Better World Summit_Shereen Eltobgy_Delivering Happiness
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June 19th and 20th, 2014, Madison,WI_Better World Summit_Shereen Eltobgy_Delivering Happiness

June 19th and 20th, 2014, Madison,WI_Better World Summit_Shereen Eltobgy_Delivering Happiness

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Better World Summit_Shereen Eltobgy_Delivering Happiness Presentation Transcript

  • 1. Make Happy Work™ DAY 1 Better World Summit! Madison, Wi June 2014! !
  • 2. Hello BWS : ) Shereen H. Eltobgy Happiness Development Diva shereen@deliveringhappiness.com
  • 3. Wow Bell! Name Tags Ground Rules Meet your friends
  • 4. Our Goals Some examples And a few ground rules…
  • 5. Let’s consciously design operating culture of our partnership. •  Create environment for us to thrive •  Code of action to move ideas into reality •  Maximize insight, learning, collaboration Why? Culture Pact
  • 6. 1.  What are the qualities of the culture we want to create together? 2.  What will we do when it gets difficult? Think of great team you’ve been part of. What were some of the qualities that made it great? Culture Pact
  • 7. Let’s Commit! Our Culture Pact
  • 8. What s your goal in life? The Case for Happiness: Human Sense
  • 9. 1998
  • 10. a positive interaction at work has an effect 5x more productive than a negative one The Case for Happiness: Scientific Sense HAPPINESS IS A SERIOUS BUSINESS
  • 11. The Case for Happiness: Scientific Sense
  • 12. Happy Employees Happy Customers Successful Company= = DH Formula + Meaningful Lives
  • 13. The Case for Happiness: Business Sense
  • 14. Fortune’s 100 best workplaces vs S&P 500! The Case for Happiness: Business Sense
  • 15. The Case for Happiness: Business Sense
  • 16. Why is this important for you? Why is this important for you? Why is this important for you? Why is this important for you? Why is this important for you? 5 Why’s exercise ;) (p9)
  • 17. 5 Why’s Debrief How did it help you understand what’s important to you? Have any of your why’s made you think about changing? Why is it important to know your why?
  • 18. Happiness Framework #1
  • 19. Happiness Framework #2
  • 20. Happiness Framework #3
  • 21. Coffee?
  • 22. Make Happy Work Model! What, Who & How to Make Happy Work!
  • 23. Values Values & Behaviors The WHAT to Make Happy Work™. Meaningful work   Inspiration for self & others   Highest level motivator Impact in community PEC’s Autonomy Growth
  • 24. Awareness Alignment Impact The WHO to Make Happy Work™.
  • 25. HOW do you Make Happy Work™
  • 26. Think of a leader you admire How do they inspire you? Write 3 to 5 qualities on seperate Post-it s M.Teresa Leader I Admire Richard Branson Bill Gates
  • 27. Leader I Admire
  • 28. I.Q. - smarts, intelligence! Technical Skills - competency in tasks! EQ- ability to inspire, bring out the best in others! Leader I Admire
  • 29. Don’t sit down! Grab a post it quality you would like to get better at yourself.!
  • 30. •  Share the quality you selected from the flipchart and why you chose it. ! •  How you can help each other achieve that goal?!
  • 31. Enjoy the 10min Break
  • 32. Emotions… at work! Emotions are the soft stuff.... do they matter like hard stuff? Most people want to succeed at work. And are good with the hard stuff (strategy, planning, budgeting…) But most are not so good at the soft stuff (culture, values, emotions…) People perform proportionally to how they feel!
  • 33. HARD STUFF What you do! SOFT STUFF How you do it The soft stuff is the hard stuff
  • 34. Role of Emotions at Work Nic Marks, CEO of Happiness Works
  • 35. Role of Emotions at Work
  • 36. Role of Emotions at Work
  • 37. Role of Emotions at Work
  • 38. 1. 100% Human - ALL have emotions! 2. Emotions are signals (let s listen to them)! 3. Emotions have an impact on our performance! 4. 3:1 Positivity ratio, science for success! Role of Emotions at Work What do you think?
