Te dx cmu_jenn lim_delivering happiness 16.9

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Te dx cmu_jenn lim_delivering happiness 16.9

  1. 1. TEDxCMU MARCH 3, 2013 PITTSBURGH, PA JENN LIMCEO & CHIEF HAPPINESS OFFICER
  2. 2. COULD THE ANSWERREALLY BE…HAPPINESS?
  3. 3. WHAT AREYOUR GOALS IN LIFE ?
  4. 4. WHAT ARE YOUR GOALS INLIFE?
  5. 5. OUR BRAINS AREHARDWIRED TO SEEKHAPPINESS.YET WE’RE SUPERBADAT PREDICTINGWHAT CAN SUSTAINIT.
  6. 6. REFLECTIONWHY AM I SOPASSIONATE ABOUTHAPPINESS? HOW THE HECK DID ? I GET HERE
  7. 7. GO INTERNET LAYOFFBEARS! CONSULTANT LOSER MT. LOSS KILI ZAPPOS GREEN FIELD ROCK COMPANY PERSONAL VALUES BOTTO VALUES M REAL LOSS
  8. 8. “PEOPLE WILL FORGET WHAT YOUSAID, PEOPLE WILL FORGET WHATYOU DID, BUT PEOPLE WILL NEVERFORGET HOW YOU MADE THEMFEEL.” — MAYA ANGELOU
  9. 9. CULTURE AND CUSTOMER SERVICE $2B COMPANY 1999 – TODAY $1,000 800 Gross Sales $MM 600 400 200 ‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08 NOV ‘09 AMAZON ACQUIRES ZAPPOS $1.2 BILLION SHARE VALUE AT THE TIME OF CLOSING
  10. 10. BEST WORKPLACES VS. S&P 500 GREAT PLACE TO WORK/ FORTUNE MAGAZINE, 2010
  11. 11. WHAT DOES THESCIENCE OF HAPPINESSHAVE TO TELL US? SOME DATA AND FRAMEWORKS LEARNED ALONG THE WAY…
  12. 12. TOP 5 I WISH’ES IN LIFE …NOT WORKED # 1 …THE SO HARD COURAGE TO I WISH …THE COURAGE TO EXPRESS MY LIVE TRUE FEELINGS. TO I HAD… …LET MYSELF BE MYSELF, …STAYED IN HAPPIER TOUCH WITH NOT THE FRIENDS LIFE OF WHAT OTHERS EXPECTED SOME FRAMEWORKS LEARNED ALONG THE WAY…
  13. 13. ELEMENTS OF HAPPINESS NORM CONTROL 40% DAY TO DAY DECISIONS >> ACTIONS NURTURE 10% ENVIRONMENT 90% SUSTAINABLE HAPPINESS 50% NATURE GENETICS
  14. 14. LABOR DAY2009 FIRST… THERE WAS A BOOK
  15. 15. I CAN BE A CMP!
  16. 16. THEN, THE BUS TOUR…
  17. 17. WE HEARD FROM AROUND THE WORLD NO MATTER WHAT UNIFIED •BACKGROUND BY THE •CULTURE SAME •IDEAS VISION •JOB HAPPINESS
  18. 18. NOW…THE MOVEMENT SCIENTIFIC SENSE BUSINESS SENSE HUMAN SENSETO SPREAD AND INSPIREHAPPINESS IN THE WORLD
  19. 19. HOW? The 3 C’s. 3100 Cities 110 Countries… WHY KEEP GOING?
  20. 20. (RE-ENACTMENT)
  21. 21. JUST THINK… •TRUE TO WEIRD SELF •PASSIONS AND PURPOSE •SHORTLIVED TO LONGLIVED HAPPINESS
  22. 22. THEN DO.

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