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L E A D E R S H IP H O W A R D               C O U N TY0 3 . 2 8 . 12 – E L L I C O T T C I T Y , M D                J E N...
TA K E A M O M E N T TOT H IN K …         WH A T A R E              YO U R         G O A L S IN?                 L IF E
W H A T IS YO U R G O A L INL IF E ?
O U R B R A IN SAREH A R D W IR E DTO S E E KH A P P IN E S S .YE T W E ’ R ES UPERB AD ATP R E D IC T IN GWH A T C A NS U...
R E F L E C T IO NW HY A M I S OP A S S I ONA T E A B OUTHA P P I NE S S ?                              ?                 ...
GO                   IN T E R N E T                    L A YO F FB EARS !              C O N S U L TA                     ...
C AN  C O M P A N IE S   REALLY B E  S UC C ES FUL        W IT HHA P P I NE S S A S A    B US I NE S S      M ODE L ?
“ P E O P L E W IL L F O R G E TW H A T YO U S A ID , P E O P L EW IL L F O R G E T W H A T YO U D ID ,B U T P E O P L E W...
“ A WO M A N ’ S                                        DREAM                                   C L O S E T …”ZAPPOSK E NT...
E X P E C T A T IO N S              E X P E R IE N C E              E M O T IO N S              S T O R IE S              ...
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#1 P R I O R I T Y ?                       C U L TU
R E S E A R C H S H O WSWH A T M A K E SL ONG- T E R MS US T A I NA B L E B R A NDS          C U L TU R E A N D           ...
H O W ISC U L TU R E#1H IW EN G I OR RU IAI NYE?•• 5     PI RK S O F C RL TU IRN G     R        E            F            ...
TH ETH EC U L TU R EC U L TU R EBOOKBOOK
TH E C U L TU R EBOOKW H A T IS IT ?     C O M P L E T E L Y U N E D IT E D     E X C E P T F O R T YP O S A N D S P E L L...
C OREVA L U E S A TZAPPOS                                  1.  D e li ve r W O W T h ro u gh S e rvi ce                   ...
C U L T U R E AN D C U S T O M E R              S E R V IC E          W O R D O F M O U T H (75% R E P E AT C U S T O M E ...
A N E X P E R IM E N T INH A P P IN E S S A S AB U S IN E S S M O D E L                      LES S ONS LEARNED:           ...
1.C O M M IT M E NT H O W IM P O R T A N TT O YO U ?D O YO U W A N T T O B U IL D A L O N G -T E R M , S U S T A IN A B L ...
2 . D E F IN EYO U RC OREVA L U E SIT ’ S H A R D , S O S T A R TE A R L Y.W H A T A R E YO U RC O M P A N Y’ S C O R EVA ...
E XA M P L E S :               VE N D O R            E XTR A N E TT W IT T E R . Z A P P O S .                     C OM   ...
4.V IS IO ND O E S IT H A V EM E A N IN G A N DP A S S IO N B E H IN DIT ?D O E S IT IN S P IR E( V S . M O T IV A T E ) ?...
IF                               D IS E N G A G E M E N T                               C O S T S $ 3 0 0 B IN            ...
5 . B U IL DR E L A T IO N S H IPSIT ’ S N O T A B O U T N E T W O R K IN G O RM A R K E T IN G . IT ’ S A B O U TC O N N ...
6 . B U IL DT H E R IG H TTE A M    H IR E S L O W L Y. F IR E Q U IC K L Y. H IR E B A S E D O N VA L U E S .
M U R M U R A T IO N
TH A T’ SG REAT B UTIT ’ L L N E V E RWO R K F O RMEOR MYC O M P A N Y…           M IG H T B E T R U E IF YO U            ...
WH A T D O E S TH ES C IE N C E O FH A P P IN E S SH A VE TO TE L L U S ?              S O S O M E DF RAA M ERW OW O R K S...
T O P 5 I W IS H ’ E S INL IF E                    …N O T W O R K E D #     1 …T H E       S O HARD              …T H E C ...
TH E E L E M E N TS O FH A P P IN E S S                            NORM                          D A Y TO D A Y           ...