  • 39. Role of Emotions at Work Reflection, p15
  • 40. LUNCH  
  • 41. ? Where do you START
  • 42. Get the culture right then everything else will fall into place Right employees Workforce happy, committed People doing the right thing Competitive edge
  • 43. Strong Cultures What do they look like?! ! • Alignment, happy, fun! • Trust, pride, respect! • Friendship, connection! • Self actualization, Maslow s! ! What’s the effect?! ! • Autonomy, free to be selves!
  • 44. Culture Starts with values Values start with ME : )
  • 45. Carefully watch your thoughts, for they become your words. Manage and watch your words, for they will become your actions. Consider and judge your actions, for they have become your habits. Acknowledge and watch your habits, for they shall become your values. Understand and embrace your values, for they become your destiny. - Mahatma Ghandi Personal Values
  • 46. ME Values Refresh p17
  • 47. Culture Starts with Values From ME to WE
  • 48. 10 Steps to Launching a Values-based Culture
  • 49. HOW do you Make Happy Work™
  • 50. ASK MAP DEFINE LIVE ! 1. Commit To running a values! based organization.! ! 2. Vision & Higher Purpose Define or Refine your! vision (V) & higher! purpose (HP). ! ! H@work Survey ! Groundwork + research to identify, understand, shape, and prioritize the: ! - Key Culture ! Elements! - Core Values! - Happiness Frameworks, ! to amplify strengths! & dissolve weaknesses. ! ! ! 3. Core Values Create/refine values, value! statements and value definitions. ! ! 4. Finalize Values Based on staff input,! define/refine & finalize.! ! 5. Create Behaviors V2B workshops – Create behaviors! by role/function, to bring core ! values to life.! ! 6. Synthesize Behaviors Synthesize with culture team. ! ! 7. Align Values & Behaviors w/ Vision & Higher Purpose Alignment check on all pieces! before launch.! 10 Steps to Launching a Values-based Culture ! 8. Launch Announce HP, core values &! behaviors.. Lead by example.! ! 9. Integrate into Daily Practices Integrate Values & Behaviors into daily! work, office culture & performance! measurements.! ! Integrate into: •  Recruitment! •  Reward & Recognition! •  HR processes! •  Performance Mgmnt! ! 10. Evolve Re-MAP using the H@W Survey.! Take note, improve and refine the! way the values and behaviors! influence your culture.!
  • 51. Organizational Values Collective values of the organization •  Serve vision & higher purpose •  Code, guide culture & bheaviors •  Everybody’s biz
  • 52. Discover Team Values Let’s Play Cards!
  • 53. Measuring Culture From Values to Behaviors
  • 54. Measuring Culture From Values to Behaviors
  • 55. Measuring Culture From Values to Behaviors
  • 56. Stretchhhhhhh  
  • 57. 10 Steps to Launching a Values-based Culture
  • 58. ASK MAP DEFINE LIVE ! 1. Commit To running a values! based organization.! ! 2. Vision & Higher Purpose Define or Refine your! vision (V) & higher! purpose (HP). ! ! H@work Survey ! Groundwork + research to identify, understand, shape, and prioritize the: ! - Key Culture ! Elements! - Core Values! - Happiness Frameworks, ! to amplify strengths! & dissolve weaknesses. ! ! ! 3. Core Values Create/refine values, value! statements and value definitions. ! ! 4. Finalize Values Based on staff input,! define/refine & finalize.! ! 5. Create Behaviors V2B workshops – Create behaviors! by role/function, to bring core ! values to life.! ! 6. Synthesize Behaviors Synthesize with culture team. ! ! 7. Align Values & Behaviors w/ Vision & Higher Purpose Alignment check on all pieces! before launch.! 10 Steps to Launching a Values-based Culture ! 8. Launch Announce HP, core values &! behaviors.. Lead by example.! ! 9. Integrate into Daily Practices Integrate Values & Behaviors into daily! work, office culture & performance! measurements.! ! Integrate into: •  Recruitment! •  Reward & Recognition! •  HR processes! •  Performance Mgmnt! ! 10. Evolve Re-MAP using the H@W Survey.! Take note, improve and refine the! way the values and behaviors! influence your culture.!
