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Happy Customers and Higher Margins: Multiply your Impact with Dell Services
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Happy Customers and Higher Margins: Multiply your Impact with Dell Services

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IT professionals today must deliver high levels of accessibility and performance to their business—and any disruptions translate into money lost. Optimize your customer’s IT environment while …

IT professionals today must deliver high levels of accessibility and performance to their business—and any disruptions translate into money lost. Optimize your customer’s IT environment while increasing the efficiency of your business with services and tools from Dell that complement your capabilities and deliver exactly what customers need. Dell provides flexibility based on your unique business model, and now Dell Services provides that same flexibility. See our range of services, training, tools and exclusive programs that can deliver higher satisfaction and scalability for your customers, with flexibility and profit for you. For more on our PartnerDirect program, see http://dell.to/1qwy5V9. Join us at Dell World 2014 for networking and keys to success: http://dell.to/1pBELzE.

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  • 1. 2013 Higher margins and happier customers with Dell Services Jim Roth Executive Director Support & Deployment Product Group
  • 2. 2013 Where we go from here What you will learn today Services for Channel Sneak peak with Services
  • 3. 2013 Partner business models for Services Dell Services’ flexible approach lets you decide how to engage GTM Strategy • Confidence • Enablement • Incentives Do you have the right capabilities and do you want to provide services on this deal? ProviderReseller No Yes GTM Strategy • Protect account ownership • Complement in-house capabilities • Training and certification
  • 4. 2013 Partner business models for Services Dell Services’ flexible approach lets you decide how to engage GTM Strategy • ProSupport • Configuration Services • Deployment Do you have the right capabilities and do you want to provide services on this deal? ProviderReseller No Yes GTM Strategy • Protect account ownership • Complement in-house capabilities • Training and certification
  • 5. 2013 PartnerDirect program structure with Services NEW! ProSupport & Deployment curriculum embedded within training modules:
  • 6. 2013 Reselling ProSupport
  • 7. 2013 Leverage our depth and scale Insights. Experts. Ease. 60+ 5 550+ 24 X 710+ Million 24,000+ 115+ Million 55 2000+ 90%+ Countries offering Same Business Day response Countries supported People: Tech Support, Field Service Languages spoken Annual part shipments Global Command Centers Part distribution centersSystems supported Carry in Service centers Dell ProSupport customer satisfaction ProSupport phone, e-mail, and chat sites Availability and terms of Dell Services vary by region. For more information, visit dell.com/servicedescriptions. AD# G130007002 167 Phone/Online Availability 49
  • 8. 2013 Dell ProSupport benefits for your customers We’ll take care of support so you can take care of your customers Customer benefits: • Maximize productivity by leveraging Dell scale and skill • Minimize disruptions with round the clock access to highly trained experts • Gain efficiency through a single source for all your support needs Single Source ProSupport engineers Hypervisor, OS and SW* support Multivendor hardware support Comprehensive hardware & software support Tools & Technology SupportAssist TechDirect Always Accessible 24x7x365 Phone, email, chat, social media 137 countries, 55 languages Onsite response options* *Available on specific software titles ** Next Business Day, 2 hour and 4 hour options
  • 9. 2013 Partner benefits of ProSupport Helps add incremental revenue and extend your support team with no additional investment $Incremental revenue with no extra investment Increased customer satisfaction Extended support team
  • 10. 2013 TechDirect Simplifying parts dispatch and case management workflows, multiple tools vs. one tool • An easy-to-use online support tool accessible in 11 languages • Enables efficient online resolution Simple Convenient Customizable • Bypass phone-based support requests and redirect time saved to critical issues • Centralized portal enables customers to discard multiple tools to manage status and history of support requests • Experience a modular layout with custom dashboard, reports and summaries • Access profile information, installation certifications and Message Center
  • 11. 2013 Enterprise Deployment
  • 12. 2013 Enterprise Deployment Services Maximize investment, improve stability and enable productivity Servers Storage Networking • Rack deployment • Installation and integration • Upgrade service • Software installation and configuration • Virtualization • Converged infrastructure integration • SAN and NAS configuration • SAN and NAS integration • Data Migration • Replication and Backup • Installation, cable and label • Routing and switching configuration • Wireless LAN installation and configuration • Security and access configuration • SonicWALL Configuration Integration Migration Asset Resale & Recycle Logistics
  • 13. 2013 Partner benefits of Enterprise Deployment Helps with your growth strategy and provides great margins, without additional investments Helps with growth strategy Deeper and broader capabilities and expertise 24/7 global coverage with proven processes
  • 14. 2013 Continued Services investment in our resellers Helping you leverage additional opportunities for higher profitability Incentives Eligibility for rebates increases with every services contract sold Demand Gen Designing demand gen activities to help drive opportunities Collateral Providing you with sales enablement and awareness building materials Broad Portfolio Enable you to augment your portfolio with our services Training Helping you identify and leverage services opportunities
  • 15. 2013 Sneak peak: New offerings for Services Delivery Partners
  • 16. 2013 Partner business models for Services Dell Services’ flexible approach lets you decide how to engage GTM Strategy • Confidence • Enablement • Incentives Do you have the right capabilities and do you want to provide services on this deal? ProviderReseller No Yes GTM Strategy • Protect account ownership • Complement in-house capabilities • Training and certification
  • 17. 2013 NEW! PartnerDirect program structure with Services
  • 18. 2013 PartnerDirect Services Delivery Partners Program Providing specific offers, tools and programs for partners with services’ capabilities Introducing: Support Delivery Partner Future State: Deployment Delivery Partner How it works: • Partner delivers service on partner paper Program elements: • Access to unique offer for L3 support for partners • Better support experience • Decreases costs • Training How it works: • Partner sells deploy services on partner paper Program elements: • Technical training for partners • Authorization for deploying specific platforms
  • 19. 2013 What it is: Benefits: Qualified partners: Must have a Help Desk capable of taking all end user calls Are registered in TechDirect to self- dispatch parts and create and track cases Preferred or Premier status in PartnerDirect Capable of providing onsite break fix support to customers Enhances partner service capabilities to their end users quickly and cost effectively Partner maintains relationship and ownership of customer Provides partners with high level technical support and logistics A unique offer for partners providing all Help Desk support to their customers Gives partners immediate access to Dell’s advanced ProSupport engineers Enables online parts ordering via TechDirect Dell supports the Partner not the end user ProSupport for Support Delivery Partners
  • 20. 2013 Where we go from here Invest in Services training with Dell Sell Dell Services offerings that enable the value you bring to your customers
  • 21. 2013 Let’s get started Engage with Dell PartnerDirect and Services subject matter experts at the Solution Showcase Schedule a post-event whiteboard session to address your specific requirements. Contact your account team for details Gain hands on experience, see demonstrations at the Solution Showcase Schedule a visit to a Dell Solution Center near you: Austin • New York City • Washington D.C. Chicago • Santa Clara • Mexico City • Sao Paolo Go to http://partnerdirect.dell.com
  • 22. 2013 Q&A
  • 23. 2013

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