TH E E L E M E N TS O FH A P P IN E S S                              NORM                              D A Y TO D A Y     ...
H A P P IN E S S F R A M E W O R K 2M A S L O W ’ S H IE R A R C H Y
M O S T L O N G -T E R M ,F U L F IL L IN GH A P P IN E S SH IG H E R P U R P O S E A N DM E A N IN GB E I N G P A R T OFS...
IF R E S E A R C H S H O W SV IS IO NM E A N IN GH IG H E R P U R P O S EL E A D S T O H A P P IN E S S …            H O W...
H O W D O WETU R NS UPERB ADIN T OS UPERG OOD?
LAB ORDAY2009         F IR S T …         TH E R E WA S A         BOOK
320,000+ C O P I E S S O L D           1 7+ L AN G U AG E S /C O U N T R I E S           201 0 B E S T O F L I S T S      ...
I C AN BE AC MP!
TH E N ,    TH E B U S TO U R …
BEFORE   AF T E R
“D E L I VE R I N GH AP P I N E S S         I S A M O VE M E N T         T H AT H AP P E N S         T O H AVE A         B...
F I R S T … T H E R E W ASAB O O KT H E N T H E R E W AS AB U S TO U R
WE H E A R D F R O M A R O U N D TH E              WO R L DN O M AT T E R W H AT            U N IF IE D•B AC K G R O U N D...
N O W …T H EM O VE M E N TTO S P R E A D A N DIN S P IR E                     S C IE N T IF ICH A P P IN E S S IN         ...
In s p ir a t io nL iv e p a s s io n a t e ly . In s p ir e a n dB e In s p ir e d .C o m m u n it yC o n n e c t p e o p...
H +DH@ ORK       WO M M U N IT Y + G L O B A L P A R T N E R S                                               A n e t w o r...
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AND DH
H A P P IN E S S N U D G E D T O D A Y…     C o m m u n it y   9 5 C O U N T R IE S     P a rtne rs        (4 9 %)        ...
D E L IV E R IN G H A P P IN E S S E O Y  2 0 12   2 /3 O F T H E W O R L D N U D G E DA W O R L D O F S U S T A IN A B L ...
TH A T’ S G R E A TB U T IT ’ L L N E V E RWO R K F O R M E …
H A P P IN E S S@ ORK W             S ALES           3 7 %             P R O D U C T I V I T Y 3 1%             AC C URA...
N O T S A YIN G B E L IK EZ A P P O S O R D E L IV E R IN G   WH A T M A TTE R SH A P P IN E S S                          ...
W IT H …              G E N E R A T IO N A L A D V A N C E S               A C C E S S T O IN F O R M A T IO NB A S IC H U...
F O R A C U L TU R E B O O K O R                C O P Y O F T H E P R E S E N T A T IO N       J E N N @ E L IV E R IN G H...
TO G E TH ER , L E T’ S
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
Leadership howard county 03 28 12 jenn lim delivering happiness
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  • WHAT DO CUSTOMERS EXPECT? WHAT DO CUSTOMERS ACTUALLY EXPERIENCE? WHAT EMOTIONS DO CUSTOMERS FEEL? WHAT STORIES DO THEY TELL THEIR FRIENDS? HOW CAN CULTURE CREATE MORE STORIES AND MEMORIES?
  • Transcript of "Leadership howard county 03 28 12 jenn lim delivering happiness"

    1. 1. L E A D E R S H IP H O W A R D C O U N TY0 3 . 2 8 . 12 – E L L I C O T T C I T Y , M D J E N N L IMC E O & C H IE F H A P P IN E S S O F F IC E R
    2. 2. TA K E A M O M E N T TOT H IN K … WH A T A R E YO U R G O A L S IN? L IF E
    3. 3. W H A T IS YO U R G O A L INL IF E ?
