EMEA Day at Dell 2010 - Global Trends From Dell Small Business Excellence Award

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  • Weighted avg. for employees
  • Weighted avg. for employees

Transcript

  • 1. DELL Global Small Business Excellence Award Review of the 2008 Global Competition Dr. Ayman El Tarabishy, Executive Director International Council for Small Business Professor The George Washington University, Washington D.C.
  • 2. www.icsb.org
  • 3.   What is the International Council for Small Business? ICSB is the premier global professional network for to promote and advance entrepreneurship worldwide.
    • Affiliates and Chapters
    • Over 2,000 members world-wide
    • Best practices, knowledge, and policy network
    • World Conference, publications, and Internet portal
    Small & Medium Enterprises Development Agency of Nigeria ICSB J apan ICSB Taiwan
  • 4. Affiliates/Chapters World Conferences
    • 1991
    • 1993
    • 1995
    1996 ■
    • 1997
    • 1998
    • 1999
    • 2000
    • 2001
    • 2002
    2003
    • 2004
    • 2006
    • 1994
    • 2007
    ICSB ’ s Global Network Europe Singapore Japan South Africa Korea Taiwan
    • 2005
    Puerto Rico
    • 2008
    Nigeria
    • 2009
    • 2010
    Egypt
  • 5. Award Site
  • 6. Q. Number of Employees by Country (2008) TOTAL Avg. # of Employees = 17 Country Avg. # Employees US 10 AU 7 BR 17 CA 13 DE 28 ES 20 FR 15 GB 10 IN 23 IT 7 MX 30
  • 7. Q. Avg. Number of Employees by Country (2009) TOTAL Avg. # of Employees = 17 Country # Employees US 10 AU 7 BR 28 CA 15 DE 27 ES 20 FR 15 GB 10 IN 24 IT 8 MX 27 Total 17.36
  • 8. Q. Number of Years in Business (2008) TOTAL Avg. # of Years in Business = 9 Country Avg. # Years in Biz US 14 AU 6 BR 10 CA 12 DE 8 ES 9 FR 7 GB 6 IN 8 IT 16 MX 8 Total 9.45
  • 9. Q. Avg. Number of Years in Business (2009) TOTAL Avg. # of Years in Business = 10 Country # Years US 15 AU 6 BR 13 CA 11 DE 9 ES 10 FR 7 GB 6 IN 7 IT 18 MX 7 Total 9.91
  • 10. Q. 2008 Revenue (in USD$) ALL COUNTRIES Country Avg. 2008 Revenue in USD$ US 1,000,000.00 AU 417,134.00 BR 737,117.00 CA 1,306,346.00 DE n/a ES 2,363,051.00 FR 2,887,458.00 GB 1,090,687.00 IN 40,068.00 IT 2,230,971.00 MX 243,340.00 Total Avg. Revenue (USD$) $1,231,617.20
  • 11. Age of CEO
  • 12. Started business alone
  • 13. Present job is first full-time job
  • 14. Q. Description of Business (2008) All Countries
    • Results
    • 50% of entries have Service Oriented Business
    • Percentage held true for each country
  • 15. Competition Questions
    • Q1: Describe how the innovative use of IT has improved the customer experience
    • Q2: Show how the innovative use of IT has produced improvements in your customers’ experiences with your business, products or services
    • Q3: Show how IT has led to better management of the business operations
    • Q4: Show how the innovative use of IT has impacted the organization's success. A company's annual revenue may be considered when determining finalists.
    • Q5: Show how the company’s use of IT is unique and has differentiated you from your competition
  • 16. Customer Focus
    • Customers seek a strong value proposition:
      • Speed
      • Convenience
      • Personalization
      • Price
  • 17. Atoms vs. Bits
    • Nicholas Negroponte
  • 18. Atoms vs. Bits Traditional Value Chain
  • 19. Atoms vs. Bits New Value Chain The Internet
  • 20. Analysis of the Country Winners Atoms vs Bits
  • 21. Disruptive Impact of Technology
    • Clayton Christensen
  • 22. Disruptive Impact of Technology Exceeds Customer Expectations Threshold of General Acceptance Voice?
  • 23. Analysis of the Country Winners Evolutionary and Revolutionary
  • 24. Reach vs. Richness
    • Philip Evans & Thomas Wurster
  • 25. Reach vs. Richness Reach Richness
  • 26. Reach vs. Richness Reach Richness Off the Rack Custom Tailor
  • 27. Analysis of the Country Winners Reach versus Richness
  • 28.  
  • 29. Reach and Richness
    • A Suit That Fits.com (ASTF) is the world’s first online hand tailored suit making company, offering the largest range of quality suits in the UK.
    • Using unique web technology, customers have the flexibility to design and customize their individually hand tailored suit at an affordable ‘off the peg’ price, starting at £150.
    • Our innovative technology enables customers to choose from over 40 billion different suit design combinations, in a matter of minutes.
    • By passing control of suit and shirt design and price back to the customer, we offer unparalleled choice, and give every customer exactly what they want, which creates a great overall customer experience.
  • 30. Categorization of Companies 2008 Winner
    • Wiggly Wigglers is a gardening company in a small rural village in the UK.
    • They used all three strategies to grow and prosper (social media, blogs, twitter, etc...)
    • (UK Winner & Global Winner)
  • 31. Mainstream - Business
  • 32. www.dellhero.com