  • 59. Let’s Review Our Goals …
  • 60. Action Planning What did you learn that matters to you? What will you do about it? 1 Action at a time
  • 61. deliveringhappiness.com Homework : ! Happiness at Work Survey
  • 62. Hooray! Great work today; )
  • 63. Make Happy Work ™ Welcome Back! DAY 2
  • 64. Change Tables :) Let’s connect with new people!
  • 65. Culture Pact Review Are we living our CP? Share in your truddies: -  One moment we lived them yesterday? How did we celebrated it? -  Did we use any of our “When it gets tough” behaviors? Anything we should add or remove?
  • 66. deliveringhappiness.com Homework! Let’s review together Happiness at Work Survey
  • 67. Happiness at work survey… •  Share a highlight each and explore / brainstorm on how you can amplify it at work.! •  Share a lowlight each that you would like to overcome or transform, and provide supportive strategies.!
  • 68. 7 Principles of a Fierce Conversation™ Master the Courage to Interrogate Reality™ Truth & Courage   Come Out From Behind Yourself, Into the Conversation, and Make It Real™ Authenticity   Be Here, Prepared to Be Nowhere Else™ Presence Tackle Your Toughest Challenge Today™ Intention & Action   Obey Your Instincts™ Intuition   Take Responsibility For Your Emotional Wake™ Personal Responsibility Let Silence Do the Heavy Lifting™ Mindfulness ™ Fierce, Inc.
  • 69. Let’s layer in some science.
  • 70. OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE’RE SUPERBAD AT PREDICTING WHAT CAN SUSTAIN IT. I’ll be happy when…
  • 71. 1.  I wish I had the courage to live a life true to myself, not the life others expected of me (purpose) 2.  I wish I hadn’t worked so hard (purpose) 3.  I wish I’d had the courage to express my feelings (conn) 4.  I wish I had stayed in touch with my friends 5.  I wish that I had let myself be happier Fast Forward: Top 5 regrets in life
  • 72. *  Bronnie  Ware,  Pallia7ve  Care  Nurse  caring  for  pa7ents  in  last  12  weeks  of  life   ...but ONLY 10% Happiness is predetermined
  • 73. 90% of happiness is how we process the world. All this links back to the science of happiness:
  • 74. HAPPINESS IS A CHOICE! Change your mindset, change your world. OUR BRAINS CAN BE REWIRED FOR LONG TERM HAPPINESS.
  • 75. States à Physical, mental or emotional state of being can be based on external circumstances or internal feelings (Reactive) à Super Powers When we master control of our Skills they are like our own superpowers Super Powers Happiness is a Choice à Skills As we learn to use states to our advantage they become Skills
  • 76. Some states serve us well positive states support happiness Fear Anxiety Jealousy Frustration Stress Blame Curiosity Compassion Playfulness Gratitude Appreciation Pride Courage Super Powers Happiness States Some states have more limited uses Prolonged negative states limit happiness
  • 77. Best YOU Best work Expansion: Greatest Allowing State (happiness) Limited YOU Unrealized Potential Contraction: Weakest Allowing State
  • 78. ! ! What states would you like to become more skilled at? ! Super Powers
  • 79. ! ! What is one state you’d like to turn into a super power?! Write it on your name tag!! Super Powers
  • 80. Progress ! !
  • 81. Progress
  • 82. •  Set your goals: BIG, small, zoom in! •  Measure •  Celebrate Let s sense the progress LIFE COACH ZU CLASSES & RAISES
  • 83. Success Circle Let s sense the progress
  • 84. •  Was it easy to find small successes to celebrate?! ! •  How does this apply at work? ! •  What are small successes that you can celebrate at work? ! •  Record your 3 ideas on how can you do it, in page 33.! Let s sense the progress Success Circle
  • 85. Control ! !
