NAPHIA - Shereen Eltobgy -Delivering Happiness

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May 29, 2014 in Leesburg, Virginia, Naphia, Shereen Eltobgy_Delivering Happiness

May 29, 2014 in Leesburg, Virginia, Naphia, Shereen Eltobgy_Delivering Happiness

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  • 1. NAPHIA! ! MAY 29, 2014! ! ! Shereen Eltobgy! Happiness Development Diva! ! shereen@deliveringhappiness.com!
  • 2. WELCOME! NAPHIA!! ! & fellow pet lovers!Nemo & my younger son!  
  • 3. TAKE A MOMENT TO THINK… WHAT ARE YOUR GOALS IN LIFE?
  • 4. TAKE A MOMENT TO THINK…
  • 5. WHEN I GET ______ I WILL BE HAPPY! OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE’RE SUPERBAD AT PREDICTING WHAT CAN SUSTAIN IT. LOTTERY WINNERS TERMINALLY INJURED
  • 6. HOW CAN WE BE BETTER IN LIFE AND AT WORK ?
  • 7. WHO’S SHEREEN FROM DELIVERING HAPPINESS?   HOW DID I GET HERE?
  • 8. HOW DID I GET HERE ? …
  • 9. HAPPINESS DEVELOPMENT DIVA
  • 10. Run!... don’t walk
  • 11. STORY OF SCIENCE & SECRETS WHY IT MATTERS $!
  • 12. 24 MILLION CUSTOMERS NEARLY $3B COMPANY
  • 13. $265M
  • 14. SF1999 35 EMPLOYEES GROWING…
  • 15. “A WOMAN’S DREAM CLOSET” AND GROWING… ZAPPOS KENTUCKY WAREHOUSE
  • 16. “PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM FEEL.” — MAYA ANGELOU
  • 17. FREE SHIPPING 800# EVERY PAGE 24HR CALL CENTER 365 DAY RETURNS 75% REPEAT CUSTOMERS CUSTOMER SERVICE #1 PRIORITY
  • 18. CULTURE #1 PRIORITY
  • 19. HOW IS CULTURE NO1 PRIORITY?   HIRE, MEASURE, FIRE 5 WEEKS OF TRAINING $4000 TO QUIT. REALLY!
  • 20. HAPPIER EMPLOYEES HAPPIER CUSTOMERS= = SUCCESSFUL COMPANY A FORMULA WAS EMERGING.. !
  • 21. NOV ‘09 AMAZON ACQUIRES ZAPPOS $1.2B $0 to $3 BILLION* ZAPPOS GROWTH $3B
  • 22. !550,000 COPIES SOLD! 20 LANGUAGES! ! ! !#1 BESTSELLER: ! !NYTIMES! !WSJ! !AMAZON! !BARNES & NOBLE! !BORDERS! ! ! ! ! !! WHOA.! 2010  
  • 23. 2010 DELIVERING HAPPINESS BUS TOUR!
  • 24. WE HEARD FROM AROUND THE WORLD   SAME VISION! ! ! NO MATTER WHAT ! BACKGROUND! CULTURE! IDEAS! JOB! HAPPINESS
  • 25. GLOBAL MOVEMENT 100 COUNTRIES TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD
  • 26. HOW? PCC
  • 27. THAT’S GREAT, BUT IT’LL NEVER WORK FOR OUR COMPANY!
