Te dx cmu_jenn lim_delivering happiness 16.9

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  • 1. TEDxCMU MARCH 3, 2013 PITTSBURGH, PA JENN LIMCEO & CHIEF HAPPINESS OFFICER
  • 2. COULD THE ANSWERREALLY BE…HAPPINESS?
  • 3. WHAT AREYOUR GOALS IN LIFE ?
  • 4. WHAT ARE YOUR GOALS INLIFE?
  • 5. OUR BRAINS AREHARDWIRED TO SEEKHAPPINESS.YET WE’RE SUPERBADAT PREDICTINGWHAT CAN SUSTAINIT.
  • 6. REFLECTIONWHY AM I SOPASSIONATE ABOUTHAPPINESS? HOW THE HECK DID ? I GET HERE
  • 7. GO INTERNET LAYOFFBEARS! CONSULTANT LOSER MT. LOSS KILI ZAPPOS GREEN FIELD ROCK COMPANY PERSONAL VALUES BOTTO VALUES M REAL LOSS
  • 8. “PEOPLE WILL FORGET WHAT YOUSAID, PEOPLE WILL FORGET WHATYOU DID, BUT PEOPLE WILL NEVERFORGET HOW YOU MADE THEMFEEL.” — MAYA ANGELOU
  • 9. CULTURE AND CUSTOMER SERVICE $2B COMPANY 1999 – TODAY $1,000 800 Gross Sales $MM 600 400 200 ‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08 NOV ‘09 AMAZON ACQUIRES ZAPPOS $1.2 BILLION SHARE VALUE AT THE TIME OF CLOSING
  • 10. BEST WORKPLACES VS. S&P 500 GREAT PLACE TO WORK/ FORTUNE MAGAZINE, 2010
  • 11. WHAT DOES THESCIENCE OF HAPPINESSHAVE TO TELL US? SOME DATA AND FRAMEWORKS LEARNED ALONG THE WAY…
  • 12. TOP 5 I WISH’ES IN LIFE …NOT WORKED # 1 …THE SO HARD COURAGE TO I WISH …THE COURAGE TO EXPRESS MY LIVE TRUE FEELINGS. TO I HAD… …LET MYSELF BE MYSELF, …STAYED IN HAPPIER TOUCH WITH NOT THE FRIENDS LIFE OF WHAT OTHERS EXPECTED SOME FRAMEWORKS LEARNED ALONG THE WAY…
  • 13. ELEMENTS OF HAPPINESS NORM CONTROL 40% DAY TO DAY DECISIONS >> ACTIONS NURTURE 10% ENVIRONMENT 90% SUSTAINABLE HAPPINESS 50% NATURE GENETICS
  • 14. LABOR DAY2009 FIRST… THERE WAS A BOOK
  • 15. I CAN BE A CMP!
  • 16. THEN, THE BUS TOUR…
  • 17. WE HEARD FROM AROUND THE WORLD NO MATTER WHAT UNIFIED •BACKGROUND BY THE •CULTURE SAME •IDEAS VISION •JOB HAPPINESS
  • 18. NOW…THE MOVEMENT SCIENTIFIC SENSE BUSINESS SENSE HUMAN SENSETO SPREAD AND INSPIREHAPPINESS IN THE WORLD
  • 19. HOW? The 3 C’s. 3100 Cities 110 Countries… WHY KEEP GOING?
  • 20. (RE-ENACTMENT)
  • 21. JUST THINK… •TRUE TO WEIRD SELF •PASSIONS AND PURPOSE •SHORTLIVED TO LONGLIVED HAPPINESS
  • 22. THEN DO.