Helping their customers manage risk – the risk of pension liability. PensionsFirst does this through a proprietary application they’ve developed which allows their customers to analyze, manage and track pension risk.For years, risk management in the pensions industry was a game of baseless projections and fuzzy numbers. Compared to other financial sectors, the $20 trillion pensions industry was operating in the Stone Age. Then Fiona Page and Timothy Lyons (Founder & CEO) changed everything by introducing the world’s first integrated risk management platform for non-actuarial pension managers. By providing fast, accurate reporting on risk, Timothy and Fiona did nothing less than revolutionize the pensions industry. And if they ruffled the feathers of some old-school actuaries in the process, it only made them more confident in their innovative and no-nonsense approach. PensionsFirst’s business has been growing very rapidly so they must meet new business requirements quickly, for example setting up a new client—which requires dedicated, secure technology resources to segregate and protect client data. Dell consultants partnered with PensionFirst to design and deploy a virtualization solution, built on PowerEdge blade servers and EqualLogic SANs, and supported by Dell ProSupport.
Task Retail Technology has grown to be one of Australia’s leading Point-of-Sale Software developers, supplying turnkey Retail Point-of-Sale Systems to a wide range of high profile hospitality, franchise chains, retail outlets, stadiums and large venues. A strong focus on customer service, adding value and technology innovation has fueled this growth.Task Retail uses Dell PowerEdge Servers to store customer data in high-security data warehouses.Dell ProSupport ensures maximum uptime.Kym—any comments you’d like to make?
Take Your Own Path:SMB Services and Solutions for the Virtual Era December 10, 2010 The power to do more
Dell Services 2 Helping Customers Succeed FOR IT SERVICE & SUPPORT CUSTOMER SATISFACTION(TBR) 7 #1 43,000+ GLOBAL COMMAND CENTERS Magic Quadrant LeaderHelp Desk and Desktop Outsourcing,North America TEAM MEMBERS LEADER IN DEVELOPMENT OF ADVANCED SUPPORT AND CLOUD SERVICES BROAD SUITE OF CONSULTING SERVICES “OUTSOURCINGEXCELLENCE AWARDS”WON WITH CUSTOMERSSINCE 2004 60 7 TECH SUPPORT CENTERS ACTIVE IN SUPPORT: 14M CLIENTS 1.4M SERVICES & STORAGE SYSTEMS ~90 SaaS: 10K+ CUSTOMERS 6.2M+ SEATS MANAGE: 2.5M+ CLIENTS 36 DATA CENTERS COUNTRIES
Services for SMBs “Out of the four providers that tendered for our virtualization solution, only Dell was capable of delivering the whole solution end-to-end.” Peter RuttkaIT Administrator, Hennecke Confidential 3
Trusted expertise to help SMBs leverage new technologies
Consulting: Remote Virtualization Readiness Assessment Software assessment for fast, accurate and benchmarked ROI and TCO analysis and recommendations Dell technical team walks through installation and data collection as customer watches via Web-Ex Workloads hardware and software inventory recorded over 30 days. Space, energy savings and consolidation ratios calculated Report delivered by Dell virtualization experts or technical sales specialist 11
“We can talk directly to Dell – there’s no middle man – and it has strong relationships with tier-one software providers such as VMware, which we needed for this project.” Dean Newman Director of IT, PensionsFirst, UK Consulting: Pension industry services firm turns to Dell for consulting, design, hardware, software 12
“In three years, we’ve been down for about 20 minutes.” Kym Houden Managing Director, Task Retail Technology Support: Task Retail Technology relies on Dell for robust and reliable service 13
ProSupport increases NPS scores from SMB customers by over 50% Services for SMBs 14 Peace of Mind and Customer Satisfaction “We’ve always been impressed with Dell support services. Dell ProSupport for IT Mission Critical provides peace of mind.”–Willem Jan Vastenholt, Head of ITInfoSupport(Netherlands) Small & Medium Business
15 Take Your Own Path Global Media Summit Round Rock, Texas USA 9-10 December 2010