  • 28. 87% UNHAPPY AT WORK! *  Gallup  State  of  the  Global  Workplace  2013    
  • 29. Gallop  20XX   $500B IN LOSSES :( Gallup  2012  
  • 30. STORY OF SCIENCE & SECRETS WHY IT MATTERS WARNING! Happiness increases & results are larger than they appear (in the rearview mirror)
  • 31. WHEN I GET _______ I WILL BE HAPPY! SHORT TERM IS EASY WE’VE BEEN GIVEN A FORMULA… WHY ARE WE SO SUPERBAD AT PREDICTING OUR HAPPINESS? HUMAN SENSE WE’VE BEEN TOLD…
  • 32. SUCCESS HAPPINESS
  • 33. HAPPINESS SUCCESS BUT, WE LIKE MO
  • 34. 1.  I WISH I HAD THE COURAGE TO LIVE A LIFE TRUE TO MYSELF, NOT THE LIFE OTHERS EXPECTED OF ME 2.  I WISH I HADN’T WORKED SO HARD 3.  I WISH I’D HAD THE COURAGE TO EXPRESS MY FEELINGS 4.  I WISH I HAD STAYED IN TOUCH WITH MY FRIENDS 5.  I WISH I HAD LET MYSELF BE HAPPIER FAST FORWARD: TOP 5 REGRETS IN LIFE *  Bronnie  Ware,  Pallia=ve  Care  Nurse  for  pa=ents  in  last  12  weeks  of  life  
  • 35. WHAT WILL YOUR ULOGY BE? FAST FORWARD: *  Bronnie  Ware,  Pallia=ve  Care  Nurse  for  pa=ents  in  last  12  weeks  of  life  
  • 36. …BUT ONLY 10%-30% HAPPINESS IS PREDETERMINED *Shawn  Achor,  The  Happiness  Advantage  
  • 37. SCIENTIFIC SENSE BRAINS PROCESS 40 BITS PER SECOND BUT WE RECEIVE 11 MILLION BITS *informa=on  transmission  rate  of  each  5  senses  per  second   ALL KNOW NEGATIVE PPL WE START TO BELIEVE IT
  • 38. 90% OF HAPPINESS IS HOW OUR BRAINS PROCESS THE WORLD CHANGE YOUR MINDSET, CHANGE YOUR WORLD SCIENTIFIC SENSE OUR BRAINS CAN BE REWIRED FOR HAPPINESS.
  • 39. MASLOW’S HIERARCHY OF HUMAN NEEDS SCIENTIFIC SENSE
  • 40. SCIENTIFIC SENSE
  • 41. BUSINESS THE PARALLELS OF A GREAT BUSINESS AND HAPPINESS LIFE BUSINESS SENSE
  • 42. BUSINESS SENSE ZAPPOS $0 to $3B* $3B
  • 43. BEST WORKPLACES vs S&P 500 BUSINESS SENSE FOCUS ON CULTURE & EMPLOYEE WELL BEING
  • 44. SCIENTIFIC SENSE
  • 45. SCIENTIFIC SENSE 1998
  • 46. A POSITIVE INTERACTION AT WORK HAS AN EFFECT 5X MORE PRODUCTIVE THAN A NEGATIVE ONE SCIENTIFIC SENSE
  • 47. SCIENTIFIC SENSE effectsofhappinessonbusiness Results based on median results of happiest co’s vs least happy co’s
  • 48. COULD THAT WORK FOR OUR COMPANIES?!
  • 49. HAPPINESS AS A BUSINESS MODEL
  • 50. “GET THE CULTURE RIGHT THEN EVERYTHING ELSE WILL FALL INTO PLACE” •  RIGHT EMPLOYEES = RIGHT CORE! •  DO THE RIGHT THING = LONG TERM SUCCESS! •  COMPETITIVE EDGE IN PERFORMANCE = PROFITS!
  • 51. CULTURE ECOSYSTEM
  • 52. CULTURE AND GROWTH GROWTH    …  COMPLEXITY   FREEDOM  &  AUTONOMY   %  HIGH  PERFORMING  EMPLOYEES  
  • 53. 1.  Deliver WOW Through Service! 2.  Embrace and Drive Change! 3.  Create Fun and a Little Weirdness! 4.  Be Adventurous, Creative, and Open-Minded! 5.  Pursue Growth and Learning! 6.  Build Open and Honest Relationships With Communication! 7.  Build a Positive Team and Family Spirit! 8.  Do More with Less! 9.  Be Passionate and Determined! 10.  Be Humble! CORE VALUES DEFINE CULTURE ZAPPOS 10 CORE VALUES CO-­‐OWNED,  ALL  KNOW!                #1    WOW  EVERYDAY  WORD              MEASURED  IN  COOKIES  
  • 54. CORE VALUES COMMIT, HIRE & FIRE #1  Interview  Qstn  :  SCALE  1-­‐10    HOW  WEIRD  R  U!?!     GUIDES  BEHAVIORS  EVERY  DAY  
  • 55. 59   WARNING!
  • 56. CULTURE VALUES + BEHAVIORS + PURPOSE PRACTICED OVER TIME
  • 57. HOW DO YOU USE HAPPINESS AS A BUSINESS MODEL?
  • 58. CONNECTEDNESS ENGAGEMENT COMMUNICATION RESULTS LIFE SPAN!
  • 59. CASUAL COLLISSIONS - YOU CAN’T SCHEDULE INNOVATION CONNECTEDNESS
  • 60. EXPECTATIONS! EMOTIONS! EXPERIENCE! STORIES! CULTURE! PERSONAL ! EMOTIONAL ! CONNECTION! CONNECTEDNESS CELEBRATE! BIG TIP!
