WITH CUSTOMERSSINCE 2004
      60
      7
      TECH
      SUPPORT
      CENTERS
      ACTIVE IN
      SUPPORT:
      14M CLIENTS
      1.4M SERVICES &
      STORAGE SYSTEMS
      ~90
      SaaS:
      10K+ CUSTOMERS
      6.2M+ SEATS
      MANAGE:
      2.5M+ CLIENTS
      36 DATA CENTERS
      COUNTRIES
    • 3. Services for SMBs
      “Out of the four providers that tendered for our virtualization solution, only Dell was capable of delivering the whole solution end-to-end.”
      Peter RuttkaIT Administrator, Hennecke
      Confidential
      3
    • 4.
      • Trusted Provider
      • 5. Comprehensive Solutions
      • 6. Designed for SMBs
      Services
      Security & Compliance
      Maximized
      Uptime
      Growth & Innovation
      Optimized
      IT resources
      SMBNeeds
      Support
      Infrastructure Management
      Consulting
      CloudServices
      Configuration & Deployment
      4
      DellServices
    • 7.
      • 24 x 7 x 365
      • 8. 32 languages
      • 9. Global Command Centers
      ProSupport
      Asset & Data Protection
      Value-Added Services
      Speed of Response
      Support
      • For End Users and IT
      • 10. Match customer’s level of IT expertise
      • 11. Mission Critical
      • 12. 4-hour or Same Day
      • 13. Next Business Day
      • 14. Accidental Damage
      • 15. Extended Battery Service
      • 16. Certified Data Destruction
      • 17. Hard Drive Data Recovery
      • 18. Keep Your Hard Drive
      • 19. Proactive Maintenance
      • 20. Remote Advisory
      • 21. Specialized Onsite
      • 22. Enterprise-Wide Contract
      • 23. Point of Need
      5
    • 24. Proactive Systems Management
      • New feature of ProSupport
      • 25. Hardware Monitoring and Alerting
      • 26. Automated Diagnostics to detect and diagnose for fast recovery
      • 27. Customizable Warranty Expiration Notifications
      • 28. Asset Visibility and Reporting for Dell™ and non-Dell assets through customer’s online portal
      Proactive Maintenance
      • Scheduled assessments
      • 29. Streamlined patch management
      • 30. Detailed reporting
      • 31. Reduce IT issues up to 40% (Dell Analysis)
      Dell ProSupport Proactive
      6
      Don’t wait for IT to break
    • 32. ProSupport: Accidental Damage Service
      7
      Protecting SMB’s Investments in Assets
      • Easy repair or replacement for most accidental damage notcovered by limited warranty
      • 33. Includes spills, drops, electrical surges and other accidents
      • 34. Flexible terms
      • 35. 1 to 4 years
      • 36. International support for customers who travel
      • Collaborative support for ~140 third-party products
      • 37. Majority of SMB calls to Dell for support involve software issues
      ProSupport Covers Software
      8
      Resolutions, not finger-pointing
      Dell is single point of accountability for hardware and software
    • 38. Managed Services
      9
      SaaS Solutions
      Email
      Management
      Laptop Data Encryption
      Online Backup& Restore
      Crisis
      Management
      Distributed Device Management
      SoftwareInventory
      Leverage the efficiencies of SaaS
      for greater agility and mobility
    • 39. IT Consulting
      10
      • Automated Tools & Analysis
      • 40. Skilled Solution Architects
      • 41. Intellectual Property
      • 42. Reference Architectures
      Consulting
      End-User
      Data Center
      Enterprise Architecture
      • Data Center Planning and Management
      • 43. Platform Optimization and Virtualization
      • 44. Data Management
      • 45. Networking
      • 46. OS Migration Planning and Readiness
      • 47. Client Virtualization
      • 48. Application Rationalization, Packaging, and Management
      • 49. Education and Training
      • 50. Communications and Collaboration
      • 51. Enterprise Apps: Oracle, Active Directory, SharePoint, Business Intelligence
      • 52. Security
      Trusted expertise to help SMBs leverage new technologies
    • 53. Consulting: Remote Virtualization Readiness Assessment
      Software assessment for fast, accurate and benchmarked ROI and TCO analysis and recommendations
      Dell technical team walks through installation and data collection as customer watches via Web-Ex
      Workloads hardware and software inventory recorded over 30 days. Space, energy savings and consolidation ratios calculated
      Report delivered by Dell virtualization experts or technical sales specialist
      11
    • 54. “We can talk directly to Dell – there’s no middle man – and it has strong relationships with tier-one software providers such as VMware, which we needed for this project.”
      Dean Newman
      Director of IT, PensionsFirst, UK
      Consulting: Pension industry services firm turns to Dell for consulting, design, hardware, software
      12
    • 55. “In three years, we’ve been down for about 20 minutes.”
      Kym Houden
      Managing Director, Task Retail Technology
      Support: Task Retail Technology relies on Dell for robust and reliable service
      13
    • 56. ProSupport increases NPS scores from SMB customers by over 50%
      Services for SMBs
      14
      Peace of Mind and Customer Satisfaction
      “We’ve always been impressed with Dell support services. Dell ProSupport for IT Mission Critical provides peace of mind.”–Willem Jan Vastenholt, Head of ITInfoSupport(Netherlands)
      Small & Medium Business
    • 57. 15
      Take Your Own Path
      Global Media Summit
      Round Rock, Texas USA
      9-10 December 2010

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