    4. 4. O U R B R A IN SAREH A R D W IR E DTO S E E KH A P P IN E S S .YE T W E ’ R ES UPERB AD ATP R E D IC T IN GWH A T C A NS U S T A IN IT . • “WH E N I GE T ___ I ’L L B E H A P P Y ” __, • “WH E N I A C H I E V E ___ I ’L L B E H A P P Y ” __, • L OT T E R Y WI N N E R S • T E R M I N A L L Y I N JU R E D OR D I SA B L E D
    5. 5. R E F L E C T IO NW HY A M I S OP A S S I ONA T E A B OUTHA P P I NE S S ? ? HOW D ID I GET
    6. 6. GO IN T E R N E T L A YO F FB EARS ! C O N S U L TA LOS ER M T. NT LOS S K IL I ROC K ZAPPOS G R E E N F IE L D B O TTO C O N S U L TA N T E x p lo r e d a n d M REAL P r io r it iz e d LOS S
    7. 7. C AN C O M P A N IE S REALLY B E S UC C ES FUL W IT HHA P P I NE S S A S A B US I NE S S M ODE L ?
    8. 8. “ P E O P L E W IL L F O R G E TW H A T YO U S A ID , P E O P L EW IL L F O R G E T W H A T YO U D ID ,B U T P E O P L E W IL L N E V E RF E E L .”F O R G E T H O W YO U M A D ET H E M — M A YA A N G E L O U
    9. 9. “ A WO M A N ’ S DREAM C L O S E T …”ZAPPOSK E NT UC K Y W A R E HOUS E
    10. 10. E X P E C T A T IO N S E X P E R IE N C E E M O T IO N S S T O R IE S C U L TU R EPERS ONALE M O T IO N A LC O N N E C T IO N
    11. 11. 10 W A Y S T O I N S T I L LC U S T O M E R S E R V IC EE X C E R P T E D F R O M DE L I V E R I NGHA P P I NE S S • M AK E C U S T O M E R S E R VI C E A P R I O R I T Y F O R T H E W H O L E C O M P AN Y , N O T JU S T A D E P AR T M E N T . A C U S T O M E R S E R VI C E AT T I T U D E N E E D S T O C O M E F R O M T H E T O P . • M AK E W O W A VE R B T H AT I S P AR T O F YO U R C O M P AN Y’S E VE R YD AY VO C AB U L AR Y. • E M P O W E R AN D T R U S T YO U R C U S T O M E R S E R VI C E R E P S . T R U S T T H AT T H E Y W AN T TO P R O VI D E G R E AT S E R VI C E … B E C AU S E T H E Y AC T U AL L Y D O . E S C AL AT I O N S T O A S U P E R VI S O R S H O U L D B E R AR E . • R E AL I Z E T H AT I T ’S O K T O FIR E CU S TOME R S W H O AR E I N S AT I AB L E O R AB U S E YO U R E M P L O YE E S . • D O N ’T M E AS U R E C AL L T I M E S , D O N ’T F O R C E E M P L O YE E S T O U P S E L L , AN D D O N ’T U S E S CR IPT S . • D O N ’T H I D E YO U R 1 -800 N U M B E R . I T ’S A M E S S AG E N O T JU S T T O YO U R C U S T O M E R S , B U T T O YO U R E M P L O YE E S AS W E L L . • VI E W E AC H C AL L AS AN I N VE S T M E N T I N B U I L D I N G A C U S T O M E R S E R VI C E B R AN D , N O T AN E X P E N S E YO U ’R E S E E K I N G T O M I N I M I Z E . • H AVE T H E E N T I R E C O M P AN Y C E L E B R AT E G R E AT S E R VI C E . T E L L S T O R I E S O F W O W E X P E R I E N C E S T O E VE R YO N E I N T H E C O M P AN Y. • F I N D AN D H I R E P E O P L E W H O AR EAL R E AD Y P AS S I O N AT E AB O U T C U S T O M E R S E R VI C E . • G I VE G R E AT S E R VI C E T O E VE R YO N E : C U S T O M E R S , E M P L O YE E S , AN D VE N D O R S .
