Make Happy Work™
DAY 1
Better World Summit!
Madison, Wi June 2014!
!
Hello BWS : )

Shereen H. Eltobgy
Happiness Development Diva
shereen@deliveringhappiness.com
Wow Bell!
Name Tags

Ground Rules

Meet your friends
Our Goals
Some examples
And a few ground rules…
Let’s consciously design operating culture 
of our partnership.

•  Create environment for us to thrive
•  Code of action ...
1.  What are the qualities of the culture we want to create together? 
2.  What will we do when it gets difficult? 


Think...
Let’s Commit!
Our Culture Pact
What s your goal in life? 
The Case for Happiness: Human Sense
1998
a positive interaction at work has an effect
5x more productive than a negative one
The Case for Happiness: Scientific Sense...
The Case for Happiness: Scientific Sense
Happy
Employees
Happy
Customers
Successful
Company= =
DH Formula
+ Meaningful Lives
The Case for Happiness: Business Sense
Fortune’s 100 best workplaces vs S&P 500!
The Case for Happiness: Business Sense
The Case for Happiness: Business Sense
Why
is this important for you?
Why
is this important for you?
Why
is this important for you?
Why
is this important for you...
5 Why’s Debrief
How did it help you understand
what’s important to you?

Have any of your why’s made you
think about chang...
Happiness Framework #1
Happiness Framework #2
Happiness Framework #3
Coffee?
Make Happy Work Model!
What, Who & How to Make Happy Work!
Values
 Values & Behaviors
The WHAT to Make Happy Work™.
Meaningful work	
  
Inspiration for self & others	
  
Highest lev...
Awareness
Alignment
Impact
The WHO to Make Happy Work™.
HOW do you Make Happy Work™
Think of a leader you admire
How do they inspire you? 
Write 3 to 5 qualities on seperate Post-it s
M.Teresa
Leader I Admi...
Leader I Admire
I.Q. - smarts, intelligence!
Technical Skills - competency in tasks!
EQ- ability to inspire, bring out the best in others!...
Don’t sit down!
Grab a post it quality you would like to get better at yourself.!
•  Share the quality you selected from the flipchart
and why you chose it. !
•  How you can help each other achieve that go...
Enjoy the 10min Break
Emotions… at work!
Emotions are the soft stuff.... do they matter like hard stuff?
Most people want to succeed at work. An...
HARD STUFF
What you do!
SOFT STUFF
How you do it
The soft stuff
is the
hard stuff
Role of Emotions at Work

Nic Marks, CEO of
Happiness Works
Role of Emotions at Work
Role of Emotions at Work
Role of Emotions at Work
1. 100% Human - ALL have emotions!
2. Emotions are signals (let s listen to them)!
3. Emotions have an impact on our perfo...
Role of Emotions at Work
Reflection, p15
LUNCH	
  
?

Where do 
you START
Get the culture right 
then everything else 
will fall into place

Right employees
Workforce happy, committed
People doing...
Strong Cultures
What do they look like?!
!
• Alignment, happy, fun!
• Trust, pride, respect!
• Friendship, connection!
• S...
Culture Starts with values
Values start with ME : )
Carefully watch your thoughts, for they become your words.
Manage and watch your words, for they will become your actions....
ME Values Refresh
p17
Culture Starts with Values
From ME to WE
10 Steps to
Launching a
Values-based
Culture
HOW do you Make Happy Work™
ASK
 MAP
 DEFINE
 LIVE
!
1. Commit
To running a values!
based organization.!
!
2. Vision & 
Higher Purpose
Define or Refine ...
Organizational Values
Collective values of the organization
•  Serve vision & higher purpose
•  Code, guide culture & bhea...
Discover Team Values
Let’s Play Cards!
Measuring Culture
From Values to Behaviors
Measuring Culture
From Values to Behaviors
Measuring Culture
From Values to Behaviors
Stretchhhhhhh	
  
10 Steps to
Launching a
Values-based
Culture
ASK
 MAP
 DEFINE
 LIVE
!
1. Commit
To running a values!
based organization.!
!
2. Vision & 
Higher Purpose
Define or Refine ...
Let’s Review Our Goals …
Action Planning
What did you learn that matters to you?
What will you do about it?
1 Action at a time
deliveringhappiness.com
Homework : !

