EMEA Day at Dell 2010 - Global Trends From Dell Small Business Excellence Award

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  • Weighted avg. for employees
  • Weighted avg. for employees
  • EMEA Day at Dell 2010 - Global Trends From Dell Small Business Excellence Award

    1. 1. DELL Global Small Business Excellence Award Review of the 2008 Global Competition Dr. Ayman El Tarabishy, Executive Director International Council for Small Business Professor The George Washington University, Washington D.C.
    2. 2. www.icsb.org
    3. 3.   What is the International Council for Small Business? ICSB is the premier global professional network for to promote and advance entrepreneurship worldwide. <ul><li>Affiliates and Chapters </li></ul><ul><li>Over 2,000 members world-wide </li></ul><ul><li>Best practices, knowledge, and policy network </li></ul><ul><li>World Conference, publications, and Internet portal </li></ul>Small & Medium Enterprises Development Agency of Nigeria ICSB J apan ICSB Taiwan
    4. 4. Affiliates/Chapters World Conferences <ul><li>1991 </li></ul><ul><li>1993 </li></ul><ul><li>1995 </li></ul>1996 ■ <ul><li>1997 </li></ul><ul><li>1998 </li></ul><ul><li>1999 </li></ul><ul><li>2000 </li></ul><ul><li>2001 </li></ul><ul><li>2002 </li></ul>2003 <ul><li>2004 </li></ul><ul><li>2006 </li></ul><ul><li>1994 </li></ul><ul><li>2007 </li></ul>ICSB ’ s Global Network Europe Singapore Japan South Africa Korea Taiwan <ul><li>2005 </li></ul>Puerto Rico <ul><li>2008 </li></ul>Nigeria <ul><li>2009 </li></ul><ul><li>2010 </li></ul>Egypt
    5. 5. Award Site
    6. 6. Q. Number of Employees by Country (2008) TOTAL Avg. # of Employees = 17 Country Avg. # Employees US 10 AU 7 BR 17 CA 13 DE 28 ES 20 FR 15 GB 10 IN 23 IT 7 MX 30
    7. 7. Q. Avg. Number of Employees by Country (2009) TOTAL Avg. # of Employees = 17 Country # Employees US 10 AU 7 BR 28 CA 15 DE 27 ES 20 FR 15 GB 10 IN 24 IT 8 MX 27 Total 17.36
    8. 8. Q. Number of Years in Business (2008) TOTAL Avg. # of Years in Business = 9 Country Avg. # Years in Biz US 14 AU 6 BR 10 CA 12 DE 8 ES 9 FR 7 GB 6 IN 8 IT 16 MX 8 Total 9.45
    9. 9. Q. Avg. Number of Years in Business (2009) TOTAL Avg. # of Years in Business = 10 Country # Years US 15 AU 6 BR 13 CA 11 DE 9 ES 10 FR 7 GB 6 IN 7 IT 18 MX 7 Total 9.91
    10. 10. Q. 2008 Revenue (in USD$) ALL COUNTRIES Country Avg. 2008 Revenue in USD$ US 1,000,000.00 AU 417,134.00 BR 737,117.00 CA 1,306,346.00 DE n/a ES 2,363,051.00 FR 2,887,458.00 GB 1,090,687.00 IN 40,068.00 IT 2,230,971.00 MX 243,340.00 Total Avg. Revenue (USD$) $1,231,617.20
    11. 11. Age of CEO
    12. 12. Started business alone
    13. 13. Present job is first full-time job
    14. 14. Q. Description of Business (2008) All Countries <ul><li>Results </li></ul><ul><li>50% of entries have Service Oriented Business </li></ul><ul><li>Percentage held true for each country </li></ul>
    15. 15. Competition Questions <ul><li>Q1: Describe how the innovative use of IT has improved the customer experience </li></ul><ul><li>Q2: Show how the innovative use of IT has produced improvements in your customers’ experiences with your business, products or services </li></ul><ul><li>Q3: Show how IT has led to better management of the business operations </li></ul><ul><li>Q4: Show how the innovative use of IT has impacted the organization's success. A company's annual revenue may be considered when determining finalists. </li></ul><ul><li>Q5: Show how the company’s use of IT is unique and has differentiated you from your competition </li></ul>
    16. 16. Customer Focus <ul><li>Customers seek a strong value proposition: </li></ul><ul><ul><li>Speed </li></ul></ul><ul><ul><li>Convenience </li></ul></ul><ul><ul><li>Personalization </li></ul></ul><ul><ul><li>Price </li></ul></ul>
    17. 17. Atoms vs. Bits <ul><li>Nicholas Negroponte </li></ul>
    18. 18. Atoms vs. Bits Traditional Value Chain
    19. 19. Atoms vs. Bits New Value Chain The Internet
    20. 20. Analysis of the Country Winners Atoms vs Bits
    21. 21. Disruptive Impact of Technology <ul><li>Clayton Christensen </li></ul>
    22. 22. Disruptive Impact of Technology Exceeds Customer Expectations Threshold of General Acceptance Voice?
    23. 23. Analysis of the Country Winners Evolutionary and Revolutionary
    24. 24. Reach vs. Richness <ul><li>Philip Evans & Thomas Wurster </li></ul>
    25. 25. Reach vs. Richness Reach Richness
    26. 26. Reach vs. Richness Reach Richness Off the Rack Custom Tailor
    27. 27. Analysis of the Country Winners Reach versus Richness
    28. 29. Reach and Richness <ul><li>A Suit That Fits.com (ASTF) is the world’s first online hand tailored suit making company, offering the largest range of quality suits in the UK. </li></ul><ul><li>Using unique web technology, customers have the flexibility to design and customize their individually hand tailored suit at an affordable ‘off the peg’ price, starting at £150. </li></ul><ul><li>Our innovative technology enables customers to choose from over 40 billion different suit design combinations, in a matter of minutes. </li></ul><ul><li>By passing control of suit and shirt design and price back to the customer, we offer unparalleled choice, and give every customer exactly what they want, which creates a great overall customer experience. </li></ul>
    29. 30. Categorization of Companies 2008 Winner <ul><li>Wiggly Wigglers is a gardening company in a small rural village in the UK. </li></ul><ul><li>They used all three strategies to grow and prosper (social media, blogs, twitter, etc...) </li></ul><ul><li>(UK Winner & Global Winner) </li></ul>
    30. 31. Mainstream - Business
    31. 32. www.dellhero.com

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