Dell SecureWorks Difference


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An Overview of Dell Secureworks – World Class IT Security for Small Medium Businesses

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Dell SecureWorks Difference

  1. 1. The Dell SecureWorks differenceDell SecureWorks is the Dell SecureWorks is able to help enterprises achieve these goals by delivering a tightly integrated suite of Managed Security Services to provide a truly effectiveleading Managed Security solution. The following factors are fundamental to delivering a superior level of serviceServices Provider with and differentiate Dell SecureWorks from other participants in the Managed Security Services market:thousands of customers • Advanced, vendor-neutral technology platform delivers immediate integrationand tens of thousands with enterprises’ current and future security infrastructureof devices managed and • Global visibility and superior threat intelligence keeps customers protected frommonitored around the the latest emerging threats • Total Attack Context virtually eliminates false positivesworld. We are the clear • In-depth event analysis by true security experts ensures accurate threat assessmentschoice for any security • OPEN Service Delivery provides real-time enterprise security vision andteam seeking to enhance service transparencytheir security posture and • Industry-leading customer Portal delivers real-time, enterprise-wide views of your security postureimprove overall security • Fully redundant Security Operations Center infrastructure enables us to neveroperations efficiency. miss a security event, even if disaster strikes • Co-Managed approach keeps you in control These differentiators combine to enable Dell SecureWorks to consistently meet and exceed our customers’ expectations. This focus on effective service delivery can be illustrated by our industry-leading customer renewal rate of more than 97%. The following describes each differentiator in more detail to illustrate how each contributes to making Dell SecureWorks the best Managed Security Services Provider for your enterprise.
  2. 2. The Dell SecureWorks differenceAdvanced Sherlock securitymanagement platformThe Dell SecureWorks Sherlock Security Management packet information, which is critical to properly analyzePlatform™ is the foundation to our ability to deliver the an event. Additionally, the platform will correlate events tomost effective service in a scalable fashion. This purpose- vulnerability scanning information. This provides the Analystbuilt, scalable platform was created from the ground up with the knowledge that an event is occurring and thatto be able to support the monitoring of any critical the targeted system is or is not vulnerable to the particularinformation asset for the detection of both known and attack. Total Attack Context enables Dell SecureWorks’unknown threats in real time. The platform is completely Intrusion Analysts to virtually eliminate false positives andvendor neutral and can unobtrusively integrate with any only escalate true security threats to the customer.critical asset immediately. Additionally, by having our owntechnology platform we have the ability to make any In-depth analysis by true security expertsdevelopment changes necessary to adapt to the evolving Dell SecureWorks is the only Managed Security Servicessecurity needs of our customers. The Sherlock Security Provider to require 100% of our Security Analyst team toManagement Platform enables Dell SecureWorks to offer obtain SANS’ GIAC Certified Intrusion Analyst ( customers the most complete threat management certification. This rigorous, highly technical certificationcoverage in the industry. provides our Intrusion Analysts with in-depth incident analysis training. All Security Operations Center personnel are requiredGlobal threat intelligence to obtain this certification within 90 days of employmentMonitoring thousands of customers in more than 70 in order to ensure they have the advanced incident analysiscountries provides Dell SecureWorks with unique visibility skills they will need when monitoring customers’ securityinto the evolving threat landscape. Our elite team of security environments. Experience is another key characteristic of ourresearchers, the Counter Threat UnitSM, has hundreds of Intrusion Analyst team. Dell SecureWorks’ average Analystformal and informal relationships in the security industry tenure is more than three years. The scalability delivered byand is one of the most recognized teams of security our platform enables Dell SecureWorks to hire at a slower rateresearchers in the world. Their expertise is frequently sought than most of our competitors allowing us to build andby government agencies, Fortune 500 enterprises and media maintain a team of senior Analysts that have handledoutlets as they are often among the first to identify and thousands of critical incidents for our customers. Having anunderstand emerging threats and new attack techniques. experienced and knowledgeable team of true security expertsThis applied research directly benefits our customers by on staff ensures our Analysts accurately assess and respondensuring they are always protected from the latest threats. to any critical incident discovered across our customer base.Total attack context OPEN service deliveryA key reason customers engage a Managed Security Service Dell SecureWorks pioneered the methodology of OPEN ServiceProvider is to help them find the true security events hidden Delivery for Managed Security Services and is the onlyin the mass of data being generated from their