 Happiness at Work Survey
Hooray! Great work today; )
Make Happy Work ™


Welcome Back!
DAY 2
Change Tables :)
Let’s connect with new people!
Culture Pact Review
Are we 
living our CP?
Share in your truddies:
-  One moment we lived them
yesterday? How did we celeb...
deliveringhappiness.com
Homework! Let’s review together

 Happiness at Work Survey
Happiness at work survey…
•  Share a highlight each and explore / brainstorm
on how you can amplify it at work.!
•  Share ...
7 Principles of a Fierce Conversation™
Master the Courage to Interrogate Reality™ 
 Truth & Courage
 
Come Out From Behind...
Let’s layer in some science.
OUR BRAINS ARE
HARDWIRED TO SEEK
HAPPINESS. 

YET WE’RE SUPERBAD
AT PREDICTING
WHAT CAN SUSTAIN IT.
I’ll be happy when…
1.  I wish I had the courage to live a life true to myself, not the life
others expected of me (purpose)
2.  I wish I hadn...
*	
  Bronnie	
  Ware,	
  Pallia7ve	
  Care	
  Nurse	
  caring	
  for	
  pa7ents	
  in	
  last	
  12	
  weeks	
  of	
  life...
90% of happiness is how we
process the world.
All this links back to the science
of happiness:
HAPPINESS IS A CHOICE!
Change your mindset, change your world.
OUR BRAINS CAN BE
REWIRED FOR LONG
TERM HAPPINESS.
States à
Physical, mental or emotional state of being can be based
on external circumstances or internal feelings (Reacti...
Some states serve us well
positive states support happiness

Fear
Anxiety
Jealousy
Frustration
Stress
Blame
Curiosity
Comp...
Best YOU
Best work
Expansion: Greatest Allowing State
(happiness)
Limited YOU
Unrealized Potential
Contraction: Weakest Al...
!
!
What states would you like to become more skilled at? !
Super Powers
!
!
What is one state you’d like to turn into a super power?!
Write it on your name tag!!
Super Powers
Progress
!
!
Progress
•  Set your goals: BIG, small, zoom in!
•  Measure
•  Celebrate
Let s sense the progress
LIFE COACH
ZU CLASSES & RAISES
Success Circle
Let s sense the progress
•  Was it easy to find small successes to celebrate?!
!
•  How does this apply at work? !
•  What are small successes that ...
Control
!
!
Control
If we practice, we 
can build a force field
Speech
Actions
Let´s get things under CONTROL!
Internal
External
We each have 4...
Let’s practice with a positive emotion:
•  Go back in your mind to a positive memory, to a happy emotional state.
•  What ...
Let’s practice with a negative emotion:
•  Do the same for a negative memory, a negative emotional state.
•  What was the ...
Now think back on a time when something really funny
happened that makes you laugh and makes you very happy
•  What was it...
p26
Control the ME…
if a Jedi you will be
Stretchhhhhhh	
  
Connectedness
!
!
Connectedness
8	
  New Science of building great teams, HBR April 2012
Great Teams & Networks
Connectedness and high performing teams
Ex...
Select any two people in the room!
Silently! Don’t divulge who they are.!
Place yourself equidistant from those two people...
Just be aware that...
At any time you are either AFFECTING people
or INFECTING people.!!
I’m	
  hungry…
lunch?	
  
Welcome	
  Back	
  ;P	
  
Higher Purpose
!
!
Connects employees to meaning in work
Inspiration for employees, customers
Compass for decision making


- Meaning beyond ...
Higher Purpose
For Sustainable Happiness and Long Term Bz Success
Top companies 
Higher Purpose = Human Value
•  Eliciting Joy sense happiness, wonder!
•  Enhancing Connection meaningful w...
Zappos	
  Higher	
  Purpose:	
  Deliver	
  Happiness	
  
	
  
