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Hello 
Let’s make happy work™
HAPPINESS AT WORK IS A JOURNEY 
HELLO ;] FROM DELIVERING HAPPINESS
UNHAPPY WORKPLACE UNHAPPY WORLD 
employees in the world 
DISENGAGED 
in lost 
PRODUCTIVITY 
(U.S. alone) 
Gallup 2012 
Pictured: Office Space, 20th Century Fox ©1999 
HELLO ;] FROM DELIVERING HAPPINESS
WHY IT MATTERS 
HELLO ;] FROM DELIVERING HAPPINESS 
Companies with 
a higher sense 
of PURPOSE 
outperform others 
by 400%* 
“[Companies] who centered 
their business on a culture of 
improving people’s lives had 
a growth rate triple that of 
competitors.” 
– Jim Stengel 
382.3% 
-7.9% 
400 % 
300 % 
200 % 
100 % 
0.0 % 
-100 % 
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 
2011 
Stengel Top 50 
S&P 500 
*in shareholder returns 
Stengel Top 50 v. S&P 500 
Research by Millward Brown and Jim Stengel
WHY IT MATTERS 
HELLO ;] FROM DELIVERING HAPPINESS 
Happiness is 
seriously good 
for business 
15 years of research show 
happiness increases every 
positive business outcome 
Effects of Happiness at Work 
300% more innovation (HBR) 
44% higher retention (Gallup) 
37% increase in sales (Martin Seligman) 
31% increase in productivity (Greenberg & Arawaka) 
125% less burnout (HBR) 
66% fewer sick leaves (Forbes) 
51% less turnover (Gallup)
WHY HAPPINESS AS A BUSINESS MODEL 
15 years of research and hundreds of studies 
HELLO ;] FROM DELIVERING HAPPINESS 
Happiness makes sense 
Scientific Sense 
Research shows happiness 
leads to success (not the 
other way around) 
Business Sense 
Happy Employees = 
Happy Customers = 
Successful Company 
(+ Meaningful Lives) 
Human Sense 
Happiness is a universal 
goal, and we are all on our 
individual paths 
Science of 
Happiness 
today 
Martin Seligman Fredrickson & Losada Shawn Achor 
Positive 
Psychology 
1998 
*Zappos’ growth in gross merchandise sales 
‘06
OUR PHILOSOPHY 
at work is a JOURNEY 
is a COMPETITIVE ADVANTAGE 
is your STRONGEST TOOL 
of PURPOSE, PASSION and PROFITS 
to your UNIQUE CULTURE (and SELF) 
ALIGNMENT 
BEING TRUE 
HELLO ;] FROM DELIVERING HAPPINESS
Small daily actions 
the right habits 
BIG impact 
HELLO ;] FROM DELIVERING HAPPINESS 
OUR APPROACH 
Learning should 
be real, human and 
experiential 
Start with the why and 
lead from purpose 
Create co-ownership for 
sustainable culture 
Professional development 
starts with personal 
development
HELLO ;] FROM DELIVERING HAPPINESS 
THE DH MODEL 
WHAT makes happy work™
HELLO ;] FROM DELIVERING HAPPINESS 
THE DH MODEL 
WHO makes happy work™
HELLO ;] FROM DELIVERING HAPPINESS 
THE DH MODEL 
HOW to make happy work™ 
ASK 
why happiness 
and ALIGN on 
purpose 
MEASURE, 
ANALYZE, 
and PLAN 
your journey 
DEFINE goals, 
ALIGN strategy 
and LAUNCH 
LEARN, LIVE, 
and BUILD 
your culture 
MEASURE, 
FEEDBACK, 
and EVOLVE
Customized solutions for your culture 
HELLO ;] FROM DELIVERING HAPPINESS 
Keynote 
Educate and 
inspire with 
the story of 
happiness as a 
business model 
MAP Workshop 
Measure with 
the Happiness at 
Work Survey, then 
Analyze and Plan 
with a half to full day 
session 
Executive 
Workshop 
Key Session for 
SLHKLYZ[VKLÄUL 
goals, align on 
vision, values, and 
higher purpose to 
launch strategy 
Values to 
Behaviors 
Session for every 
[LHT[VKLÄUL 
values and co-create 
behaviors to 
support living and 
measuring them 
Happy Me 
One day workshop 
to build happiness 
frameworks from 
inside out and 
empower every 
individual 
Culture Design 
7YVKJ[Z[VKLÄUL 
and live your 
culture, from WoW 
cards to custom 
apparel 
Happy Science 
Workshop exploring 
the science of 
OHWWPULZZHUKÄ]L 
key happiness habits 
to build personal and 
business success 
WHAT WILL YOUR ROADMAP BE? 
