Tps marriot jenn lim_delivering happiness
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Tps marriot jenn lim_delivering happiness Tps marriot jenn lim_delivering happiness Presentation Transcript

  • TOWNEPLACE SUITESMARRIOTTMAY 31 2013JENN LIMCEO & CHIEF HAPPINESS OFFICER
  • TAKE A MOMENT TOTHINK…WHAT AREYOUR GOALSIN LIFE?
  • WHAT IS YOUR GOAL INLIFE?
  • • “WHEN I GET _____, I’LL BE HAPPY”• “WHEN I ACHIEVE _____, I’LL BE HAPPY”• LOTTERY WINNERS• TERMINALLY INJURED OR DISABLEDOUR BRAINS AREHARDWIRED TOSEEK HAPPINESS.YET WE’RESUPERBAD ATPREDICTINGWHAT CANSUSTAIN IT.
  • REFLECTIONHOW DIDI GETHERE?WHY AM I SO PASSIONATEABOUT HAPPINESS?
  • MT. KILIGREEN FIELDExplored andPrioritizedINTERNETCONSULTANTLAYOFFLOSERLOSSGOBEARS!ZAPPOSCONSULTANTROCKBOTTOMTIMEHAPPINESSOH@#$%
  • “PEOPLE WILL FORGET WHATYOU SAID, PEOPLE WILL FORGETWHAT YOU DID, BUT PEOPLEWILL NEVER FORGET HOW YOUMADE THEMFEEL.”— MAYA ANGELOU
  • CULTUR#1 PRIORITY?
  • HAPPINESS AS ABUSINESS MODELLESSONS LEARNED:1.COMMITMENT2.CORE VALUES3.TRANSPARENCY4.VISION5.RELATIONSHIPS6.THE RIGHT TEAMHOW CAN THEY BEAPPLIED TO YOU?
  • CULTURE AND CUSTOMER SERVICE$2B* COMPANY1999 – TODAY‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08GrossSales$MM$1,000800600400200NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION***GROSS MERCHANDISE SALES**SHARE VALUE AT THE TIME OF CLOSING
  • BEST WORKPLACESVS. S&P 500GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010
  • SOME FRAMEWORKSLEARNED ALONG THE WAY…WHAT DOES THESCIENCE OF HAPPINESSHAVE TO TELL US?SOME DATA AND FRAMEWORKSLEARNED ALONG THE WAY…
  • FIRST…THERE WAS ABOOK
  • WE HEARD FROM AROUND THEWORLDUNIFIEDBY THESAMEVISIONNO MATTER WHAT•BACKGROUND•CULTURE•IDEAS•JOBHAPPINESS
  • HARVARD BUSINESS REVIEWJAN-FEB 2012 ISSUEHAPPINESS in theWORKPLACESALES 37%PRODUCTIVITY31%ACCURACY 19%CREATIVITY300%______________________________________TURNOVERENGAGEMENTCREATIVITYPROFITS
  • HOW? The 3 C’s.3100Cities110Countries
  • HAPPIERCOMPANIES
  • WHAT MATTERSISALIGNMENT ANDCOMMITMENT
  • HOW CAN WE HELP?FOR:QUESTIONSCULTURE BOOKCOPY OF THE PRESENTATIONJENN@DELIVERINGHAPPINESS.COMJOIN THE MOVEMENTDELIVERINGHAPPINESS.COMFACEBOOK.COM/DELIVERINGHAPPINESSTWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
  • •BE TRUE TO OUR WEIRD SELVES•LIVE OUR VALUES, PASSIONS ANDPURPOSE•PRIORITIZE FOR LASTING,SUSTAINABLE HAPPINESSIMAGINE…
  • THANK YOU!THEN DO.