Higher Purpose
Higher Purpose
inspire & implement solutions to the environmental crisis
Higher Purpose = Higher Profit
Higher Purpose Inspiration
Alan Watts
•  British philosopher writer & speaker
•  Popularized Eastern philosophy for Wester...
Building Bionicals
Let’s work…
Bionical Competition
Which team can build
their bionical first?
Let’s compete…
Bionical Competition
Stop! Purpose shift..!
•  New CEO
•  Still a competition…but now it’s for charity
•  Each team come u...
How many Bionicals
can we build for them?
Higher Purpose
Bionicals for Kids
Higher Purpose
Debrief
!
IF YOU WANT TO BUILD A SHIP, DON’T ASSIGN TASKS AND WORK, BUT
RATHER, TEACH THEM TO LONG FOR THE SEA!
~SAINT EXUPERY!
!
Wrap Up & What’s Next?
Ideas to cruise on.
How do we apply the Science
of Happiness in our org?
Practice the Soft Stuff
Appreciation
Action Plan
!   What will you do?
!   Why is it important?
!   Who will you involve?
!   Who will you ask help from?
!   W...
High fiiiiiiiiiiiiiiive!
Sunny
Thank you very much!
Better World Summit_Shereen Eltobgy_Delivering Happiness
Better World Summit_Shereen Eltobgy_Delivering Happiness
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Better World Summit_Shereen Eltobgy_Delivering Happiness