    12. 12. #1 P R I O R I T Y ? C U L TU
    13. 13. R E S E A R C H S H O WSWH A T M A K E SL ONG- T E R MS US T A I NA B L E B R A NDS C U L TU R E A N D H IG H E R PURPOS E
    14. 14. H O W ISC U L TU R E#1H IW EN G I OR RU IAI NYE?•• 5 PI RK S O F C RL TU IRN G R E F O T T• $ 4000 O F F E R T O Q U I T• Z AP P O S C U L T U R E B O O K
    15. 15. TH ETH EC U L TU R EC U L TU R EBOOKBOOK
    16. 16. TH E C U L TU R EBOOKW H A T IS IT ? C O M P L E T E L Y U N E D IT E D E X C E P T F O R T YP O S A N D S P E L L IN G S N A P S H O T O F C U L TU R E E V E R Y YE A R – W H A T ’ S G O O D , WH A T D O WE N E E D T O IM P R O V E S TA R TE D A S C U L TU R E B O O K , N O W TH E B R A N D B O O K TO O J A P A N A N D B R A Z IL L O V E Z A P P O S E V E N T H O U G H Z A P P O S D O E S N ’ T S H IP T H E R E
    17. 17. C OREVA L U E S A TZAPPOS 1. D e li ve r W O W T h ro u gh S e rvi ce 2. E m b race an d D ri ve C h an ge 3. C re ate F u n an d a L i ttle W e i rd n e ss 4. B e Ad ve n tu ro u s, C re ati ve , an d O p e n -M i n d e d 5. P u rsu e G ro w th an d L e arn i n g 6. B u i ld O p e n an d H o n e st R e lati o n sh i p s W i th C o m m u n i cati o n 7. B u i ld a P o si ti ve T e am an d F am i ly S p i ri t 8. D o M o re w i th L e ss 9. B e P assi o n ate an d D e te rm i n e d 10. B e H u m b le
    18. 18. C U L T U R E AN D C U S T O M E R S E R V IC E W O R D O F M O U T H (75% R E P E AT C U S T O M E R S ) I N V E S T I N C +C M O R E T H A N O T H E R A R E A S $ 1 ,000 800 G ro s s S ale s $ M M 600 400 2 00 ‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08 N O V ‘09 AM AZ O N AC Q U I R E S Z AP P O S$ 1. 2 B I L L I O N S H AR E VAL U E AT T H E T I M E O F C L O S I N G
    19. 19. A N E X P E R IM E N T INH A P P IN E S S A S AB U S IN E S S M O D E L LES S ONS LEARNED: 2. C O M M I T M E N T ? 3. C O R E V A L U E S HOW 4. T R A N S P A R E N C Y 5. V I S I O N 6. R E L A T I O N S H I P S 7. T H E R I G H T T E A M A N D C A N TH E Y B E A P P L IE D T O YO U ?
    20. 20. 1.C O M M IT M E NT H O W IM P O R T A N TT O YO U ?D O YO U W A N T T O B U IL D A L O N G -T E R M , S U S T A IN A B L E B R A N D ?A R E YO U W IL L IN G T O C O M M ITF IN A N C E S , R E S O U R C E S , A N DT IM E T O IT ?
    21. 21. 2 . D E F IN EYO U RC OREVA L U E SIT ’ S H A R D , S O S T A R TE A R L Y.W H A T A R E YO U RC O M P A N Y’ S C O R EVA L U E S ?W H A T A R E YO U RP E R S O N A L C O R E VA L U E S ?
    22. 22. E XA M P L E S : VE N D O R E XTR A N E TT W IT T E R . Z A P P O S . C OM “ AS K A N YT H IN G ”
    23. 23. 4.V IS IO ND O E S IT H A V EM E A N IN G A N DP A S S IO N B E H IN DIT ?D O E S IT IN S P IR E( V S . M O T IV A T E ) ?“ C H A S E TH EV IS IO N , N O T T H EP A P E R .”
    24. 24. IF D IS E N G A G E M E N T C O S T S $ 3 0 0 B IN LOS TFOR P R O D U C T IV IT Y AE M P L O YE E S * YE A R - G ALLUP 2 0 0 8 IM A G IN E W H A T WH A T’ S TH E ENGAGEMENT C AN L A R G E R V IS IO N DO A N D G R E A TE R P U R P O S E IN T H E IR W O R K B E YO N D M O N E Y O R P R O F IT S ? FOR E N TR E P R E N E URS WH A T WO ULD YO U B E P A S S IO N A T E A B O U T D O IN G IF YO U D ID N ’ T F E A R F A IL U R E A N D D ID N ’ T
    25. 25. 5 . B U IL DR E L A T IO N S H IPSIT ’ S N O T A B O U T N E T W O R K IN G O RM A R K E T IN G . IT ’ S A B O U TC O N N E C TE D N E S S .IF YO U ’ R E IN T E R E S T E D , YO UD O N ’ T H A VE TO TR Y TO B EIN T E R E S T IN G .“ IF T H E P E R S O N YO U ’ R E T A L K IN GT O IS N ’ T L IS T E N IN G , B E P A T IE N T .M A YB E H E H A S A S M A L L P IE C E O FF L U F F IN H IS E A R . ”
    26. 26. 6 . B U IL DT H E R IG H TTE A M H IR E S L O W L Y. F IR E Q U IC K L Y. H IR E B A S E D O N VA L U E S .
    27. 27. M U R M U R A T IO N
    28. 28. TH A T’ SG REAT B UTIT ’ L L N E V E RWO R K F O RMEOR MYC O M P A N Y… M IG H T B E T R U E IF YO U T H IN K T H A T W A Y, P R OB A B L Y NOT T R UE I F Y OU T HI NK I T C A N… SO H OL D T H A T T H OU GH T .
    29. 29. WH A T D O E S TH ES C IE N C E O FH A P P IN E S SH A VE TO TE L L U S ? S O S O M E DF RAA M ERW OW O R K S M E AT AN D F AM E R K S L E A R N E D A L O N G T H E W A Y… L E AR N E D AL O N G T H E W AY…
    30. 30. T O P 5 I W IS H ’ E S INL IF E …N O T W O R K E D # 1 …T H E S O HARD …T H E C OURAG E C OURAG E T O L IV E TO TR U E TO I W IS H E XP R E S S M YS E L F , MY N O T TH E I HAD… F E E L IN G S . L IF E O F WH A T …L E T O TH E R S …S T A Y E D M YS E L F B E E XP E C TE D IN T O U C H H A P P IE R W IT H F R IE N D S S O M E F R A M E WO R K S L E A R N E D A L O N G T H E W A Y… - B R O N N I E W AR E T OP 5 R E GR E T S OF D Y I N G
    31. 31. TH E E L E M E N TS O FH A P P IN E S S NORM D A Y TO D A Y 40% D E C IS IO N S >> C O N TR O L A C T IO N S 10 % N U R TU R E E N V IR O N M E NT C IR C U M S T A NC ES 50% N A TU RE G E N E TI C S AD AP T E D F R O M S O N JA L YU B O R M I R S K Y’S T H E H OW OF H A P P I N E SS
    32. 32. TH E E L E M E N TS O FH A P P IN E S S NORM D A Y TO D A Y 40% D E C IS IO N S >> A C T IO N S C O N TR O L 10 % 10 0 % C O N TR O L 10 0 % C H O I C E >> 50% S U S T A IN A B L E H A P P IN E S S
    33. 33. H A P P IN E S S F R A M E W O R K 2M A S L O W ’ S H IE R A R C H Y
    34. 34. M O S T L O N G -T E R M ,F U L F IL L IN GH A P P IN E S SH IG H E R P U R P O S E A N DM E A N IN GB E I N G P A R T OFSOM E T H I N G B I GGE R T H A N SE L F
    35. 35. IF R E S E A R C H S H O W SV IS IO NM E A N IN GH IG H E R P U R P O S EL E A D S T O H A P P IN E S S … H O W D O E S TH A T A P P L Y TO YO U A N D YO U R
    36. 36. H O W D O WETU R NS UPERB ADIN T OS UPERG OOD?
    37. 37. LAB ORDAY2009 F IR S T … TH E R E WA S A BOOK
    38. 38. 320,000+ C O P I E S S O L D 1 7+ L AN G U AG E S /C O U N T R I E S 201 0 B E S T O F L I S T S AM AZ O N C U S T O M E R F AVO R I T E N P R M AR K E T P L AC E I N C . M AG AZ I N E N E W YO R K P O S T R E AD W R I T E W E B #1 B E S T S E L L E R L I S T S N YT I M E SW H O A. WS J AM AZ O N B AR N E S & N O B L E BORD ERS
    39. 39. I C AN BE AC MP!
    40. 40. TH E N , TH E B U S TO U R …
    41. 41. BEFORE AF T E R
    42. 42. “D E L I VE R I N GH AP P I N E S S I S A M O VE M E N T T H AT H AP P E N S T O H AVE A BOOK ” -SETH
    43. 43. F I R S T … T H E R E W ASAB O O KT H E N T H E R E W AS AB U S TO U R
    44. 44. WE H E A R D F R O M A R O U N D TH E WO R L DN O M AT T E R W H AT U N IF IE D•B AC K G R O U N D B Y TH E•C U L T U R E S AME•I D E AS V IS IO N•JO B H A P P IN E
    45. 45. N O W …T H EM O VE M E N TTO S P R E A D A N DIN S P IR E S C IE N T IF ICH A P P IN E S S IN S ENS E B U S IN E S S S E N S ETH E WO R L D HUMAN S ENS E
    46. 46. In s p ir a t io nL iv e p a s s io n a t e ly . In s p ir e a n dB e In s p ir e d .C o m m u n it yC o n n e c t p e o p le w h o w a n t ap u r p o s e f u l lif e .E d u c a t io nTe a c h a n d e m p o w e r e a c ho the r.E x p e r ie n c e sC r e a t e m e a n in g f u l m o m e n t sto g e the r. S o …h o w d o y o u f u e l a mo ve me nt?
    47. 47. H +DH@ ORK WO M M U N IT Y + G L O B A L P A R T N E R S A n e t w o r k a r o u n d t h e w o r ld , C o m m u n it y g r o w in g t h e m o v e m e n t w it h P a rtne rs c o m m u n it y a n d w o r k p la c e s
    48. 48. e r c h w it h a M is s io nd h a p p in e s s w it h g o o d s f r o m t h e D H : s h o pp . d e liv e r in g h a p p in e s s . c o m
    49. 49. AND DH
    50. 50. H A P P IN E S S N U D G E D T O D A Y… C o m m u n it y 9 5 C O U N T R IE S P a rtne rs (4 9 %) 110 0 C I T I E S
    51. 51. D E L IV E R IN G H A P P IN E S S E O Y 2 0 12 2 /3 O F T H E W O R L D N U D G E DA W O R L D O F S U S T A IN A B L E H A P P IN E S A T W O R K , C O M M U N IT Y A N D E V E R YD A Y L IF E
    52. 52. TH A T’ S G R E A TB U T IT ’ L L N E V E RWO R K F O R M E …
    53. 53. H A P P IN E S S@ ORK W S ALES 3 7 % P R O D U C T I V I T Y 3 1% AC C URAC Y 19 % ______________________________________ E N G A G E M E N T P R O F I T S S T U D IE S F R O M T H E H A R V A R D B U S IN E S S R E V IE W , J A N - F E B 2 0 12 I S S U E
    54. 54. N O T S A YIN G B E L IK EZ A P P O S O R D E L IV E R IN G WH A T M A TTE R SH A P P IN E S S ISN O T TH E A C TU A L C O R E A L IG N M E N T A N DVA L U E S TH A T M A TTE R T H A T YO U C O M M IT T O T H E M
    55. 55. W IT H … G E N E R A T IO N A L A D V A N C E S A C C E S S T O IN F O R M A T IO NB A S IC H U M A N D E S IR E O F H A P P IN E S S IT ’ S N O T A P IP E D R E A M A N YM O R E
    56. 56. F O R A C U L TU R E B O O K O R C O P Y O F T H E P R E S E N T A T IO N J E N N @ E L IV E R IN G H A P P IN E S S . C O M D J O IN T H E M O V E M E N T ! D E L IV E R IN G H A P P IN E S S . C O M F A C E B O O K . C O M /D E L I V E R I N G H A P P I N E S S T W IT T E R | @ H M O V E M E N T | @ H M O V E M E N T C E O D DT o a p p l y f o r V H P s t a t u s : B I T . L Y /V H P i n v i t e
    57. 57. TO G E TH ER , L E T’ S
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