  • 86. Control
  • 87. If we practice, we can build a force field Speech Actions Let´s get things under CONTROL! Internal External We each have 4 powers… Emotions Thoughts
  • 88. Let’s practice with a positive emotion: •  Go back in your mind to a positive memory, to a happy emotional state. •  What was the emotion? •  What was happening, what did it feel like? Where did you feel it? p26 Let´s get things under CONTROL!
  • 89. Let’s practice with a negative emotion: •  Do the same for a negative memory, a negative emotional state. •  What was the emotion? •  What was it like to be there, what did it feel like? Let´s get things under CONTROL! p26
  • 90. Now think back on a time when something really funny happened that makes you laugh and makes you very happy •  What was it like to be there, what did it feel like? Let´s get things under CONTROL! p26
  • 91. p26
  • 92. Control the ME… if a Jedi you will be
  • 93. Stretchhhhhhh  
  • 94. Connectedness ! !
  • 95. Connectedness
  • 96. 8  New Science of building great teams, HBR April 2012 Great Teams & Networks Connectedness and high performing teams Exploration INTERNAL TEAM ENERGY AND AMOUNT OF COMMUNICATION BETWEEN TEAMS Engagement AMOUNT OF COMMUNICATION BETWEEN INDIVIDUAL TEAM MEMBERS Energy HOW TEAM MEMEBERS CONTRIBUTE TO A TEAM AS A WHOLE, AMOUNT OF ENERGY AND IDEAS
  • 97. Select any two people in the room! Silently! Don’t divulge who they are.! Place yourself equidistant from those two people! When they move, you relocate to stay equidistant from them. ! !
  • 98. Just be aware that... At any time you are either AFFECTING people or INFECTING people.!!
  • 99. I’m  hungry… lunch?  
  • 100. Welcome  Back  ;P  
  • 101. Higher Purpose ! !
  • 102. Connects employees to meaning in work Inspiration for employees, customers Compass for decision making - Meaning beyond self, profits -  Benefits society or world Higher Purpose Playbook p36
  • 103. Higher Purpose For Sustainable Happiness and Long Term Bz Success
  • 104. Top companies Higher Purpose = Human Value •  Eliciting Joy sense happiness, wonder! •  Enhancing Connection meaningful way! •  Inspiring Exploration new horizons and experiences! •  Evoking Pride increased confidence, vitality! •  Impacting Society broadly, positively! Higher Purpose
  • 105. Zappos  Higher  Purpose:  Deliver  Happiness     Higher Purpose
  • 106. Higher Purpose inspire & implement solutions to the environmental crisis
  • 107. Higher Purpose = Higher Profit
  • 108. Higher Purpose Inspiration Alan Watts •  British philosopher writer & speaker •  Popularized Eastern philosophy for Western audience Check him out on YouTube…
  • 109. Building Bionicals Let’s work…
  • 110. Bionical Competition Which team can build their bionical first? Let’s compete…
  • 111. Bionical Competition Stop! Purpose shift..! •  New CEO •  Still a competition…but now it’s for charity •  Each team come up with a local charity •  The Bionicals will go to the winner’s charity (for real ; )
  • 112. How many Bionicals can we build for them? Higher Purpose Bionicals for Kids
  • 113. Higher Purpose Debrief
  • 114. ! IF YOU WANT TO BUILD A SHIP, DON’T ASSIGN TASKS AND WORK, BUT RATHER, TEACH THEM TO LONG FOR THE SEA! ~SAINT EXUPERY! !
  • 115. Wrap Up & What’s Next? Ideas to cruise on.
  • 116. How do we apply the Science of Happiness in our org?
  • 117. Practice the Soft Stuff Appreciation
  • 118. Action Plan !   What will you do? !   Why is it important? !   Who will you involve? !   Who will you ask help from? !   When will you start & want to finish? Let’s think what will we do with what we’ve learned and shared today.
  • 119. High fiiiiiiiiiiiiiiive! Sunny
  • 120. Thank you very much!