  1. 1. Make Happy Work™ DAY 1 Better World Summit! Madison, Wi June 2014! !
  2. 2. Hello BWS : ) Shereen H. Eltobgy Happiness Development Diva shereen@deliveringhappiness.com
  3. 3. Wow Bell! Name Tags Ground Rules Meet your friends
  4. 4. Our Goals Some examples And a few ground rules…
  5. 5. Let’s consciously design operating culture of our partnership. •  Create environment for us to thrive •  Code of action to move ideas into reality •  Maximize insight, learning, collaboration Why? Culture Pact
  6. 6. 1.  What are the qualities of the culture we want to create together? 2.  What will we do when it gets difficult? Think of great team you’ve been part of. What were some of the qualities that made it great? Culture Pact
  7. 7. Let’s Commit! Our Culture Pact
  8. 8. What s your goal in life? The Case for Happiness: Human Sense
  9. 9. 1998
  10. 10. a positive interaction at work has an effect 5x more productive than a negative one The Case for Happiness: Scientific Sense HAPPINESS IS A SERIOUS BUSINESS
  11. 11. The Case for Happiness: Scientific Sense
  12. 12. Happy Employees Happy Customers Successful Company= = DH Formula + Meaningful Lives
  13. 13. The Case for Happiness: Business Sense
  14. 14. Fortune’s 100 best workplaces vs S&P 500! The Case for Happiness: Business Sense
  15. 15. The Case for Happiness: Business Sense
  16. 16. Why is this important for you? Why is this important for you? Why is this important for you? Why is this important for you? Why is this important for you? 5 Why’s exercise ;) (p9)
  17. 17. 5 Why’s Debrief How did it help you understand what’s important to you? Have any of your why’s made you think about changing? Why is it important to know your why?
  18. 18. Happiness Framework #1
  19. 19. Happiness Framework #2
  20. 20. Happiness Framework #3
  21. 21. Coffee?
  22. 22. Make Happy Work Model! What, Who & How to Make Happy Work!
  23. 23. Values Values & Behaviors The WHAT to Make Happy Work™. Meaningful work   Inspiration for self & others   Highest level motivator Impact in community PEC’s Autonomy Growth
  24. 24. Awareness Alignment Impact The WHO to Make Happy Work™.
  25. 25. HOW do you Make Happy Work™
  26. 26. Think of a leader you admire How do they inspire you? Write 3 to 5 qualities on seperate Post-it s M.Teresa Leader I Admire Richard Branson Bill Gates
  27. 27. Leader I Admire
  28. 28. I.Q. - smarts, intelligence! Technical Skills - competency in tasks! EQ- ability to inspire, bring out the best in others! Leader I Admire
  29. 29. Don’t sit down! Grab a post it quality you would like to get better at yourself.!
  30. 30. •  Share the quality you selected from the flipchart and why you chose it. ! •  How you can help each other achieve that goal?!
  31. 31. Enjoy the 10min Break
  32. 32. Emotions… at work! Emotions are the soft stuff.... do they matter like hard stuff? Most people want to succeed at work. And are good with the hard stuff (strategy, planning, budgeting…) But most are not so good at the soft stuff (culture, values, emotions…) People perform proportionally to how they feel!
  33. 33. HARD STUFF What you do! SOFT STUFF How you do it The soft stuff is the hard stuff
  34. 34. Role of Emotions at Work Nic Marks, CEO of Happiness Works
  35. 35. Role of Emotions at Work
  36. 36. Role of Emotions at Work
  37. 37. Role of Emotions at Work
  38. 38. 1. 100% Human - ALL have emotions! 2. Emotions are signals (let s listen to them)! 3. Emotions have an impact on our performance! 4. 3:1 Positivity ratio, science for success! Role of Emotions at Work What do you think?
  39. 39. Role of Emotions at Work Reflection, p15
  40. 40. LUNCH  
  41. 41. ? Where do you START
  42. 42. Get the culture right then everything else will fall into place Right employees Workforce happy, committed People doing the right thing Competitive edge
  43. 43. Strong Cultures What do they look like?! ! • Alignment, happy, fun! • Trust, pride, respect! • Friendship, connection! • Self actualization, Maslow s! ! What’s the effect?! ! • Autonomy, free to be selves!
  44. 44. Culture Starts with values Values start with ME : )
  45. 45. Carefully watch your thoughts, for they become your words. Manage and watch your words, for they will become your actions. Consider and judge your actions, for they have become your habits. Acknowledge and watch your habits, for they shall become your values. Understand and embrace your values, for they become your destiny. - Mahatma Ghandi Personal Values
  46. 46. ME Values Refresh p17
  47. 47. Culture Starts with Values From ME to WE
  48. 48. 10 Steps to Launching a Values-based Culture
  49. 49. HOW do you Make Happy Work™
