Retail Staffing Tips

All about Staffing for Retailers
Debra Templar: Retail Check ups, Tune Ups & Makeovers....It’s in the bag!

What do the good applicants want?
All about staff for retailers

Above-average pay

Good working conditions & a place they can be proud to work

Respect for their opinions

Appreciation for their work
.

An opportunity to enjoy
their work and have some fun

A job close to home

Generations X & Y Want:
Information.
To learn as much as
they can.
To feel important

How do you find the good ones?

Great people don’t respond
to boring signs *yawn*.

Referrals are powerful
From staff....
From customers...

Job Listings

Networking

Government programs
Career Expos

To find the right employee know what you ARE &
aren’t looking for...

How to identify the good ones?

Traits to Look For
Attitude Sales Skills

People skills

Listening skills...& common sense

Motivation Level
Promotability + Leadership

#fail
Bright Eyes NOT Slug Eyes
#pass

Hanging onto the good ones

Create a great work environment

Specific Strategies

An opening always exists for someone good.
You’re always in recruiting mode.
Existing staff must know the two preceding rules.
Understand the power of the “What have you done for me lately?” philosophy.
Understand that a little staff turnover is healthy.
List the assets of your business that would attract prospective staff.

& When Employees Leave
Exit Interviews
Powerful tool - first time you & staff member
are considered true equals.
Can be a valuable source of information.
Use any criticism you hear in a constructive way
to improve your business.

One of Australia’s leading retailing experts, Debra Templar just hates bad customer service and stupid business practices. So… she’s on a mission to change them – one slideshow, presentation, book, or training session at a time:
"I don't just want to improve how we do business for the customer’s sake but also that we, as business owners, sell more stuff, make lots more profit, and love our businesses back to life!“
E: debra@thetemplargroup.com.auMobile: 0417 532383Skype: debra.templar
www.thetemplargroup.com.au
www.twitter.com/DebraTemplar
Photos are from www.istockphoto.com and http://shoppologist.blogspot.com

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Retail Staffing Tips

by Debra Templar on Oct 25, 2009

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Retail Staffing Tips — Presentation Transcript