security provider that leverages this methodology as a process forinfrastructure. Unfortunately, most providers act as continual improvement and to facilitate a partnership withnothing more than a bell-ringing service as they escalate its customers. OPEN service delivery creates a “glass house”events without ever doing analysis. Dell SecureWorks’ where customers gain real-time enterprise security vision andTotal Attack Context solves this problem by integrating service transparency. Service delivery in this manner enablesall the threat information available. Threat information Dell SecureWorks to act as a true extension of our customers’encompasses security events including packet information, security team to achieve effective Threat Management.device configuration information, security intelligence A fundamental component to OPEN Service Delivery is theand vulnerability scanning results. The Sherlock Security Customer Portal. This real-time Portal enables our customersManagement Platform is designed to tightly integrate with the to see all the activity in their environment and what we arecustomer’s security environment through standard protocols doing to protect them. The Portal and other components ofand native APIs. This enables Dell SecureWorks’ Intrusion OPEN Service Delivery allow us to demonstrate our value toAnalysts to not only see the security alert, but also the full customers every second of every day.
  3. 3. The Dell SecureWorks differenceIndustry-leading customer portalIndustry analysts and customers alike have recognized Dell collaboration between our certified teams of SecuritySecureWorks’ Customer Portal as being the best in the Analysts at our multiple locations. Each of the locations areManaged Security Services market. This secure, web-based completely self-sufficient and operate from carrier-gradeinterface provides customers with a real-time, enterprise-wide facilities that have redundant ISP connections, backupview of their security environment. Throughout the Portal power generators and redundant systems to maintainthere are a variety of pre-built reports clearly illustrating service delivery for all customers without additional incidents, threat information, vulnerability exposures, Should a Center ever go offline, our Analysts will never missand the status of response and remediation efforts. a security event and absolutely no downtime will occur.Additionally, you will find trending analyses and comparative This architecture, designed from the ground up, ensures thatanalyses that will enable you to view the status of your security Dell SecureWorks will always deliver on our obligation toposture over time and compare it to Dell SecureWorks’ other never leave our customers’ IT environment unprotectedcustomers. The Portal also enables you to demonstrate from attacks.compliance with various regulations and programs includingSarbanes-Oxley, Gramm-Leach-Bliley, PCI DSS, HIPAA, Co-management approachNERC-CIP and others. Through the Portal you will be able to Dell SecureWorks’ security device management servicesgenerate on-demand pre-built or custom reports that will are delivered in a co-managed fashion that will keep youprovide the information you need to show auditors that your in control of your security infrastructure. Whether we areinternal controls are operating in an effective manner. The Dell managing your Intrusion Detection, Intrusion PreventionSecureWorks Portal will provide you with the powerful, and/or Firewalls, you will always retain administrative rights.real-time analytics you need to make better security decisions This approach further fosters the partnership necessary toand demonstrate an improvement in security. deliver true protection through effective Managed Security Services. Dell SecureWorks provides the most flexible serviceFive integrated security delivery options available and will tailor our offerings to meetoperations centers the needs of your security team.Managed Security Service Providers have an obligationto customers to never miss a security incident, even when About Dell SecureWorksdisaster strikes. Dell SecureWorks’ Managed Security Services Dell Inc. (NASDAQ: DELL) listens to customers and deliversare delivered from our five integrated Security Operations worldwide innovative technology and business solutions theyCenters located in Atlanta, Ga., Chicago, Ill., Myrtle Beach, trust and value. Recognized as an industry leader by topS.C., Providence, R.I., and Edinburgh, Scotland. These analysts, Dell SecureWorks provides world-class informationcenters integrate seamlessly to provide continuous security services to help organizations of all sizes protect theiroperations with all locations staffed and fully functional IT assets, comply with regulations and reduce security costs.around-the-clock every day of the year. State-of-the-artvideo conferencing and voice communication technologies, For more information, visit http://www.secureworks.comas well as instant communication tools, enable tightAvailability varies by country. © 2011 Dell Inc. All rights reserved.Dell and the Dell logo, SecureWorks, Counter Threat Unit (CTU), iSensor, iScanner, Sherlock, Inspector and LogVault are eitherregistered trademarks or service marks, or other trademarks or service marks of Dell Inc. in the United States and in other countries.All other products and services mentioned are trademarks of their respective companies. This document is for illustration ormarketing purposes only and is not intended to modify or supplement any Dell specifications or warranties relating to these productsor services. February 2011.