  50. 50. ASK MAP DEFINE LIVE ! 1. Commit To running a values! based organization.! ! 2. Vision & Higher Purpose Define or Refine your! vision (V) & higher! purpose (HP). ! ! H@work Survey ! Groundwork + research to identify, understand, shape, and prioritize the: ! - Key Culture ! Elements! - Core Values! - Happiness Frameworks, ! to amplify strengths! & dissolve weaknesses. ! ! ! 3. Core Values Create/refine values, value! statements and value definitions. ! ! 4. Finalize Values Based on staff input,! define/refine & finalize.! ! 5. Create Behaviors V2B workshops – Create behaviors! by role/function, to bring core ! values to life.! ! 6. Synthesize Behaviors Synthesize with culture team. ! ! 7. Align Values & Behaviors w/ Vision & Higher Purpose Alignment check on all pieces! before launch.! 10 Steps to Launching a Values-based Culture ! 8. Launch Announce HP, core values &! behaviors.. Lead by example.! ! 9. Integrate into Daily Practices Integrate Values & Behaviors into daily! work, office culture & performance! measurements.! ! Integrate into: •  Recruitment! •  Reward & Recognition! •  HR processes! •  Performance Mgmnt! ! 10. Evolve Re-MAP using the H@W Survey.! Take note, improve and refine the! way the values and behaviors! influence your culture.!
  51. 51. Organizational Values Collective values of the organization •  Serve vision & higher purpose •  Code, guide culture & bheaviors •  Everybody’s biz
  52. 52. Discover Team Values Let’s Play Cards!
  53. 53. Measuring Culture From Values to Behaviors
  54. 54. Measuring Culture From Values to Behaviors
  55. 55. Measuring Culture From Values to Behaviors
  56. 56. Stretchhhhhhh  
  57. 57. 10 Steps to Launching a Values-based Culture
  58. 58. ASK MAP DEFINE LIVE ! 1. Commit To running a values! based organization.! ! 2. Vision & Higher Purpose Define or Refine your! vision (V) & higher! purpose (HP). ! ! H@work Survey ! Groundwork + research to identify, understand, shape, and prioritize the: ! - Key Culture ! Elements! - Core Values! - Happiness Frameworks, ! to amplify strengths! & dissolve weaknesses. ! ! ! 3. Core Values Create/refine values, value! statements and value definitions. ! ! 4. Finalize Values Based on staff input,! define/refine & finalize.! ! 5. Create Behaviors V2B workshops – Create behaviors! by role/function, to bring core ! values to life.! ! 6. Synthesize Behaviors Synthesize with culture team. ! ! 7. Align Values & Behaviors w/ Vision & Higher Purpose Alignment check on all pieces! before launch.! 10 Steps to Launching a Values-based Culture ! 8. Launch Announce HP, core values &! behaviors.. Lead by example.! ! 9. Integrate into Daily Practices Integrate Values & Behaviors into daily! work, office culture & performance! measurements.! ! Integrate into: •  Recruitment! •  Reward & Recognition! •  HR processes! •  Performance Mgmnt! ! 10. Evolve Re-MAP using the H@W Survey.! Take note, improve and refine the! way the values and behaviors! influence your culture.!
  59. 59. Let’s Review Our Goals …
  60. 60. Action Planning What did you learn that matters to you? What will you do about it? 1 Action at a time
  61. 61. deliveringhappiness.com Homework : ! Happiness at Work Survey
  62. 62. Hooray! Great work today; )
  63. 63. Make Happy Work ™ Welcome Back! DAY 2
  64. 64. Change Tables :) Let’s connect with new people!
  65. 65. Culture Pact Review Are we living our CP? Share in your truddies: -  One moment we lived them yesterday? How did we celebrated it? -  Did we use any of our “When it gets tough” behaviors? Anything we should add or remove?
  66. 66. deliveringhappiness.com Homework! Let’s review together Happiness at Work Survey
  67. 67. Happiness at work survey… •  Share a highlight each and explore / brainstorm on how you can amplify it at work.! •  Share a lowlight each that you would like to overcome or transform, and provide supportive strategies.!
  68. 68. 7 Principles of a Fierce Conversation™ Master the Courage to Interrogate Reality™ Truth & Courage   Come Out From Behind Yourself, Into the Conversation, and Make It Real™ Authenticity   Be Here, Prepared to Be Nowhere Else™ Presence Tackle Your Toughest Challenge Today™ Intention & Action   Obey Your Instincts™ Intuition   Take Responsibility For Your Emotional Wake™ Personal Responsibility Let Silence Do the Heavy Lifting™ Mindfulness ™ Fierce, Inc.
  69. 69. Let’s layer in some science.
  70. 70. OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE’RE SUPERBAD AT PREDICTING WHAT CAN SUSTAIN IT. I’ll be happy when…
  71. 71. 1.  I wish I had the courage to live a life true to myself, not the life others expected of me (purpose) 2.  I wish I hadn’t worked so hard (purpose) 3.  I wish I’d had the courage to express my feelings (conn) 4.  I wish I had stayed in touch with my friends 5.  I wish that I had let myself be happier Fast Forward: Top 5 regrets in life
  72. 72. *  Bronnie  Ware,  Pallia7ve  Care  Nurse  caring  for  pa7ents  in  last  12  weeks  of  life   ...but ONLY 10% Happiness is predetermined
  73. 73. 90% of happiness is how we process the world. All this links back to the science of happiness:
  74. 74. HAPPINESS IS A CHOICE! Change your mindset, change your world. OUR BRAINS CAN BE REWIRED FOR LONG TERM HAPPINESS.
  75. 75. States à Physical, mental or emotional state of being can be based on external circumstances or internal feelings (Reactive) à Super Powers When we master control of our Skills they are like our own superpowers Super Powers Happiness is a Choice à Skills As we learn to use states to our advantage they become Skills