ASK 
why happiness 
and ALIGN on 
purpose 
MEASURE, 
ANALYZE, 
and PLAN 
your journey 
DEFINE goals, 
ALIGN strategy 
and LAUNCH 
LEARN, LIVE, 
and BUILD 
your culture 
MEASURE, 
FEEDBACK, 
and EVOLVE 
SAMPLE ROADMAP
OUR STORY IN A NUTSHELL 
DH company  
movement launch 
and go global 
HELLO ;] FROM DELIVERING HAPPINESS 
This is Tony Hsieh 
CEO of Zappos.com 
and co-founder of 
Delivering Happiness 
This is Jenn Lim 
CEO and co-founder of 
Delivering Happiness 
Tony becomes 
CEO of 
Zappos grows 
to $1 billion* 
2000 2008 2014 
*in gross merchandise sales 
Tony  Jenn 
launch Delivering 
Happiness book, 
U.S. bus tour 
2010 
a happier world 
2011 
DH = Delivering Happiness
WHAT IS DELIVERING HAPPINESS? 
HELLO ;] FROM DELIVERING HAPPINESS 
DH 
is a company and a movement 
focused on inspiring 
PASSION and PURPOSE 
For 
PEOPLE, 
COMPANIES, and 
COMMUNITIES 
And 
a HAPPIER WORLD 
We do this with 
products and services to 
PRIORITIZE happiness 
and create sustainable 
CULTURE CHANGE 
Happier People, Companies, Communities – Happier World
HOW WE DO THIS FOR COMPANIES 
HELLO ;] FROM DELIVERING HAPPINESS 
We offer 
CULTURE CONSULTING that uses the 
science of happiness 
We help create 
Sustainable, VALUES-DRIVEN 
organizations 
Through 
Keynotes 
Coaching  Consulting 
Workshops 
Tools + Metrics + Measurable Results 
Because... 
Meaningful 
Lives
WHO WE’VE WORKED WITH 
“DH helped us increase our monthly sales by 39%, and decrease unplanned absences by 92%.” – Top 20 fastest growing e-commerce company 
HELLO ;] FROM DELIVERING HAPPINESS 
“After Blake and team met with Tony, Jenn and Delivering 
Happiness we were inspired to focus on culture. As a 
result we’ve launched our own core values and we’re 
now all moving in the same direction!” 
¶(T`;OVTWZVU*OPLM7LVWSL6ѝJLY;64: 
“The DH workshop was awesome! It has changed the 
way I think about successfully managing a business. It 
helped catapult me out of an old fashion top down style, 
to an inclusive, engaged process that is ultimately more 
rewarding to everyone at our company.” 
– Ra’uf Glasgow, Producer, West Wind Media, former producer of LOST 
“The DH workshop was insightful, inspiring, and 
applicable in real ways. They are warm, approachable 
and understand how to use happiness to improve culture 
and productivity.” 
– Martin Tracey, VP of HR, Hewlett-Packard 
“The most useful workshop I have ever attended on how 
to define and implement corporate mission and values.” 
– Dan Donovan, VP, Technology and Development, 360 Incentives
HELLO ;] FROM DELIVERING HAPPINESS 
OUR VALUES
HELLO ;] FROM DELIVERING HAPPINESS 
WE BELIEVE 
CHANGE 
YOUR 
WORLD 
TOGETHER 
WE’LL 
CHANGE THE WORLD 
Happier People, Companies, Communities – Happier World
WHAT’S NEXT FOR YOU? 