  • 61. LIFE COACH SENSE OF PROGRESS ZU CLASSES RECOGNITION MERCH TEAM 6MO PROMOTIONS
  • 62. BUILDS: AUTONOMY INNOVATION LEADERSHIP SENSE OF CONTROL
  • 63. HIGHER PURPOSE GIVES MEANING TO WORK INSPIRES EMPLOYEES & CUSTOMERS COMPASS FOR DECISION MAKING
  • 64. HIGHER PURPOSE = HIGHER PROFIT! ! WORLD’S 50 FASTEST GROWING BRANDS! ! THOSE WITH A HIGHER PURPOSE OUTPERFORMED S&P BY 400%! !
  • 65. HIGHER PURPOSE PURPOSE & VALUES DRIVEN COMPANIES COSTCO CONTAINER STORE GOOGLE JET BLUE JOHNSON & JOHNSON HONDA LL BEAN METHOD PATAGONIA REI SOUTHWEST TOM’S TOYOTA TRADER JOE’S NEW BALANCE STARBUCKS AMAZON BMW CATEPILLAR EBAY IDEO IKEA WHOLE FOODS ZAPPOS
  • 66. IS HAPPINESS AT WORK! NICE TO HAVE ! OR MUST HAVE?!
  • 67. MASS PRODUCTION MODEL OF 1950’s SQUEEZE THEM FOR EVERY DROP YOU’RE LUCKY TO HAVE A JOB TOP DOWN IS DYING NICE TO HAVE?
  • 68. WORK LIFE INTEGRATION QUALITY OF LIFE OVER MONEY & STABILITY MILLENIALS RISING NICE TO HAVE?
  • 69. TRANSPARENCY IS A TSUNAMI MUST HAVE PSST, YOUR CULTURE IS SHOWING
  • 70. HAPPIER EMPLOYEES HAPPIER CUSTOMERS= = SUCCESSFUL COMPANIES & MEANINGFUL LIVES 51% ñ   TURNOVER 22% PROFITABILITY ñ   7.5YEARS HEALTHIER & LONGER LIFE TIPPING POINT?
  • 71. SO, WHERE DO ! YOU START?!
  • 72. 1. ASK WHAT DOES YOUR CULTURE LOOK LIKE?
  • 73. START EARLY. 2. DEFINE YOUR CORE VALUES WHAT ARE YOUR - PERSONAL values - COMPANY’S values ? DO THEY ALIGN?
  • 74. WHAT’S THE LARGER VISION AND GREATER PURPOSE IN THEIR WORK BEYOND MONEY OR PROFITS? WHAT WOULD YOU BE PASSIONATE ABOUT DOING IF YOU DIDN’T FEAR FAILURE AND DIDN’T MAKE ANY MONEY FOR 10 YEARS? 3. VISION & PURPOSE FOR EMPLOYEES ENTREPRENEURS
  • 75. MANAGERS AMPLIFY CULTURE BIG TIP FOCUS ON MANAGERS
  • 76. COMMITMENT WALK THE TALK SHORT TERM THINKING CAUTION!
  • 77. IT’S ALL! ABOUT ! ALIGNMENT ! REMINDER
  • 78. SO…! CAN YOU ! QUANTIFY THAT?!
  • 79. NIC MARKS, TED SPEAKER HOUSE OF PARLIAMENT 2012 HAPPINESS AT WORK SURVEY YES!!!
  • 80. HAPPINESS ROI CALCULATOR! DELIVERINGHAPPINESS.COM   TOOLS FOR YOU
  • 81. ZAPPOS CULTURE BOOK! TOOLS FOR YOU Email  CHAT@DeliveringHappiness.com  
  • 82. SHOP@DH
 FEEL GOOD WHILE YOU DO GOOD! DELIVERINGHAPPINESS.COM   TOOLS FOR YOU
  • 83. WHAT ARE YOU WAKING UP FOR? IMAGINE… a world where happiness & wellbeing are prioritized
  • 84. THANK YOU! THEN DO. Create change in the world more than we ever thought possible… with happiness.
  • 85. HOW CAN WE HELP? CULTURE BOOK CHAT@DELIVERING HAPPINESS.COM TO LEARN MORE SHEREEN@DELIVERING HAPPINESS.COM JOIN THE MOVEMENT DELIVERINGHAPPINESS.COM FACEBOOK.COM/DELIVERINGHAPPINESS TWITTER | @DHMOVEMENT
  • 86. at WORK JOIN THE MOVEMENT! DELIVERINGHAPPINESS.COM SHEREEN@DELIVERINGHAPPINESS.COM