  76. 76. Some states serve us well positive states support happiness Fear Anxiety Jealousy Frustration Stress Blame Curiosity Compassion Playfulness Gratitude Appreciation Pride Courage Super Powers Happiness States Some states have more limited uses Prolonged negative states limit happiness
  77. 77. Best YOU Best work Expansion: Greatest Allowing State (happiness) Limited YOU Unrealized Potential Contraction: Weakest Allowing State
  78. 78. ! ! What states would you like to become more skilled at? ! Super Powers
  79. 79. ! ! What is one state you’d like to turn into a super power?! Write it on your name tag!! Super Powers
  80. 80. Progress ! !
  81. 81. Progress
  82. 82. •  Set your goals: BIG, small, zoom in! •  Measure •  Celebrate Let s sense the progress LIFE COACH ZU CLASSES & RAISES
  83. 83. Success Circle Let s sense the progress
  84. 84. •  Was it easy to find small successes to celebrate?! ! •  How does this apply at work? ! •  What are small successes that you can celebrate at work? ! •  Record your 3 ideas on how can you do it, in page 33.! Let s sense the progress Success Circle
  85. 85. Control ! !
  86. 86. Control
  87. 87. If we practice, we can build a force field Speech Actions Let´s get things under CONTROL! Internal External We each have 4 powers… Emotions Thoughts
  88. 88. Let’s practice with a positive emotion: •  Go back in your mind to a positive memory, to a happy emotional state. •  What was the emotion? •  What was happening, what did it feel like? Where did you feel it? p26 Let´s get things under CONTROL!
  89. 89. Let’s practice with a negative emotion: •  Do the same for a negative memory, a negative emotional state. •  What was the emotion? •  What was it like to be there, what did it feel like? Let´s get things under CONTROL! p26
  90. 90. Now think back on a time when something really funny happened that makes you laugh and makes you very happy •  What was it like to be there, what did it feel like? Let´s get things under CONTROL! p26
  91. 91. p26
  92. 92. Control the ME… if a Jedi you will be
  93. 93. Stretchhhhhhh  
  94. 94. Connectedness ! !
  95. 95. Connectedness
  96. 96. 8  New Science of building great teams, HBR April 2012 Great Teams & Networks Connectedness and high performing teams Exploration INTERNAL TEAM ENERGY AND AMOUNT OF COMMUNICATION BETWEEN TEAMS Engagement AMOUNT OF COMMUNICATION BETWEEN INDIVIDUAL TEAM MEMBERS Energy HOW TEAM MEMEBERS CONTRIBUTE TO A TEAM AS A WHOLE, AMOUNT OF ENERGY AND IDEAS
  97. 97. Select any two people in the room! Silently! Don’t divulge who they are.! Place yourself equidistant from those two people! When they move, you relocate to stay equidistant from them. ! !
  98. 98. Just be aware that... At any time you are either AFFECTING people or INFECTING people.!!
  99. 99. I’m  hungry… lunch?  
  100. 100. Welcome  Back  ;P  
  101. 101. Higher Purpose ! !
  102. 102. Connects employees to meaning in work Inspiration for employees, customers Compass for decision making - Meaning beyond self, profits -  Benefits society or world Higher Purpose Playbook p36
  103. 103. Higher Purpose For Sustainable Happiness and Long Term Bz Success
  104. 104. Top companies Higher Purpose = Human Value •  Eliciting Joy sense happiness, wonder! •  Enhancing Connection meaningful way! •  Inspiring Exploration new horizons and experiences! •  Evoking Pride increased confidence, vitality! •  Impacting Society broadly, positively! Higher Purpose
  105. 105. Zappos  Higher  Purpose:  Deliver  Happiness     Higher Purpose
  106. 106. Higher Purpose inspire & implement solutions to the environmental crisis
  107. 107. Higher Purpose = Higher Profit
  108. 108. Higher Purpose Inspiration Alan Watts •  British philosopher writer & speaker •  Popularized Eastern philosophy for Western audience Check him out on YouTube…
  109. 109. Building Bionicals Let’s work…
  110. 110. Bionical Competition Which team can build their bionical first? Let’s compete…
  111. 111. Bionical Competition Stop! Purpose shift..! •  New CEO •  Still a competition…but now it’s for charity •  Each team come up with a local charity •  The Bionicals will go to the winner’s charity (for real ; )
  112. 112. How many Bionicals can we build for them? Higher Purpose Bionicals for Kids
  113. 113. Higher Purpose Debrief
  114. 114. ! IF YOU WANT TO BUILD A SHIP, DON’T ASSIGN TASKS AND WORK, BUT RATHER, TEACH THEM TO LONG FOR THE SEA! ~SAINT EXUPERY! !
  115. 115. Wrap Up & What’s Next? Ideas to cruise on.
  116. 116. How do we apply the Science of Happiness in our org?
  117. 117. Practice the Soft Stuff Appreciation
  118. 118. Action Plan !   What will you do? !   Why is it important? !   Who will you involve? !   Who will you ask help from? !   When will you start & want to finish? Let’s think what will we do with what we’ve learned and shared today.
  119. 119. High fiiiiiiiiiiiiiiive! Sunny
  120. 120. Thank you very much!
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