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  • 1. Business Etiquette & Work Culture Presented By- Anindita Choudhury Deepika Agrawal Joyeeta Sarkar LOGO Kiran Thakur Rajan Kumar Singh
  • 2. ContentsCorporate EtiquettesWork Culture at : Google Tata Consultancy Services Steel Authority Of India Limited EXL Services IBM
  • 3. Corporate Etiquettes
  • 4. Communication consists of… COMMUNICATION YOUR LISTENINGYOUR MESSAGE YOUR BODY ABILITY LANGUAGE CLOTHES YOUR WEAR GESTURES EYES EXPRESSION TONE OF VOICE BODY LANGUAGE 13% + 80% + 7% = 100%
  • 5. Introducing Others Introduce the person with the higher rank to the person with the lower rank Introduce a client to a fellow executive Introduce an official person to non-official person All else being equal, introduce the woman first If someone forgets to introduce you, take the initiative to introduce yourself Never give yourself a title Address someone by their first name only if they permit you to do so When possible, add a little information about the person you are introducing Do not command people in the introduction Stand when being introduced
  • 6. Active ListeningListen with full attentionPause before you respondClarify by questioningParaphraseBeing Attentive Builds Trust
  • 7. Creating A Positive First ImpressionGrooming  Positive Body LanguageGreetings  Handshakeswww.themegallery.com Company Logo
  • 8. Positive Body Language Eye contact Facial expression/Mouth Hands/Arms Legs Body angle/Body posture Head & shoulders
  • 9. Head and shoulders  A raised headA raised head signifies openness, interest, winner attitude, control over the situation A lowered head A tilted head A lowered head indicates A tilted head side doubt, defeat, contempt, ways means interest, dissatisfaction, fear and curiosity or flirtation. insecurity.
  • 10. Body Language
  • 11. Shaking Hands- Extend your arm with all your fingers together with the thumb pointing upwards.- Make sure your hands are dry & do not smell.- Hold the customer’s hand firmly & pump two to three time- If your customer uses both hands, you also should use both your hands. Clasp appropriately- If it’s a lady, take caution, some of them may not want to shake hands. In which case, fold hands & welcome the lady
  • 12. Appropriate/Inappropriate
  • 13. Appropriate/Inappropriate
  • 14. Work Culture atGoogle
  • 15. Work Culture atTata Consultancy Services
  • 16. Tata Consultancy Services Work CultureTata Code Dress RestrictedOf Conduct Code Access
  • 17. Tata Consultancy Services TECHNO- IDEAT.G.I.F MAX VATER
  • 18. Tata Consultancy ServicesFlexible Work Timing Maitree Work Culture Celebration
  • 19. Work Culture atSteel Authority Of India Limited
  • 20. Steel Authority Of India Limited Encourage innovation High CelebrationsBelongingness Work Culture Strict work Work shift timing Segregation
  • 21. Steel Authority Of India Limited People oriented Low aggressiveness Outcome oriented Teamoriented Work Culture Cross departmental training High security Company Logo
  • 22. Work Culture atExl Services
  • 23. EXL ServicesTransparent culture Informal Dress codeOpen door policy Cubical type work placeStrict about ID proofShifts No leave on holidaysCompetitionsLeisure and fun elementsRewardswww.themegallery.com Company Logo
  • 24. PROS More youth centric Salary of around 15k No thinking involved in the job CONS Grave-yard timings Work is monotonous Growth becomes stagnantwww.themegallery.com Company Logo
  • 25. Work Culture atIBM
  • 26. IBMAbout IBM: Founded in 1911 a merger of four companies In 2011, Fortune ranked IBM the 18th largest firm in the U.S., as well as the 7th most profitable. IBM employs more than 425,000 employees (sometimes referred to as "IBMers") in over 200 countries, with occupations including scientists, engineers, consultants, and sales professionals IBM was among the first corporations to provide group life insurance (1934), survivor benefits (1935) and paid vacations (1937)
  • 27. IBMGround breaking HR policies of IBM: In 1932 IBM created an Education Department to oversee training for employees In 1935, the employee magazine Think was created. In 1942, IBM launched a program to train and employ disabled people in Topeka, Kansas. IBM announces a Total and Permanent Disability Income Plan for employees In 1961, IBMs non-discrimination policy was expanded to include sex, national origin, and age.
  • 28. IBMGround breaking HR policies of IBM: IBM provides same-sex partners of its employees with health benefits and provides an anti- discrimination clause. The Human Rights Campaign has consistently rated IBM 100% on its index of gay-friendliness  In 2007 and again in 2010, IBM UK was ranked first in Stonewells annual Workplace Equality Index for UK employers. A dark (or gray) suit, white shirt, and a "sincere" tie was the public uniform for IBM employees for most of the 20th century
  • 29. IBMGround breaking HR policies of IBM:  In 1990s, CEO Louis V. Gerstner, Jr. relaxed these codes, normalizing the dress and behaviour of IBM employees to resemble their counterparts in other large technology companies. Since then IBMs dress code is business casual although employees often wear formal clothes during client meetings. On 16 June 2011, the company announced a grants programs, called IBM100, to fund its employees participation in volunteer projects
  • 30. IBMWork Culture In IBM: IBM has one of the largest professional workforces in the world today. IBM has retained its position as one of the World’s Top Employers of Choice over these years because of its three-fold initiatives for the employees: Capability: Rigorous and ongoing career/skills development programs Climate: A challenging, empowering work environment, with world-class infrastructure Diversity: Sensitive to a global workforce
  • 31. IBMWork Culture In IBM: IBM offers a wide basket of career opportunities allowing employees to move to different jobs and career paths within the company. IBM recognizes talent and offers global career growth opportunities beyond India with fast track options, offering a complete career advantage of working for an IT leader and visionary in the On Demand world. One of IBM’s key strategies and policies is to attract, motivate and retain the best talent in our industry
  • 32. IBMWork Culture In IBM: IBM offers employees several programs for employee development .Some of them are Mentoring, Study assistance plan, Leadership development, Individual Development Plan, and Certification & IBM Certified Professionals. They also have very well developed training programmes Flexibility at Work and Employee Wellness Programs Some of IBM’s workplace flexibility programs include individualized daily work schedule, Flexible (or Compressed) Work Week, Regular Part-Time, Leave of Absence, and Remote/Mobile Work Options.
  • 33. IBMWork Culture In IBM: Most mobile employees are provided with IBM laptops, which function like their office “cabinet,” containing all their files, presentation materials, and a whole gamut of support services that they need to meet their clients’ and other requirements Diversity in IBM means welcoming all people to the workplace regardless of factors unrelated to job performance. At IBM, we work hard to build a culture of inclusion, one that is committed to providing an equal workplace to individuals who are differently-able and need special care.
  • 34. IBMWork Culture In IBM: IBM has received innumerable awards for workforce diversity. Recently, an IBMer in India, Jyotindra Mehta was awarded the Helen Keller Award 2004, by the National Center for Promotion of Employment of Disabled People.
  • 35. IBMCons Of Working At IBM: Too many processes to follow. The company is so huge that it is a challenge to make people aware of existing processes. Salary is less compared to the competitors
  • 36. LOGO

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