Take the Happiness at Work Survey 
Try our ROI Calculator 
Schedule a free Culture Call 
with our specialists 
twitter.com/DHmovement facebook.com/deliveringhappiness linkedin.com/company/deliveringhappiness 
HELLO ;] FROM DELIVERING HAPPINESS 
We exist because of YOU. 
Let’s connect and create 
change together.
Together, 
Let’s make happy work™ 
Contact Us 
culture@deliveringhappiness.com 
©2014 Delivering Happiness. All rights reserved.

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Delivering Happiness Hello doc (services)

  • 1. Hello Let’s make happy work™
  • 2. HAPPINESS AT WORK IS A JOURNEY HELLO ;] FROM DELIVERING HAPPINESS
  • 3. UNHAPPY WORKPLACE UNHAPPY WORLD employees in the world DISENGAGED in lost PRODUCTIVITY (U.S. alone) Gallup 2012 Pictured: Office Space, 20th Century Fox ©1999 HELLO ;] FROM DELIVERING HAPPINESS
  • 4. WHY IT MATTERS HELLO ;] FROM DELIVERING HAPPINESS Companies with a higher sense of PURPOSE outperform others by 400%* “[Companies] who centered their business on a culture of improving people’s lives had a growth rate triple that of competitors.” – Jim Stengel 382.3% -7.9% 400 % 300 % 200 % 100 % 0.0 % -100 % 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 Stengel Top 50 S&P 500 *in shareholder returns Stengel Top 50 v. S&P 500 Research by Millward Brown and Jim Stengel
  • 5. WHY IT MATTERS HELLO ;] FROM DELIVERING HAPPINESS Happiness is seriously good for business 15 years of research show happiness increases every positive business outcome Effects of Happiness at Work 300% more innovation (HBR) 44% higher retention (Gallup) 37% increase in sales (Martin Seligman) 31% increase in productivity (Greenberg & Arawaka) 125% less burnout (HBR) 66% fewer sick leaves (Forbes) 51% less turnover (Gallup)
  • 6. WHY HAPPINESS AS A BUSINESS MODEL 15 years of research and hundreds of studies HELLO ;] FROM DELIVERING HAPPINESS Happiness makes sense Scientific Sense Research shows happiness leads to success (not the other way around) Business Sense Happy Employees = Happy Customers = Successful Company (+ Meaningful Lives) Human Sense Happiness is a universal goal, and we are all on our individual paths Science of Happiness today Martin Seligman Fredrickson & Losada Shawn Achor Positive Psychology 1998 *Zappos’ growth in gross merchandise sales ‘06
  • 7. OUR PHILOSOPHY at work is a JOURNEY is a COMPETITIVE ADVANTAGE is your STRONGEST TOOL of PURPOSE, PASSION and PROFITS to your UNIQUE CULTURE (and SELF) ALIGNMENT BEING TRUE HELLO ;] FROM DELIVERING HAPPINESS
  • 8. Small daily actions the right habits BIG impact HELLO ;] FROM DELIVERING HAPPINESS OUR APPROACH Learning should be real, human and experiential Start with the why and lead from purpose Create co-ownership for sustainable culture Professional development starts with personal development
  • 9. HELLO ;] FROM DELIVERING HAPPINESS THE DH MODEL WHAT makes happy work™
  • 10. HELLO ;] FROM DELIVERING HAPPINESS THE DH MODEL WHO makes happy work™
  • 11. HELLO ;] FROM DELIVERING HAPPINESS THE DH MODEL HOW to make happy work™ ASK why happiness and ALIGN on purpose MEASURE, ANALYZE, and PLAN your journey DEFINE goals, ALIGN strategy and LAUNCH LEARN, LIVE, and BUILD your culture MEASURE, FEEDBACK, and EVOLVE
  • 12. Customized solutions for your culture HELLO ;] FROM DELIVERING HAPPINESS Keynote Educate and inspire with the story of happiness as a business model MAP Workshop Measure with the Happiness at Work Survey, then Analyze and Plan with a half to full day session Executive Workshop Key Session for SLHKLYZ[VKLÄUL goals, align on vision, values, and higher purpose to launch strategy Values to Behaviors Session for every [LHT[VKLÄUL values and co-create behaviors to support living and measuring them Happy Me One day workshop to build happiness frameworks from inside out and empower every individual Culture Design 7YVKJ[Z[VKLÄUL and live your culture, from WoW cards to custom apparel Happy Science Workshop exploring the science of OHWWPULZZHUKÄ]L key happiness habits to build personal and business success WHAT WILL YOUR ROADMAP BE? ASK why happiness and ALIGN on purpose MEASURE, ANALYZE, and PLAN your journey DEFINE goals, ALIGN strategy and LAUNCH LEARN, LIVE, and BUILD your culture MEASURE, FEEDBACK, and EVOLVE SAMPLE ROADMAP
  • 13. OUR STORY IN A NUTSHELL DH company movement launch and go global HELLO ;] FROM DELIVERING HAPPINESS This is Tony Hsieh CEO of Zappos.com and co-founder of Delivering Happiness This is Jenn Lim CEO and co-founder of Delivering Happiness Tony becomes CEO of Zappos grows to $1 billion* 2000 2008 2014 *in gross merchandise sales Tony Jenn launch Delivering Happiness book, U.S. bus tour 2010 a happier world 2011 DH = Delivering Happiness
  • 14. WHAT IS DELIVERING HAPPINESS? HELLO ;] FROM DELIVERING HAPPINESS DH is a company and a movement focused on inspiring PASSION and PURPOSE For PEOPLE, COMPANIES, and COMMUNITIES And a HAPPIER WORLD We do this with products and services to PRIORITIZE happiness and create sustainable CULTURE CHANGE Happier People, Companies, Communities – Happier World
  • 15. HOW WE DO THIS FOR COMPANIES HELLO ;] FROM DELIVERING HAPPINESS We offer CULTURE CONSULTING that uses the science of happiness We help create Sustainable, VALUES-DRIVEN organizations Through Keynotes Coaching Consulting Workshops Tools + Metrics + Measurable Results Because... Meaningful Lives
  • 16. WHO WE’VE WORKED WITH “DH helped us increase our monthly sales by 39%, and decrease unplanned absences by 92%.” – Top 20 fastest growing e-commerce company HELLO ;] FROM DELIVERING HAPPINESS “After Blake and team met with Tony, Jenn and Delivering Happiness we were inspired to focus on culture. As a result we’ve launched our own core values and we’re now all moving in the same direction!” ¶(T`;OVTWZVU*OPLM7LVWSL6ѝJLY;64: “The DH workshop was awesome! It has changed the way I think about successfully managing a business. It helped catapult me out of an old fashion top down style, to an inclusive, engaged process that is ultimately more rewarding to everyone at our company.” – Ra’uf Glasgow, Producer, West Wind Media, former producer of LOST “The DH workshop was insightful, inspiring, and applicable in real ways. They are warm, approachable and understand how to use happiness to improve culture and productivity.” – Martin Tracey, VP of HR, Hewlett-Packard “The most useful workshop I have ever attended on how to define and implement corporate mission and values.” – Dan Donovan, VP, Technology and Development, 360 Incentives
  • 17. HELLO ;] FROM DELIVERING HAPPINESS OUR VALUES
  • 18. HELLO ;] FROM DELIVERING HAPPINESS WE BELIEVE CHANGE YOUR WORLD TOGETHER WE’LL CHANGE THE WORLD Happier People, Companies, Communities – Happier World
  • 19. WHAT’S NEXT FOR YOU? Take the Happiness at Work Survey Try our ROI Calculator Schedule a free Culture Call with our specialists twitter.com/DHmovement facebook.com/deliveringhappiness linkedin.com/company/deliveringhappiness HELLO ;] FROM DELIVERING HAPPINESS We exist because of YOU. Let’s connect and create change together.
  • 20. Together, Let’s make happy work™ Contact Us culture@deliveringhappiness.com ©2014 Delivering Happiness. All rights reserved.