Sxsw 2013 Panel - jenn lim - delivering happiness
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  • 1. SXSW AUSTIN, TX MARCH 12 2013 JENN LIMCEO & CHIEF HAPPINESS OFFICER
  • 2. FIRST…THERE WAS ABOOKTHEN THERE WAS ABUS TOUR
  • 3. WHAT IS YOUR GOAL INLIFE?
  • 4. OUR BRAINS AREHARDWIRED TOSEEK HAPPINESS.YET WE’RESUPERBAD ATPREDICTINGWHAT CANSUSTAIN IT.
  • 5. CAN COMPANIES REALLY BESUCCESFUL WITHHAPPINESS AS A BUSINESS MODEL?
  • 6. CULTURE AND CUSTOMER SERVICE $2B COMPANY 1999 – TODAY $1,000 800 Gross Sales $MM 600 400 200 ‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08 NOV ‘09 AMAZON ACQUIRES ZAPPOS $1.2 BILLION SHARE VALUE AT THE TIME OF CLOSING
  • 7. HAPPINESS in theWORKPLACE SALES 37% PRODUCTIVITY31% ACCURACY 19% CREATIVITY300% ______________________________________  TURNOVER ENGAGEMENT CREATIVITY PROFITS HARVARD BUSINESS REVIEW JAN-FEB 2012 ISSUE
  • 8. IF RESEARCH SHOWSVISIONCORE VALUESHIGHER PURPOSELEADS TO HAPPINESS… HOW DOES THAT APPLY TO YOU AND YOUR COMPANY?
  • 9. HOW CAN WE HELP? FOR: QUESTIONS CULTURE BOOK COPY OF THE PRESENTATIONJENN@DELIVERINGHAPPINESS.COM JOIN THE MOVEMENT DELIVERINGHAPPINESS.COM FACEBOOK.COM/DELIVERINGHAPPINESS TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO