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Endeavor jenn lim delivering happiness_30
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  • 1. ENDEAVORSAN FRANCISCO, CAJUNE 21 2013JENN LIMCEO & CHIEF HAPPINESS OFFICER
  • 2. TAKE A MOMENT TOTHINK…WHAT AREYOUR GOALSIN LIFE?
  • 3. WHAT IS YOUR GOAL INLIFE?
  • 4. • “WHEN I GET _____, I’LL BE HAPPY”• “WHEN I ACHIEVE _____, I’LL BE HAPPY”• LOTTERY WINNERS• TERMINALLY INJURED OR DISABLEDOUR BRAINS AREHARDWIRED TOSEEK HAPPINESS.YET WE’RESUPERBAD ATPREDICTINGWHAT CANSUSTAIN IT.
  • 5. REFLECTIONHOW DIDI GETHERE?WHY AM I SO PASSIONATEABOUT HAPPINESS?
  • 6. MT. KILIGREEN FIELDExplored andPrioritizedINTERNETCONSULTANTLAYOFFLOSERLOSSGOBEARS!ZAPPOSCONSULTANTROCKBOTTOMTIMEHAPPINESSOH@#$%
  • 7. “PEOPLE WILL FORGET WHATYOU SAID, PEOPLE WILL FORGETWHAT YOU DID, BUT PEOPLEWILL NEVER FORGET HOW YOUMADE THEMFEEL.”— MAYA ANGELOU
  • 8. CULTUR#1 PRIORITY?
  • 9. RESEARCH SHOWSWHAT MAKESLONG-TERM SUSTAINABLEBRANDSCULTURE ANDHIGHER PURPOSE
  • 10. CULTURE AND CUSTOMER SERVICE$2B* COMPANY1999 – TODAY‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08GrossSales$MM$1,000800600400200NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION***GROSS MERCHANDISE SALES**SHARE VALUE AT THE TIME OF CLOSING
  • 11. BEST WORKPLACESVS. S&P 500GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010
  • 12. AN EXPERIMENT INHAPPINESS AS ABUSINESS MODELLESSONS LEARNED:1.COMMITMENT2.CORE VALUES3.TRANSPARENCY4.VISION5.RELATIONSHIPS6.THE RIGHT TEAMAND CAN THEY BEAPPLIED TO YOU?HOW ?
  • 13. SOME FRAMEWORKSLEARNED ALONG THE WAY…WHAT DOES THESCIENCE OF HAPPINESSHAVE TO TELL US?SOME DATA AND FRAMEWORKSLEARNED ALONG THE WAY…
  • 14. HAPPINESS FRAMEWORK 1LEVERS OF HAPPINESS
  • 15. FIRST…THERE WAS ABOOK
  • 16. I CANBE ACMP!
  • 17. THEN,THE BUS TOUR…
  • 18. THEN THERE WAS A BUSTOURFIRST…THERE WAS ABOOK
  • 19. WE HEARD FROM AROUND THEWORLDUNIFIEDBY THESAMEVISIONNO MATTER WHAT•BACKGROUND•CULTURE•IDEAS•JOBHAPPINESS
  • 20. NOW…THE MOVEMENTTO SPREAD AND INSPIREHAPPINESS IN THE WORLDSCIENTIFIC SENSEBUSINESS SENSEHUMAN SENSE
  • 21. HOW? The 3 C’s.
  • 22. HAPPIERCOMPANIES
  • 23. HARVARD BUSINESS REVIEWJAN-FEB 2012 ISSUEHAPPINESS in theWORKPLACESALES 37%PRODUCTIVITY31%ACCURACY 19%CREATIVITY300%______________________________________TURNOVERENGAGEMENTCREATIVITYPROFITS
  • 24. WHATMATTERS ISALIGNMENTANDCOMMITMENT
  • 25. HOW CAN WE HELP?FOR:QUESTIONSCULTURE BOOKCOPY OF THE PRESENTATIONJENN@DELIVERINGHAPPINESS.COMJOIN THE MOVEMENTDELIVERINGHAPPINESS.COMFACEBOOK.COM/DELIVERINGHAPPINESSTWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
  • 26. •BE TRUE TO OUR WEIRD SELVES•LIVE OUR VALUES, PASSIONS ANDPURPOSE•PRIORITIZE FOR LASTING,SUSTAINABLE HAPPINESSIMAGINE…
  • 27. THANK YOU!THEN DO.